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"The staff is very helpful."

"The location of this hotel takes away your breathe. To open the windows at night and listening to the Pacific is sublime. The Spa is really wonderful. My only complaint is that the breakfast doesn't seem as good as it once was."

"I liked the closeness to every touristic attraction in Viña del mar "

"Excelente ubicación. Desayuno variado."

"Staff was exceptional. Special Michel from the bar !! "

"Nice hotel in an area a little away from the main points of Quintero. I had a few problems with the service in the hotel. Rude housekeeping because on the morning that they knocked the door to clean the room we had yet to put the "do not disturb" sign on the door. The housekeeper was extremely rude. The next day after the room had been cleaned there were no towels in the room. I called reception (after i had got out of the shower!) and it took more than 20 minutes for towels to arrive. We had problems charging bills to the room and again the staff were rude and not very helpful. On check out I was told that I couldn't use a foreign debit card to pay the bill to pay in US dollars to not pay tax (as a foreign tourist). This is only possible using a credit card something that they should make clear at the time of booking."

"The rooms, reminiscent of the '90s and lacking proper maintenance, offer disappointing views unless you opt for a sea view; otherwise, expect a view of a wall. Guests are required to adhere to numerous regulations, with a penalty of $250 USD for any infringements, including restrictions on playing music anywhere or consuming beverages outside their rooms. Despite its higher price point for the area, the hotel fails to provide comfort. The furniture is both low-cost and uncomfortable, more akin to what you'd find in dormitory settings. Given its expansive size, the property faces challenges in maintaining cleanliness. The staff, predominantly young, seem disengaged and less inclined towards hospitality, often appearing more as security personnel than hotel staff."