Serenade Punta Cana Beach & Spa Resort - All Inclusive

4.5 star property
Luxury property on the beach, with 3 outdoor pools

Choose dates to view prices

your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Serenade Punta Cana Beach & Spa Resort - All Inclusive

View from room
Restaurant
Terrace/patio
Lobby
Lobby

Reviews

8.0 out of 10

Very good

Popular amenities

  • Pet friendly
The price is AED 1,112
AED 1,312 total
includes taxes & fees
7 Jan - 8 January 2025

Room options

Available filters for rooms
Showing 43 of 43 rooms

Luxury Room, Pool Access

Highlights

Balcony
Air conditioning
Free cribs/infant beds
Flat-screen TV
Ceiling fan
Blackout drapes/curtains
Private bathroom
Bathrobes
  • 50 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed and 1 Double Sofa Bed

Premium Suite

Highlights

Balcony
Air conditioning
Club Lounge
Free cribs/infant beds
Flat-screen TV
Separate bedroom
Ceiling fan
Blackout drapes/curtains
  • 78 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed

Luxury Room, Pool Access

Highlights

Balcony
Air conditioning
Free cribs/infant beds
Flat-screen TV
Ceiling fan
Blackout drapes/curtains
Private bathroom
Bathrobes
  • 50 sq m
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed and 1 Double Sofa Bed

Luxury Room, Pool Access

Highlights

Balcony
Air conditioning
Free cribs/infant beds
Flat-screen TV
Ceiling fan
Blackout drapes/curtains
Private bathroom
Bathrobes
  • 50 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed and 1 Double Sofa Bed

Luxury Room, Pool Access

Highlights

Balcony
Air conditioning
Free cribs/infant beds
Flat-screen TV
Ceiling fan
Blackout drapes/curtains
Private bathroom
Bathrobes
  • 50 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed and 1 Double Sofa Bed

Luxury Room, Pool Access

Highlights

Balcony
Air conditioning
Free cribs/infant beds
Flat-screen TV
Ceiling fan
Blackout drapes/curtains
Private bathroom
Bathrobes
  • 50 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed and 1 Double Sofa Bed

Luxury Room, Garden View

Highlights

Balcony
Air conditioning
Free cribs/infant beds
Flat-screen TV
Ceiling fan
Blackout drapes/curtains
Private bathroom
Bathrobes
  • 50 sq m
  • Sleeps 4
  • 2 Double Beds

Luxury Room, Garden View

Highlights

Balcony
Air conditioning
Free cribs/infant beds
Flat-screen TV
Ceiling fan
Blackout drapes/curtains
Private bathroom
Bathrobes
  • 50 sq m
  • Sleeps 3
  • 2 Double Beds

Luxury Room, Pool Access

Highlights

Balcony
Air conditioning
Free cribs/infant beds
Flat-screen TV
Ceiling fan
Blackout drapes/curtains
Private bathroom
Bathrobes
  • 50 sq m
  • Sleeps 1
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds

Luxury Room, Garden View

Highlights

Balcony
Air conditioning
Free cribs/infant beds
Flat-screen TV
Ceiling fan
Blackout drapes/curtains
Private bathroom
Bathrobes
  • 50 sq m
  • Sleeps 2
  • 2 Double Beds

Luxury Room, Garden View

Highlights

Balcony
Air conditioning
Free cribs/infant beds
Flat-screen TV
Ceiling fan
Blackout drapes/curtains
Private bathroom
Bathrobes
  • 50 sq m
  • Sleeps 3
  • 2 Double Beds

Luxury Suite

Highlights

Balcony
Air conditioning
Free cribs/infant beds
Flat-screen TV
Separate bedroom
Ceiling fan
Blackout drapes/curtains
Private bathroom
  • 98 sq m
  • Sleeps 4
  • 2 King Beds and 1 Double Sofa Bed

Luxury Room, Garden View

Highlights

Balcony
Air conditioning
Free cribs/infant beds
Flat-screen TV
Ceiling fan
Blackout drapes/curtains
Private bathroom
Bathrobes
  • 50 sq m
  • Sleeps 3
  • 2 Double Beds

Luxury Room, Garden View

Highlights

Balcony
Air conditioning
Free cribs/infant beds
Flat-screen TV
Ceiling fan
Blackout drapes/curtains
Private bathroom
Bathrobes
  • 50 sq m
  • Sleeps 1
  • 2 Double Beds

Superior Room, Jetted Tub, Sea View

Highlights

Balcony
Private spa tub
Air conditioning
Free cribs/infant beds
Flat-screen TV
Ceiling fan
Blackout drapes/curtains
Hair dryer
  • 91 sq m
  • Sea view
  • Sleeps 3
  • 2 King Beds

Luxury Suite

Highlights

Balcony
Air conditioning
Free cribs/infant beds
Flat-screen TV
Separate bedroom
Ceiling fan
Blackout drapes/curtains
Private bathroom
  • 98 sq m
  • Sleeps 5
  • 2 King Beds and 1 Double Sofa Bed

Luxury Suite

Highlights

Balcony
Air conditioning
Free cribs/infant beds
Flat-screen TV
Separate bedroom
Ceiling fan
Blackout drapes/curtains
Private bathroom
  • 98 sq m
  • Sleeps 3
  • 2 King Beds and 1 Double Sofa Bed

Superior Room, Jetted Tub, Sea View

Highlights

Balcony
Private spa tub
Air conditioning
Free cribs/infant beds
Flat-screen TV
Ceiling fan
Blackout drapes/curtains
Hair dryer
  • 91 sq m
  • Sea view
  • Sleeps 4
  • 2 King Beds

Luxury Suite

Highlights

Balcony
Air conditioning
Free cribs/infant beds
Flat-screen TV
Separate bedroom
Ceiling fan
Blackout drapes/curtains
Private bathroom
  • 98 sq m
  • Sleeps 4
  • 2 King Beds and 1 Double Sofa Bed

Superior Room, Jetted Tub, Sea View

Highlights

Balcony
Private spa tub
Air conditioning
Free cribs/infant beds
Flat-screen TV
Ceiling fan
Blackout drapes/curtains
Hair dryer
  • 91 sq m
  • Sea view
  • Sleeps 3
  • 2 King Beds

Luxury Suite

Highlights

Balcony
Air conditioning
Free cribs/infant beds
Flat-screen TV
Separate bedroom
Ceiling fan
Blackout drapes/curtains
Private bathroom
  • 98 sq m
  • Sleeps 2
  • 2 King Beds and 1 Double Sofa Bed

Superior Room, Jetted Tub, Sea View

Highlights

Balcony
Private spa tub
Air conditioning
Free cribs/infant beds
Flat-screen TV
Ceiling fan
Blackout drapes/curtains
Hair dryer
  • 91 sq m
  • Sea view
  • Sleeps 2
  • 2 King Beds

Luxury Suite

Highlights

Balcony
Air conditioning
Free cribs/infant beds
Flat-screen TV
Separate bedroom
Ceiling fan
Blackout drapes/curtains
Private bathroom
  • 98 sq m
  • Sleeps 5
  • 2 King Beds and 1 Double Sofa Bed

Superior Room, Jetted Tub, Sea View

Highlights

Balcony
Private spa tub
Air conditioning
Free cribs/infant beds
Flat-screen TV
Ceiling fan
Blackout drapes/curtains
Hair dryer
  • 91 sq m
  • Sea view
  • Sleeps 3
  • 2 King Beds

Superior Room, Jetted Tub, Sea View

Highlights

Balcony
Private spa tub
Air conditioning
Free cribs/infant beds
Flat-screen TV
Ceiling fan
Blackout drapes/curtains
Hair dryer
  • 91 sq m
  • Sea view
  • Sleeps 1
  • 2 King Beds

Quadruple Room Luxury With Garden View

  • Sleeps 4
  • 2 Full Bed(s)

Double Room Luxury With Garden View

  • Sleeps 2
  • 2 Full Bed(s)

Room Luxury

  • Sleeps 1
  • 1 Full Bed(s)

Family Suite -5 Guests- Master With Pool View

  • Sleeps 5
  • 1 Full Sofa Bed(s) and 2 Full Bed(s)

Suite Luxury

  • Sleeps 6
  • 1 Twin Sofa Bed(s) and 2 King Bed(s)

Quadruple Room Luxury With Pool View

  • Sleeps 4
  • 2 Full Bed(s)

Triple Room Luxury

  • Sleeps 3
  • 2 Full Bed(s)

Triple Suite Master With Pool View

  • Sleeps 3
  • 2 Full Bed(s)

Quadruple Suite Master With Pool View

  • Sleeps 4
  • 2 Full Bed(s)

Quadruple Room Luxury With Garden View

  • Sleeps 4
  • 2 Full Bed(s)

Double Room Luxury With Private Pool

  • Sleeps 2
  • 2 Full Bed(s)

Triple Room Luxury With Garden View

  • Sleeps 3
  • 2 Full Bed(s)

Quadruple Room Luxury With Private Pool

  • Sleeps 4
  • 2 Full Bed(s)

Triple Room Luxury With Pool View

  • Sleeps 3
  • 2 Full Bed(s)

Family Suite -5 Guests- Master With Pool View

  • Sleeps 5
  • 1 Full Sofa Bed(s) and 2 Full Bed(s)

Triple Room Luxury With Garden View

  • Sleeps 3
  • 2 Full Bed(s)

Double Suite Master With Pool View

  • Sleeps 2
  • 2 Full Bed(s)

Room Luxury With Garden View

  • Sleeps 1
  • 2 Full Bed(s)

Similar properties

About the neighborhood

Map
Carretera Cabeza de Toro, Punta Cana, La Altagracia, 23000

What's nearby

  • Catalonia Caribe Golf Club - 17 min walk
  • Dolphin Explorer - 18 min walk
  • Cabeza de Toro Beach - 20 min walk
  • Downtown Punta Cana - 11 min drive
  • Bavaro Beach - 21 min drive

Getting around

  • Punta Cana Intl. Airport (PUJ) - 24 min drive

Restaurants

  • ‪The Cut - ‬12 min walk
  • ‪Lobby Bar - ‬5 min drive
  • ‪Yuca - ‬18 min walk
  • ‪Windows Restaurant - ‬4 min drive
  • ‪Bar El Palmeral - ‬5 min drive

About this property

Serenade Punta Cana Beach & Spa Resort - All Inclusive

Luxury all-inclusive property near Cabeza de Toro Beach
Consider a stay at Serenade Punta Cana Beach & Spa Resort - All Inclusive and take advantage of a free breakfast buffet, free water park access, and 2 swim-up bars. This property is a great place to bask in the sun with a private beach, beach massages, and sun loungers. Treat yourself to hydrotherapy, aromatherapy, or a body treatment at the onsite spa. Be sure to enjoy a meal at Buffet Principal, the on-site buffet restaurant. Yoga classes and fitness classes are offered at the gym; other things to do include beach volleyball. Stay connected with free in-room WiFi, and guests can find other amenities such as 2 poolside bars and concerts and live shows.
You'll also enjoy the following perks during your stay:
  • 3 outdoor pools and a children's pool, with a waterslide, 2 swim-up bars, and sun loungers
  • Free self parking
  • A banquet hall, a foosball table, and a porter/bellhop
  • A reception hall, massage treatment rooms, and luggage storage
  • Guest reviews say great things the family-friendly amenities, beach locale, and helpful staff
Room features
All 603 rooms have comforts such as air conditioning and bathrobes, in addition to thoughtful touches like free WiFi and safes. Guest reviews speak positively of the clean, comfortable rooms at the property.
Other amenities include:
  • Bathrooms with showers and free toiletries
  • 65-inch flat-screen TVs with cable channels
  • Balconies, LED light bulbs, and free infant beds

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

Buffet and à la carte meals, snacks, and beverages included
Room service during certain hours (limited menu)
In-room minibar (all beverages included)
Dining availability limited at one or more venues

Land activities

Fitness facilities
Kids club

Lessons/classes/games

Aerobics
Water fitness
Yoga

Entertainment

Onsite entertainment and activities

Languages

English, French, German, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free covered self parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM–10:00 AM
  • 1 restaurant
  • 2 swim-up bars, 2 poolside bars and 1 bar
  • Room service available

Restaurants on site

  • Buffet Principal
  • Restaurante SteakHouse
  • Restaurante Italiano
  • Restaurante Japones
  • Restaurante Mediterraneo

Things to do

  • 3 outdoor pools
  • Fitness classes
  • Air hockey
  • Arcade/game room
  • Beach volleyball
  • Billiards/pool table
  • Children's pool
  • Concerts/live shows
  • Designer stores
  • Evening entertainment
  • Fitness center
  • Foosball table
  • Free water park access
  • Full-service spa
  • Lifeguards on site
  • Playground
  • Shopping
  • Table tennis
  • Yoga classes

Family friendly

  • 3 outdoor pools
  • Arcade/game room
  • Children's pool
  • Free cribs/infant beds
  • Free water park access
  • Laundry facilities
  • Playground
  • Waterslide

Conveniences

  • Banquet hall
  • Elevator
  • Gift shop/newsstand
  • Reception hall

Guest services

  • 24-hour front desk
  • Change of towels (on request)
  • Daily housekeeping
  • Dry cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Wedding services

Business services

  • Conference space
  • Meeting rooms - 3

Outdoors

  • Beach loungers
  • Beach umbrellas
  • Garden
  • Lifeguards on site
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool sun loungers
  • Pool umbrellas
  • Private beachfront location
  • Terrace

Spa

  • 5 treatment rooms
  • Aromatherapy
  • Body treatments
  • Facials
  • Hydrotherapy
  • Manicures and pedicures
  • Massage - on the beach
  • Massage/treatment rooms
  • Outdoor treatment areas
  • Sauna
  • Spa open daily
  • Spa tub
  • Steam room
  • Turkish bath/hammam

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)

More

  • Beach towels
  • Communal living room
  • Couples dining
  • Designated smoking areas
  • Games
  • Romance packages available

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Ceiling fan
  • Free cribs/infant beds

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • 65-inch flat-screen TV
  • Cable channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar

Outdoor space

  • Balcony

More

  • Desk
  • Iron/ironing board (on request)
  • LED light bulbs
  • Phone
  • Safe
  • Slippers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival
If you are planning to arrive after noon please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of DOP 6000 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs only

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Pet fee: DOP 6000 per pet, per night
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
This property uses a grey water recycling system
Safety features at this property include a fire extinguisher, a security system, a first aid kit, and window guards

We should mention

Pool access available from 8:00 AM to 6:30 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
Guests under 18 years old are not allowed in the spa

Property is also known as

Serenade Punta Cana Beach Spa Resort
Serenade Punta Cana Beach Spa Casino Resort
Serenade Punta Cana Beach Spa Casino Resort All Inclusive

Frequently asked questions

Does Serenade Punta Cana Beach & Spa Resort - All Inclusive have a pool?

Yes, this property has 3 outdoor pools and a children's pool. Pool access is from 8:00 AM–6:30 PM.

How much does it cost to stay at Serenade Punta Cana Beach & Spa Resort - All Inclusive?

As of 23 December 2024, prices found for a 1-night stay for 2 adults at Serenade Punta Cana Beach & Spa Resort - All Inclusive on 7 January 2025 start from $357.31, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Serenade Punta Cana Beach & Spa Resort - All Inclusive pet-friendly?

Yes, dogs are allowed at this property. There's a fee of DOP 6000 per pet, per night. Service animals are exempt from fees.

How much is parking at Serenade Punta Cana Beach & Spa Resort - All Inclusive?

Self parking is free at this property.

What time is check-in at Serenade Punta Cana Beach & Spa Resort - All Inclusive?

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM. Late check-in is available during limited hours.

What time is check-out at Serenade Punta Cana Beach & Spa Resort - All Inclusive?

Check-out is at noon.

Are there all-inclusive benefits at Serenade Punta Cana Beach & Spa Resort - All Inclusive?

Yes, the property is all-inclusive. Activities include aerobics classes, water fitness classes, yoga classes, and more.

Where is Serenade Punta Cana Beach & Spa Resort - All Inclusive located?

Nestled on the beach, this Punta Cana property is within 1 mi (2 km) of Bavaro Lagoon and Cabeza de Toro Beach. Downtown Punta Cana and Coco Bongo Punta Cana are also within 6 mi (10 km).

Serenade Punta Cana Beach & Spa Resort - All Inclusive Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 2551 out of 5345 reviews" "
Rating 8 - Good. 1284 out of 5345 reviews" "
Rating 6 - Okay. 784 out of 5345 reviews" "
Rating 4 - Poor. 367 out of 5345 reviews" "
Rating 2 - Terrible. 359 out of 5345 reviews" "

8.8/10

Cleanliness

8.0/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Kanesha

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect
Stayed 3 nights in Dec 2024

2/10 Terrible

Kettoy

Traveled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Please to change the chef. Did not eat at all at this resort nothing taste good food nor drink.
Stayed 1 night in Dec 2024

10/10 Excellent

Snezana

Stayed 4 nights in Nov 2024

6/10 Okay

Yelena

Traveled with family
Liked: Staff & service, amenities
The rooms are spacious.Bathrooms are big, toilet room has a door, Shower did not have a door so water was coming out From the shower to the sink area. Faucets had good water pressure and water getting warm fast. Property has property has several several pools, Lots of lawn chairs. The buildings are connected so if it rain you can walk To the lobby without getting wet. Lobby also big and spacious. Has a huge bar and a coffee place. I wish they had a live music Or any music in the lobby. Also lack of music and activities on the beach.
Stayed 8 nights in Dec 2024

8/10 Good

Jerry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2024

10/10 Excellent

Hanna

Stayed 4 nights in Nov 2024

10/10 Excellent

Donna

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food was delicious. The resort was clean. Beds were comfortable
Stayed 7 nights in Dec 2024

10/10 Excellent

Fatu

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Dec 2024

8/10 Good

Mario

Traveled with group, Traveled with family
Liked: Cleanliness, property conditions & facilities
Building is OK, Night shows not a very good quality, staff is not friendly (rude sometimes).reduce space for dinner reservations.
Stayed 7 nights in Dec 2024

8/10 Good

Randall Blake

Stayed 7 nights in Nov 2024

8/10 Good

Ellie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food was good. Always places to sit at pool or beach. Rooms not very noise proof. Staff always nice and helpful.
Stayed 6 nights in Dec 2024

10/10 Excellent

Amin

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and food. Highly recommended
Stayed 7 nights in Dec 2024

10/10 Excellent

Kahlil

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort was very nice. Great dining options. Entertainment everyday whether in the pool or theater or night club. We had a spacious room with a swim up pool outside our room! Love the all inclusiveness with the drinks and food. The spa was very nice as well. There was a could areas where paint was chipped and the construction next door was loud but overall we really enjoyed our experience!
Stayed 7 nights in Dec 2024

10/10 Excellent

Matyse

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the shows at night.
Stayed 7 nights in Dec 2024

10/10 Excellent

Yuly

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice staff, good entertainment and very good facilities
Stayed 5 nights in Dec 2024

4/10 Poor

Tara Marie

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Overall, the resort is aesthetically good. The rooms are nice and the view is great (we had a premium room on the family side with an ocean view) The entertainment is great. Wilson and Stefanie went out of their way to ensure we had a great time. The rest of the staff were not overly friendly and were, at times, rude. It's staff like Wilson and Stefanie that make the stay memorable. The most disappointing thing about this resort is the food. It's not good and I am not a foodie! I'm the least pickiest food person on the planet and it made me sick. Good luck getting a reservation. All in all, nice resort with a great view and ocean, great entertainment (thank you Wilson and Stefanie), and the food and customer service from the rest of the staff leaves a lot to be desired.
Stayed 7 nights in Dec 2024

10/10 Excellent

Curtis, Martinsville

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The food at the buffet was HORRIBLE!!!
Stayed 5 nights in Dec 2024

8/10 Good

Keisha Nicole

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Nov 2024

10/10 Excellent

Kalyn, DALLAS

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value, Great price!
Stayed 4 nights in Dec 2024

6/10 Okay

Latonya

Traveled with family
This resort need more brighter outside lights
Stayed 5 nights in Dec 2024

2/10 Terrible

Kettoy

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The food is horrible it’s a 0/10 not even the drink cannot drink all water down. I regret staying at this resort also outside areas have a foul smell I can’t wait for my vacation in this case nightmare to end
Stayed 1 night in Dec 2024

4/10 Poor

Timothy Lee Daniels

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 5 nights in Dec 2024

4/10 Poor

Priscilla

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The food was just the same, so many mosquitoes and also no activities was fun
Stayed 4 nights in Dec 2024

2/10 Terrible

Juana

Disliked: Cleanliness, staff & service, property conditions & facilities
I recently booked a stay at this resort but for medical reasons I was unable to travel. When Expedia called to explain it to the resort they did not care and refuse to refund or to change the dates. I then called the resort a couple of times since they wouldn’t answer or they would hang up on me. I explain the situation and a rude lady told me she could not help me at all. Don’t they understand that emergencies happen? I was extremely sick but they did not care. Now I lost so much money on this trip. I will never book with them again. The lady was so rude I wish I had taken her name down.
Stayed 3 nights in Dec 2024

10/10 Excellent

Almir

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall the food entertainment and property was good
Stayed 7 nights in Dec 2024