2/10 Terrible
Jamilyn
13 November 2024
Disliked: Cleanliness, staff & service, property conditions & facilities
My husband and I stayed here before the renovation and we came back to see everything newly upgraded for my birthday weekend. Upon checking in, we found out that this hotel does not offer free breakfast, does not have free parking, and that they do not have an indoor pool available. First of all, no breakfast!!! That’s ridiculous for the $350 per night stay. Secondly, the parking is $7 each time you go in and out. It’s across the street also, which is sketchy at night so be careful. We opted to just pay $12 a night for the parking fee which is still insane because all the other resorts are free. Lastly, no pool available for the children. Their amenities are not up to par as a Hilton resort. When you walk through the halls, there is an overpowering scent which makes it hard to breathe. The room has a very dark theme gloomy theme. The furniture is not kid- friendly. The living area has very poor lighting which made it hard to eat as a family. And they also did not provide dish soap or sponges so we had to get our own. When we were checking out on Sunday, I called for a courtesy late check out and SERENA told me unfortunately they gave out all their late check outs already. I was in shock considering this request the first denial I have ever received in all hotel history. I asked to speak to her manager and she put ALOJZ hotel operations manager on the line and he also denied my “courtesy” late check out request which furiated the hell out of me. They charged a $25 late fee!!
Jamilyn
Stayed 2 nights in Nov 2024