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Paradisus Palma Real Golf & Spa Resort All Inclusive

5.0 star property
Luxury property on the beach, with 11 outdoor pools

Choose dates to view prices

Photo gallery for Paradisus Palma Real Golf & Spa Resort All Inclusive

Arcade
Outdoor wedding area
Garden view
Exterior
The Reserve Adults Only Suite Ocean Front | Beach/ocean view

Reviews

8.4 out of 10
Very good

Popular amenities

  • Bar
  • Pet friendly
The current price is AED 2,149
AED 2,149 total
includes taxes & fees
7 Feb - 8 Feb

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  • Experience top-rated quality and exceptional service
  • Get an in-stay perk at select properties, plus free room upgrades, early check-in, and late check-out when available

Room options

Available filters for rooms
Showing 17 of 17 rooms

View all photos for Surprise my Stay

Garden view

Surprise my Stay

Highlights

Furnished balcony or patio
Separate sitting area
Individually furnished
Air conditioning
Connecting rooms available
Free minibar items
Flat-screen TV
Renovated in 2022
  • 49 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Two Bedroom Master Suite

1 bedroom, premium bedding, pillowtop beds, free minibar

Two Bedroom Master Suite

Highlights

Furnished balcony or patio
Separate dining area
Separate sitting area
Individually furnished
Air conditioning
Connecting rooms available
Free cribs/infant beds
Dining table
  • 127 sq m
  • Sleeps 6
  • 1 King Bed OR 2 Twin Beds and 1 Double Sofa Bed

View all photos for The Reserve Presidential Suite Ocean Front Adults Only

View from room

The Reserve Presidential Suite Ocean Front Adults Only

Highlights

Furnished balcony or patio
Separate dining area
Separate sitting area
Individually furnished
Private rooftop spa tub
Air conditioning
Connecting rooms available
Free minibar items
  • 167 sq m
  • Ocean view
  • Sleeps 5
  • 1 King Bed and 2 Double Beds

View all photos for Junior Suite Garden View Adults Only

1 bedroom, premium bedding, pillowtop beds, free minibar

Junior Suite Garden View Adults Only

Highlights

Furnished balcony or patio
Separate sitting area
Individually furnished
Air conditioning
Connecting rooms available
Free minibar items
Flat-screen TV
Renovated in 2022
  • 49 sq m
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for The Reserve Adults Only Suite Ocean Front

The Reserve Adults Only Suite Ocean Front | Beach/ocean view

The Reserve Adults Only Suite Ocean Front

Highlights

Furnished balcony or patio
Separate sitting area
Individually furnished
Air conditioning
Connecting rooms available
Free minibar items
Flat-screen TV
Renovated in 2022
  • 49 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Junior Suite Ocean View

Junior Suite Ocean View | 1 bedroom, premium bedding, pillowtop beds, free minibar

Junior Suite Ocean View

Highlights

Furnished balcony or patio
Separate sitting area
Individually furnished
Air conditioning
Connecting rooms available
Free cribs/infant beds
Free minibar items
Flat-screen TV
  • 50 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for The Reserve Adults Only Suite Ocean View

The Reserve Adults Only Suite Ocean View | Beach/ocean view

The Reserve Adults Only Suite Ocean View

Highlights

Furnished balcony or patio
Separate sitting area
Individually furnished
Air conditioning
Connecting rooms available
Free minibar items
Flat-screen TV
Renovated in 2022
  • 49 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite Ocean Front

Suite Ocean Front | Beach/ocean view

Suite Ocean Front

Highlights

Furnished balcony or patio
Separate sitting area
Individually furnished
Air conditioning
Connecting rooms available
Free cribs/infant beds
Free minibar items
Flat-screen TV
  • 66 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Junior Suite Ocean Front

Junior Suite Ocean Front | 1 bedroom, premium bedding, pillowtop beds, free minibar

Junior Suite Ocean Front

Highlights

Furnished balcony or patio
Separate sitting area
Individually furnished
Air conditioning
Connecting rooms available
Free cribs/infant beds
Free minibar items
Flat-screen TV
  • 50 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 1 Double Bed

View all photos for Master Suite Swim-Up

1 bedroom, premium bedding, pillowtop beds, free minibar

Master Suite Swim-Up

Highlights

Furnished balcony or patio
Separate dining area
Separate sitting area
Individually furnished
Air conditioning
Connecting rooms available
Free cribs/infant beds
Dining table
  • 99 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite (Deluxe)

Junior Suite (Deluxe) | 1 bedroom, premium bedding, pillowtop beds, free minibar

Junior Suite (Deluxe)

Highlights

Furnished balcony or patio
Separate sitting area
Individually furnished
Air conditioning
Connecting rooms available
Free cribs/infant beds
Free minibar items
Flat-screen TV
  • 53 sq m
  • Sleeps 4
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for The Reserve Adults Only Junior Suite Garden View

1 bedroom, premium bedding, pillowtop beds, free minibar

The Reserve Adults Only Junior Suite Garden View

Highlights

Furnished balcony or patio
Separate sitting area
Individually furnished
Air conditioning
Connecting rooms available
Free minibar items
Flat-screen TV
Renovated in 2022
  • 49 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

View all photos for Junior Suite Swim-Up

Junior Suite Swim-Up | View from room

Junior Suite Swim-Up

Highlights

Furnished balcony or patio
Separate sitting area
Individually furnished
Air conditioning
Connecting rooms available
Free cribs/infant beds
Free minibar items
Flat-screen TV
  • 76 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Twin Beds

View all photos for Two Bedroom Master Suite Swim-Up

1 bedroom, premium bedding, pillowtop beds, free minibar

Two Bedroom Master Suite Swim-Up

Highlights

Furnished balcony or patio
Separate dining area
Separate sitting area
Individually furnished
Air conditioning
Connecting rooms available
Free cribs/infant beds
Dining table
  • 175 sq m
  • Sleeps 5
  • 1 Double Bed OR 2 Twin Beds

View all photos for The Reserve Adults Only Junior Suite Swim Up

The Reserve Adults Only Junior Suite Swim Up | 1 bedroom, premium bedding, pillowtop beds, free minibar

The Reserve Adults Only Junior Suite Swim Up

Highlights

Furnished balcony or patio
Separate sitting area
Individually furnished
Air conditioning
Connecting rooms available
Free minibar items
Flat-screen TV
Renovated in 2022
  • 49 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Junior Room, Garden View

1 bedroom, premium bedding, pillowtop beds, free minibar

Junior Room, Garden View

Highlights

Furnished balcony or patio
Separate sitting area
Individually furnished
Air conditioning
Connecting rooms available
Free cribs/infant beds
Free minibar items
Flat-screen TV
  • 49 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Master Suite Deluxe

Master Suite Deluxe | 1 bedroom, premium bedding, pillowtop beds, free minibar

Master Suite Deluxe

Highlights

Furnished balcony or patio
Separate dining area
Separate sitting area
Individually furnished
Air conditioning
Connecting rooms available
Free cribs/infant beds
Dining table
  • 73 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

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About the neighborhood

Map
Playa de Bávaro, Punta Cana, La Altagracia, 23000

What's nearby

  • Cocotal Golf and Country Club - 12 min walk
  • Downtown Punta Cana - 9 min drive
  • Cortecito Beach - 11 min drive
  • Los Corales Beach - 12 min drive
  • Bavaro Beach - 17 min drive

Getting around

  • Punta Cana Intl. Airport (PUJ) - 27 min drive

Restaurants

  • ‪Lobby Bar - ‬10 min walk
  • ‪World Cafe - ‬1 min drive
  • ‪Lobby Bar - ‬8 min walk
  • ‪Seaside Grill - ‬6 min drive
  • ‪Riviera Restaurant - ‬6 min walk

About this property

Paradisus Palma Real Golf & Spa Resort All Inclusive

Luxury all-inclusive property refurbished in 2022 and located near Cocotal Golf and Country Club
Located close to Los Corales Beach and Cortecito Beach, Paradisus Palma Real Golf & Spa Resort All Inclusive provides a free breakfast buffet, an adjacent golf course, and an attached winery. This property is a great place to bask in the sun with a private beach, beachfront dining, and free beach cabanas. Indulge in a deep-tissue massage, a facial, and a manicure/pedicure at YHI Spa, the onsite spa. At the 8 on-site restaurants, enjoy breakfast, lunch, dinner, and international cuisine. The gym offers Pilates classes and yoga classes; other things to do include volleyball, racquetball/squash, and beach yoga. Stay connected with free in-room WiFi, and guests can find other amenities such as 2 swim-up bars and 3 beach bars.
You'll also find perks like:
  • 11 outdoor pools and a children's pool, with 2 swim-up bars, sun loungers, and pool umbrellas
  • Free self parking
  • A free area shuttle, 4 outdoor tennis courts, and a bike on site
  • Babysitting (surcharge), golf privileges (optional), and 13 meeting rooms
  • Guest reviews give top marks for the dining options, beach locale, and pool
Room features
All 596 individually furnished rooms include comforts such as 24-hour room service and premium bedding, in addition to thoughtful touches like laptop-compatible safes and laptop-friendly workspaces. Guest reviews speak positively of the clean rooms at the property.
Other amenities include:
  • Recycling and LED light bulbs
  • Rainfall showers, designer toiletries, and deep soaking tubs
  • 42-inch flat-screen TVs with cable channels
  • Furnished balconies or patios, wardrobes/closets, and separate sitting areas

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and select beverages included
Basic alcoholic beverages included
24-hour room service (limited menu)
In-room minibar (all beverages included)

Land activities

Fitness facilities
Soccer
Tennis
Volleyball
Kids club

Lessons/classes/games

Aerobics
Bartending
Cooking
Dancing
Pilates
Water fitness
Yoga

Entertainment

Onsite entertainment and activities
Onsite live performances
Theme parties

Languages

English, French, Italian, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free secured self parking on site
  • Wheelchair-accessible parking available
  • Free area shuttle
  • Free shopping center shuttle

Food and drink

  • Free buffet breakfast available daily 7:00 AM–10:30 AM
  • 8 restaurants
  • 2 swim-up bars, 3 beach bars, 3 poolside bars and 11 bars/lounges
  • 24-hour room service
  • Coffee/tea in common area(s)

Restaurants on site

  • THE LUNCH BOX FAMILY KITC
  • MALVA (+18)
  • MASCALZONE
  • MINA
  • BLUE AGAVE

Things to do

  • 11 outdoor pools
  • 4 outdoor tennis courts
  • Fitness classes
  • Arcade/game room
  • Beach volleyball
  • Beach yoga
  • Bicycling
  • Billiards/pool table
  • Children's pool
  • Farming classes
  • Fitness center
  • Full-service spa
  • Golfing
  • Lifeguards on site
  • Pilates classes
  • Private picnics
  • Racquetball/squash
  • Shopping
  • Tennis
  • Volleyball
  • Wine tasting room
  • Winery attached
  • Winery release events
  • Yoga classes

Family friendly

  • 11 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Children's pool
  • Free area shuttle
  • Free children's club
  • Free supervised childcare
  • Grocery/convenience store
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • ATM/banking services
  • Banquet hall
  • Elevator
  • Front-desk safe
  • Gift shop/newsstand
  • Grocery/convenience store

Guest services

  • 24-hour front desk
  • Change of bedsheets (on request)
  • Change of towels (on request)
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Golf clubhouse
  • Golf privileges (optional)
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tennis lessons
  • Tour/ticket assistance
  • Wedding services

Business services

  • Business center
  • Computer station
  • Conference center (69277 square feet of space)
  • Meeting rooms - 13

Outdoors

  • BBQ grill(s)
  • Beach loungers
  • Beach umbrellas
  • Free beach cabanas
  • Garden
  • Lifeguards on site
  • Picnic area
  • Pool sun loungers
  • Pool umbrellas
  • Private beachfront location
  • Terrace

Spa

  • 6 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Detox wraps
  • Facials
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - on the beach
  • Massage - sports
  • Massage - Thai
  • Massage/treatment rooms
  • Outdoor treatment areas
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille signage
  • Doorbell and phone notification
  • Elevator
  • Elevator door width (inches): 50
  • Front entrance ramp
  • Stair-free path to entrance
  • Tile flooring in public areas
  • Tile flooring in room
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • 2 on-site accessible parking spaces
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • Beach towels
  • Couples dining
  • Designated smoking areas
  • Renovated entire property - December 2022
  • Romance packages available
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Pillow-top mattress
  • Premium bedding

Bathroom

  • Bathrobes
  • Deep soaking bathtub
  • Designer toiletries
  • Hair dryer
  • Rainfall showerhead
  • Separate bathtub and shower
  • Shampoo
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • 42-inch flat-screen TV
  • Cable channels

Food and drink

  • Champagne service
  • Coffee/tea maker
  • Espresso maker
  • Free bottled water
  • Free minibar

Outdoor space

  • Furnished balcony or patio

More

  • Access via exterior corridors
  • Connecting rooms available
  • Desk
  • Eco-friendly cleaning products used
  • Individually furnished
  • Iron/ironing board
  • Laptop-compatible safe
  • Laptop-friendly workspace
  • LED light bulbs
  • Phone
  • Recycling
  • Separate sitting area
  • Slippers

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
For any questions, please contact the property using the information on the booking confirmation
This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of DOP 5400 per pet (varies based on length of stay)
Welcoming dogs only
Food and water bowls, an off-leash area, and litter boxes are available

Children and extra beds

Children are welcome
Rollaway/extra beds are not available

Property payment types

Important information

Optional extras

  • Pet fee: DOP 5400 per pet (varies based on length of stay)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates)
This property accepts credit cards, debit cards, and cash
This property uses a grey water recycling system and eco-friendly cleaning products
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 7:00 AM to 7:00 PM
Reservations are required for golf tee times, massage services, and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Guests under 18 years old are not allowed in the spa
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Paradisus Golf
Paradisus Palma Real All Inclusive
Paradisus Palma Real Golf
Paradisus Real
Paradisus Real Palma
Paradisus Palma Real Golf Resort All Inclusive Punta Cana
Paradisus Palma Real Golf Resort All Inclusive
Paradisus Palma Real Golf All Inclusive Punta Cana
Paradisus Palma Real Golf Spa Resort All Inclusive
Parasus Palma Real Inclusive
Paradisus Palma Real Golf & Spa Resort All Inclusive Punta Cana

Frequently asked questions

Does Paradisus Palma Real Golf & Spa Resort All Inclusive have a pool?

Yes, this property has 11 outdoor pools and a children's pool. Pool access is from 7:00 AM–7:00 PM.

How much does it cost to stay at Paradisus Palma Real Golf & Spa Resort All Inclusive?

As of 3 February 2025, prices found for a 1-night stay for 2 adults at Paradisus Palma Real Golf & Spa Resort All Inclusive on 7 February 2025 start from $585.0, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Paradisus Palma Real Golf & Spa Resort All Inclusive pet-friendly?

Yes, dogs are allowed at this property. There's a fee of DOP 5400 per pet, per day.

How much is parking at Paradisus Palma Real Golf & Spa Resort All Inclusive?

Self parking is free at this property.

What time is check-in at Paradisus Palma Real Golf & Spa Resort All Inclusive?

Check-in start time: 3 PM; Check-in end time: anytime. A fee applies for early check-in (subject to availability).

What time is check-out at Paradisus Palma Real Golf & Spa Resort All Inclusive?

Check-out is at noon. Late check-out is available for a fee (subject to availability).

Are there all-inclusive benefits at Paradisus Palma Real Golf & Spa Resort All Inclusive?

Yes, the property is all-inclusive. Food and beverages are included (with some restrictions), and activities include soccer, tennis, volleyball, and more.

Where is Paradisus Palma Real Golf & Spa Resort All Inclusive located?

Located in Bávaro, this beachfront property is in the city center and within 3 mi (5 km) of Cocotal Golf and Country Club, Los Corales Beach, and Cortecito Beach. Bavaro Beach and Downtown Punta Cana are also within 6 mi (10 km).

Paradisus Palma Real Golf & Spa Resort All Inclusive Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 589 out of 987 reviews
Rating 8 - Good. 172 out of 987 reviews
Rating 6 - Okay. 115 out of 987 reviews
Rating 4 - Poor. 48 out of 987 reviews
Rating 2 - Terrible. 63 out of 987 reviews

9.4/10

Cleanliness

8.6/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

6/10 Okay

Eileen

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The property was beautiful, and the people were very accommodating however, I felt that the buffet was not very good and the only way to get quality food was through the room service or through the restaurants… It was impossible to make dinner reservations, The staff also expects a lot of tipping, and every time you do something nice with them, they expect a tip I think the best part of this resort is the swim up rooms I had to upgrade to get it Beaches were clean Other than pool and beach There was no activity to do The Expedia VIP perk of getting a spa credit didn’t mean much because the prices were too high at the spa and they were not accommodating There was no room upgraded available through my Expedia perks They kept saying I was VIP, but there really weren’t any perks that went along with it They were completely overpriced in the airport transfer so we had to book that separately through Expedia
Stayed 4 nights in Jan 2025

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great vacation at this resort.
Stayed 7 nights in Jan 2025

4/10 Poor

Daniel F

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Paradisus Palma Real Golf & Spa Resort has been one of my favorite all-inclusive resorts in the world, and this was my second time staying here. My first trip was during the pandemic, and despite the restrictions, I had an absolutely amazing experience. The resort is beautiful, the food is top-notch, and the service is generally fantastic. However, I have to say that my most recent experience was marred by one major issue: the resort's strict policy on outside excursions. For over a decade, I’ve been using Viator and booking excursions all around the world without issue. I arrived in the Dominican Republic with a list of pre-booked activities, only to find out that the resort doesn’t allow any outside companies to pick up guests for excursions. This was incredibly frustrating, especially since I had already paid for the excursions in advance. To make matters worse, when I asked about arranging a car service to the airport (since outside services aren't allowed), I was quoted an outrageous $300 for a simple transfer. Meanwhile, my group's airport transportation to the resort in a suburban was only $70. This felt like a blatant attempt to funnel guests into the resort's own overpriced excursions and transportation services, which seemed like a monopoly and left a very bad taste in my mouth. It’s disappointing to see a resort with such a strong reputation engage in practices like this that feel exploitative. While the resort itself is still beautiful and offers a great all-in
Stayed 5 nights in Jan 2025

10/10 Excellent

Vilma

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing! Have to mention Victor, he was so professional, so polite and willing to help in any way possible.
Stayed 4 nights in Jan 2025

8/10 Good

kathleen Stuart

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2025

10/10 Excellent

Srinivasa Rao, Streamwood

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property, great service, quiet and great food with choices. Opt only for all inclusive option.
Stayed 4 nights in Jan 2025

6/10 Okay

Fraliza

Liked: Cleanliness, property conditions & facilities
Small property which is perfect, restaurants lack of good services people acted fake Food is ok! Nothing wow!
Stayed 2 nights in Jan 2025

10/10 Excellent

Michele

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was an incredible resort stay.
Stayed 4 nights in Jan 2025

6/10 Okay

Lev

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Convenient
Stayed 7 nights in Jan 2025

8/10 Good

attaullah, Manorville

Traveled with family
Liked: Cleanliness, amenities
Disliked: Staff & service
The property is beautiful the food is excellent BUT THE FRONT DESK STAFF/BILLS BOY'S ROOM CONDITION is terrible I have to ask four times for an extra pillow the refrigerator was not working Again this hotel needs help with the front desk staff/management it is herbal zero ENGLISH AND zero CS But the place and food are awesome I will visit again in the future
Stayed 5 nights in Jan 2025

6/10 Okay

Michael

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
The rooms are updated and clean. The staff speaks little to no English. Buffet service is bad. Restaurant reservation is a quest but the food there isn't worth it. Steak was the worst I've ever had. Buffet food as average as it is beats any restaurant food there
Stayed 7 nights in Jan 2025

2/10 Terrible

Anoop

Traveled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
Dinner reservations are difficult to get, they are limited and we were stuck going to the same general buffet place called lunchbox for the majority of our 6 day stay. The service is not great and there is a language barrier if you are an english speaker when interacting with the staff. A lot of the activites, like the Monkeyland, swimming with the dolphins (outside the resort) don't provide a good experience, there is a lot of hurry up and wait, forced photos, reviews etc. The actual interaction with animals is about 20 minutes, but the event will last for 5 to 6 hours.
Stayed 5 nights in Jan 2025

8/10 Good

Irina

Liked: Cleanliness
Stayed 5 nights in Jan 2025

10/10 Excellent

Valentin

Stayed 3 nights in Jan 2025

10/10 Excellent

Shirley L Preciado

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El hotel está muy bonito, la gente que trabaja allí es muy amable, nuestro concierge fue Rodolfo y a José, muy amables y atentos, José le ayudó a mi prometido a organizar la propuesta de matrimonio que me hizo, todo muy lindo. Los restaurantes Flora y Mina muy ricos, las meseras muy atentas. El bufete.con muchas opciones, una estancia muy agradable! Pensamos regresar el próximo año
Stayed 3 nights in Jan 2025

8/10 Good

Gerald Anton

Stayed 5 nights in Jan 2025

10/10 Excellent

Aileen

Stayed 4 nights in Nov 2024

10/10 Excellent

Leticia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect, our only complaint is around the special restaurants reservations as they are never available.
Stayed 2 nights in Dec 2024

10/10 Excellent

Hugo

Stayed 2 nights in Jan 2025

10/10 Excellent

Salma

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay was so great will return FOR SURE loved everything activities the beach the convenient stores the dining experience the shows. The only bad thing was that sometimes the restaurants would be fully booked so did get to eat there Everytime but overall super amazing!! Cant wait to go back again ♥️✨
Stayed 4 nights in Jan 2025

2/10 Terrible

pierre

Disliked: Cleanliness, staff & service, amenities
The Mélia système is absolutely horrible for the non member even if I buy the best sweet oceanfront in the hotel, there are many things you’re not allowed to do because of that poor management which is absolutely incommunicado you can’t scare when you have a problem Food is absolutely not up to a five stars. It’s more of a three stars There’s no communication between the reception and their gate in front of the hotel to let people in even if they tell you that it’s OK I travel in five stars hotel six times a year for many many years and it’s the worst I’ve ever seen. I hope it’s gonna help them to reevaluate their system and their management in place.
Stayed 3 nights in Jan 2025

10/10 Excellent

Rosanna

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a beautiful property with many amenities. The service was excellent, especially on the adult-only side.
Stayed 4 nights in Jan 2025

8/10 Good

DANIELA, Quito

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Excelente servicio, las instalaciones son seguras para adultos y niños, son atentos. La comida del buffet mucho mejor que la de los restaurantes, Seúl muy atento en el buffet, recomendado hacer todas las actividades diarias que hace el hotel.
Stayed 6 nights in Jan 2025

4/10 Poor

Jennifer

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Service was not good. Employees seemed Un interested in helping with dinner reservations. Food was not worth the money spent on all-inclusive
Stayed 4 nights in Dec 2024

10/10 Excellent

Cristian, Miami

Stayed 3 nights in Dec 2024