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Live Aqua Punta Cana - All Inclusive - Adults Only

5.0 star property
Adults-only beachfront property with 5 outdoor pools

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Live Aqua Punta Cana - All Inclusive - Adults Only

Building design
Private beach, beach cabanas, sun loungers, beach umbrellas
Lobby
Aqua Junior Suite Swim-up Garden View | View from room
Private beach, beach cabanas, sun loungers, beach umbrellas

Reviews

9.0 out of 10

Wonderful

Popular amenities

The price is AED 1,401
AED 1,653 total
includes taxes & fees
23 Dec - 24 Dec

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Room options

Available filters for rooms
Showing 15 of 15 rooms

View all photos for Junior Suite Deluxe Garden View, 1 King

55-inch flat-screen TV with cable channels, table tennis

Junior Suite Deluxe Garden View, 1 King

Highlights

Furnished balcony or patio
Air conditioning
Flat-screen TV
Pillow menu
Down duvet
Blackout drapes/curtains
Pillowtop bed
Ceiling fan
  • 54 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite Deluxe Pool View, 1 king

Down comforters, pillowtop beds, minibar, in-room safe

Junior Suite Deluxe Pool View, 1 king

Highlights

Furnished balcony or patio
Air conditioning
Flat-screen TV
Pillow menu
Down duvet
Blackout drapes/curtains
Pillowtop bed
Ceiling fan
  • 55 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite Deluxe Garden View, 2 double

Down comforters, pillowtop beds, minibar, in-room safe

Junior Suite Deluxe Garden View, 2 double

Highlights

Furnished balcony or patio
Air conditioning
Flat-screen TV
Pillow menu
Down duvet
Blackout drapes/curtains
Pillowtop bed
Ceiling fan
  • 55 sq m
  • Sleeps 3
  • 2 Double Beds

View all photos for Junior Suite Deluxe Pool View, 2 double

Down comforters, pillowtop beds, minibar, in-room safe

Junior Suite Deluxe Pool View, 2 double

Highlights

Furnished balcony or patio
Air conditioning
Flat-screen TV
Pillow menu
Down duvet
Blackout drapes/curtains
Pillowtop bed
Ceiling fan
  • 54 sq m
  • Sleeps 3
  • 2 Double Beds

View all photos for Junior Suite Pool View, 2 Double

Terrace/patio

Junior Suite Pool View, 2 Double

Highlights

Furnished balcony or patio
Air conditioning
Flat-screen TV
Pillow menu
Down duvet
Blackout drapes/curtains
Pillowtop bed
Ceiling fan
  • 55 sq m
  • Sleeps 3
  • 2 Double Beds

View all photos for Junior Suite Pool View 1 King

Down comforters, pillowtop beds, minibar, in-room safe

Junior Suite Pool View 1 King

Highlights

Furnished balcony or patio
Air conditioning
Flat-screen TV
Pillow menu
Down duvet
Blackout drapes/curtains
Pillowtop bed
Ceiling fan
  • 55 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite Garden View, 2 Double

55-inch flat-screen TV with cable channels, table tennis

Junior Suite Garden View, 2 Double

Highlights

Furnished balcony or patio
Air conditioning
Flat-screen TV
Pillow menu
Down duvet
Blackout drapes/curtains
Pillowtop bed
Ceiling fan
  • 55 sq m
  • Sleeps 3
  • 2 Double Beds

View all photos for Junior Suite Garden View, 1 King

55-inch flat-screen TV with cable channels, table tennis

Junior Suite Garden View, 1 King

Highlights

Furnished balcony or patio
Air conditioning
Flat-screen TV
Pillow menu
Down duvet
Blackout drapes/curtains
Pillowtop bed
Ceiling fan
  • 55 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Tierra Suite Ocean Front

Tierra Suite Ocean Front | Beach/ocean view

Tierra Suite Ocean Front

Highlights

Furnished balcony or patio
Separate dining area
Separate sitting area
Private plunge pool
Air conditioning
Club Lounge
Dining table
Flat-screen TV
  • 80 sq m
  • Beach view
  • Sleeps 2
  • 1 King Bed

View all photos for Fuego Suite Partial Ocean View

Down comforters, pillowtop beds, minibar, in-room safe

Fuego Suite Partial Ocean View

Highlights

Furnished balcony or patio
Separate sitting area
Private plunge pool
Air conditioning
Club Lounge
Flat-screen TV
Pillow menu
Down duvet
  • 62 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Aqua Junior Suite Swim-up Pool View

Down comforters, pillowtop beds, minibar, in-room safe

Aqua Junior Suite Swim-up Pool View

Highlights

Furnished balcony or patio
Air conditioning
Club Lounge
Flat-screen TV
Pillow menu
Down duvet
Blackout drapes/curtains
Pillowtop bed
  • 58 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Aqua Junior Suite Swim-up Garden View

Down comforters, pillowtop beds, minibar, in-room safe

Aqua Junior Suite Swim-up Garden View

Highlights

Furnished balcony or patio
Air conditioning
Club Lounge
Flat-screen TV
Pillow menu
Down duvet
Blackout drapes/curtains
Pillowtop bed
  • 58 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Viento Suite Ocean Front

Viento Suite Ocean Front | Down comforters, pillowtop beds, minibar, in-room safe

Viento Suite Ocean Front

Highlights

Furnished balcony or patio
Separate sitting area
Air conditioning
Club Lounge
Flat-screen TV
Pillow menu
Down duvet
Blackout drapes/curtains
  • 67 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Fuego Suite Ocean View

Terrace/patio

Fuego Suite Ocean View

Highlights

Furnished balcony or patio
Separate sitting area
Private plunge pool
Air conditioning
Club Lounge
Flat-screen TV
Pillow menu
Down duvet
  • 62 sq m
  • Partial sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Honeymoon Junior Suite Swim Up

Down comforters, pillowtop beds, minibar, in-room safe

Honeymoon Junior Suite Swim Up

Highlights

Furnished balcony or patio
Air conditioning
Club Lounge
Flat-screen TV
Pillow menu
Blackout drapes/curtains
Separate bedroom
Pillowtop bed
  • 58 sq m
  • Sleeps 2
  • 1 King Bed

Similar properties

View from room

Excellence Punta Cana - Adults Only All Inclusive

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Pool
Hot Tub
All inclusive
9.2 out of 10, Wonderful, (2277)
Excellence Punta Cana - Adults Only All Inclusive

About the neighborhood

Map
Uvero Alto, Punta Cana, La Altagracia, 23000

What's nearby

  • Sirenis Aquagames Water Park - 4 min drive - 2.0 km
  • Macao Beach - 15 min drive - 9.1 km
  • Cana Bay Golf Club - 18 min drive - 15.2 km
  • Arena Gorda Beach - 24 min drive - 18.8 km
  • Bavaro Beach - 42 min drive - 34.8 km

Getting around

  • Punta Cana Intl. Airport (PUJ) - 35 min drive

Restaurants

  • ‪Carnival - ‬3 min walk
  • ‪Spoon - ‬9 min walk
  • ‪Wink - ‬9 min walk
  • ‪Scores Sports Bar - ‬2 min walk
  • ‪Tamarindo - ‬9 min walk

About this property

Live Aqua Punta Cana - All Inclusive - Adults Only

Luxury all-inclusive property near Macao Beach
Consider a stay at Live Aqua Punta Cana - All Inclusive - Adults Only and take advantage of a free breakfast buffet, a nightclub, and 2 beach bars. This property is a great place to bask in the sun with a private beach, beachfront dining, and beach cabanas. Indulge in a body treatment, reflexology, and thalassotherapy at the onsite spa. At the 8 on-site restaurants, enjoy breakfast, lunch, dinner, light fare, and international cuisine. Pilates classes and fitness classes are offered at the gym; other things to do include beach volleyball and beach yoga. Free in-room WiFi, with speed of 25+ Mbps, is available to all guests, along with 2 poolside bars and a swim-up bar.
You'll also enjoy the following perks during your stay:
  • 5 outdoor pools with cabanas, sun loungers, and pool umbrellas
  • Free self parking and valet parking
  • 10 meeting rooms, coffee/tea in the lobby, and an elevator
  • Multilingual staff, tour/ticket assistance, and a banquet hall
  • Guest reviews give top marks for the breakfast, beach locale, and pool
Room features
All 347 rooms boast comforts such as 24-hour room service and pillow menus, in addition to perks like laptop-compatible safes and laptop-friendly workspaces. Guest reviews highly rate the clean rooms at the property.
Other amenities include:
  • Pillowtop mattresses and down comforters
  • Rainfall showers, designer toiletries, and hair dryers
  • 55-inch flat-screen TVs with cable channels
  • Furnished balconies or patios, wardrobes/closets, and LED light bulbs

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Land activities

Fitness facilities
Volleyball

Lessons/classes/games

Aerobics
Bartending
Cooking
Dancing
Pilates
Water fitness
Yoga

Entertainment

Onsite entertainment and activities
Access to onsite nightclubs
Theme parties

Awards and affiliations

Eco-Certified Property
This property participates in Green Key (Foundation for Environmental Education), a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.
The property is a member of Preferred Hotels & Resorts.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM–11:30 AM
  • 8 restaurants and 1 coffee shop/cafe
  • 2 beach bars, 2 poolside bars, 7 bars/lounges and 1 swim-up bar
  • 24-hour room service
  • Coffee/tea in common area(s)

Restaurants on site

  • Liberi
  • Miraflores
  • Sospiro
  • Chez Rose
  • ATL

Things to do

  • 5 outdoor pools
  • Fitness classes
  • Beach volleyball
  • Beach yoga
  • Billiards/pool table
  • Concerts/live shows
  • Evening entertainment
  • Fitness center
  • Full-service spa
  • Karaoke
  • Nightclub
  • Pilates classes
  • Table tennis
  • Volleyball
  • Yoga classes

Conveniences

  • ATM/banking services
  • Banquet hall
  • Elevator
  • Gift shop/newsstand
  • Reception hall

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Hair salon
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Conference center (14212 square feet of space)
  • Meeting rooms - 10

Outdoors

  • Beach cabanas (surcharge)
  • Beach loungers
  • Beach umbrellas
  • Garden
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool cabanas (surcharge)
  • Pool sun loungers
  • Pool umbrellas
  • Private beachfront location
  • Terrace

Spa

  • 11 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Detox wraps
  • Facials
  • Hydrotherapy
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - sports
  • Massage - Swedish
  • Massage/treatment rooms
  • Reflexology
  • Sauna
  • Spa open daily
  • Spa tub
  • Steam room
  • Thalassotherapy

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Elevator door width (inches): 59
  • Lever door handles
  • Magnifying mirror
  • Smooth flooring in room
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicle
  • Visual doorbell notification
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • 1 on-site accessible parking spaces
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking
  • Wheelchair accessible (may have limitations)

More

  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Beach towels
  • Comprehensive recycling policy
  • Designated smoking areas
  • Local artist showcase
  • Local culture & ecosystem education
  • Locally-owned & organized tours & activities
  • Romance packages available
  • TV in lobby
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Ceiling fan
  • Down comforter
  • Pillow menu
  • Pillow-top mattress

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels
  • Toothbrush and toothpaste (on request)

Entertainment

  • 55-inch flat-screen TV
  • Cable channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Minibar

Outdoor space

  • Furnished balcony or patio

More

  • Eco-friendly cleaning products used
  • Energy-saving switches
  • Iron/ironing board
  • Laptop-compatible safe
  • Laptop-friendly workspace
  • LED light bulbs
  • Phone
  • Restaurant dining guide
  • Slippers
  • Turndown service
  • Water-efficient showers only
  • Water-efficient toilets only

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of DOP 8100 per pet (varies based on length of stay)
Service animals are welcome, and are exempt from fees
Welcoming dogs only
2 total (up to 44 lbs per pet)
Pets cannot be left unattended
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation
Food and water bowls and an off-leash area are available

Children and extra beds

Children younger than 18 are not allowed at this adults-only property; all guests 18 and older are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Pet fee: DOP 8100 per pet (varies based on length of stay)
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
Parties and events (including family gatherings, birthday parties and weddings) are allowed on site
This property uses solar energy, plus a grey water recycling system and eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a security system, a first aid kit, and outdoor lighting

We should mention

Pool access available from 7:00 AM to 7:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Children 18 years old and younger are not permitted at this adults-only property
Only registered guests are allowed in the guestrooms
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Infiniti Punta Cana Hotel
Hotel Infiniti Punta Cana Punta Cana
Punta Cana Infiniti Punta Cana Hotel
Hotel Infiniti Punta Cana
Infiniti Punta Cana Punta Cana
Infiniti Hotel
Infiniti
Infiniti Punta Cana
Live Aqua Beach Resort Punta Cana
Live Aqua Punta Cana All Inclusive Adults Only
Live Aqua Beach Resort Punta Cana All Inclusive Adults Only
Live Aqua Punta Cana - All Inclusive - Adults Only Punta Cana

Frequently asked questions

Does Live Aqua Punta Cana - All Inclusive - Adults Only have a pool?

Yes, this property has 5 outdoor pools. Pool access is from 7:00 AM–7:00 PM.

Is Live Aqua Punta Cana - All Inclusive - Adults Only pet-friendly?

Yes, this property allows dogs (limit 2 total) with a maximum weight of up to 44 lbs per pet. There's a fee of DOP 8100 per pet, per day. Service animals are exempt from fees.

How much is parking at Live Aqua Punta Cana - All Inclusive - Adults Only?

Self parking and valet parking are free at this property.

What time is check-in at Live Aqua Punta Cana - All Inclusive - Adults Only?

Check-in start time: 3:00 PM; Check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at Live Aqua Punta Cana - All Inclusive - Adults Only?

Check-out is at noon. Late check-out is available for a fee (subject to availability).

Are there all-inclusive benefits at Live Aqua Punta Cana - All Inclusive - Adults Only?

Yes, the property is all-inclusive. All food and beverages are included, and activities include volleyball, aerobics classes, bartending classes, and more.

Where is Live Aqua Punta Cana - All Inclusive - Adults Only located?

This Uvero Alto property is on the beach, 5.6 mi (9.1 km) from Macao Beach, and within 32 mi (52 km) of Bavaro Beach and Juanillo Beach.

Live Aqua Punta Cana - All Inclusive - Adults Only Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 1183 out of 1686 reviews" "
Rating 8 - Good. 265 out of 1686 reviews" "
Rating 6 - Okay. 139 out of 1686 reviews" "
Rating 4 - Poor. 48 out of 1686 reviews" "
Rating 2 - Terrible. 51 out of 1686 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

8/10 Good

Diana

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the property and the staff. The only improvements that I would recommend is food ..the resort need to improve quality and taste. The food is just blend rating 5 out of 10.
Stayed 5 nights in Dec 2024

10/10 Excellent

Arialla Yasmin

Stayed 6 nights in Nov 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Nov 2024

10/10 Excellent

Alyssa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service was amazing from the moment you check in to the hotel. The property itself was beautiful and gave such a luxe atmosphere and experience. The food selection was phenomenal!! I would definitely stay here again.
Stayed 2 nights in Nov 2024

8/10 Good

pamela

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort is well-kept, and the staff is friendly enough, however the entertainment, is below par. New to work on having more and better activities for the guest.
Stayed 3 nights in Dec 2024

4/10 Poor

Elham

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
We were treated really badly by most of the employees of the hotel. It’s a good place to go only if you look white
Stayed 2 nights in Dec 2024

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Dec 2024

8/10 Good

Jenny

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is very clean and well maintained. I love that they have staff do daily pool and beach cleanings and room housekeepings. I love that they are the only property around with a safety/seaweed net on their side of the beach. It shows that they care about people’s safety and keeping the beach clean and free of seaweed. What could be better is their food and drinks. Food-wise, most of the food is very mid or bad. I did not enjoy anything I tried from their Huzur and Sospiro restaurant. The burger at The Grill was inedible. It was the worst burger I’ve ever had in my life. It was hard as a rock and just plain and bland. It’s like the chef did not even care. I hated every single pastry I tried, from their Cool Fever coffee shop to their breakfast buffet. Room-service options were also very limited and unappealing. The alcohol was also truly a disappointment. The cocktails were inconsistent depending on where you go and who makes it. I don’t know what syrup they use but it’s just bad. I tried most of their alcohol and the best ones are the most basic ones. I did enjoy majority of what I had at their Miraflores and Chez Rose restaurants. The other restaurant had items that were hit or miss. I did also think the wait times for the food is very slow at times. Like I waited a whole hour and had to ask about my food for them to bring it.. All in all, I do recommend a short vacation here, it’s very nice and relaxing. Staff are generally nice and welcoming.
Stayed 4 nights in Dec 2024

10/10 Excellent

Yi Chieh

Stayed 7 nights in Nov 2024

8/10 Good

Ralitsa Valentinova

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff - most staff was laid back which means slow service throughout. However, the people that were great and did amazing work, were the entertainment team and our server at the quiet pool - Dalqui. She worked so hard and was as fast as possible. She really showed us that service at the resort could be good. Resort - beware, they are building a sister resort very very close by next door. The first night, we ended up in a room facing the construction site (we booked garden view by choice). I was willing to disregard the noise and the 4 story concrete wall 25 feet away from our balcony, but the construction workers would stop work and start staring at me from above every time I would go out on my balcony. The next day we requested a different room and the resort moved us on the other side of the resort, when asked for the reason, they knew what I referred to, so they know it is a problem with that side of the resort, but they still put guests in those rooms. On that side, where we got moved to, the next door resort is in construction as well, but it was relatively quieter and much more private so it was better. Noise - last night a party in the swim out pool below us at 3 am. Called front desk and they sent security. Food - hit and miss. One night good, the next night bad-same restaurants. Membership - stay away from the membership people pitch. I caught them lying. They said 1 thing and their contract was something else. They serve you with drinks hoping you will not read.
Stayed 9 nights in Dec 2024

10/10 Excellent

Jorge

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service and nice staff services
Stayed 1 night in Dec 2024

10/10 Excellent

Maria

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was wonderful
Stayed 9 nights in Dec 2024

10/10 Excellent

Jeremy

Stayed 3 nights in Nov 2024

8/10 Good

Naomi

Liked: Property conditions & facilities
We love our stay. The resort is beautiful. We enjoyed the activities that they had during our stay. The one thing that we disliked was the mosquitoes in our room. There were a lot so just be aware.
Stayed 3 nights in Dec 2024

10/10 Excellent

Tiffany

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Trying to watch sports was a nightmare. Staff was great.
Stayed 2 nights in Sep 2024

8/10 Good

Bolivar

Stayed 2 nights in Sep 2024

10/10 Excellent

Justin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service was impeccable. Our butlers made our trip that more special. Pools were great and the beach was clean.
Stayed 6 nights in Dec 2024

2/10 Terrible

Devon

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First off, id like to state the property is great and the staff is amazing outside of the front desk and how they organize their bookings. Expedia booked my stay for one person after experiencing an error with my original booking, when it was for two. The price difference was insignificant. When I get to the hotel they wanted double the amount PER DAY. 3 nights I’m literally paying half of what I originally paid. Expedia has a great relationship with this hotel, clearly, from Expedia being plastered on the front desk for VIP service. I stated my issue with the front desk and the manager still charged me the extra amount. The website stated it was my issue and didn’t do anything to resolve the issue. I understand policy and why you would charge extra for a guest, but for something that was clearly an error, and the difference in booking on the website was so small of a difference at booking their should’ve been something done to fix that. Terrible on both parties. Be careful when you book.
Stayed 3 nights in Dec 2024

10/10 Excellent

Stephanie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
staff was amazing!
Stayed 4 nights in Dec 2024

6/10 Okay

Samira

Traveled with group
Liked: Amenities, property conditions & facilities
The property itself is beautiful and very relaxing. But for being someone who goes to all inclusive resorts, the service was a bit of a let down. The staff were unfriendly when you asked for something and even ignored you at times, making the experience unenjoyable. If you have to ask, it’s probably not the best place to be. We never had the staff asking if we needed anything, we always had to walk up and ask and would get attitude almost every time. The food was mediocre but I didn’t expect anything more from an all inclusive. I just really wish I was treated better as a guest. Honestly I wouldn’t come back.
Stayed 5 nights in Dec 2024

8/10 Good

Edwin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Generally, everything is good
Stayed 4 nights in Dec 2024

6/10 Okay

Renee

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
My husband and I stayed at this resort for 5 days. We have a travel company but we consider ourselves everyday travelers and like to check out resorts and places on our own dime with no special treatment before recommending them to our clients. I would give this resort a 6.5 out of 10 and will not be returning. Here is our list of pros and cons and detailed review Pros Beautiful rooms and overall resort cleanliness Great atmosphere and activities Great general staff Smaller resort- so not too much walking Cons Time share - Very pushy and rude staff when it comes to them trying to get you to buy timeshare . A staff member introduced her self as our personal concierge after check in . Advised she will give us a tour of the resort so we know where everything is and agreed to meet at 9:30 am , we quickly realized the “tour“ was a time share presentation so we did not attend the meeting, she called our room serval times and when we came across her at breakfast. She became very angry and rude towards us when we refused the meeting, she went into a rant and raising her voice at us about how we don't know a good deal and we are stupid not to consider it because clearly we aren't well traveled, all because we said no to her meeting!. You also have several workers standing outside the breakfast area like vultures all trying to get you into doing the timeshare , you are constantly telling multiple people no, it was so bad we stopped going for breakfast
Stayed 5 nights in Dec 2024

10/10 Excellent

Jalen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very relaxing and gorgeous room
Stayed 4 nights in Dec 2024

10/10 Excellent

Mona

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was an amazing all inclusive ! Beautiful resort, food was great, largest swim up bar we have ever seen, very clean, beach was breathtaking and clean. Staff very nice ams professional and not pushy ! Not too crowded and great for couples!
Stayed 4 nights in Dec 2024

8/10 Good

Norlys

Liked: Cleanliness, staff & service
Stayed 7 nights in Nov 2024