6/10 Okay
Lawrence Frank, Martinsburg
30 December 2024
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
As much as I travel one thing I do not encounter usually is the lack of AC and hot water. I stayed here Sunday to Sunday and when I arrived and got to my room the hotel associate turned on the AC which struck me as odd that it was not on before my arrival. I did not think much of it until the next day I was still without AC. It took them until Wednesday to switch my room to a room that had AC. Also the hot water was not working, they did fix that by the following day though. Again in the new room on the day I was checking out I was without hot water. This to me should not happen at a vacation resort. It should not take that long to fix a problem with AC in 80 degree weather. And hot water??? in both rooms. Another issue I had with the resort was the buffet food at best was lukewarm. I could possibly understand if you get there at the end of the buffet. But at least one of the buffets I arrived as they opened it again to lukewarm food. I understand there occasionally could be a glitch but it should be attended to promptly. The first room issue with the hot water when I went to the front desk I was told the were replacing hot water heaters in a couple rooms? The next day when I went to guest services they attended to it immediately. All in all the resort was not bad but the inconveniences definitely would prevent me from recommending or staying at the resort again.
Lawrence Frank
Stayed 7 nights in Dec 2024