6/10 Okay
Richar
Traveled with partner
7 January 2025
Liked: Staff & service
Upon getting our room with my pregnant wife, the room was humid and with visible black mold, the wooden floors were lifted and it was obvious the room had recently flooded. It was in unacceptable conditions for anyone and especially a pregnant women. The staff was very accommodating and excellent response time. The staffs response made up for the poor entry conditions. The new room was in better conditions but there was still mold in the washrooms and even our lamp which most likely indicates there was mold between the walls, floors and other places. The pool water did not look appealing to swim in although I do understand we are in the middle of the jungle.
The restaurant had good food although expensive. I really enjoyed their service and accommodations.
Richar
Stayed 2 nights in Jan 2025