2/10 Terrible
Achim, Etobicoke
Traveled with group
31 January 2025
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
This stay was a nightmare from elms street! First night they didn’t notify me that the outlets are European so I couldn’t charge my phone! The shower was so small in the room that the shower curtain kept sticking to me while I showered! The next morning I find little mini spiders all over my cellphone! And underneath it just crawling around’ I lost my mind, and only to get out of bed and see some in there too!
So I went and complained and they changed my room AND CHARGED ME EXTRA for changing my room only to get to the new room and there wasn’t any AC WORKING OR WATER!! It was soooo hot my room was like a sauna ! I couldn’t bare it and on top of this! The power kept going out every hour!
Then they changed me to ANOTHER ROOM and the AC worked perfectly fine, but there was still no water ! I needed to brush my teeth and shower and get ready for my day! I was so frustrated at this point, I went and complained! I wanted my money back & they kept avoiding that question! Only to change me to ANOTHER ROOM. All that moving around and moving luggage put me in such a bad mood I decided to go stay somewhere else , but sadly they couldn’t refund me my money! I was so upset with this whole situation, not to mention their food was not the best! It was so gross I barely ate anything on the resort. So moral of the story! BE CAREFUL BEFORE YOU BOOK HERE! I don’t want you experiencing the same thing that I did!
Achim
Stayed 10 nights in Jan 2025