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Hacienda Morelos

3.0 star property
Ocean-view hotel with a bar/lounge, near Puerto Morelos Town Square

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your current months are November, 2024 and December, 2024.
November 2024
December 2024

Photo gallery for Hacienda Morelos

Terrace/patio
Exterior
Beach/ocean view
Beach/ocean view
On the beach, white sand, sun loungers, beach umbrellas

Reviews

6.8 out of 10

Popular amenities

  • Bar
    Bar
  • Pool
    Pool
  • Breakfast included
    Breakfast included
  • Housekeeping
    Housekeeping
  • 24/7 front desk
    24/7 front desk
  • Air conditioning
    Air conditioning

Room options

Available filters for rooms
Showing 8 of 8 rooms

View all photos for Deluxe Terrace King

Premium bedding, desk, free WiFi

Deluxe Terrace King

Highlights

Terrace
Air conditioning
TV
Premium bedding
Private bathroom
Free bottled water
Cable channels
Desk
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room (King)

Premium bedding, desk, free WiFi

Deluxe Room (King)

  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Lounge King

Premium bedding, desk, free WiFi

Deluxe Lounge King

  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Lounge Double

Premium bedding, desk, free WiFi

Deluxe Lounge Double

  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Double Room

Premium bedding, desk, free WiFi

Deluxe Double Room

  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed

Premium bedding, desk, free WiFi

Standard Room, 1 King Bed

Highlights

Furnished balcony
Air conditioning
Free cribs/infant beds
TV
Sofa bed
Premium bedding
Private bathroom
Free bottled water
  • 12 sq m
  • Sea view
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Double Room

Premium bedding, desk, free WiFi

Standard Double Room

Highlights

Furnished balcony
Air conditioning
Free cribs/infant beds
TV
Sofa bed
Premium bedding
Private bathroom
Free bottled water
  • 12.0 sq m
  • Sea view
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Terrace Double

Premium bedding, desk, free WiFi

Deluxe Terrace Double

Highlights

Terrace
Air conditioning
TV
Premium bedding
Private bathroom
Free bottled water
Cable channels
Desk
  • Sleeps 4
  • 2 Double Beds

Similar properties

Exterior
Hacienda Morelos Beach Front Hotel
Pool
Parking included
Free WiFi
Restaurant
8.0 out of 10, Very Good, (646)
Hacienda Morelos Beach Front Hotel

About the neighborhood

Map
Rafael E Melgar Mz 2 SM 2 Lte 5-B, Puerto Morelos, QROO, 77580

What's nearby

  • Puerto Morelos Artists’ Cooperative - 2 min walk
  • Puerto Morelos Town Square - 3 min walk
  • Ojo de Agua Beach - 3 min walk
  • Puerto Morelos Beach - 7 min drive
  • Crococun Zoo - 7 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 26 min drive

Restaurants

  • ‪Punta Corcho - ‬2 min walk
  • ‪La Sirena Restaurant, Lounge and Sports Bar - ‬3 min walk
  • ‪MEM al Mare - ‬2 min walk
  • ‪Panna e Cioccolato - ‬4 min walk
  • ‪Hotel Hacienda Morelos - ‬1 min walk

About this property

Hacienda Morelos

Family-friendly hotel near Puerto Morelos Town Square
You can look forward to free continental breakfast, a terrace, and a bar at Hacienda Morelos. With a white sand beach, sun loungers, and scuba diving, this hotel is the perfect place to soak up some sun. The on-site restaurant, Restaurante, offers breakfast, lunch, dinner, and ocean views. Stay connected with free in-room WiFi.
You'll also enjoy perks such as:
  • An outdoor pool and a children's pool, with pool umbrellas
  • Free self parking
  • A theme park shuttle, luggage storage, and tour/ticket assistance
  • A 24-hour front desk, beach umbrellas, and wedding services
Room features
All guestrooms at Hacienda Morelos boast comforts such as premium bedding and furnished balconies, as well as amenities like free WiFi and air conditioning.
Extra conveniences in all rooms include:
  • Bathrooms with showers and free toiletries
  • TVs with cable channels
  • Daily housekeeping and desks

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Limited onsite parking
  • Wheelchair-accessible parking available
  • Theme park shuttle (surcharge)

Food and drink

  • Free continental breakfast available daily 7 AM–11 AM
  • 1 restaurant
  • 1 bar

Restaurants on site

  • Restaurante

Things to do

  • Children's pool
  • Fishing
  • Outdoor pool
  • Scuba diving

Family friendly

  • Children's pool
  • Outdoor pool

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Luggage storage
  • Multilingual staff
  • Tour/ticket assistance
  • Wedding services

Outdoors

  • Beach loungers
  • Beach umbrellas
  • Beachfront location
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • This property does not have elevators
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • Beach towels
  • Designated smoking areas

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Premium bedding

Bathroom

  • Free toiletries
  • Private bathroom
  • Shower
  • Towels

Entertainment

  • Cable channels
  • TV

Food and drink

  • Free bottled water

Outdoor space

  • Furnished balcony

More

  • Access via exterior corridors
  • Desk

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 11:30 PM

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
1 child, up to the age of 3 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards

We should mention

This property does not have elevators

Property is also known as

Hacienda Morelos
Hacienda Morelos Hotel
Hotel Hacienda Morelos
Hotel Morelos
Morelos Hotel
Hacienda Morelos Hotel Puerto Morelos
Hacienda Morelos Puerto
Hotel Hacienda Morelos Riviera Maya, Mexico - Puerto Morelos
Hotel Hacienda Morelos Puerto Morelos
Hacienda Morelos Puerto Morelos
Hacienda Morelos Hotel
Hotel Hacienda Morelos
Hacienda Morelos Puerto Morelos
Hacienda Morelos Hotel Puerto Morelos

Frequently asked questions

Does Hacienda Morelos have a pool?

Yes, this property has an outdoor pool and a children's pool.

Is Hacienda Morelos pet-friendly?

No, pets are not allowed at this property.

How much is parking at Hacienda Morelos?

Self parking is free at this property.

What time is check-in at Hacienda Morelos?

Check-in start time: 3 PM; Check-in end time: 11:30 PM.

What time is check-out at Hacienda Morelos?

Check-out is at noon.

Where is Hacienda Morelos located?

Located in Puerto Morelos, this beachfront hotel is in the city center, just steps from Arrecife de Puerto Morelos National Park and Puerto Morelos Town Square. Puerto Morelos Artists’ Cooperative and San Jose Catholic Parish are just steps away.

Hacienda Morelos Reviews

Reviews

6.8
Rating 10 - Excellent. 35 out of 230 reviews" "
Rating 8 - Good. 85 out of 230 reviews" "
Rating 6 - Okay. 62 out of 230 reviews" "
Rating 4 - Poor. 28 out of 230 reviews" "
Rating 2 - Terrible. 20 out of 230 reviews" "

7.6/10

Cleanliness

7.0/10

Staff & service

6.0/10

Property conditions & facilities

Reviews

4/10 Poor

Stan, Houston

Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
Potentially an excellent place, but disappointing.
We have been there a couple of times, because of the location, the beach, and the ocean view. Being under new management, the hotel has been just renovated. The rooms on the second floor have now spacious terraces overlooking the ocean. The beach has now more "palapas" and chezlongs. So, the place has a lot of potential, but..... it's still work in progress. Many features in the hotel description are just missing. In particular, there is no WiFi, except in a 30 foot radius from the receptionist, no TV whatsoever. The complimentary "American breakfast" is a joke: it consist of coffee, fruit, juice, and two slices of toast with little butter and jam, if you wait enough at your table expecting the real breakfast to come. The restaurant, which could be very attractive with its beach front terrace, is practically defunct, except for a cocktail or beer.

10/10 Excellent

LeKira

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful Visit
Great experience in a small town with very hospitable people, welcoming and very helpful. Definitely will be here again.

2/10 Terrible

JAMES

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
this was to be cancelled and the 29th as well! We arrived at almost 11:30 at night and the hotel was under construction with NO electricity, running water OR BEDS!!! AND, we were never notified. We continued to drive around this little stretch of Puerto Morelos way past midnight looking for a place to stay!!!!!!!!!!!!!!!!!

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Property conditions & facilities

10/10 Excellent

terry, Vegas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Island fun
Romantic getaway

6/10 Okay

Verified traveler

Liked: Staff & service
Great views
Hotel is older and need of some minor repairs and updates. Great views and staff make up for it. Great food within walking distance. Quiet town. I would return.

6/10 Okay

Verified traveler

Liked: Cleanliness
Disliked: Property conditions & facilities
nice
The hotel price was good for the location...On the beach

4/10 Poor

Juan Joel

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelletn hotel ocean front, basic but clean and quiet

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad
No wifi in room as advertised, No water the day we arrived so couldn't use the toilet, when the water did come on there was no hot water, TV not working, Pool half full and unusable, Power went out through the night so no AC, Have to pass the pool deck chairs over the wall down to the beach as there was only three old ones on the sand and being used, in need of major renovations.

8/10 Good

Susan, Arlington, MA

Liked: Cleanliness, staff & service, property conditions & facilities
Nice little hotel
This is a mid level hotel that is decent, clean and friendly. It is on the ocean and has a small pool. the free breakfast is nothing to write home about, but is filling. A solo person does not get get as much treatment as couples or families, however.

4/10 Poor

Verified traveler

Disliked: Staff & service, property conditions & facilities, room comfort
Not quite what we expected
We read reviews before we came and were prepared for a 3 star hotel. We read that the hotel was pretty run down but the staff was amazing.. Not so much....the staff was very rude and unfriendly. Especially the man at the front desk. It is a wonderful location...that is it. We had no hot water for the whole time we were there. They would not give us any extra blankets or pillows...

4/10 Poor

ron, British Columbia

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Fabulous location
Air conditioner was Broken, no hot water, hard beds, no dresser for clothes, only one hard chair, shampoo promised but never materialized, breakfast included,but waiters weren't sure what that included, waiters didn't know English and every breakfast was a mystery in what you ordered and what you got, Scuba diving school right beside our room and started activities at 7:30 in the morning.. This should give you an idea of this hotel. To give them 31/2 stars is a joke, it would be pushing it to rate a 2. The only thing going for it is its location.

2/10 Terrible

David

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
HOTELS DOT COM DOES NOT HONOR THEIR LOWEST PRICE GUARANTEE. HACIENDA MORELOS WAS NOT READY FOR PRIME TIME DUE TO REMODELING.

6/10 Okay

Samuel, Canada

Liked: Cleanliness, staff & service
positive experience. adequate facility by the beach. OK breakfast, cooperative staff.

10/10 Excellent

Juan Carlos, Saginaw, MI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We felt welcomed!
Great location. Everyone was very nice to us. There was some other guess who were making noise to 3 or 4 in the morning but stopped when we told management.

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Complacent staff, terrible food, wretched beds
Noisy!!! Complacent staff, terrible food - do not get the breakfast included...ask for a fridge instead. The beds are made of stone, but the rooms are clean. The pool side and patio is nice....could be cleaner, and nice sandy beach front is interesting with all the local boats. The smell of sewer(not sure where it comes from), is overwhelming. Promised and paid for a king bed...but none were available upon arrival and no compensation given. Poor value and will not be returning.

10/10 Excellent

Chris S.

Liked: Cleanliness, staff & service, room comfort
Incredible Value
This was our second time staying at Hacienda Morelos, and it was once again a spectacular time. Without question, the best part of this hotel is the view. The ocean view is amazing, and I've never seen anything even close to as beautiful for such a low price. The rooms are all white, so it would be easy to see if anything was unclean. This was not the case, as everything was spotless. The amenities are basic, which is fine because we weren't spending much time inside anyways. The staff is hit or miss. Most of the employees were incredibly pleasant and went above and beyond, but there was one in particular who made it very obvious that he didn't care to offer any extra help. He wasn't rude or anything, but he seemed to do only what was required. The internet is great in the lobby, but is very spotty elsewhere. Again, this isn't a big deal, because we spent almost the entire stay on the beach or exploring the incredibly charming town of Puerto Morelos. I love this hotel, and I will be returning soon!

4/10 Poor

Jeff, Corpus Christi, TX

Disliked: Cleanliness, property conditions & facilities, room comfort
Good view, run down room
The first room's door to the balcony would not close because the frame was rotted. Changed our room but the new room had mold on the walls and the window facing the ocean was cracked in half. The restaurant closes at 3 pm which is not very convenient to guests arriving after 3 pm. Bottom line is that we were okay to stay one night, but very disappointed.

4/10 Poor

Walter, Dallas, Texas

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Overpriced beach hotel
For the conveniences offered, the hotel was way overpriced. The beach location is good, however the beach was grossly polluted by kelp and litter.

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
False advertising
False advertisement. The hotel pictures look better than the hotel. It is a bit run down and we were not happy with the service. We overpaid to stay there. I would not pay more than $US 60/night. There was no wifi in the rooms as advertised. The shared balconies are tiny and you have no privacy. The hotel has great potential but needs some reinvesting and waitors need to learn better manners!!

6/10 Okay

Jo-Anne

Outside great, inside not so much.
this hotel has an amazing view. It is right at the water. Lounge chairs are provided. There is a bit of beach if you want, or a patio. However, the inside of the rooms fall short. There is no fridge, the wifi did not work in the room, you are only given 2 small bottles of water, there is no sitting area.

6/10 Okay

Jon, kansas

Liked: Cleanliness, staff & service, room comfort
Good hotel at a reasonable price
the staff was wonderful. They couldnt have been more helpful. THANK YOU SO MUCH !!!!!!

10/10 Excellent

David, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel is convenient to downtown but a little away from the noise. It served us well. With the boats, the beach is not really a swimming beach, but the view is lovely.

8/10 Good

Dennis, Iowa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Summer break
The hotel is comfortable, but basic, which is what we expected. Service and quality was excellent. A super friendly staff. A great relaxing, get away.