We stayed at Ocean El Beso for our honeymoon, and while it was a memorable trip, there were some highs and lows. The staff made a fantastic first impression, welcoming us with a complimentary bottle of champagne and delicacies in our room, which was cleaned daily and well-maintained.
The highlight of our stay was the foam pool party—it was vibrant, fun, and truly unforgettable! We also loved the lazy river, which was perfect for relaxing and added to the charm of our experience.
However, the beach was disappointing. The water wasn’t clean, and it wasn’t the white sand beach we had envisioned. The buffet food was average, but the reservation-only restaurants were excellent. A special thanks to our e-concierge, Johanser Mazara, who reserved tables for us each night, ensuring we had fantastic dining experiences.
Unfortunately, the H10 app was misleading, showing activities and events that weren’t planned, which was frustrating. To add to this, I left my jacket at the reception during check-out, and the guest services team was unhelpful in resolving the issue, leaving us with a sour note at the end of our trip.
Overall, we had a good time, with highlights like the foam party and lazy river making up for some of the shortcomings. Ocean El Beso is a nice choice for couples, but there’s room for improvement in communication and guest services.