Super clean hotel at a great location. Very attentive staff. Two things that bothered me:
(1) The hotel has a big ironwork door that is kept locked. The front desk buzzes people in *and* out. This is to prevent would-be thieves from entering the facility. On the first day I did not think much of it, but on the second day we were coming back to the hotel in the middle of the day and there was no one at the front desk. There is a bell to ring, so we rang it, for a long time. When the front desk lady came to the door, she said that when no one is at the front door, the door is padlocked. She unlocked it with a key she had on her. First, this made us realize that if we had been inside, we would be locked in. In an emergency, there would be no way to get out fast. Second, it is really unpleasant to have to wait several minutes in the Queretaro heat to get back into the room.
(2) The cleaning staff go out of their way in ways that are weird. The shampoo that I brought from home cracked slightly, so I left it upside down. When I got in the shower the next morning, I notice that they had straightened it. The result is that the shampoo leaked. Over 24 hours, it was all gone. Same with my stuff on the sink counter- it got moved around and organized in ways that were not necessary and even a bit creepy. I was a single adult in a 2-bedroom room, so I put my carry-on on the second bed. The carry-on got moved to the closet, for which they moved my clothes on hangers, to make room for it.