Our Family truly enjoyed our stay. The Resort was clean and our room was as described. We would return to this property, but perhaps try another unit. Overall we had a good stay, however it could have been great if some minor improvements were made or corrected.
1. Check in process was delayed, we had to wait 2 hours past normal check-in. We didn't get into the unit until after 6pm. Also, we were charged extra per day for our 7th person which was 8 yrs old. Since our unit listed as sleeps 7, we didn't expect to pay additional money. They told us that the bunk room didn't count since the unit was a 2 bedroom unit and limit was 6 persons and the bunkbeds excluded the sleeps 7 limit. At check in we had no choice but to pay the additional funds. A bit misleading advertising.
2. The elevators took a very long time to go up and down and arrive at our floor. Seemed the staff elevators were down, so many times the staff was occupying the small elevator with their bins and almost no room for the guest. For Example, on check out day and time our family had to split up and to just get a ride down, in which this whole process took us 30min just to catch a ride on the elevator.
3. Our unit had some cosmetic issues. Our main sliding glass door in the living area was extremely hard to slide open. we called maintenance and they came in the late evening and just sprayed WD-40. He said the rolling mechanism needed to be serviced by taking the doors completely off. So for the rest of our stay we had a faulty sliding door which we nearly tweaked our backs on every attempt.
Additionally, the units appliances are very old and in need of a upgrade. Washer machine and dryer are clunky and noisy. The electric range did not handle all 4 burners at one time, possible an electrical source issue. The dishwasher was also older and did not wash dishes well, as we had dirty cups and plates post the washes. The filtered water faucet had high pressure when open, and had a leak when open that would get all over the counter when in use. The AC unit was just okay, the timers needed to be reset as they auto shut off midday, and as was mentioned in previous reviews, the AC was limited to 72deg min. The electric Grill in the patio deck, did not work at all, the electrical prongs were oxidized and made no connection at the outlet. The Bunkbeds were very unstable and seemed they have seen better days. The showers ran hot and didn't get cold water.
Overall Good Stay.