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"Loved our stay. The view from our balcony is breathtaking and the service is impeccable. "

"Love this hotel!"

"Very friendly and helpful staff. I had an issue with smelling cigarette smoke in my room, and when I talked to the front desk, the staff immediately got up and went upstairs, saying she’d check where it was coming from and that she would turn on the air purifier so I would have no issues when I returned. That gave me a lot of peace of mind. Rooms were clean and you can select which toiletries you need downstairs, which is eco-friendly. The bathroom and shower are a good size. The mini-fridge inside the room was clean. Plenty of outlets in ideal places (next to bed, near desk, next to fridge). Good location very close to the train station. Multiple elevators meant you never had to wait long for one. Check-in was easy and seamless. Checking out was less straightforward since I am not familiar with checkout procedures in Taiwan and the machine to drop off the key did not have English on it (but has English mode after you click into the interface). Once I knew where to go, it was fine. "

"Hot Spring spa right in the stay room"

"The room is very comfy and clean. The staff are friendly and approachable. The location of the hotel is slightly far from the train station so would need to walk abit if you are going to the train station. It is close to a night market which is convenient. "

"Nice location by the lake. Room has nice hot spring and nice view. Hotel provides shuttle from high speed rail stations and they check you in on the bus. "

"Its in a great location next to SOGO for good shopping and dining. Younger crowd especially on weekends frequent the place and around the place. "

"Actuallly this is my first time been there and I choose this hotel becoz of good services at their sister hotel (Taipei)"