This hotel could be a great one only if the hotel general manager and stuff follow their own rules ! Like they allowed smoking on the restricted areas and they have racial preferences with riches, I complained to the manager and general manager Juan Carlos and they missed treated me and make feel very uncomfortable, unsupported by the management, if you are not executive, you are not allowed on 5 floor , they do not respect their own rules , anyone smoke anywhere ,Mr Juan Carlos told me that I wasn’t paying enough $$$ to be on the 5 floor! They have no restrictions on their policies or brochures, they advertised food they don’t served,the whole place needs updated, the smoking floors filtered with the non smoking floors, laundry needs update, they advertised and they advertised and promise 100 percent sastifaction guaranteed but is false promise and advertising, misleading to customers