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Iberostar Selection Playa Mita - All Inclusive

4.5 star property
Escape to an all-inclusive haven where lush gardens meet turquoise waters. Savor delicious meals by the pool or indulge in rejuvenating spa treatments.

Choose dates to view prices

your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Iberostar Selection Playa Mita - All Inclusive

3 outdoor pools, pool umbrellas, sun loungers
5 restaurants, breakfast, lunch, dinner served; international cuisine
Property amenity
Terrace/patio
Aerial view

Reviews

8.4 out of 10
Very good

Popular amenities

  • Bar
  • Room service
  • Housekeeping

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  • Save 15% or more on select VIP Access properties when you reach Silver tier or higher
  • Experience top-rated quality and exceptional service
  • Get an in-stay perk at select properties, plus free room upgrades, early check-in, and late check-out when available

Room options

Available filters for rooms
Showing 26 of 26 rooms

View all photos for Junior Suite (Beach Access)

Terrace/patio

Junior Suite (Beach Access)

Highlights

Balcony
Air conditioning
Free minibar items
LED TV
Ceiling fan
Private bathroom
Hair dryer
Eco-friendly toiletries
  • 44 sq m
  • Partial ocean view
  • Sleeps 4
  • 1 Double Bed OR 1 King Bed

View all photos for Premium Room (Sunset View)

Free minibar, in-room safe, desk, laptop workspace

Premium Room (Sunset View)

Highlights

Balcony
Air conditioning
Free minibar items
LED TV
Ceiling fan
Private bathroom
Hair dryer
Eco-friendly toiletries
  • 39 sq m
  • Harbor view
  • Sleeps 4
  • 1 Double Bed OR 1 King Bed

View all photos for Junior Suite, Oceanfront (Sunset view)

View from room

Junior Suite, Oceanfront (Sunset view)

Highlights

Balcony
Air conditioning
Free minibar items
LED TV
Ceiling fan
Private bathroom
Hair dryer
Eco-friendly toiletries
  • 44 sq m
  • Ocean view
  • Sleeps 4
  • 1 Double Bed OR 1 King Bed

View all photos for Premium Room (Sunset View)

Free minibar, in-room safe, desk, laptop workspace

Premium Room (Sunset View)

Highlights

Balcony
Air conditioning
Free minibar items
LED TV
Ceiling fan
Private bathroom
Hair dryer
Eco-friendly toiletries
  • 39 sq m
  • Partial ocean view
  • Sleeps 1
  • 1 Double Bed OR 1 King Bed

View all photos for Last room available

Free minibar, in-room safe, desk, laptop workspace

Last room available

Highlights

Balcony
Air conditioning
Free minibar items
LED TV
Ceiling fan
Private bathroom
Hair dryer
Eco-friendly toiletries
  • 39 sq m
  • Sleeps 1
  • 1 Double Bed OR 1 King Bed

View all photos for Premium Room, Accessible

Free minibar, in-room safe, desk, laptop workspace

Premium Room, Accessible

Highlights

Balcony
Air conditioning
Free minibar items
LED TV
Ceiling fan
Private bathroom
Hair dryer
Eco-friendly toiletries
  • 39 sq m
  • Sleeps 4
  • 1 Double Bed OR 1 King Bed

View all photos for Premium Room, Accessible

Balcony

Premium Room, Accessible

Highlights

Balcony
Air conditioning
Free minibar items
LED TV
Ceiling fan
Private bathroom
Hair dryer
Eco-friendly toiletries
  • 39 sq m
  • Sleeps 1
  • 1 Double Bed OR 1 King Bed

View all photos for Premium Room (Promo)

Free minibar, in-room safe, desk, laptop workspace

Premium Room (Promo)

Highlights

Balcony
Air conditioning
Free minibar items
LED TV
Ceiling fan
Private bathroom
Hair dryer
Eco-friendly toiletries
  • 39 sq m
  • Sleeps 1
  • 1 Double Bed OR 1 King Bed

View all photos for Room, Golf View

Free minibar, in-room safe, desk, laptop workspace

Room, Golf View

Highlights

Balcony
Air conditioning
Free minibar items
LED TV
Ceiling fan
Private bathroom
Hair dryer
Eco-friendly toiletries
  • 39 sq m
  • Sleeps 1
  • 1 Double Bed OR 1 King Bed

View all photos for Premium Room (Pure Wellness)

Balcony

Premium Room (Pure Wellness)

Highlights

Balcony
Air conditioning
Free minibar items
LED TV
Ceiling fan
Private bathroom
Hair dryer
Eco-friendly toiletries
  • Sleeps 1
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Room (Pure Wellness)

Balcony

Premium Room (Pure Wellness)

Highlights

Balcony
Air conditioning
Free minibar items
LED TV
Ceiling fan
Private bathroom
Hair dryer
Eco-friendly toiletries
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Oceanfront (Pure Wellness)

Free minibar, in-room safe, desk, laptop workspace

Junior Suite, Oceanfront (Pure Wellness)

Highlights

Balcony
Air conditioning
Free minibar items
LED TV
Ceiling fan
Private bathroom
Hair dryer
Eco-friendly toiletries
  • Ocean view
  • Sleeps 1
  • 2 Double Beds OR 1 King Bed

View all photos for Room, Golf View

Free minibar, in-room safe, desk, laptop workspace

Room, Golf View

Highlights

Balcony
Air conditioning
Free minibar items
LED TV
Ceiling fan
Private bathroom
Hair dryer
Eco-friendly toiletries
  • 39 sq m
  • Sleeps 4
  • 1 Double Bed OR 1 King Bed

View all photos for Junior Suite, Oceanfront (Pure Wellness)

Free minibar, in-room safe, desk, laptop workspace

Junior Suite, Oceanfront (Pure Wellness)

Highlights

Balcony
Air conditioning
Free minibar items
LED TV
Ceiling fan
Private bathroom
Hair dryer
Eco-friendly toiletries
  • Ocean view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite (Beach Access)

Terrace/patio

Junior Suite (Beach Access)

Highlights

Balcony
Air conditioning
Free minibar items
LED TV
Ceiling fan
Private bathroom
Hair dryer
Eco-friendly toiletries
  • 44 sq m
  • Partial ocean view
  • Sleeps 1
  • 1 Double Bed OR 1 King Bed

View all photos for Last room available

Free minibar, in-room safe, desk, laptop workspace

Last room available

Highlights

Balcony
Air conditioning
Free minibar items
LED TV
Ceiling fan
Private bathroom
Hair dryer
Eco-friendly toiletries
  • 39 sq m
  • Sleeps 4
  • 1 Double Bed OR 1 King Bed

View all photos for Premium Room

Free minibar, in-room safe, desk, laptop workspace

Premium Room

Highlights

Balcony
Air conditioning
Free minibar items
LED TV
Ceiling fan
Private bathroom
Hair dryer
Eco-friendly toiletries
  • 39 sq m
  • Sleeps 1
  • 1 Double Bed OR 1 King Bed

View all photos for Premium Room

Free minibar, in-room safe, desk, laptop workspace

Premium Room

Highlights

Balcony
Air conditioning
Free minibar items
LED TV
Ceiling fan
Private bathroom
Hair dryer
Eco-friendly toiletries
  • 39 sq m
  • Sleeps 4
  • 1 Double Bed OR 1 King Bed

View all photos for Junior Suite, Oceanfront (Sunset view)

View from room

Junior Suite, Oceanfront (Sunset view)

Highlights

Balcony
Air conditioning
Free minibar items
LED TV
Ceiling fan
Private bathroom
Hair dryer
Eco-friendly toiletries
  • 44 sq m
  • Ocean view
  • Sleeps 1
  • 1 Double Bed OR 1 King Bed

View all photos for Premium Room (Promo)

Free minibar, in-room safe, desk, laptop workspace

Premium Room (Promo)

Highlights

Balcony
Air conditioning
Free minibar items
LED TV
Ceiling fan
Private bathroom
Hair dryer
Eco-friendly toiletries
  • 39 sq m
  • Sleeps 4
  • 1 Double Bed OR 1 King Bed

View all photos for Premium Room, Pool Access

Free minibar, in-room safe, desk, laptop workspace

Premium Room, Pool Access

Highlights

Balcony
Air conditioning
Free minibar items
LED TV
Ceiling fan
Private bathroom
Hair dryer
Eco-friendly toiletries
  • Sleeps 1
  • 1 Double Bed OR 1 King Bed

View all photos for Premium Room, Pool Access

Free minibar, in-room safe, desk, laptop workspace

Premium Room, Pool Access

Highlights

Balcony
Air conditioning
Free minibar items
LED TV
Ceiling fan
Private bathroom
Hair dryer
Eco-friendly toiletries
  • Sleeps 4
  • 1 Double Bed OR 1 King Bed

View all photos for Premium Room, Oceanfront (Sunset View)

Free minibar, in-room safe, desk, laptop workspace

Premium Room, Oceanfront (Sunset View)

Highlights

Balcony
Air conditioning
Free minibar items
LED TV
Ceiling fan
Private bathroom
Hair dryer
Eco-friendly toiletries
  • 39 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite, Oceanfront

View from room

Junior Suite, Oceanfront

Highlights

Balcony
Air conditioning
Free minibar items
LED TV
Ceiling fan
Private bathroom
Hair dryer
Eco-friendly toiletries
  • 44 sq m
  • Sleeps 1
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Oceanfront

View from room

Junior Suite, Oceanfront

Highlights

Balcony
Air conditioning
Free minibar items
LED TV
Ceiling fan
Private bathroom
Hair dryer
Eco-friendly toiletries
  • 44 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Room, Oceanfront (Sunset View)

Free minibar, in-room safe, desk, laptop workspace

Premium Room, Oceanfront (Sunset View)

Highlights

Balcony
Air conditioning
Free minibar items
LED TV
Ceiling fan
Private bathroom
Hair dryer
Eco-friendly toiletries
  • 39 sq m
  • Ocean view
  • Sleeps 1
  • 1 King Bed

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About the neighborhood

Map
Comercial Camino Ingreso a Litibú, Lote 15, Punta de Mita, NAY, 63734

What's nearby

  • Litibu Golf Course - 7 min walk
  • Punta de Mita Beach - 6 min drive
  • Punta Mita Golf Club - 7 min drive
  • El Anclote Beach - 8 min drive
  • Destiladeras Beach - 13 min drive

Getting around

  • Licenciado Gustavo Diaz Ordaz Intl. Airport (PVR) - 45 min drive

Restaurants

  • ‪Árbol - ‬8 min walk
  • ‪Paleta - ‬8 min walk
  • ‪Mezquite - ‬9 min walk
  • ‪Tsuba restaurant japanese - iberostar playa mita premium gold - ‬1 min walk
  • ‪buffet el nopal - Iberostar playa mita premium gol - ‬1 min walk

About this property

Iberostar Selection Playa Mita - All Inclusive

Luxury all-inclusive property near Litibu Golf Course
At Iberostar Selection Playa Mita - All Inclusive, you can look forward to an adjacent golf course, free water park access, and a nightclub. With a beachfront location, a beach bar, and sun loungers, this property is the perfect place to soak up some sun. Treat yourself to a Swedish massage, hydrotherapy, or a body scrub at Spa Sensations, the onsite spa. At the 5 on-site restaurants, enjoy breakfast, lunch, dinner, and international cuisine. Enjoy the health club, as well as activities like sailing, scuba diving, and surfing/body boarding. In addition to 2 poolside bars and a swim-up bar, guests can connect to free in-room WiFi.
You'll also enjoy the following perks during your stay:
  • 3 outdoor pools and a children's pool, with sun loungers, pool umbrellas, and a swim-up bar
  • Free self parking and valet parking
  • 2 outdoor tennis courts, babysitting (surcharge), and luggage storage
  • A gift shop, meeting rooms, and a living plant wall
  • Guest reviews speak highly of the beach locale and helpful staff
Room features
All 452 rooms have comforts such as 24-hour room service and laptop-friendly workspaces, in addition to thoughtful touches like air conditioning and free stocked minibars.
Extra amenities include:
  • Recycling, LED light bulbs, and composting
  • Bathrooms with eco-friendly toiletries and showers
  • 49-inch LED TVs with cable channels
  • Wardrobes/closets, balconies, and eco-friendly cleaning products

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Land activities

Fitness facilities
Tennis
Tennis rackets
Kids club

Entertainment

Onsite entertainment and activities

Awards and affiliations

Eco-Certified Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free valet parking on site

Food and drink

  • 5 restaurants and 1 coffee shop/cafe
  • 2 poolside bars, 8 bars/lounges, 1 beach bar and 1 swim-up bar
  • 24-hour room service

Restaurants on site

  • Nopal Buffet
  • Pacific Express
  • Tsuba Japanese Restaurant
  • La Bahia Restaurant
  • Cuate Pancho Mexican

Things to do

  • 3 outdoor pools
  • 2 outdoor tennis courts
  • Arcade/game room
  • Billiards/pool table
  • Children's pool
  • Evening entertainment
  • Farming classes
  • Fitness center
  • Free water park access
  • Full-service spa
  • Nightclub
  • Playground
  • Sailing
  • Scuba diving
  • Shopping
  • Surfing/body boarding
  • Table tennis
  • Tennis

Family friendly

  • 3 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Free supervised childcare
  • Free water park access
  • Grocery/convenience store
  • In-room child care (surcharge)
  • Laundry facilities
  • Playground
  • Snack bar/deli

Conveniences

  • ATM/banking services
  • Ballroom
  • Banquet hall
  • Elevator
  • Front-desk safe
  • Gift shop/newsstand
  • Grocery/convenience store
  • Water dispenser

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Tour/ticket assistance
  • Wedding services

Business services

  • Business center
  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach umbrellas
  • Beachfront location
  • Garden
  • Pool sun loungers
  • Pool umbrellas
  • Terrace

Spa

  • 5 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Detox wraps
  • Facials
  • Hydrotherapy
  • Manicures and pedicures
  • Massage - hot stone
  • Massage - sports
  • Massage - Swedish
  • Massage/treatment rooms
  • Sauna
  • Spa open daily
  • Spa tub
  • Steam room
  • Turkish bath/hammam

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Smooth flooring in room
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair accessible (may have limitations)

More

  • Beach towels
  • Couples dining
  • Living plant wall
  • Romance packages available
  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Ceiling fan

Bathroom

  • Eco-friendly toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels

Entertainment

  • 49-inch LED TV
  • Cable channels
  • iPod dock

Food and drink

  • Coffee/tea maker
  • Free minibar

Outdoor space

  • Balcony

More

  • Composting
  • Desk
  • Desk chair
  • Eco-friendly cleaning products provided
  • Iron/ironing board
  • Laptop-friendly workspace
  • LED light bulbs
  • Phone
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 5:30 AM
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Late check-in subject to availability
Late check-in fee for check-in between noon and 2:00 PM
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
2 children, up to the age of 2 years, can stay for free if using existing beds when occupying the parent or guardian's room
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Early check-in is available for a fee (subject to availability)
  • Late check-in fee for check-in between noon and 2:00 PM
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
This property uses solar energy, plus a grey water recycling system and eco-friendly cleaning products
This property is professionally cleaned

We should mention

Reservations are required for golf tee times, massage services, and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
A fee for a mandatory Christmas Eve gala dinner is included in the total price displayed for stays on December 24
A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on December 31
Guests under 18 years old are not allowed in the spa

Property is also known as

Iberostar Mita
Iberostar Playa Mita
Iberostar Playa Mita All Inclusive
Playa Mita
Playa Mita Iberostar
Iberostar Playa Mita All Inclusive Higuera Blanca
Iberostar Playa Mita Higuera Blanca
Iberostar Playa Mita All Inclusive All-inclusive property
Iberostar Selection Playa Mita All Inclusive Higuera Blanca
Iberostar Playa Mita All Inclusive
Iberostar Playa Mita Inclusive
Iberostar Selection Playa Mita All Inclusive
Iberostar Selection Playa Mita - All Inclusive Punta de Mita

Frequently asked questions

Does Iberostar Selection Playa Mita - All Inclusive have a pool?

Yes, this property has 3 outdoor pools and a children's pool.

Is Iberostar Selection Playa Mita - All Inclusive pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Iberostar Selection Playa Mita - All Inclusive?

Self parking and valet parking are free at this property.

What time is check-in at Iberostar Selection Playa Mita - All Inclusive?

Check-in start time: 3 PM; Check-in end time: 5:30 AM. A fee applies for early check-in (subject to availability). Late check-in is available from noon–2:00 PM for a fee.

What time is check-out at Iberostar Selection Playa Mita - All Inclusive?

Check-out is at noon. Late check-out is available for a fee (subject to availability).

Are there all-inclusive benefits at Iberostar Selection Playa Mita - All Inclusive?

Yes, the property is all-inclusive. Activities include tennis.

Where is Iberostar Selection Playa Mita - All Inclusive located?

Located in Punta de Mita, this beachfront property is next to a golf course, 0.4 mi (0.6 km) from Litibu Golf Course, and within 12 mi (20 km) of Sayulita Beach and Playa Bucerías.

Iberostar Selection Playa Mita - All Inclusive Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 615 out of 1244 reviews" "
Rating 8 - Good. 350 out of 1244 reviews" "
Rating 6 - Okay. 150 out of 1244 reviews" "
Rating 4 - Poor. 79 out of 1244 reviews" "
Rating 2 - Terrible. 50 out of 1244 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Jan 2025

10/10 Excellent

vivienne

Traveled with partner
Liked: Cleanliness
stinky pillows not replaced despite requests. excellent buffet with seared ahi tuna! new system great as reservations not required for the a la cartes except the japanese. first come first served & waiting lists usually about 45 minutes & paged by text. churros available but not freshly fried like in the past & no mexican fiesta with traditional games. steakhouse new york strip with chimichurri so good. japanese could learn from other tepanyaki ginger & sesame sauces. no tamales or enchiladas at the mexican. tacos poolside were a treat! 24 hour starcafe had cappuccino, chai latte & pastries. usually boogie boards available for borrowing but here private co lets you buy ratchet but functionable boards & buys them back for $20. lifeguards lovely & tell you about the surf conditions to save you before you hit the waves! activities fun, dance lessons, aqua size, yoga & bingo. shout out to moni, marco polo and carlos for friendliness. traditional seed bead craft included. pool will be heated next month;(. evening show tickets expensive at $99/person. (never had to pay at other resorts.) higuera golf course next door fab & transport in golf cart included (we tipped). pool tables busy. cues and balls lent at reception if you leave id. wonderful wrist band with room key attached & no towel card required very helpful! coke zero & sprite zero in mini fridge! coco chases grackles. despite the pillow thing, our second time here & the quality of the food will likely draw us back.
Stayed 11 nights in Jan 2025

6/10 Okay

Kassie

Traveled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
Average stay. The food wasn't great and there wasn't a very large selection at the buffet. You can't make reservations at any of the restaurants so sometimes you can't get into eat until very late. We went for New Years, we had planned to go to the night club but at the door we were told it was $50 per person to get in, because they had dancers and a bunch of activities. We ended up paying $50 for 2 people and there were only 2 other people in the bar! It didn't end up getting busy at all. There was no indication previously that we would have to pay extra to get into to a part of the all inclusive we already paid for. It wasn't horrible it was just an average stay.
Stayed 5 nights in Dec 2024

4/10 Poor

Danny A

Traveled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
We were very unhhappy and disappointed with this hotel and we will not be staying here again. We booked a ocean view room with a king bed well in advance and did get the ocean view room with 2 doubles. We asked to be moved and were told that there was no availability for a king size bed so the solution was to push the beds together. So one of us were always sleeping in the crack of the bed. Not acceptable. The hotel is pretty far away from everything so cabs were needed and very expensive to take us from one place to another. We were also there to look at wedding venues- made an appointment with Victor- he showed up 30 minutes late so we cancelled with him. What is our time worth? The food was always cold no matter what restaurant we chose to eat at. The best thing that we found at this hotel was that the staff was very helpful and apologized for all the mishaps. - for that reason alone- i would rate this a 3/10. There are pother places to stay in puerto vallarta- this is not one that I would recommend.
Stayed 4 nights in Jan 2025

4/10 Poor

Geoffrey David

The food was definitely sub-par.
Stayed 6 nights in Dec 2024

8/10 Good

Laura

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I thought the food was very mediocre, and we were very disappointed to see there were no water sports (the website advertised kayaks, hobie cats and windsurfers.) They only have kayaks in fact - they should update their website. The sunset bar was a favorite location, and the beach and setting was gorgeous. The place was pretty and immaculate. One of the lamps in our room was broken and I reported it several times to the concierge but it never got fixed. Overall, it was a lovely stay and a nice place. I don't think it deserves 5 star status however.
Stayed 5 nights in Dec 2024

6/10 Okay

Ana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2024

6/10 Okay

Kristen, Sammamish

Traveled with family
Liked: Amenities, property conditions & facilities
Disliked: Staff & service
This property was of much lower quality than expected. Check in was not easy, no drinks were given (although given to other guests), VIP status not offered and things such as towel cards were forgotten. The room was fine but bathroom was dirty, mold and ring around the tub/sand on the floor and eco bottles for water not in the room. There is not a sand beach, only a rocky area with limited seating. There was a wait at all of the restaurants and only one took reservations, sometimes upward of an hour or two and when seated, buffets ran out of food. The steakhouse was horrible, food took 45 minutes and was steaks were raw (not pink or rare, steak was seared but not edible; our group and those around us (who we did not know) all complained and left. Check out was also a nightmare, waited 45 minutes and they had our rooms messed up and tried to tell us we could not leave. The bars were great, pool ok although no adult pool and it is definitely a family resort. People claim pool chairs as early as 7AM so if you want chairs, be sure to get up early and put your towels on them. San Pancho was a fabulous place to visit for a day trip as well as the sailboat trip to the Hidden Beach. Would not recommend this resort for the money, they have a lot of work to do!
Stayed 7 nights in Dec 2024

10/10 Excellent

Danya

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really calm
Stayed 4 nights in Dec 2024

10/10 Excellent

Rollin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El servicio excelente, todo el personal siempre fue muy amable. Buena calidad de los alimentos y bebidas. El personal a cargo de las actividades estaba bien preparado. Disfrutamos mucho la banda en vivo, ojalá que ellos tocaran por más tiempo; ellos terminaban muy temprano :) agradecemos que haya un espacio en la habitación para trabajar en nuestra computadora.
Stayed 4 nights in Dec 2024

8/10 Good

Michellle

Traveled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Overall wonderful and the staff are amazing. Room cleaning and maintenance has lapsed since previous stays. Rooms also need a deep clean and refresh.
Stayed 7 nights in Dec 2024

8/10 Good

Alexander, San Diego

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall i like it
Stayed 8 nights in Dec 2024

2/10 Terrible

Miguel

Stayed 3 nights in Dec 2024

10/10 Excellent

Teresa

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Resort was perfect. Right balance between entertainment options and quiet options. Food was excellent. Entertainment staff was great! Housekeeping was prompt and efficient. Front seat and concierge were super helpful. Third time at this resort. We’ve been to other all inclusive but this one wins, hands down!
Stayed 7 nights in Dec 2024

8/10 Good

Clarisse Pauline

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
The staff were amazing, very friendly and very helpful. we enjoyed our stay. The food was good and the activities were fun. We did enjoy our trip although the cleanliness of our room was undesirable. The sheets were clean but the mattress and the pillows (all of them) had a strong sweat and mildew smell that was very apparent. Even when our sheets were changed, the smell remained. We also found multiple lash extensions from guests that stayed before us in the bathroom. I felt that our room wasn’t thoroughly cleaned before we checked in.
Stayed 5 nights in Dec 2024

8/10 Good

Wendy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food was excellent and readily available. Bed was comfortable. The surface stone around the pool was quite slippery for both of us, so would recommend wearing pool shoes. Music at the pool was loud for our liking, but we found a quieter location.
Stayed 14 nights in Nov 2024

8/10 Good

Natalya

Liked: Cleanliness, amenities
Good vacation time
Stayed 6 nights in Dec 2024

10/10 Excellent

Anton, Issaquah

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
-
Stayed 6 nights in Dec 2024

4/10 Poor

Maria

Liked: Staff & service
Disliked: Cleanliness
Stayed 5 nights in Nov 2024

10/10 Excellent

Ojas

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very enjoyable experience for the whole family to be together and have a blast!
Stayed 5 nights in Nov 2024

10/10 Excellent

Faranak

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A lovely destination especially with kids. The Spa is amazing!!!!
Stayed 6 nights in Nov 2024

8/10 Good

Andrew Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Nov 2024

6/10 Okay

Lizbellth

Liked: Cleanliness, staff & service
The beach is very relaxing, not a lot of vendors which is good!Stayed there a couple of years and go and the food quality for the dinner options were much better! The drinks were watered down. It was very loud at night when trying to sleep, a lot of people walking by our room, yelling, sounded like they were dropping dishes and cups!
Stayed 4 nights in Nov 2024

6/10 Okay

Robert

Traveled with partner
Liked: Cleanliness, staff & service
The staff was AMAZING. All of them!! Attentive, kind, playful, helpful. Always a smile. The room as OK. The sheets were rough & scratchy. The A/C never cooled the room. The European style of a half glassed-in shower baffles me. Completely soaked bathroom with every shower. A sink faucet that barely hangs over the sink. Just annoying details. The pool looked nice (only my husband used it) but this property has far too many little, little kids for us. That's our bad as we should have chosen an adults only property. The beach is very far to get to, down either a ton of stairs or several elevator floors. That just didn't work for us. Wonderful bar over the beach. There is no perceived nor communicated excitement about activities. The main bar has something different every night but we only found out half way through our stay from bar staff. No signs. No announcements. There is a theater with shows that we found out about on our last night. No heads up at all. There were super fun activities at the pool but if you weren't there at the right time, you would have no idea. At check-in, we were assigned a concierge. She was lovely, but didn't go over any activities. By far, the biggest disappointment was the food. EVERYTHING was over cooked yet cold. I had to have food reheated because it was only room temp. Even from different stations. Baked goods were flat & tasteless. No attention to detail. A lot of food doesn't mean to good food. A new chef is called 4. Steakhouse was great!
Stayed 5 nights in Nov 2024

6/10 Okay

Ashley

Stayed 5 nights in Nov 2024