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"the spa is amazing and very nice breakfast. Overall , it's a very nice hotel to stay. but the service was a bit chaotic for us. we waited at the taxi station for more than 20 mins, no one came to pick us up, despite we called several times. we walked to the hotel with our luggages, the reception staff just explained that they were busy. I know you might be busy, but you could explain to me on the phone, or offer something alternative."

"The people working the front desk were excellent very helpful and very kind a little noisy at night right over the main street easy access to most of the town"

"The Hotel Helvetia was perfect for my short stay in Zermatt. I had read many of the previous reviews so I was prepared. The hotel is a short 5 minute walk from the train station, there is no elevator and my room was quite small but had a balcony overlooking the street filled with people. The hotel is surrounded by shops and restaurants. This hotel was quite reasonably priced and in a great location."

"Excellent "

"It was a very comfortable hotel - we thought they could have made the hot water, hot coffee, hot tea, hot chocolate available 24/7 as a few other hotels we've stayed at had done. Personnel was most helpful. Rooms were very clean and well-kept. Location worked out very well for us. There were some concerns in our group about what constituted a "room with a view" of the Matterhorn.....? of the city? of the neighborhood? That could be clarified in the hotel site. Breakfast included was...

"Big uphill to arrive at the property, but not too bad "

"Fantastic place to stay "

"Lovely hotel! Good customer service! Enjoyed all the amenities "

"Best breakfast buffet"

"Great hotel, great location. The main train station and the Gornergrad train are 3 min away. The main strip with shopping and restaurants is 4 min away. Everything is just far enough away for the room to be super quiet. I did not have to wake up early and drag my luggage a long way to catch the train. There is a convenient ski rental on site. The breakfast has a good selection but their breakfast tea was not hot enough. The room was very nice and comfortable, although it tended to be on...

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"Inconvenient location "