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Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma

5.0 star property
Luxury property on the beach, with 9 outdoor pools

Choose dates to view prices

your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma

Aerial view
On the beach, white sand, beach cabanas, sun loungers
9 restaurants, breakfast, lunch, dinner served; Mediterranean cuisine
Sauna, spa tub, steam room, body treatments, aromatherapy
Room (THE PINEAPPLE) | Living room | 42-inch flat-screen TV with digital channels, TV, MP3 dock

Reviews

7.4 out of 10

Good

Popular amenities

  • Hot Tub
  • Bar
  • All inclusive
  • Laundry

Room options

Available filters for rooms
Showing 23 of 23 rooms

View all photos for Suite (NEST SUITE)

Premium bedding, free minibar, in-room safe, individually decorated

Suite (NEST SUITE)

Highlights

Balcony or patio
Individually furnished
Individually decorated
Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Free minibar items
Flat-screen TV
  • Sleeps 4
  • 1 King Bed

View all photos for Suite (NEST SWIM UP SUITE)

Suite (NEST SWIM UP SUITE) | Premium bedding, free minibar, in-room safe, individually decorated

Suite (NEST SWIM UP SUITE)

Highlights

Balcony or patio
Individually furnished
Individually decorated
Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Free minibar items
Flat-screen TV
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, Ocean View (SWANK)

Premium bedding, free minibar, in-room safe, individually decorated

Suite, Ocean View (SWANK)

Highlights

Balcony or patio
Individually furnished
Individually decorated
Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Free minibar items
Flat-screen TV
  • Ocean view
  • Sleeps 4
  • 1 Double Sofa Bed and 1 King Bed

View all photos for Suite (SWANK SUITE)

Premium bedding, free minibar, in-room safe, individually decorated

Suite (SWANK SUITE)

Highlights

Balcony or patio
Individually furnished
Individually decorated
Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Free minibar items
Flat-screen TV
  • Sleeps 4
  • 1 Double Sofa Bed and 1 King Bed

View all photos for Pool Super Villa

Pool Super Villa | View from room

Pool Super Villa

Highlights

Balcony or patio
Individually furnished
Individually decorated
Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Free minibar items
Flat-screen TV
  • Sleeps 6
  • 1 Double Sofa Bed, 1 King Bed and 2 Twin Beds

View all photos for Suite (SWANK WRAPAROUND SWIM UP SUITE)

Premium bedding, free minibar, in-room safe, individually decorated

Suite (SWANK WRAPAROUND SWIM UP SUITE)

Highlights

Balcony or patio
Individually furnished
Individually decorated
Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Free minibar items
Flat-screen TV
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room (THE PINEAPPLE)

Room (THE PINEAPPLE) | View from room

Room (THE PINEAPPLE)

Highlights

Balcony or patio
Individually furnished
Individually decorated
Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Free minibar items
Flat-screen TV
  • Sleeps 6
  • 1 King Bed, 1 Double Sofa Bed and 2 Twin Beds

View all photos for Suite (PAD SWIM UP SUITE)

Premium bedding, free minibar, in-room safe, individually decorated

Suite (PAD SWIM UP SUITE)

Highlights

Balcony or patio
Individually furnished
Individually decorated
Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Free minibar items
Flat-screen TV
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite (FLAT SWIM UP SUITE)

Premium bedding, free minibar, in-room safe, individually decorated

Suite (FLAT SWIM UP SUITE)

Highlights

Balcony or patio
Individually furnished
Individually decorated
Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Free minibar items
Flat-screen TV
  • Sleeps 5
  • 1 Double Sofa Bed and 1 King Bed

View all photos for Suite (SWANK PLUNGE POOL SUITE)

Exterior

Suite (SWANK PLUNGE POOL SUITE)

Highlights

Balcony or patio
Individually furnished
Individually decorated
Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Free minibar items
Flat-screen TV
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite (PAD SUITE)

Premium bedding, free minibar, in-room safe, individually decorated

Suite (PAD SUITE)

Highlights

Balcony or patio
Individually furnished
Individually decorated
Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Free minibar items
Flat-screen TV
  • Sleeps 5
  • 1 Double Sofa Bed and 1 King Bed

View all photos for Suite (FLAT SUITE)

Premium bedding, free minibar, in-room safe, individually decorated

Suite (FLAT SUITE)

Highlights

Balcony or patio
Individually furnished
Individually decorated
Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Free minibar items
Flat-screen TV
  • Sleeps 5
  • 1 Double Sofa Bed and 1 King Bed

View all photos for Suite Standard With Garden View

Premium bedding, free minibar, in-room safe, individually decorated

Suite Standard With Garden View

  • Sleeps 4
  • 1 Full Sofa Bed(s) and 1 King Bed(s)

View all photos for Room Superior With Pool View

Premium bedding, free minibar, in-room safe, individually decorated

Room Superior With Pool View

  • Sleeps 4
  • 1 Full Sofa Bed(s) and 1 King Bed(s)

View all photos for Suite Premium With Pool View

Premium bedding, free minibar, in-room safe, individually decorated

Suite Premium With Pool View

  • Sleeps 4

View all photos for Family Suite -6 Guests- With Sea View

Premium bedding, free minibar, in-room safe, individually decorated

Family Suite -6 Guests- With Sea View

  • Sea view
  • Sleeps 6
  • 1 Full Sofa Bed(s) and 1 Queen Bed(s) and 2 Twin Bed(s)

View all photos for Family Suite -5 Guests- Superior With Pool View

Premium bedding, free minibar, in-room safe, individually decorated

Family Suite -5 Guests- Superior With Pool View

  • Sleeps 5

View all photos for Suite Junior

Premium bedding, free minibar, in-room safe, individually decorated

Suite Junior

  • Sleeps 5

View all photos for Suite Super With Pool View

Premium bedding, free minibar, in-room safe, individually decorated

Suite Super With Pool View

  • Sleeps 5

View all photos for Suite Superior With Garden View

Premium bedding, free minibar, in-room safe, individually decorated

Suite Superior With Garden View

  • Sleeps 5

View all photos for Quadruple Suite Deluxe With Sea View

Premium bedding, free minibar, in-room safe, individually decorated

Quadruple Suite Deluxe With Sea View

  • Sea view
  • Sleeps 4
  • 1 Full Sofa Bed(s) and 1 Queen Bed(s)

Suite With Garden View

  • Sleeps 4
  • 1 Full Sofa Bed(s) and 1 King Bed(s)

Suite With Ocean View

  • Ocean view
  • Sleeps 4
  • 1 Full Sofa Bed(s) and 1 King Bed(s)

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About the neighborhood

Map
Uvero Alto, Punta Cana, 23000

What's nearby

  • Sirenis Aquagames Water Park - 6 min drive
  • Macao Beach - 13 min drive
  • Cana Bay Golf Club - 17 min drive
  • Iberostar Golf Course - 22 min drive
  • Arena Gorda Beach - 22 min drive

Getting around

  • Punta Cana Intl. Airport (PUJ) - 34 min drive

Restaurants

  • ‪Lobby Bar - ‬5 min drive
  • ‪Carnival - ‬11 min walk
  • ‪Spoon - ‬17 min walk
  • ‪Wink - ‬17 min walk
  • ‪Mike's Coffee & Tea By Ocean Hotels - ‬6 min drive

About this property

Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma

Luxury all-inclusive property located in Uvero Alto
Consider a stay at Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma and take advantage of free water park access, a swim-up bar, and a poolside bar. With a white sand beach, beach cabanas, and sun loungers, this property is the perfect place to soak up some sun. Treat yourself to a body treatment, aromatherapy, or a massage at the onsite spa. At the 9 on-site restaurants, enjoy breakfast, lunch, dinner, kids' meals, and Mediterranean cuisine. Fitness classes are offered at the gym; other things to do include archery and snorkeling. Stay connected with free in-room WiFi, and guests can find other amenities such as a terrace and shopping on site.
You'll also enjoy perks such as:
  • 9 outdoor pools and a children's pool, with a lazy river, a waterslide, and sun loungers
  • Free self parking and valet parking
  • A roundtrip airport shuttle (surcharge), babysitting (surcharge), and a 24-hour front desk
  • A front-desk safe, a porter/bellhop, and an elevator
  • Guest reviews say great things about the pool and helpful staff
Room features
All 460 individually furnished rooms boast comforts such as 24-hour room service and premium bedding, as well as thoughtful touches like laptop-friendly workspaces and air conditioning. Guest reviews speak positively of the clean rooms at the property.
Other amenities include:
  • Changing tables, highchairs, and children's dinnerware
  • Free cribs/infant beds and free rollaway/extra beds
  • Bathrooms with showers and free toiletries
  • 42-inch flat-screen TVs with digital channels
  • Balconies or patios, wardrobes/closets, and childcare services

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Land activities

Fitness facilities
Soccer
Tennis
Volleyball
Tennis rackets
Kids club

Lessons/classes/games

Language

Entertainment

Onsite entertainment and activities
Onsite live performances

Awards and affiliations

Eco-Certified Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free valet parking on site
  • 24-hour roundtrip airport shuttle (surcharge)
  • Airport shuttle on request

Food and drink

  • 9 restaurants and 1 coffee shop/cafe
  • 1 swim-up bar, 1 poolside bar and 1 bar
  • 24-hour room service
  • Coffee/tea in common area(s)

Restaurants on site

  • Zest
  • Zest Character Breakfast
  • Fresco Bar & Grill
  • Kitchen 23 by Le Chic
  • BRGRS.PH

Things to do

  • 9 outdoor pools
  • Fitness classes
  • Archery
  • Billiards/pool table
  • Children's pool
  • Fitness center
  • Free water park access
  • Full-service spa
  • Playground
  • Sauna
  • Shopping
  • Snorkeling
  • Spa tub
  • Steam room

Family friendly

  • 9 outdoor pools
  • Babysitting (surcharge)
  • Changing table
  • Children's dinnerware
  • Children's pool
  • Free children's club
  • Free cribs/infant beds
  • Free rollaway/extra beds
  • Free supervised childcare
  • Free water park access
  • Highchair
  • In-room child care (surcharge)
  • Laundry facilities
  • Lazy river
  • Playground
  • Snack bar/deli
  • Waterslide

Conveniences

  • ATM/banking services
  • Banquet hall
  • Elevator
  • Front-desk safe
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Outdoors

  • Beach cabanas (surcharge)
  • Beach loungers
  • Beach umbrellas
  • Beachfront location
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool sun loungers
  • Pool umbrellas
  • Terrace

Spa

  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Body wraps
  • Facials
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - prenatal
  • Massage - sports
  • Massage - Swedish
  • Reflexology
  • Sauna
  • Spa open daily
  • Spa tub
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair-accessible path of travel

More

  • Beach towels
  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Free cribs/infant beds
  • Free rollaway beds
  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels

Entertainment

  • 42-inch flat-screen TV
  • Digital channels
  • MP3 dock

Food and drink

  • Coffee/tea maker
  • Free minibar

Outdoor space

  • Balcony or patio

More

  • Individually decorated
  • Individually furnished
  • Iron/ironing board
  • Laptop-friendly workspace
  • Phone
  • Safe
  • Slippers
  • Turndown service

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:00 PM
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Free rollaway/extra beds
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Airport shuttle fee: USD 80 per person (one way)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher

Property is also known as

Nickelodeon Hotels Resorts Punta Cana Hotel
Nickelodeon Hotels Resorts Hotel
Nickelodeon Hotels Resorts Punta Cana
Nickelodeon Hotels Resorts Gourmet All Inclusive Karisma Hotel
Nickelodeon Hotels Resorts Gourmet Inclusive Karisma Hotel
Nickelodeon Hotels Resorts Punta Cana Gourmet Inclusive Karisma
Nickelodeon Hotels Resorts Punta Cana All Inclusive
Nickelodeon Hotels Resorts Punta Cana Gourmet Inclusive
Nickelodeon Hotels Resorts Punta Cana Gourmet All Inclusive
Nickelodeon Hotels Resorts Punta Cana Gourmet Inclusive
Nickelodeon Hotels Resorts Punta Cana
Nickelodeon Hotels Resorts Punta Cana All Inclusive
Nickelodeon Hotels Resorts Punta Cana Gourmet All Inclusive
Nickelodeon Hotels Resorts Punta Cana Gourmet All Inclusive
Nickelodeon Hotels Resorts Punta Cana Gourmet Inclusive
Nickelodeon Hotels Resorts Punta Cana
Nickelodeon Hotels Resorts Punta Cana All Inclusive

Frequently asked questions

Does Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma have a pool?

Yes, this property has 9 outdoor pools and a children's pool.

How much does it cost to stay at Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma?

As of 22 December 2024, prices found for a 1-night stay for 2 adults at Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma on 1 January 2025 start from $941.06, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma?

Self parking and valet parking are free at this property.

What time is check-in at Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma?

Check-in start time: 3:00 PM; Check-in end time: 11:00 PM.

What time is check-out at Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma?

Check-out is at noon.

Does Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of USD 80 per person applies.

Are there all-inclusive benefits at Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma?

Yes, the property is all-inclusive. All food and beverages are included, and activities include soccer, tennis, volleyball, and more.

Where is Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma located?

This Uvero Alto property is on the beach, 1.7 mi (2.8 km) from Sirenis Aquagames Water Park, and within 9 mi (15 km) of Macao Beach and Cana Bay Golf Club. Arena Gorda Beach and Punta Blanca Golf Course are also within 12 mi (20 km).

Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 822 out of 2094 reviews" "
Rating 8 - Good. 413 out of 2094 reviews" "
Rating 6 - Okay. 355 out of 2094 reviews" "
Rating 4 - Poor. 240 out of 2094 reviews" "
Rating 2 - Terrible. 264 out of 2094 reviews" "

8.4/10

Cleanliness

7.8/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

6/10 Okay

ANA SOFIA

Traveled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
El hotel está bien, pero le hace falta mucho mantenimiento. Pedí un pastel para el cumpleaños de mi hija, que cumplía seis, llegó con un número 4 y otro nombre. En Aquanick en el río lento solo había 3 flotadores para todos los usuarios. Los aspersores, prendidos desde las 8 pm, te mojan al intentar pasar por los pasillos peatonales. La comida es lo PEOR, imposible comer saludable, hasta las verduras tienen mantequilla. Aunque sé que no pague por un servicio como el de Disney, hubiera preferido no gastar en este y mejor usar mi dinero en una experiencia de mejor calidad. Yo no vuelvo a esta propiedad, ni a ninguna del grupo.
Stayed 7 nights in Dec 2024

10/10 Excellent

Yeiron

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My nice have fun in her birthday party. Was the best birthday.
Stayed 2 nights in Nov 2024

2/10 Terrible

Anna

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
First, there were significant sanitation issues at this hotel. Several guests, including myself, experienced symptoms consistent with possible E. coli contamination, which I suspect came from poor hygiene practices at the hotel's food facilities and water sources. This not only caused discomfort, but also resulted in serious health concerns. It is unacceptable that such conditions continue to exist, especially at an all-inclusive resort where hygiene and safety should be the top priority. Furthermore, the management team demonstrated an alarming lack of customer service skills. Despite several attempts by guests to raise concerns about health issues and unsatisfactory service, I was met with indifference and a lack of professionalism. It is clear that management does not prioritize guest concerns or provide adequate support when issues arise. This complete disregard for customer satisfaction only added more frustration and disappointment to my stay. As a result of the unsanitary conditions and poor service, I was forced to spend additional money to change hotels. We moved to the Bahia Principe Fantasia, which turned out to be a far superior hotel in every respect. The difference between the two hotels could not have been more apparent. Bahia Principe Fantasia offered excellent service, clean and safe facilities, and a level of professionalism that Nickelodeon Punta Cana completely lacked. I must emphasize that, based on my experience, this is one of the worst hotels I have
Stayed 9 nights in Dec 2024

10/10 Excellent

Jan

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, we had an amazing time staying here. It’s not easy maintaining a resort this size and the people at Nickelodeon do a great job in catering to their visitors.
Stayed 5 nights in Dec 2024

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Nov 2024

10/10 Excellent

Ibrahim

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff and service! Property was well maintained. Delicious food, great drinks, nice pools nice beach!
Stayed 7 nights in Nov 2024

8/10 Good

Muttee

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A Great Family-Friendly Resort with Room for Improvement We had a wonderful 10-day stay at the Nickelodeon Resort, which is overall a fantastic option for families. The resort offers plenty of activities to keep kids entertained, and the property itself is relatively new, with luxurious and comfortable suite options that make for a relaxing stay. There are numerous food options, and most of the meals were delicious. The staff deserves a special mention for being exceptionally helpful and friendly throughout our visit. However, there are a few areas that could use improvement. The check-in process was slow and inefficient, which was a bit of a rough start. Additionally, the room toiletries were not refreshed regularly; we had to call multiple times just to get basics like soap refilled. Dining at the fine-dining restaurants can be a challenge, as it sometimes takes a long time to get a table, and food can take 30-40 minutes to arrive, which can be frustrating. Food hygiene is another concern. Unfortunately, some members of our group caught a stomach bug, which we suspect was from the food or drinks. This is something the resort should address to ensure the safety and well-being of guests. Despite these issues, the overall experience was very positive, and the kids had a blast. With a bit more attention to detail, this resort could be exceptional.
Stayed 10 nights in Dec 2024

8/10 Good

Nilvek

Liked: Cleanliness, property conditions & facilities
Stayed 5 nights in Dec 2024

4/10 Poor

Lisa

Traveled with family and small children, Traveled with family
Disliked: Property conditions & facilities
The resort was half empty, yet the pool bar ran out of tequila and there were no pool towels available after 3 pm. The only option for breakfast was the buffet. Each restaurant closed for one day yet it was not indicated which closed on what day. Restaurants opened at 5:30 pm but it was first come first eat. So if we arrived at 6 pm, we were told to come back at 8 pm. The spacewalker restaurant was the only one that took reservations. The room was cleaned daily and most of the resort was clean. However it was clearly showing signs of neglect (loose pool tiles), loose handles on patio doors that didn’t lock, general wear and tear. Most bothersome was the noise in the hallways… people talking (not overly loud) could easily be heard, meaning the doors/walls had little sound barrier. Too many little things not up to par for a 5 star resort.
Stayed 7 nights in Dec 2024

8/10 Good

Samantha Rita

Traveled with family
Liked: Cleanliness, amenities
There is a lot of things not included example family slime time, ninja turtle dinner. Not all items on restaurant menus available, did not have much signage related to food allergies (family member has nut allergy and no signage), 50/50 if staff understand English. Bar tender at the show lounge was excellent, kids water park was good, rooms very spacious and clean.
Stayed 7 nights in Dec 2024

4/10 Poor

Ognjen

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, staff & service
Definitely not a five-star hotel. They kept running out of all kinds of things. One day the resort didn't have ketchup. The next day they didn't have Dominican rum. Getting a glass of water was was a challenge almost every day. Service was generally poor and if you didn't speak Spanish you were very obviously a second class or third class visitor. Our two families couldn't get water and juice for the kids for almost any meal while most of them ask for it in English. The waiters even took the glasses of water off of our table, right in front of the kids stealing the kids cups, and gave it to another table of Spanish speaking tourists. This sort of thing happened almost every day until I spoke up in Spanish and all of a sudden we got service. One of our family members went to speak to management, but her response was no espanol and she literally walked away. Every room is supposed to have a concierge, which is a neat thing, except our concierge couldn't even book a dinner. We couldn't book the dinner at the restaurant either. We have to go back to the concierge. A different one said it couldn't be done?! After getting upset about the incompetence of not being able to book a dinner sometime during the week. We weren't picky. Just anytime any day and they still couldn't do it and we got upset and they made it happen but they couldn't get the tomahawk steaks they were advertising. Those were somehow not available. If it wasn't for the beach and the water, I'd give1 star.
Stayed 7 nights in Dec 2024

10/10 Excellent

isabel cristina

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Un lugar muy variado y conveniente para la familia
Stayed 3 nights in Dec 2024

2/10 Terrible

Christian

Disliked: Staff & service
Stayed 9 nights in Dec 2024

2/10 Terrible

Mohak

Traveled with family
Disliked: Staff & service, amenities
Stayed 7 nights in Dec 2024

6/10 Okay

Jasmin

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
It’s boring for kids over 7. No entertainment, food isn’t good. Better to go to a family resort with adult entertainment and kids combined
Stayed 3 nights in Dec 2024

10/10 Excellent

SALEEM

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent time with my family
Stayed 5 nights in Dec 2024

10/10 Excellent

Jacques Michel

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a really nice time with our young children at this resort! The staff are very friendly and genuinely show that they care! The grounds are clean and well cared for. The water park is great attraction! Our rooms were good size and well cleaned daily! We enjoyed the kid focused evening entertainment and really appreciated the level of engagement the kids had every night. However, we found that the resort lacks dining options and could use a revamp in the food department and was our only issue during our stay. This is not to say that we didn't eat well, their were several fun and flavorful meals but we would have appreciated more variety in restaurant options as well as healthier choices! The beach could have been cleaner - we founds cups, straws, and other sorts of small pieces of garbage in and on the sand everyday during our 7 day trip/ this bothered us because we spent our days at the beach! Also, the non affiliated vendors are obnoxious and honestly we felt constantly disturb by someone every 10 minutes to buy something. Overall, we had a great time and we're glad we went!!
Stayed 7 nights in Dec 2024

2/10 Terrible

Jonathan saldivar

Traveled with family and small children, Traveled with family
Liked: Cleanliness
Disliked: Staff & service, amenities
It was the worst place i have ever stay the food was low quality all the staff was rude in all of the restaurants they where always missing dishes i try ordering a cheese cake and they where out i show up the next day and they told me the same thing i would never go back to this place or recommend it to anybody you get bad service and low quality food for the amount of money that i paid for
Stayed 5 nights in Dec 2024

8/10 Good

Luis

Liked: Cleanliness, staff & service, property conditions & facilities
Good all around, need to improve in food and beverage services.
Stayed 3 nights in Nov 2024

8/10 Good

Jeneson Jon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Nov 2024

8/10 Good

Samira

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall very nice hotel, the cleaning staffs assigned to our building were nice and professional but unfortunately most staff including waiters didn't speak or understand English. The doors of the rooms in our building needed force to be closed therefore there were constantly loud banging noise. Sometimes we couldn't find bed in the water park and not enough hotel big floaties for the lazy river but there was always lots of beds at the main pool by the beach. The food was either over cooked or under and under seasoned but at least in the buffet we could find one or two things we liked. The buffet breakfast was excellent. Everything was in close distance and the entertainment was exceptional. Very kind & family friendly.
Stayed 7 nights in Nov 2024

10/10 Excellent

Lauryn

Liked: Cleanliness, staff & service, property conditions & facilities
Great service
Stayed 3 nights in Dec 2024

2/10 Terrible

Ben

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our worst experience in the Dominican Republic and we have traveled annually for 20 years. Stay away from this resort. They ran out of liquor for several days. We experienced flooding in our room. Restaurant options were limited and many items on the menu weren't available. Waits for towels went from 40 minutes to just never getting towels. Many workers didn't really want to work and seem to be frustrated with management. We are still fighting with the resort to try and make things right. Special note, if you decide not to listen to the review and book the resort anyway. At least book directly with the resort. Expedia is completely useless is trying to assist in any resolution. They just keep telling you they need time, but it's a delay tactic until you just give up and accept defeat. I will not use Expedia going forward because they don't look out for their members.
Stayed 8 nights in Nov 2024

8/10 Good

SINUHE, Bergenfield

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The combination of the location and the weather created an ideal setting for our stay. The staff were wonderful, demonstrating a caring attitude and working diligently to accommodate all our requests. However, it seemed that they could benefit from additional support. Regarding the dining options, we found that the buffet was the best choice overall. Not all of the restaurants met our expectations and some could use a bit more attention and care. Overall, if you can find a good deal, this place is worth visiting, especially for families with children, as they are likely to have a great time. Jery was particularly helpful in ensuring we had the best experience possible during our stay. He went above and beyond by providing exemplary service, assisting us with our room setup, and making reservations at the restaurants. While there were a few aspects of the room that required better maintenance, the hospitality we received more than made up for these issues. We were also very appreciative of Ms. Ana P. she and the rest of the staff work hard and serve us with care. Our daughter had a wonderful time, and we plan to return in the future.
Stayed 5 nights in Nov 2024

6/10 Okay

priscila

Traveled with family and small children
Disliked: Staff & service
Stayed 5 nights in Nov 2024