2/10 Terrible
Rosa Ibelia
Traveled with family
18 January 2025
Disliked: Cleanliness, staff & service, property conditions & facilities
Not every worker there gives you nice service i was in DR for the first time i was clueless regarding how everything works and i have two girls following me around i thought they were the ones taking care of me… i had issues with my room being dirty (pillows robes ) i found “insects” and i was never offered a new room i didnt know i have to let the butler know because this whole time i thought the girls that followed me around were the ones taking care of everything and i told them the issues (in the morning) about my room and they never fix it… because i got back to the hotel like around 11 and went to the front desk and asked for new pillows because the left the dirty ones at that time jose garcia was the one that i let him know and my pillows and new blanket never came no one help the next morning came down furious at told the concierge and i found out he was the one that was in charge of my bld i didnt know that since the girls told they were there for me… he did send room service immediately and they cleaned it but i was still not a full satisfied with the service that i was provided and promised (before i spoke to my concierge )
Rosa Ibelia
Stayed 3 nights in Jan 2025