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"Booked twin but was given double room. Raised with reception who dealt with this without fuss."

"Great access to City & Playhouse Theatre-plus lovely staff and wonderful room, with good quality beds, plus a spacious bath & great shower."

"Excellent early check in (bonus), lovely reception staff. Lovely room with everything working as it should. Comfy bed I didn't want to get out of. Excellent location for theatre royal and the concert hall. "

"The recent updates to the hotel, make it a wonderful and relaxing place to stay and hang out."

"Very comfortable rooms and bed and staff are friendly."

"Stayed for one night and the hotel was super convenient. The reception area is sleek and modern, the room was decent sized, and had everything you would need. Overall had a very good short stay here. "

"Just a day and night stay. Overall a nice relaxing stay "

"Hotel was very easy to find. Ncp carpark right next door was simple to use aswell. The staff on reception were very helpful. The room was above expectations and including everything we needed . The location was perfect for our planned trip and close to lots of pubs / restaurants etc "

"My recent stay at this hotel at Leonardo Hinckly exceeded all expectations. I booked 4 rooms with 5 kids and 7 adults for Oct half term. From the moment I stepped into the elegant lobby, I was greeted by the most attentive and professional staff. The front desk team, particularly during check-in, demonstrated exceptional hospitality with their warm smiles and efficient service. Special shout out for Annmarie & Lizzie manager!! The housekeeping staff deserves special recognition for maintaining impeccable cleanliness throughout the property. Our room was spotless, with crisp, fresh linens, gleaming surfaces, and meticulously cleaned bathroom fixtures. The attention to detail was remarkable – from the perfectly arranged toiletries to the streak-free mirrors and windows. What truly sets this hotel apart is the staff's genuine commitment to guest satisfaction. Whether it was the concierge providing local recommendations, the room service team's prompt delivery, or the housekeeping staff's thorough daily cleaning service, every interaction was marked by courtesy and professionalism. The common areas, including the restaurant, fitness center, and hallways, were consistently well-maintained and sanitized. I highly recommend this hotel for both its outstanding service and exceptional cleanliness standards. The staff's dedication to guest comfort and the immaculate condition of the facilities make this establishment a standout choice for any traveler. "