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Zel Punta Cana – All inclusive

4.5 star property
All-inclusive property with 4 restaurants connected to the convention center in Punta Cana

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Exercise/lap pool
Interior detail
4 restaurants, breakfast, lunch, dinner served; Japanese cuisine
Zel Swimup Master Suite | Terrace/patio
4 restaurants, breakfast, lunch, dinner served; Japanese cuisine

Reviews

8.2 out of 10
Very good

Popular amenities

  • All inclusive
  • Bar
  • Pet friendly
  • Pool
  • Breakfast included
  • Room service
The current price is AED 1,737
AED 1,737 total
includes taxes & fees
2 Apr - 3 Apr

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Room options

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Showing 13 of 13 rooms

View all photos for Zel Suite

Zel Suite | Premium bedding, minibar, in-room safe, laptop workspace

Zel Suite

Highlights

Furnished balcony
Separate dining area
Soundproofed
Private outdoor hot tub
Air conditioning
Connecting rooms available
Mini-fridge
Dining table
  • 74 sq m
  • Sleeps 4
  • 2 Twin Beds

View all photos for Zel Swimup Suite

Premium bedding, minibar, in-room safe, laptop workspace

Zel Swimup Suite

Highlights

Furnished balcony
Separate dining area
Soundproofed
Private outdoor hot tub
Air conditioning
Connecting rooms available
Mini-fridge
Dining table
  • 75 sq m
  • Sleeps 4
  • 2 Twin Beds

View all photos for Zel Two Bedroom Master Suite Swimup

Premium bedding, minibar, in-room safe, laptop workspace

Zel Two Bedroom Master Suite Swimup

Highlights

Furnished balcony or patio
Separate dining area
Soundproofed
Private outdoor hot tub
Air conditioning
Connecting rooms available
Mini-fridge
Dining table
  • 175 sq m
  • Sleeps 6
  • 1 King Bed and 2 Twin Beds

View all photos for Zel Two Bedroom Master

Premium bedding, minibar, in-room safe, laptop workspace

Zel Two Bedroom Master

Highlights

Furnished balcony
Separate dining area
Soundproofed
Private outdoor hot tub
Air conditioning
Connecting rooms available
Mini-fridge
Dining table
  • 175 sq m
  • Sleeps 6
  • 1 King Bed and 2 Twin Beds

View all photos for Zel Master Suite

Premium bedding, minibar, in-room safe, laptop workspace

Zel Master Suite

Highlights

Furnished balcony
Separate dining area
Soundproofed
Private outdoor hot tub
Air conditioning
Connecting rooms available
Mini-fridge
Dining table
  • 100 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Zel Swimup Master Suite

Zel Swimup Master Suite | Terrace/patio

Zel Swimup Master Suite

Highlights

Furnished balcony
Separate dining area
Soundproofed
Private outdoor hot tub
Air conditioning
Connecting rooms available
Mini-fridge
Dining table
  • 100 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Casa Zel SwimUp Suite

Casa Zel SwimUp Suite | Premium bedding, minibar, in-room safe, laptop workspace

Casa Zel SwimUp Suite

Highlights

Furnished balcony or patio
Separate dining area
Soundproofed
Private outdoor hot tub
Air conditioning
Connecting rooms available
Mini-fridge
Dining table
  • 328 sq m
  • Sleeps 8
  • 2 King Beds

View all photos for Suite Master With Garden View

Premium bedding, minibar, in-room safe, laptop workspace

Suite Master With Garden View

  • Sleeps 3
  • 2 Full Bed(s) OR 1 Full Sofa Bed(s) and 1 King Bed(s)

View all photos for Room Deluxe With Pool View

Premium bedding, minibar, in-room safe, laptop workspace

Room Deluxe With Pool View

  • Sleeps 3
  • 2 Full Bed(s) OR 1 Full Sofa Bed(s) and 1 King Bed(s)

View all photos for Suite Master With Pool View

Premium bedding, minibar, in-room safe, laptop workspace

Suite Master With Pool View

  • Sleeps 3
  • 1 Full Sofa Bed(s) and 2 Full Bed(s)

View all photos for Double Suite Master With Garden View

Premium bedding, minibar, in-room safe, laptop workspace

Double Suite Master With Garden View

  • Sleeps 6
  • 1 Twin Sofa Bed(s) and 2 Full Bed(s) and 1 King Bed(s)

View all photos for Room Standard With Garden View

Premium bedding, minibar, in-room safe, laptop workspace

Room Standard With Garden View

  • Sleeps 3
  • 2 Full Bed(s) OR 1 Full Sofa Bed(s) and 1 King Bed(s)

View all photos for Double Suite Master With Pool View

Premium bedding, minibar, in-room safe, laptop workspace

Double Suite Master With Pool View

  • Sleeps 6
  • 2 Full Bed(s) and 1 King Bed(s)

Similar properties

View from room

Serenade Punta Cana Beach & Spa Resort - All Inclusive

  • On private beach
  • Pool
  • Breakfast included
  • All inclusive
8.0 out of 10, Very Good, (5569)
The price is AED 1,291
AED 1,524 total
includes taxes & fees
2 Apr - 3 Apr
Serenade Punta Cana Beach & Spa Resort - All Inclusive

About the neighborhood

Map
Playa Bavaro, Punta Cana, La Altagracia, 23000

What's nearby

  • Cocotal Golf and Country Club - 12 min walk
  • Downtown Punta Cana - 9 min drive
  • Cortecito Beach - 11 min drive
  • Los Corales Beach - 12 min drive
  • Bavaro Beach - 17 min drive

Getting around

  • Punta Cana Intl. Airport (PUJ) - 27 min drive

Restaurants

  • ‪Lobby Bar - ‬10 min walk
  • ‪World Cafe - ‬1 min drive
  • ‪Lobby Bar - ‬8 min walk
  • ‪Seaside Grill - ‬6 min drive
  • ‪Riviera Restaurant - ‬6 min walk

About this property

Zel Punta Cana – All inclusive

Luxury all-inclusive property refurbished in 2024 and located near Cocotal Golf and Country Club
Located close to Los Corales Beach and Cortecito Beach, Zel Punta Cana – All inclusive provides a free breakfast buffet, a golf course, and a swim-up bar. Get out on the links at this property and enjoy amenities such as golf lessons and a golf clubhouse. Indulge in a deep-tissue massage, Ayurvedic treatments, and a facial at AUA Spa, the onsite spa. At the 4 on-site restaurants, enjoy breakfast, lunch, dinner, and Japanese cuisine. Yoga classes and fitness classes are offered at the gym; other things to do include beach volleyball. Stay connected with free in-room WiFi, with speed of 50+ Mbps, and guests can find other amenities such as a poolside bar and a free daily manager's reception.
Additional perks include:
  • 2 outdoor pools with free cabanas, sun loungers, and pool umbrellas
  • Free self parking
  • 5 outdoor tennis courts, multilingual staff, and golf privileges (optional)
  • Coffee/tea in the lobby, wedding services, and luggage storage
  • Guest reviews say great things about the pool and helpful staff
Room features
All 190 rooms include comforts such as private outdoor hot tubs and 24-hour room service, in addition to perks like premium bedding and laptop-friendly workspaces. Guest reviews highly rate the clean rooms at the property.
Other conveniences in all rooms include:
  • Designer toiletries and hair dryers
  • HDTVs with premium channels
  • Wardrobes/closets, separate dining areas, and mini fridges

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and select beverages included
24-hour room service
In-room minibar (all beverages included)

Land activities

Fitness facilities
Tennis
Tennis lessons
Access to 27-hole golf course
Golf open for guests ages 18 years old and older
Golf green fees
Transportation to golf course

Lessons/classes/games

Aerobics
Yoga

Entertainment

Onsite entertainment and activities
Theme parties

Languages

English, French, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free secured self parking on site
  • Free beach shuttle

Food and drink

  • Free buffet breakfast available daily 7:00 AM–10:00 AM
  • 4 restaurants and 1 coffee shop/cafe
  • 3 bars/lounges, 1 swim-up bar and 1 poolside bar
  • Free daily reception
  • 24-hour room service
  • Coffee/tea in common area(s)

Restaurants on site

  • Volcan
  • Nokyo
  • Tacorini
  • Parda

Things to do

  • 2 outdoor pools
  • 5 outdoor tennis courts
  • Fitness classes
  • Beach volleyball
  • Evening entertainment
  • Fitness center
  • Full-service spa
  • Golf course
  • Lifeguards on site
  • Tennis
  • Yoga classes

Family friendly

  • 2 outdoor pools
  • Dining table
  • Laundry facilities
  • Mini-fridge
  • Separate dining area
  • Separate living room
  • Soundproofed rooms

Conveniences

  • Banquet hall

Guest services

  • 24-hour front desk
  • Change of bedsheets (on request)
  • Change of towels (on request)
  • Daily housekeeping
  • Dry cleaning service
  • Golf cart
  • Golf clubhouse
  • Golf lessons
  • Golf privileges (optional)
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Tour/ticket assistance
  • Wedding services

Outdoors

  • Beach loungers
  • Beach umbrellas
  • Free pool cabanas
  • Lifeguards on site
  • Pool sun loungers
  • Pool umbrellas

Spa

  • 8 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Facials
  • Hydrotherapy
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - sports
  • Massage - Swedish
  • Massage - Thai
  • Massage/treatment rooms
  • Outdoor treatment areas
  • Reflexology
  • Sauna
  • Spa open daily
  • Hot tub
  • Steam room
  • Turkish bath/hammam

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • This property does not have elevators
  • Braille signage
  • Front entrance ramp
  • Magnifying mirror
  • Stair-free path to entrance
  • Well-lit path to entrance

More

  • Beach towels
  • Designated smoking areas
  • Renovated entire property - December 2024
  • Romance packages available

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Premium bedding

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • Cable channels
  • Premium channels
  • TV

Food and drink

  • Champagne service
  • Coffee/tea maker
  • Dining room
  • Dining table
  • Dishwasher
  • Free bottled water
  • Mini-fridge
  • Minibar

More

  • Connecting rooms available
  • Iron/ironing board
  • Laptop-friendly workspace
  • Phone
  • Private outdoor hot tub
  • Safe
  • Slippers
  • Soundproofing

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of DOP 4200 per pet, per night (maximum DOP 4600 per stay)
Welcoming dogs only
2 total pets
Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Pet fee: DOP 4200 per pet, per night (maximum DOP 4600 per stay)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates)
This property accepts credit cards, debit cards, and cash
Noise-free guestrooms cannot be guaranteed
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have elevators
Pool access available from 9:00 AM to 6:00 PM
Reservations are required for golf tee times, massage services, and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
A fee for a mandatory Christmas Day gala dinner is included in the total price displayed for stays on December 25
A fee for a mandatory Christmas Eve gala dinner is included in the total price displayed for stays on December 24
A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on December 31
A fee for a mandatory New Year's Day gala dinner is included in the total price displayed for stays on January 1
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
A car is not required for transportation to and from this property
Guests under 18 years old are not allowed in the spa
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Frequently asked questions

Does Zel Punta Cana – All inclusive have a pool?

Yes, this property has 2 outdoor pools. Pool access is from 9:00 AM–6:00 PM.

Is Zel Punta Cana – All inclusive pet-friendly?

Yes, this property allows dogs (limit 2 total). There's a fee of DOP 4200 per pet, per night.

How much is parking at Zel Punta Cana – All inclusive?

Self parking is free at this property.

What time is check-in at Zel Punta Cana – All inclusive?

Check-in start time: 3 PM; Check-in end time: anytime.

What time is check-out at Zel Punta Cana – All inclusive?

Check-out is at noon.

Are there all-inclusive benefits at Zel Punta Cana – All inclusive?

Yes, the property is all-inclusive. Food and beverages are included (with some restrictions), and activities include golf, tennis, aerobics classes, and more.

Where is Zel Punta Cana – All inclusive located?

Located in Bávaro, this all-inclusive property is 0.6 mi (1 km) from Cocotal Golf and Country Club and within 3 mi (5 km) of Los Corales Beach and Cortecito Beach. Bavaro Beach and Downtown Punta Cana are also within 6 mi (10 km).

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Zel Punta Cana – All inclusive Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 530 out of 1011 reviews
Rating 8 - Good. 224 out of 1011 reviews
Rating 6 - Okay. 101 out of 1011 reviews
Rating 4 - Poor. 72 out of 1011 reviews
Rating 2 - Terrible. 84 out of 1011 reviews

8.6/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

petra

Liked: Cleanliness, amenities, property conditions & facilities
We loved our stay at the Zel. Food and staff were amazing.
Stayed 1 night in Feb 2025

10/10 Excellent

Danielle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very much worth the stay
Stayed 2 nights in Feb 2025

10/10 Excellent

McDaniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel
Stayed 2 nights in Jan 2025

10/10 Excellent

Shivam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great news place to be
Stayed 3 nights in Feb 2025

10/10 Excellent

Flossy Tatiana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing place!!
Stayed 5 nights in Jan 2025

8/10 Good

Hamza

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service and staff. Food wasn’t the best
Stayed 5 nights in Feb 2025

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very relaxing property! The staff was very attentive and caring. I definitely will be back. Would recommend the the master swim up suite!
Stayed 4 nights in Feb 2025

10/10 Excellent

John Phillip

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed staying at Zel. The staff was amazing, especially Enrique & Louis at the Tacorini!! The food was really good for an all-inclusive. Rooms were very clean, the grounds were well maintained, big pool and just a short 15 min walk to the beach. Played tennis and pickleball.
Stayed 5 nights in Feb 2025

8/10 Good

Ulyssa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 4 nights in Feb 2025

8/10 Good

Karli

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place. Amazing staff
Stayed 7 nights in Dec 2024

8/10 Good

chris

Liked: Cleanliness, staff & service
Na
Stayed 3 nights in Feb 2025

10/10 Excellent

Antionette

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I just returned from a 4 day stay at this hotel and must say the staff was terrific. Everyone we encountered was very pleasant. The room was very spacious and clean. Would definitely recommend.
Stayed 4 nights in Jan 2025

10/10 Excellent

Calin vasile

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect
Stayed 4 nights in Feb 2025

8/10 Good

Guy James

Liked: Staff & service, amenities, property conditions & facilities
Felt like family. Staff was superb. Some trouble with dinner reservations however staff always tried to help. Refrigerator in room never worked. This is a beautiful property. With just minor problems. Would come back again. Wonderful week
Stayed 6 nights in Feb 2025

6/10 Okay

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good property..Good staff..Very Friendly...However the food was absolute worst....Steak House the meat is low quality tasted like shoe leather, Japanese restaurant choice of food was pad thai (not Japanese), sashimi is old tuna..Mexican restaurant was absolute terrible....Need better food...This resort needs to dramatically improve on quality of food...Too much scallops and dry meats and dry fish at the buffet....
Stayed 5 nights in Feb 2025

10/10 Excellent

Merari Enid

Liked: Staff & service, amenities, property conditions & facilities
There’s not a lot to do. But the staff it’s really nice.
Stayed 3 nights in Jan 2025

10/10 Excellent

Rose Anne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
5 stars aren’t enough to rate our stay here. The staff go above and beyond. Looking forward to going back and seeing their beautiful faces!!!!
Stayed 4 nights in Jan 2025

8/10 Good

Melissa Denise

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Zel is a relatively small resort within this complex of Melia properties. The resort was nice and the staff were lovely, especially those working at the concierge. Some of the staff working in the restaurants had limited knowledge of English which made basic things like ordering tea instead of coffee very difficult, and service was consistently slow. The beach is walkable distance but not the '8 minutes' we were quoted, it's more like 15 minutes, and the shuttles were sometimes a 10 minute wait. The beach was very nice and the food at the restaurants was good but not amazing. Overall, it was a good experience and I have no complaints.
Stayed 7 nights in Feb 2025

10/10 Excellent

Terri Tereasa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I absolutely loved my stay at Zel. I was skeptical in the beginning since it’s a new resort but the staff was very helpful! Food was great! I had a swim up room and the view was EVERYTHING! I highly would recommend this resort if you are looking for a relaxing vacation. They provided a lot of activities throughout the day. They also have a spa. You can literally walk to the beach but they provide shuttles to and from as well. Definitely was a beautiful experience!!
Stayed 5 nights in Jan 2025

10/10 Excellent

Lauren

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful clean property next to the beach with free transport. Stunning rooms and facilities. The spa was was so wonderful I went twice. I can’t say enough about the cleanliness and service. The only thing I didn’t like was the loud music throughout the property especially early at breakfast. It wasn’t obnoxious music just loud all the time. Otherwise this place was paradise and the concierge service is top tier.
Stayed 4 nights in Jan 2025

10/10 Excellent

Alcely

Liked: Cleanliness, staff & service, property conditions & facilities
I recently stayed at another all-inclusive resort in Punta Cana, and I have to say this place was by far the best experience. I made it a point to leave a positive review because people tend to share negative feedback more quickly than positive, and this resort truly deserves recognition. The staff here were exceptional—attentive, friendly, and always going above and beyond to make me feel welcome. While I wish I could mention every single person who made my stay memorable, I want to highlight a few: Jose Luis R. at the pool bar, and Tarzan and Rosendo at the 24-hour dining. If you're ever feeling down or need a mood boost, just go meet Tarzan! His vibrant personality and dedication to service really set him apart from others I've encountered in the past. Thank you again to everyone who made my stay so enjoyable. I’m already looking forward to my next visit to experience the comfort and excellent service at this wonderful all-inclusive resort!
Stayed 4 nights in Jan 2025

10/10 Excellent

Danyel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They had just opened 14 days prior to our arrival so, there was some minor issues. However, they offered an un paralleled service. We had 2 and 3 waiters at a time. The Beach Club is beautiful. Amazing large beach with beverage service and lunch area. The place is very quiet and zen. We came back very refreshed
Stayed 6 nights in Dec 2024

6/10 Okay

Alex L

The room was very nice, but the service was mediocre. We noticed that the floor was not washed for days, sometimes we were missing towels and bath robes. There are only 3 specialty restaurants and one very small buffet restaurant. The beach area is very small with the contemporary umbrellas, that don’t provide much shade. The beach canopy beds were only available for an additional fee. We were offered to purchase one with the bottle of champagne for $100 a day, which is ridiculous. The bottles of champagne were sitting there day after day, and no one would occupy those day beds! We’ve been at the different Melia resorts in the past and we were very happy with everything. Unfortunately, we were disappointed with the Zel and wouldn’t go back.
Stayed 14 nights in Jan 2025

10/10 Excellent

Kristin A.

Liked: Cleanliness, staff & service, property conditions & facilities
I didn’t realize it when booking, but Zel lies within the Melia family of hotel properties. This hotel had only been opened a couple of months and still has a bit of growing pains to go through but overall I would give it a nine out of 10! The service is fabulous as well as the food in the restaurants. There are some things that could be better such as turning down the music in all dining area so you can have a conversation, more umbrellas and tables at the beach and a way for you to know your dining reservations, such as by email text or electronic folio. That being said, we thought the Zel Hotel was magical and would definitely go back! Our hotel room was huge with a Jacuzzi tub both in our room, and on our balcony, there were beautiful pools on the property and a variety of activities, such as fitness classes, craft activities, bike rides, and much more. By the techno music that was being played most of the day it appears as though The Hotel chain thinks this is a place geared for adults or families in their 20s or 30s. I would have to say the average age of the guests were 45 to 50 so the techno music was a little loud and a bit much all the time. Myself and a few other couples did comment on how loud the music was especially in the open air, dining area and management turned it down the last couple days of our stay. I think once the small kinks are worked out this hotel property would definitely get a 10 out of 10 from me.
Stayed 6 nights in Feb 2025

10/10 Excellent

Ivan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was excellent beautiful property!
Stayed 3 nights in Apr 2024