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Paradisus Grand Cana - All Suites

5.0 star property
Luxury Punta Cana hotel in Bávaro with 7 restaurants

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Paradisus Grand Cana - All Suites

3 outdoor pools, pool umbrellas, sun loungers
Premium bedding, pillowtop beds, minibar, in-room safe
Premium bedding, pillowtop beds, minibar, in-room safe
Private beach nearby, white sand, free beach shuttle, sun loungers
Water park

Reviews

8.4 out of 10
Very good

Popular amenities

  • Bar
  • All inclusive
  • Pet friendly
The price is AED 1,882
AED 2,410 total
includes taxes & fees
27 Jan - 28 Jan

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Room options

Available filters for rooms
Showing 12 of 12 rooms

View all photos for Suite (Master, Swim-Up)

Premium bedding, pillowtop beds, minibar, in-room safe

Suite (Master, Swim-Up)

Highlights

Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Private outdoor spa tub
Air conditioning
Connecting rooms available
Free cribs/infant beds
  • 157 sq m
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite (Family Concierge, Master)

Premium bedding, pillowtop beds, minibar, in-room safe

Suite (Family Concierge, Master)

Highlights

Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Private outdoor spa tub
Air conditioning
Connecting rooms available
Free cribs/infant beds
  • 92 sq m
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite (Family Concierge)

Premium bedding, pillowtop beds, minibar, in-room safe

Suite (Family Concierge)

Highlights

Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Private outdoor spa tub
Air conditioning
Connecting rooms available
Free cribs/infant beds
  • 74 sq m
  • Sleeps 4
  • 2 Double Beds and 1 Double Sofa Bed

View all photos for Suite, 2 Bedrooms (Family Concierge, Master, Swim Up)

42-inch Smart TV with cable channels, TV

Suite, 2 Bedrooms (Family Concierge, Master, Swim Up)

Highlights

Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Private outdoor spa tub
Air conditioning
Connecting rooms available
Free cribs/infant beds
  • 278 sq m
  • Sleeps 7
  • 2 Double Beds, 2 Double Sofa Beds and 1 King Bed

View all photos for Suite (Family Concierge, Swim Up)

Premium bedding, pillowtop beds, minibar, in-room safe

Suite (Family Concierge, Swim Up)

Highlights

Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Private outdoor spa tub
Air conditioning
Connecting rooms available
Free cribs/infant beds
  • 120 sq m
  • Sleeps 4
  • 2 Double Beds and 1 Double Sofa Bed

View all photos for Suite, 2 Bedrooms (Family Concierge, Master)

Premium bedding, pillowtop beds, minibar, in-room safe

Suite, 2 Bedrooms (Family Concierge, Master)

Highlights

Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Private outdoor spa tub
Air conditioning
Connecting rooms available
Free cribs/infant beds
  • 167 sq m
  • Sleeps 7
  • 2 Double Beds, 2 Double Sofa Beds and 1 King Bed

View all photos for Suite (Family Concierge, Master, Swim Up)

42-inch Smart TV with cable channels, TV

Suite (Family Concierge, Master, Swim Up)

Highlights

Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Private outdoor spa tub
Air conditioning
Connecting rooms available
Free cribs/infant beds
  • 157 sq m
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Master Suite

Premium bedding, pillowtop beds, minibar, in-room safe

Master Suite

Highlights

Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Private outdoor spa tub
Air conditioning
Connecting rooms available
Free cribs/infant beds
  • 92 sq m
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed

View all photos for One Bedroom Suite

Premium bedding, pillowtop beds, minibar, in-room safe

One Bedroom Suite

Highlights

Balcony
Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Private outdoor spa tub
Air conditioning
Connecting rooms available
  • 74 sq m
  • Sleeps 4
  • 2 Double Beds and 1 Double Sofa Bed

View all photos for 2 Bedroom Master Suite

Premium bedding, pillowtop beds, minibar, in-room safe

2 Bedroom Master Suite

Highlights

Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Private outdoor spa tub
Air conditioning
Connecting rooms available
Free cribs/infant beds
  • 167 sq m
  • Sleeps 7
  • 2 Double Beds, 2 Double Sofa Beds and 1 King Bed

View all photos for Suite (Swim-Up)

42-inch Smart TV with cable channels, TV

Suite (Swim-Up)

Highlights

Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Private outdoor spa tub
Air conditioning
Connecting rooms available
Free cribs/infant beds
  • 120 sq m
  • Sleeps 4
  • 2 Double Beds and 1 Double Sofa Bed

View all photos for Suite, 2 Bedrooms (Master, Swim-Up)

Premium bedding, pillowtop beds, minibar, in-room safe

Suite, 2 Bedrooms (Master, Swim-Up)

Highlights

Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Private outdoor spa tub
Air conditioning
Connecting rooms available
Free cribs/infant beds
  • 278 sq m
  • Sleeps 7
  • 2 Double Beds, 2 Double Sofa Beds and 1 King Bed

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All inclusive
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About the neighborhood

Map
Playas de Bávaro, Punta Cana, La Altagracia, 230001

What's nearby

  • Cocotal Golf and Country Club - 6 min walk
  • Downtown Punta Cana - 7 min drive
  • Los Corales Beach - 7 min drive
  • Cortecito Beach - 9 min drive
  • Bavaro Beach - 17 min drive

Getting around

  • Punta Cana Intl. Airport (PUJ) - 26 min drive

Restaurants

  • ‪Lobby Bar - ‬12 min walk
  • ‪Lobby Bar - ‬18 min walk
  • ‪La Bruja Chupadora BBQ & Pub - ‬14 min walk
  • ‪Mama & Juana - ‬9 min walk
  • ‪Hacienda Mexican Restaurant - ‬12 min walk

About this property

Paradisus Grand Cana - All Suites

Luxury family-friendly hotel near Cocotal Golf and Country Club
Located close to Bavaro Beach and Downtown Punta Cana, Paradisus Grand Cana - All Suites provides a free breakfast buffet, an adjacent golf course, and free water park access. Tee up with amenities like a driving range, golf lessons, and a golf clubhouse at this hotel. Treat yourself to a body wrap, aromatherapy, or a body scrub at MAIA, the onsite spa. Be sure to enjoy a meal at any of the 7 on-site restaurants. Enjoy the health club, as well as activities like volleyball. Free in-room WiFi, with speed of 50+ Mbps, is available to all guests, along with a beach bar and a poolside bar.
Additional perks include:
  • 3 outdoor pools and a children's pool, with a waterslide, sun loungers, and pool umbrellas
  • Free self parking
  • 2 outdoor tennis courts, a free beach club on site, and babysitting (surcharge)
  • Beach towels, beach umbrellas, and massage treatment rooms
  • Guest reviews say great things the beach locale, pool, and helpful staff
Room features
All 432 individually furnished rooms feature comforts such as private outdoor spa tubs and premium bedding, as well as perks like laptop-friendly workspaces and air conditioning. Guest reviews speak positively of the clean rooms at the property.
Other conveniences in all rooms include:
  • Childcare services and free infant beds
  • Pillowtop mattresses and sofa beds
  • Rainfall showers, tubs or showers, and free toiletries
  • 42-inch Smart TVs with cable channels
  • Wardrobes/closets, separate sitting areas, and separate dining areas

All inclusive details

All-inclusive room rates at Paradisus Grand Cana - All Suites are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Activities and facilities/equipment

All non-motorized water sports are included.

Land activities

Kids club

Lessons/classes/games

Bartending

Entertainment

Onsite entertainment and activities
Theme parties

Languages

English, French, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free secured, uncovered self parking on site
  • Wheelchair-accessible parking available
  • Free beach shuttle

Food and drink

  • Free buffet breakfast available daily 7:30 AM–11:00 AM
  • 7 restaurants
  • 5 bars/lounges, 1 beach bar and 1 poolside bar

Things to do

  • 3 outdoor pools
  • 2 outdoor tennis courts
  • Beach volleyball
  • Children's pool
  • Fitness center
  • Free beach club
  • Free water park access
  • Full-service spa
  • Golf driving range
  • Lifeguards on site
  • Tennis
  • Volleyball

Family friendly

  • 3 outdoor pools
  • Babysitting (surcharge)
  • Children's pool
  • Dining table
  • Free children's club
  • Free cribs/infant beds
  • Free water park access
  • In-room child care (surcharge)
  • Laundry facilities
  • Separate dining area
  • Snack bar/deli
  • Sofa bed
  • Waterslide

Conveniences

  • ATM/banking services
  • Elevator

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Dry cleaning service
  • Golf clubhouse
  • Golf lessions with a pro
  • Golf privileges (optional)
  • Golf pro shop
  • Laundry facilities
  • Luggage storage

Outdoors

  • Beach loungers
  • Beach umbrellas
  • Garden
  • Lifeguards on site
  • Pool sun loungers
  • Pool umbrellas
  • Terrace

Spa

  • 8 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Facials
  • Hydrotherapy
  • Manicures and pedicures
  • Massage - hot stone
  • Massage - Swedish
  • Massage - Thai
  • Massage/treatment rooms
  • Mud bath
  • Sauna
  • Spa open daily
  • Spa tub
  • Steam room
  • Turkish bath/hammam

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille signage
  • Elevator
  • In-room accessibility
  • Low-height door lock
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair accessible (may have limitations)
  • Wheelchair-width doorways

More

  • At least 80% lighting from LEDs
  • Beach towels
  • Designated smoking areas
  • Romance packages available

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Double sofa bed
  • Free cribs/infant beds
  • Pillow-top mattress
  • Premium bedding

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Towels

Entertainment

  • 42-inch Smart TV
  • Cable channels

Food and drink

  • Coffee/tea maker
  • Dining room
  • Dining table
  • Dishwasher
  • Free bottled water
  • Minibar

More

  • Connecting rooms available
  • Desk
  • Energy-saving switches
  • Individually decorated
  • Individually furnished
  • Iron/ironing board
  • Laptop-friendly workspace
  • LED light bulbs
  • Phone
  • Private outdoor spa tub
  • Safe
  • Separate sitting area
  • Slippers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of DOP 5400 per pet, per night (maximum DOP 5900 per stay)
Welcoming dogs only
2 total pets
Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Pet fee: DOP 5400 per pet, per night (maximum DOP 5900 per stay)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property uses a grey water recycling system
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Stay Safe with Meliá (Meliá)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for golf tee times, massage services, and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Paradisus Grand Cana Suites
Paradisus Grand Cana - All Suites Hotel
Paradisus Grand Cana - All Suites Punta Cana
Paradisus Grand Cana All Suites All inclusive
Falcon's Resort By Melia All Suites Punta Cana
Paradisus Grand Cana - All Suites Hotel Punta Cana

Frequently asked questions

Does Paradisus Grand Cana - All Suites have a pool?

Yes, this property has 3 outdoor pools and a children's pool.

How much does it cost to stay at Paradisus Grand Cana - All Suites?

As of 24 January 2025, prices found for a 1-night stay for 2 adults at Paradisus Grand Cana - All Suites on 27 January 2025 start from $656.01, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Paradisus Grand Cana - All Suites pet-friendly?

Yes, this property allows dogs (limit 2 total). There's a fee of DOP 5400 per pet, per night.

How much is parking at Paradisus Grand Cana - All Suites?

Self parking is free at this property.

What time is check-in at Paradisus Grand Cana - All Suites?

Check-in start time: 3:00 PM; Check-in end time: anytime.

What time is check-out at Paradisus Grand Cana - All Suites?

Check-out is at noon.

Are there all-inclusive benefits at Paradisus Grand Cana - All Suites?

Some rate plans available at this property are all-inclusive.

Where is Paradisus Grand Cana - All Suites located?

This family-friendly Punta Cana hotel is located in Bávaro, within 3 mi (5 km) of Cocotal Golf and Country Club and Bavaro Beach. Downtown Punta Cana and Arena Gorda Beach are also within 9 mi (15 km).

Paradisus Grand Cana - All Suites Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 483 out of 838 reviews" "
Rating 8 - Good. 147 out of 838 reviews" "
Rating 6 - Okay. 92 out of 838 reviews" "
Rating 4 - Poor. 59 out of 838 reviews" "
Rating 2 - Terrible. 57 out of 838 reviews" "

9.2/10

Cleanliness

8.4/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

2/10 Terrible

Kervin

Traveled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
N/a
Stayed 3 nights in Nov 2024

8/10 Good

ELLEN DEBORAH VAN DER

Traveled with family and small children, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely spot - wonderful facilities and staff. The suites were so nice. But We were very disappointed for the last 4 days when a large group arrived and the rest of the guests were moved out of the buffet into a smaller outdoor eating venue which was open to the weather and had a lot smaller selection of food. Also the cold food was not cold due to being outside with little shade and close to the grills and warming lights. There were sandwiches and sushi at room temperature. There was a group of boys playing football a few feet from the food tables and I had to ask the staff to do something about it. We were not told ahead of time about the changes. One night it was raining heavily and we had to get wet in order to get our food. One day we planned to eat at the beach restaurant and took the shuttle there only to find it was closed for everyone but the private group. There was hardly anyone in there. Some of the guests from the private group were coming into our buffet be we were not allowed into their buffet. The food truck they opened at the beach was serving cold food that was not cold. Even a note under the door would have been helpful. Kids from the private group were allowed to do whatever they wanted- ordering non alcoholic drinks from the bar without adult supervision- as kids do- ordering more than they could consume. We felt like second class citizens. I will not come back unless there is a guarantee that this will not happen again.
Stayed 14 nights in Jan 2025

6/10 Okay

José

Traveled with family
Beach was dirty - Full of Plastic Restaurant Options Regular Food Quality Regular Too much noise in the beach: Sellers, etc. It is difficult to rest
Stayed 5 nights in Jan 2025

8/10 Good

Paula Taylor

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2025

8/10 Good

Robyn

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed our stay at the Paradisus. Hotel was beautiful, we had a swim up master suite (2 adults, 3 kids all comfortably fit). Kids club was amazing. My littlest was the first time separating and went right in. they allowed to stay with older siblings and were all really personable. The only negative was right when we arrived, we were told that there were no reservations (basically unless we did family concierge). I went to guest services and let them know I would not have booked if I knew there’d be no reservations. There was also another guest complaining at the same time (I think this helped). A rep was then assigned to me and within a day I had reservations for 5 out of the 6 nights. She was super helpful and so appreciated.
Stayed 6 nights in Jan 2025

10/10 Excellent

Juan

Traveled with family and small children, Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall the hotel was super clean, food was good, daycare for kids and water park was excellent. I had 2 minor issues on 2 different days within my stay and Julianna from Guest Service handle both issue fast, she was very diligent, knowledgeable, always with a smile on face and solve both issues right away. Highly appreciated her work and effort. She should be at the same level (get a promotion) Of the supervisor Pamela who was also very kind and diligent as well.
Stayed 2 nights in Jan 2025

4/10 Poor

Priscilla Masiel

Traveled with family and small children
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Beware of fake reviews because I didn't. I never write reviews but I can't stay quiet after staying 6 nights here with my husband, mother in law and 2 babies. If you like good food, STAY FAR AWAY. First of all, Check in is at 3pm, which is fine but its too late for you to make a dinner reservation. They tell you to go to their "Tex Mex" sports bar to eat and then the buffet for dinner. The food is horrible. Any chain restaurant in the US is better than what they're serving here which is sad. The next day we went to go make reservations and they told us they had no more availability in any restaurant for the rest of our stay and our only option was to eat at the buffet where options were limited and the same everyday. We went and complained to guest services and they were able to get reservations for 4 nights. One of the nights was Korean BBQ which is just hibachi but on a grill. Our reservation was for 6:30 and we were sat with other guest waiting for the chef to come and start. We didn't get appetizers until 40 mins in, didn't get drinks until 50 mins and they didn't start cooking until 8pm. The restaurants food is just not 5 star quality like they're claiming to be. The food lacks flavor and creativity. Our hotel room lost power around 4 times and had to get maintenance to come and fix it. Our Ac all of sudden was stuck at 69 and couldn't be brought down any lower. A lot of the staff was rude and didn't seem happy to be there even with us tipping.

8/10 Good

Xuemei

Liked: Cleanliness, staff & service, property conditions & facilities

6/10 Okay

Ambar Altagracia

Traveled with partner
Liked: Cleanliness
This resort is very elegant, clean and large with many pools. If you're a drinker, there was plenty of alcoholic beverages everywhere. Sadly, the snack bar is closed after midnight for the munchies after coming out of their sport bar; there's no disco. Unfortunately, I'm in a wheelchair and there were NO wheelchair accessible bathrooms on the lobby and no grab bars in my assined bathroom room. The beach's boardwalk was too short; therefore unable to get to the water. The staff was faily pleasant, with the exception from a male waitress at the Mangu Restaurant; then again, I would not recommend the restaurant in is entirely because the menu is limited and food is reheated; my husband is a Chef. There's no night life or activities within the hotel after 11pm, if you come to party, you might have to go out to Coco Bongo, the nearest disco. The hotel should have a bit more activities for ALL ages.
Stayed 3 nights in Jan 2025

8/10 Good

Marisa

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The resort is beautiful and the rooms are lovely. The pool area and the kids' club are awesome! We had issues with some of the staff at check-in, but Oscar saved the day, so shout out to him! There were some outstanding and generous waiters in the buffet and by the pool! The biggest problem with this resort was the food and some of the service at the a la carte restaurants. The food was generally quite bad (and I'm really not picky at all-inclusive resorts) and many members of the waitstaff struggled with with English and would bring something different than what we asked for or not bring a meal that was ordered. I don't expect every member of the staff to have a great grasp of English, but if you are working with primarily American and Canadian clientele and are expected to converse with the visitors, a solid grasp should be expected.
Stayed 6 nights in Dec 2024

4/10 Poor

Babak, Albertson

Traveled with family
Disliked: Staff & service, amenities
Overall the staff were not friendly and accommodations were not as expected. Not only did we not get our upgrade, but they tried to downgrade our room! And on the last day they locked us out of our room. Terrible way to end the stay.
Stayed 4 nights in Jan 2025

10/10 Excellent

Jordan

Stayed 7 nights in Dec 2024

6/10 Okay

Xuemei

Traveled with family
The check in service is really slow. The restaurant reservation is not only slow but also with limited choices. Timing slots for dinner reservations are very limited as well.
Stayed 4 nights in Jan 2025

6/10 Okay

james

Stayed 5 nights in Dec 2024

10/10 Excellent

Rose Marie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property and the staff was amazing! I would definitely plan to visit this property again.
Stayed 4 nights in Dec 2024

6/10 Okay

Garth

Traveled with family
Liked: Cleanliness, staff & service, amenities
Food was decent but I was impressed with the cocktail program. I do wish though that they had different themes for cocktails at each bar but they were all the same. Overall the staff was solid but a few members were exceptional. The rooms were top notch. The only negative was the concierge which it seems you pay a premium for. The first day our concierge seemed very attentive taking notes and the second day she sent us the itinerary in the morning. After that she was MIA, unable to answer simple request, her “phone died” and when we asked in the morning to know our dinner reservation times we weren’t notified of them 5 minutes prior to the actual reservation while we were still in bathing suits. The remainder of our trip we just asked the front desk if we needed anything and set up our own dinners, transfers ect. They be better off not offering “concierge”. Overall I would definitely consider going back.
Stayed 4 nights in Dec 2024

2/10 Terrible

Asif

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed here as a family of 6 with two rooms booked, and I would not recommend the resort to anyone. There are better “5-star” resorts. Pros: -Master suite rooms are spacious with good views. -Lobby, buffet and overall aesthetics of the resort are beautiful. Cons: -Resort did not accommodate our request for our room to be next to each other, despite communication they would. -Service is hit or miss. No towels left after supposedly the room was cleaned, I mean seriously not a single towel for us to use. Despite tipping. Had to constantly call down to guest services. -Most staff is miserable to be working there, except a few working in the buffet area. If you ask for help they look annoyed and at times rude. -The seating around the resort is filthy. -Not a beach front property, which is fine, there is a shuttle but you’ll have to wait. At times staff is standing around and there’s a buggy to take you but they ignore you. -Vendors are roaming the beach, but they also walk right upto your lounge chairs, even when resting. Hotel staff does nothing, vendors are relentless. -Beach chairs are awful, broken and the area is dirty, no way it’s a 5 star experience. Also staff at the beach is sparse, so don’t expect help. The views are also obstructed with the lifeguard and cabanas. -Worst service at the water park restaurant. Def people working there hate their jobs. -Food mediocre overall, and hard to find food when the buffet is closed. Overall the resort looks like a 5-star but beha
Stayed 5 nights in Dec 2024

10/10 Excellent

Trong, Mitchellville

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The suite and resort decor was second to none. Very top shelf for a family type resort. The buffet assortment and layout was even top shelf (and 7 restaurants). Lastly, the staff was very friendly and resourceful. Appreciated the accommodations they provide (a room for showering and changing) for travelers with later flights. Will definitely recommend and return here.
Stayed 5 nights in Dec 2024

8/10 Good

Ramesh

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Food
Stayed 6 nights in Dec 2024

6/10 Okay

Norma

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Nov 2024

6/10 Okay

LUIS

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
-spent Christmas with kids lots of activities for them in this aspect probably one of the best resorts in punta cana and I have been coming since 2002 -nothing special about restaurants pretty much buffet food in different setting maybe one or two different things in menu -buffet was good with lots of variety -all menus are with QR and the internet is terrible and getting a menu is hit or miss no paper menus -service from staff was good and they really tried to help however they are limited by things out of there control im fluent in Spanish so I would hear there frustration with upper management. - place is clean and beds are good - not that it matters much I thought it’s was pretty funny but the crew painting the facility is terrible paint drops everywhere I mean everything from landscape to floor full of drops 😂 -not my first all inclusive so I understand how the tipping game works and I tipped every meal a five goes a long way other families we met where new to this complain about service but once I told them they saw the difference so for those going not expecting to give something every meal don’t expect anything amazing accept this reality AT ALL RESORTS PRETTY MUCH staff makes less than $200 a month put that into perspective -kids water park is really nice the only downside is you can’t get near any cabana or a hedge the mosquitoes will eat you up and this was in December I can’t imagine in the summer I mean bad I’m sure some bug spray will work.
Stayed 5 nights in Dec 2024

8/10 Good

Arun

Traveled with family and small children
Liked: Cleanliness, amenities
Staff would never respond. Many things didn’t work in our room when we checked in that we had to fix: phone, TV, hot tub, leaking toilet roof, and insufficient sofa bed. Dinner reservations are hard to get. Once we got everything fixed, the salary was comfortable. We just felt like general contractors getting things fixed.
Stayed 5 nights in Dec 2024

10/10 Excellent

Candida Rivera

Liked: Cleanliness, staff & service
Stayed 5 nights in Nov 2024

10/10 Excellent

Giovanna

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful
Stayed 5 nights in Nov 2024

10/10 Excellent

Leonid

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great stay at Paradisus Grand Cana! Everything was perfect—from the beautifully maintained facilities to the excellent service provided by the staff. A special thank you to Francelis and Julianna for their outstanding support; they truly made our experience memorable. The only issue we encountered was the presence of mosquitoes, which were a bit of a nuisance. It would be great if stronger measures were taken to address this. Overall, it was an amazing experience, and we look forward to returning!
Stayed 8 nights in Dec 2024