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Hotel Mousai Puerto Vallarta Adults Only

5.0 star property
Relax on sun-kissed beaches and indulge in Japanese cuisine or light fare at one of nine restaurants. Take advantage of complimentary self-parking and express check-out for an effortless stay.

Choose dates to view prices

your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Hotel Mousai Puerto Vallarta Adults Only

4 outdoor pools, free cabanas, pool umbrellas
Aerial view
View from room
Kayaking
4 outdoor pools, free cabanas, pool umbrellas

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Bar
The price is AED 2,017
AED 2,421 total
includes taxes & fees
10 Feb - 11 Feb

Get more when you're a member

  • Save 15% or more on select VIP Access properties when you reach Silver tier or higher
  • Experience top-rated quality and exceptional service
  • Get an in-stay perk at select properties, plus free room upgrades, early check-in, and late check-out when available

Room options

Available filters for rooms
Showing 16 of 16 rooms

View all photos for Corner Suite North

View from room

Corner Suite North

Highlights

Balcony
Soundproofed
Individually decorated
Private outdoor spa tub
Air conditioning
Connecting rooms available
Flat-screen TV
Hypo-allergenic bedding
  • 127 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Ultra Suite North

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Ultra Suite North

Highlights

Balcony
Soundproofed
Individually decorated
Private outdoor spa tub
Air conditioning
Connecting rooms available
Flat-screen TV
Hypo-allergenic bedding
  • 99 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Two Ultra Suites South Connected

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Two Ultra Suites South Connected

Highlights

Balcony
Soundproofed
Individually decorated
Private outdoor spa tub
Air conditioning
Connecting rooms available
Flat-screen TV
Hypo-allergenic bedding
  • 198 sq m
  • Ocean view
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for The Penthouse North

The Penthouse North | Egyptian cotton sheets, premium bedding, minibar, in-room safe

The Penthouse North

Highlights

Balcony
Soundproofed
Individually decorated
Private outdoor spa tub
Air conditioning
Connecting rooms available
Flat-screen TV
Hypo-allergenic bedding
  • 265 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Ultra Corner Suite South

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Ultra Corner Suite South

Highlights

Balcony
Soundproofed
Individually decorated
Private outdoor spa tub
Air conditioning
Connecting rooms available
Flat-screen TV
Hypo-allergenic bedding
  • 126 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Ultra Suite South

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Ultra Suite South

Highlights

Balcony
Soundproofed
Individually decorated
Private outdoor spa tub
Air conditioning
Connecting rooms available
Flat-screen TV
Hypo-allergenic bedding
  • 99 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite Two Double Beds North

Suite Two Double Beds North | Egyptian cotton sheets, premium bedding, minibar, in-room safe

Suite Two Double Beds North

Highlights

Balcony
Soundproofed
Individually decorated
Private outdoor spa tub
Air conditioning
Connecting rooms available
Flat-screen TV
Hypo-allergenic bedding
  • 99 sq m
  • Ocean view
  • Sleeps 3
  • 2 Double Beds

View all photos for Master Suite South

Master Suite South | Egyptian cotton sheets, premium bedding, minibar, in-room safe

Master Suite South

Highlights

Balcony
Soundproofed
Individually decorated
Private outdoor spa tub
Air conditioning
Connecting rooms available
Flat-screen TV
Hypo-allergenic bedding
  • 142 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite South

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Suite South

Highlights

Balcony
Soundproofed
Individually decorated
Private outdoor spa tub
Air conditioning
Connecting rooms available
Flat-screen TV
Hypo-allergenic bedding
  • 99 sq m
  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Two Suite South Connected

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Two Suite South Connected

Highlights

Balcony
Soundproofed
Individually decorated
Private outdoor spa tub
Air conditioning
Connecting rooms available
Flat-screen TV
Hypo-allergenic bedding
  • 198 sq m
  • Sea view
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Corner Suite South

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Corner Suite South

Highlights

Balcony
Soundproofed
Individually decorated
Private outdoor spa tub
Air conditioning
Connecting rooms available
Flat-screen TV
Hypo-allergenic bedding
  • 122 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite two Double Beds South

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Suite two Double Beds South

Highlights

Balcony
Soundproofed
Individually decorated
Private outdoor spa tub
Air conditioning
Connecting rooms available
Flat-screen TV
Hypo-allergenic bedding
  • 99 sq m
  • Ocean view
  • Sleeps 3
  • 2 Double Beds

View all photos for Suite North

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Suite North

Highlights

Balcony
Soundproofed
Individually decorated
Private outdoor spa tub
Air conditioning
Connecting rooms available
Flat-screen TV
Hypo-allergenic bedding
  • 99 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Ultra Corner Suite North

Ultra Corner Suite North | Egyptian cotton sheets, premium bedding, minibar, in-room safe

Ultra Corner Suite North

Highlights

Balcony
Soundproofed
Individually decorated
Private outdoor spa tub
Air conditioning
Connecting rooms available
Flat-screen TV
Hypo-allergenic bedding
  • 126 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Two bedroom Master Suite South

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Two bedroom Master Suite South

Highlights

Balcony
Soundproofed
Individually decorated
Private outdoor spa tub
Air conditioning
Connecting rooms available
Flat-screen TV
Hypo-allergenic bedding
  • 241 sq m
  • Ocean view
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Ultra Suite Two Double Beds South

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Ultra Suite Two Double Beds South

Highlights

Balcony
Soundproofed
Individually decorated
Private outdoor spa tub
Air conditioning
Connecting rooms available
Flat-screen TV
Hypo-allergenic bedding
  • Ocean view
  • Sleeps 3
  • 2 Queen Beds

Similar properties

Rooftop pool

Hotel Mousai Puerto Vallarta - All Inclusive - Adults Only

Pool
Breakfast included
All inclusive
Spa
8.6 out of 10, Excellent, (112)
The price is AED 2,853
AED 3,423 total
includes taxes & fees
10 Feb - 11 Feb
Hotel Mousai Puerto Vallarta - All Inclusive - Adults Only

About the neighborhood

Map
Carretera a Barra de Navidad Km. 7.5, Puerto Vallarta, 48390

What's nearby

  • Garza Blanca Beach - 5 min walk
  • Playa Palmares - 8 min walk
  • Playa Gemelas - 5 min drive
  • Playa Mismaloya - 8 min drive
  • Malecon - 8 min drive

Getting around

  • Licenciado Gustavo Diaz Ordaz Intl. Airport (PVR) - 40 min drive

Restaurants

  • ‪Blanca Blue Restaurant & Lounge - ‬2 min walk
  • ‪BocaDos STK - ‬7 min walk
  • ‪Noi - ‬9 min walk
  • ‪Hiroshi - ‬7 min walk
  • ‪Aquazul Beach Bar & Lounge - ‬4 min walk

About this property

Hotel Mousai Puerto Vallarta Adults Only

Luxury resort near Garza Blanca Beach
Located close to Playa Gemelas and Los Arcos, Hotel Mousai Puerto Vallarta Adults Only provides 2 poolside bars, a rooftop terrace, and designer stores on site. This resort is a great place to bask in the sun with a white sand beach, beachfront dining, and sun loungers. Take some time to relax at the onsite spa. At the 9 on-site restaurants, enjoy breakfast, lunch, dinner, light fare, and Japanese cuisine. The health club offers fitness classes and yoga classes; other things to do include kayaking, racquetball/squash, and basketball. Free in-room WiFi, with speed of 25+ Mbps, is available to all guests, along with a garden and a hair salon.
You'll also enjoy the following perks during your stay:
  • Swimming pool with free cabanas, sun loungers, and pool umbrellas
  • Free self parking and valet parking
  • Continental breakfast (surcharge), 2 outdoor tennis courts, and a roundtrip airport shuttle (surcharge)
  • 4 outdoor pools, express check-out, and a nature reserve
  • Guest reviews say great things about the pool and helpful staff
Room features
All 145 individually decorated rooms offer comforts such as private outdoor spa tubs and 24-hour room service, in addition to perks like premium bedding and pillow menus.
Other conveniences in all rooms include:
  • Hypo-allergenic bedding and Egyptian cotton sheets
  • Bathrooms with rainfall showers and toilets with electronic bidets
  • 55-inch flat-screen TVs with premium channels and DVD players
  • Wardrobes/closets, balconies, and recycling

All inclusive details

All-inclusive room rates at Hotel Mousai Puerto Vallarta Adults Only are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and select beverages included
24-hour room service (limited menu)
In-room minibar (all beverages included)

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Water activities

Kayaking
Snorkeling

Land activities

Fitness facilities
Tennis
Volleyball

Lessons/classes/games

Aerobics
Cooking
Language
Yoga

Entertainment

Onsite entertainment and activities
Onsite live performances

Awards and affiliations

The property is a member of Preferred Hotels & Resorts.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free valet parking on site
  • 24-hour roundtrip airport shuttle (surcharge)
  • Airport shuttle on request

Food and drink

  • Continental breakfast available for a fee daily 7:00 AM–noon: USD 15-40 per person
  • 9 restaurants
  • 2 poolside bars and 5 bars/lounges
  • 24-hour room service

Restaurants on site

  • Hiroshi - Japanese
  • The Terrace
  • NOI - Italian Restaurant
  • The Rooftop
  • DAO-Contemporary Chinese

Things to do

  • 4 outdoor pools
  • 2 outdoor tennis courts
  • Fitness classes
  • Basketball
  • Beach volleyball
  • Bike parking
  • Designer stores
  • Ecotours
  • Evening entertainment
  • Full-service spa
  • Health club
  • Hiking/biking trails
  • Kayaking
  • Paddleboards on site
  • Private picnics
  • Racquetball/squash
  • Shopping
  • Snorkeling
  • Spa tub
  • Tennis
  • Yoga classes

Conveniences

  • ATM/banking services
  • Ballroom
  • Banquet hall
  • Elevator
  • Gift shop/newsstand
  • Reception hall

Guest services

  • 24-hour front desk
  • Change of bedsheets (on request)
  • Change of towels (on request)
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Hair salon
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Conference space (2809 square feet)
  • Coworking space
  • Meeting room

Outdoors

  • Beach loungers
  • Beach umbrellas
  • Beachfront location
  • Free pool cabanas
  • Garden
  • Nature reserve
  • Outdoor entertainment area
  • Outdoor furniture
  • Picnic area
  • Pool sun loungers
  • Pool umbrellas
  • Rooftop terrace

Spa

  • 8 treatment rooms
  • Couples treatment room(s)
  • Massage/treatment rooms
  • Outdoor treatment areas
  • Sauna
  • Spa open daily
  • Spa tub
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Elevator door width (inches): 59
  • Smooth flooring in public areas
  • Stair-free path to entrance
  • Well-lit path to entrance

More

  • Beach towels
  • Communal living room
  • Comprehensive recycling policy
  • Designated smoking areas
  • Romance packages available
  • Vegetarian dining options

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Ceiling fan
  • Egyptian cotton sheets
  • Hypo-allergenic bedding
  • Pillow menu
  • Premium bedding

Bathroom

  • Bathrobes
  • Electronic bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels
  • Toothbrush and toothpaste (on request)

Entertainment

  • 55-inch flat-screen TV
  • DVD player
  • iPod dock
  • Pay movies
  • Premium channels
  • Satellite channels

Food and drink

  • Champagne service
  • Coffee/tea maker
  • Espresso maker
  • Free bottled water
  • Minibar

Outdoor space

  • Balcony

More

  • Connecting rooms available
  • Desk
  • Desk chair
  • Energy-saving switches
  • Guidebooks/recommendations
  • Individually decorated
  • Iron/ironing board
  • Laptop-friendly workspace
  • Phone
  • Private outdoor spa tub
  • Recycling
  • Safe
  • Slippers
  • Soundproofing
  • Turndown service
  • Water-efficient toilets only
  • Window screens

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
Guests will receive an email 48 hours before arrival with check-in instructions; front desk staff will greet guests on arrival
This property doesn't offer after-hours check-in
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets not allowed (service animals welcome)

Children and extra beds

Children younger than 18 are not allowed at this adults-only property; all guests 18 and older are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for continental breakfast: approximately USD 15 to 40 per person
  • Airport shuttle fee: USD 130 per vehicle (roundtrip, maximum occupancy 5)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
This property uses a grey water recycling system
Safety features at this property include a security system

We should mention

Reservations are required for spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Guests under 18 years old are not permitted at this adults-only property
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
A car is recommended for transportation to and from this property
Guests under 18 years old are not allowed in the spa
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hotel Mousai
Mousai Hotel
Mousai Hotel Puerto Vallarta
Mousai Puerto Vallarta
Hotel Mousai Puerto Vallarta
Mousai
Hotel Mousai Puerto Vallarta Puerto Vallarta
Mousai Puerto Vallarta Puerto Vallarta

Frequently asked questions

Does Hotel Mousai Puerto Vallarta Adults Only have a pool?

Yes, this property has 4 outdoor pools.

Is Hotel Mousai Puerto Vallarta Adults Only pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Hotel Mousai Puerto Vallarta Adults Only?

Self parking and valet parking are free at this property.

What time is check-in at Hotel Mousai Puerto Vallarta Adults Only?

Check-in start time: 4 PM; Check-in end time: midnight. After-hours check-in is not available.

What time is check-out at Hotel Mousai Puerto Vallarta Adults Only?

Check-out is at noon.

Does Hotel Mousai Puerto Vallarta Adults Only provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of USD 130 per vehicle applies.

Are there all-inclusive benefits at Hotel Mousai Puerto Vallarta Adults Only?

Some rate plans available at this property are all-inclusive.

Where is Hotel Mousai Puerto Vallarta Adults Only located?

Nestled on the beach, this South Zone resort is within 3 mi (5 km) of Garza Blanca Beach, Playa Gemelas, and Playa Mismaloya. Vallarta Zoo and Malecon are also within 6 mi (10 km).

Hotel Mousai Puerto Vallarta Adults Only Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 733 out of 893 reviews" "
Rating 8 - Good. 89 out of 893 reviews" "
Rating 6 - Okay. 28 out of 893 reviews" "
Rating 4 - Poor. 20 out of 893 reviews" "
Rating 2 - Terrible. 23 out of 893 reviews" "

9.8/10

Cleanliness

9.6/10

Staff & service

9.6/10

Amenities

9.8/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Alex

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very attentive. Food was great, there wasn’t anything that we didnt enjoy. Would highly recommend staying here, beautiful view from our room facing the Beach.
Stayed 4 nights in Jan 2025

10/10 Excellent

Sepand, Foster City

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2024

10/10 Excellent

Gayane

Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

Sorphia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Y
Stayed 3 nights in Jan 2025

10/10 Excellent

Yamekia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property with views that will leave you in awe! Staff was always helpful and polite. Will definitely return in the future.
Stayed 3 nights in Jan 2025

6/10 Okay

NICOLE MICHELLE

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The property was nice. My biggest issue was with the room service. There was always an issue with the ordering system. Several times we would order and items was left off the order. By the time they bring the replacement item the meal was cold.
Stayed 5 nights in Nov 2024

10/10 Excellent

Carlos Joel

Traveled with group, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice
Stayed 3 nights in Jan 2025

10/10 Excellent

julie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Dec 2024

10/10 Excellent

Amanda

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved EVERYTHING about this place!! But most of all the customer service was 100/10! I’m already looking into going back. It was PERFECT
Stayed 6 nights in Dec 2024

10/10 Excellent

Selena, conway

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful resort with incredible staff. Food is best I had had at an all inclusive resort.
Stayed 4 nights in Dec 2024

8/10 Good

Jason, Bentonville

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort and staff were amazing. The only issue we had was paying for the North tower, but they were out of rooms so we were put in the South tower. I can’t say enough about how friendly the staff was. The rooftop pool was very relaxing. The restaurants and room service were also really good. It takes a little bit to get used to always having to “tab” out when eating and drinking, even with the all inclusive package. It was a very quiet resort compared to others we visited in PV.
Stayed 7 nights in Dec 2024

4/10 Poor

Rick

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
They sell you an all inclusive package and then spend YOUR VACATION upselling you on everything. It is exhausting.
Stayed 1 night in Dec 2024

10/10 Excellent

Brandon

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely stunning. Rooftop pool is jaw-dropping. Can’t wait to return to this incredible property.
Stayed 9 nights in Dec 2024

10/10 Excellent

Teresa

Liked: Cleanliness, staff & service, property conditions & facilities
Most Amazing place, excellent staff, best food!!
Stayed 6 nights in Dec 2024

8/10 Good

Athinela

Traveled with family
Liked: Cleanliness, staff & service, amenities
We had a great time at Hotel Mousai North Tower. All staff was very attentive and provided great customer service. Noi & Dao were the best restaurants on site. Steakhouse & Hiroshi have room for improvements.
Stayed 5 nights in Dec 2024

8/10 Good

Grace

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2024

8/10 Good

Jose

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our 3rd visit, and will return. The staff is just great but we did have two issues during our stay. We arrived at 3 pm and our room wasnot ready. Secondly, there was not sufficient hot water on our 4th day. I know these are small things but they are irksome.
Stayed 6 nights in Dec 2024

10/10 Excellent

Adam

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food , service and hotel itself were all really great. We got the Ultra room which was worth it in our opinion. The reviews we read had before booking all pretty accurately described the property. We really enjoyed our time at the rooftop bar and pool. The staff at that bar were awesome. We really enjoyed Ernesto who took great care of us and had such a great personality. We ordered breakfast our room everyday as we loved sitting on the deck, taking in the great views and not having to leave our room for breakfast. We loved Daniel who served us most days, he was so positive and fun. He really started our day well every morning. The butler service was a nice touch. We didn’t use it extensively but was amazing to have a person on hand to help us with any questions and support we needed. Will definitely go back if we get the opportunity.
Stayed 7 nights in Nov 2024

10/10 Excellent

Cristina

Stayed 5 nights in Nov 2024

8/10 Good

Montez, moore

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The property is superb. The staff are very welcoming and helpful. If any opportunity, it was with the internet service, each day we had to call to get new credentials to gain access. I would also consider staying in the South tower as it is the newer tower and is far enough from Garza Blanca (family resort) that you can fully enjoy the Adults only benefit. During our stay we were not able to enjoy a nap because we could hear kids screaming outside of our balcony. But hey, they're on vacation too. Just something to consider.
Stayed 3 nights in Nov 2024

10/10 Excellent

eileen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The view is beautiful. We love Dao Restaurant. The staffs is awesome. Thank you.
Stayed 4 nights in Nov 2024

8/10 Good

Wendy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This reservation was made through Expedia for my boyfriend’s birthday week. Our stay would be 6 days five nights. He enjoys lounging by the pool, jacuzzi, and beach as well as the convenience of having all inclusive. After reviewing many resorts i thought the best option for us would be Hotel Mousai, as the restaurants from its sister resort, Garza Blanca was said to be included in this the all inclusive. I am not one to bash a business but they need to be more transparent about their pricing. I ended up paying one price, which was all ready in the high end, only to be told it would be another grand for the all inclusive option. By the time I was told, it was too late to cancel without being charged fees. Mousai is beautiful non the less, I would have stayed in the infinity pool the entire time. The outdoor jacuzzi is amazing as well. The bidet toilet seats are a great touch in every bathroom you use in the facility. Staff is friendly, gym is kept clean. Room service was disappointing. No refill in coffee pods even after calling receptionist to refill. Room service was inconsistent. Bocados steakhouse was disappointing, my boyfriend is a steak fan and was eager to dine there. Service was not good at Bocados. Not attentive. We chose to upgrade to their other steakhouse, Karuma for his birthday dinner. Again, they need to be more transparent on what you are paying extra for. Dinner at Karuma had good service and quality food. Waterfall tour and kayak tour were the best!
Stayed 5 nights in Nov 2024

10/10 Excellent

Travis

Stayed 5 nights in Nov 2024

10/10 Excellent

Jennifer Nicole

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Over exceeded all of my expectations. Resort was beautiful. The staff were all extremely helpful and friendly.
Stayed 3 nights in Nov 2024

2/10 Terrible

MANUEL

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Stayed 3 nights in Jun 2024