See all properties
Save

Vivo Resorts

4.0 star property
Resort with private beach, full-service spa

Choose dates to view prices

your current months are July, 2024 and August, 2024.
July 2024
August 2024

Photo gallery for Vivo Resorts

3 outdoor pools, pool umbrellas, sun loungers
Exterior
Penthouse, 4 Bedrooms, Oceanfront | In-room safe, individually decorated, individually furnished
Breakfast, lunch, dinner served; Fusion cuisine, pool views
Business center
Reviews
8.6

Excellent

Popular amenities

  • On private beach
  • Pool
    PoolPool
  • Bar
    BarBar
  • Gym
    GymGym
  • Spa
    SpaSpa
  • 24/7 front desk
    24/7 front desk24/7 front desk
The price is AED 661
Price available on 07/07/2024

Explore the area

Map
Avenida Vivo L 46-B, Playa Palmarito, San Pedro Mixtepec, OAX, 71996
  • Popular LocationLaguna de Manialtepec16 min drive
  • AirportPuerto Escondido, Oaxaca (PXM-Puerto Escondido Intl.)20 min drive
  • Popular LocationBacocho Beach28 min drive
  • Popular LocationCarrizalillo Beach30 min drive

Room options

View all photos for Room, Private Pool, Ocean View (Casa Cielo)

In-room safe, individually decorated, individually furnished

Room, Private Pool, Ocean View (Casa Cielo)

Highlights

Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Private pool
Air conditioning
Kitchen
Dining table
  • Ocean view
  • Sleeps 6
  • 3 Queen Beds

View all photos for Room, 4 Bedrooms, Oceanfront

Plasma TV, DVD player

Room, 4 Bedrooms, Oceanfront

Highlights

Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Kitchen
Dining table
Plasma TV
  • Sea view
  • Sleeps 10
  • 1 King Bed and 4 Queen Beds

View all photos for Penthouse, 2 Bedrooms, Ocean View

Terrace/patio

Penthouse, 2 Bedrooms, Ocean View

Highlights

Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Kitchen
Dining table
Plasma TV
  • Ocean view
  • Sleeps 4
  • 1 Queen Bed and 1 King Bed

View all photos for Room, 2 Bedrooms, Mountain View

View from room

Room, 2 Bedrooms, Mountain View

Highlights

Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Kitchen
Dining table
Plasma TV
  • Mountain view
  • Sleeps 4
  • 2 King Beds

View all photos for Penthouse, 3 Bedrooms, Oceanfront (NEW BUILD)

Penthouse, 3 Bedrooms, Oceanfront (NEW BUILD) | Terrace/patio

Penthouse, 3 Bedrooms, Oceanfront (NEW BUILD)

Highlights

Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Kitchen
Dining table
Plasma TV
  • Ocean view
  • Sleeps 6
  • 3 Queen Beds

View all photos for Studio, Mountain View

In-room safe, individually decorated, individually furnished

Studio, Mountain View

Highlights

Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Kitchenette
Dining table
Plasma TV
  • Mountain view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 3 Bedrooms, Ocean View

Terrace/patio

Room, 3 Bedrooms, Ocean View

Highlights

Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Kitchen
Dining table
Plasma TV
  • Ocean view
  • Sleeps 6
  • 2 King Beds and 1 Queen Bed

View all photos for Penthouse, 4 Bedrooms, Oceanfront

Penthouse, 4 Bedrooms, Oceanfront | Living room | Plasma TV, DVD player

Penthouse, 4 Bedrooms, Oceanfront

Highlights

Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Kitchen
Dining table
Plasma TV
  • Ocean view
  • Sleeps 8
  • 3 Queen Beds and 1 King Bed

View all photos for Penthouse, 3 Bedrooms, Ocean View

Plasma TV, DVD player

Penthouse, 3 Bedrooms, Ocean View

Highlights

Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Kitchen
Dining table
Plasma TV
  • Ocean view
  • Sleeps 6
  • 1 King Bed and 2 Queen Beds

Room, 1 Bedroom, Oceanfront (NEW BUILD)

Highlights

Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Kitchen
Dining table
Plasma TV
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Bedrooms, Partial Ocean View

Room, 2 Bedrooms, Partial Ocean View | In-room safe, individually decorated, individually furnished

Room, 2 Bedrooms, Partial Ocean View

Highlights

Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Kitchen
Dining table
Plasma TV
  • Partial ocean view
  • Sleeps 4
  • 1 Queen Bed and 1 King Bed

View all photos for Room, Private Pool, Ocean View (Casa Delfin)

Terrace/patio

Room, Private Pool, Ocean View (Casa Delfin)

Highlights

Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Private pool
Air conditioning
Kitchen
Dining table
  • Ocean view
  • Sleeps 6
  • 3 King Beds

View all photos for Room, 1 Bedroom, Partial Ocean View

Room, 1 Bedroom, Partial Ocean View | Terrace/patio

Room, 1 Bedroom, Partial Ocean View

Highlights

Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Kitchen
Dining table
Plasma TV
  • Partial ocean view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, Private Pool, Oceanfront (Casa Paz)

In-room safe, individually decorated, individually furnished

Room, Private Pool, Oceanfront (Casa Paz)

Highlights

Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Private pool
Air conditioning
Kitchen
Dining table
  • Sea view
  • Sleeps 10
  • 3 King Beds and 2 Double Sofa Beds

View all photos for Penthouse, 1 Bedroom, Ocean View

Plasma TV, DVD player

Penthouse, 1 Bedroom, Ocean View

Highlights

Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Kitchen
Dining table
Plasma TV
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 Bedroom, Oceanfront (NEW BUILD)

Room, 1 Bedroom, Oceanfront (NEW BUILD) | Terrace/patio

Room, 1 Bedroom, Oceanfront (NEW BUILD)

Highlights

Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Kitchen
Dining table
Plasma TV
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 2 Bedrooms, Ocean View

Room, 2 Bedrooms, Ocean View | Living room | Plasma TV, DVD player

Room, 2 Bedrooms, Ocean View

Highlights

Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Kitchen
Dining table
Plasma TV
  • Ocean view
  • Sleeps 4
  • 1 Queen Bed and 1 King Bed

Similar properties

Outdoor pool
Posada Real Puerto Escondido
On private beach
Pool
All inclusive
Kids pool
7.6 out of 10, Good, (639)
The price is AED 447
AED 551 total
includes taxes & fees
8 Jul - 9 Jul
Posada Real Puerto Escondido

About the neighborhood

San Pedro Mixtepec

Located in San Pedro Mixtepec, Vivo Resorts is on a private beach. Shoppers can check out Commercial Walkway, while everyone can enjoy the natural beauty of Bacocho Beach and Carrizalillo Beach. Laguna de Manialtepec and Puerto Angelito Beach are two other places to visit that come recommended. Kayaking and scuba diving offer great chances to get out on the surrounding water, or you can seek out an adventure with hunting and ziplining nearby.
Visit our San Pedro Mixtepec travel guideOpens in a new window
View more Resorts in San Pedro MixtepecOpens in a new window

What's nearby

  • Laguna de Manialtepec - 16 min drive
  • Commercial Walkway - 23 min drive
  • Bacocho Beach - 28 min drive
  • Carrizalillo Beach - 30 min drive
  • Puerto Angelito Beach - 30 min drive

Getting around

  • Puerto Escondido, Oaxaca (PXM-Puerto Escondido Intl.) - 21 min drive

Restaurants

  • ‪El Origen - ‬19 min walk
  • ‪La Costa - ‬14 min drive
  • ‪Grill House - ‬15 min drive
  • ‪Mangle Rojo - ‬26 min drive
  • ‪cocina el arbolito - ‬15 min drive

About this property

Vivo Resorts

Upscale resort near Laguna de Manialtepec
You can look forward to 2 poolside bars, a swim-up bar, and a grocery/convenience store at Vivo Resorts. This resort is a great place to bask in the sun with a private beach, sun loungers, and beach volleyball. Treat yourself to a manicure/pedicure, a facial, or a body scrub at Senses Spa, the onsite spa. The on-site Fusion cuisine restaurant, Ernesto´s, offers breakfast, lunch, dinner, and ocean views. Enjoy the health club, as well as activities like beach yoga, racquetball/squash, and volleyball. Free in-room WiFi is available to all guests, along with a terrace and a garden.
Other perks at this resort include:
  • 3 outdoor pools and a children's pool, with a waterslide, sun loungers, and pool umbrellas
  • 2 outdoor tennis courts, a roundtrip airport shuttle (surcharge), and a 24-hour front desk
  • A porter/bellhop, barbecue grills, and coworking spaces
  • Concierge services, tour/ticket assistance, and massage treatment rooms
  • Guest reviews speak well of the helpful staff
Room features
All 110 individually furnished rooms offer comforts such as air conditioning and separate sitting areas, in addition to amenities like free WiFi and safes.
More conveniences in all rooms include:
  • Microwaves, blenders, and stovetops
  • Plasma TVs with satellite channels and DVD players
  • Wardrobes/closets, separate sitting areas, and separate dining areas

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Onsite parking available only on request
  • Wheelchair-accessible parking available
  • Roundtrip airport shuttle (surcharge) from 8:00 AM - 9:00 PM
  • Airport shuttle at scheduled times, on request
  • Area shuttle (surcharge)

Food and drink

  • 1 restaurant
  • 2 poolside bars, 1 swim-up bar and 1 bar
  • Room service available

Restaurants on site

  • Ernesto´s
  • Mezcalinas
  • Pool Bar

Things to do

  • 3 outdoor pools
  • 2 outdoor tennis courts
  • Basketball
  • Beach volleyball
  • Beach yoga
  • Children's pool
  • Fitness center
  • Full-service spa
  • Racquetball/squash
  • Sauna
  • Steam room
  • Tennis
  • Volleyball

Family friendly

  • 3 outdoor pools
  • Children's pool
  • Dining table
  • DVD player
  • Grocery/convenience store
  • Laundry facilities
  • Microwave
  • Separate dining area
  • Snack bar/deli
  • Washer/dryer
  • Waterslide

Conveniences

  • ATM/banking services
  • Ballroom
  • Banquet hall
  • Elevator
  • Gift shop/newsstand
  • Grocery/convenience store
  • Library

Guest services

  • 24-hour front desk
  • Change of bedsheets (on request)
  • Change of towels (on request)
  • Concierge services
  • Daily housekeeping
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance

Business services

  • Business center
  • Coworking space
  • Meeting rooms - 2

Outdoors

  • BBQ grill(s)
  • Beach loungers
  • Beach umbrellas
  • Garden
  • Outdoor furniture
  • Pool sun loungers
  • Pool umbrellas
  • Private beachfront location
  • Terrace

Spa

  • 4 treatment rooms
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Facials
  • Manicures and pedicures
  • Massages
  • Massage/treatment rooms
  • Outdoor treatment areas
  • Reflexology
  • Sauna
  • Spa open select days
  • Spa tub

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Elevator
  • Handrails in stairways
  • Wheelchair-accessible business center
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • Beach towels
  • Designated smoking areas (fines apply)
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Ceiling fan

Bathroom

  • Shower
  • Towels

Entertainment

  • DVD player
  • Plasma TV
  • Satellite channels

Food and drink

  • Blender
  • Cleaning supplies
  • Coffee/tea maker
  • Cookware/dishes/utensils
  • Dining room
  • Dining table
  • Microwave
  • Stovetop

More

  • In-room massage
  • Individually decorated
  • Individually furnished
  • Iron/ironing board
  • Laundry detergent
  • Local maps
  • Safe
  • Separate sitting area
  • Washer and dryer
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 6:30 AM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival
At check-in, guests must provide a record of full COVID-19 vaccination
COVID-19 vaccination record requirement applies to all guests aged 18 and up; guests must have received complete COVID-19 vaccination at least 30 days prior to check-in

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Deposit: USD 210 per stay

We have included all charges provided to us by the property.

Optional extras

  • Airport shuttle fee: USD 82 per vehicle (roundtrip, maximum occupancy 7)
  • Housekeeping is available for an additional fee

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher
This property is professionally cleaned

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property
Guests under 18 years old are not allowed in the spa

Property is also known as

Vivo Resorts
Vivo Resorts Aparthotel
Vivo Resorts Aparthotel Puerto Escondido
Vivo Resorts Puerto Escondido
Vivo Resorts Resort
Vivo Resorts San Pedro Mixtepec
Vivo Resorts Resort San Pedro Mixtepec

Frequently asked questions

Does Vivo Resorts have a pool?

Yes, this property has 3 outdoor pools and a children's pool. Pool access starts at 9:00 AM.

How much does it cost to stay at Vivo Resorts?

As of 5 Jul, 2024, prices found for a 1-night stay for 2 adults at Vivo Resorts on 7 Jul, 2024 start from $232.26, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Vivo Resorts pet-friendly?

No, pets are not allowed at this property.

What time is check-in at Vivo Resorts?

Check-in start time: 3:00 PM; Check-in end time: 6:30 AM. Late check-in is available during limited hours.

What time is check-out at Vivo Resorts?

Check-out is at 11 AM.

Does Vivo Resorts provide a shuttle to the airport?

Yes, there's an airport shuttle that runs 8:00 AM–9:00 PM on request. A fee of USD 82 per vehicle applies.

Where is Vivo Resorts located?

Nestled on the beach, this San Pedro Mixtepec resort is within 12 mi (20 km) of Laguna de Manialtepec, Bacocho Beach, and Carrizalillo Beach. Puerto Angelito Beach and Principal Beach are also within 12 mi (20 km).

Vivo Resorts Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 239 out of 412 reviews" "
Rating 8 - Good. 99 out of 412 reviews" "
Rating 6 - Okay. 34 out of 412 reviews" "
Rating 4 - Poor. 24 out of 412 reviews" "
Rating 2 - Terrible. 16 out of 412 reviews" "

9.2/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Claudia, Lake Forest

Traveled with group, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jun 2024

10/10 Excellent

Bernabe

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good getaway from the city. Hard to find it though.
Stayed 3 nights in Jun 2024

10/10 Excellent

john

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Safe
Stayed 3 nights in Jun 2024

6/10 Okay

RUBEN

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
We got VIP but they didn’t treat us like VIP because we wanted to play tennis and they wanted to charge us for the racks and courts and we asked to play basketball and they didn’t have balls
Stayed 3 nights in May 2024

8/10 Good

Eloisa, denver

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel but too far from any restaurants or activities
Stayed 4 nights in Jun 2024

10/10 Excellent

edgar

Liked: Cleanliness, staff & service, property conditions & facilities
Good food and customer service
Stayed 5 nights in Jun 2024

10/10 Excellent

Dominik, Brooklyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All was perfect
Stayed 3 nights in May 2024

2/10 Terrible

RUBEN

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Stayed 3 nights in May 2024

8/10 Good

Rosa

Traveled with family
Liked: Amenities, property conditions & facilities
The resort is very nice, clean, and love that we had the beach privacy. The front desk is not very helpful, Cynthia was rude.
Stayed 3 nights in Apr 2024

8/10 Good

Ana

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property, I would definitely go back. The only con is that it is far from town accessible by a dirt road. Not complaining, this makes the place so special, however you need to either buy plenty of groceries for your entire stay on your way from the airport (which is what we did), or depend entirely on the one restaurant on-site. Round trip taxi to town is about $65.00 dlls so be mindful of that. There was one day that the building we were staying had a problem with the water supply and there was no manager in charge to update us on status. The very courteous front desk person was unable to answer our questions and no one else to support her with answers. I believe we had one of the best units in the property (4 bdroom 3 ba beach front - ground level) and we fully took advantage of it. Steps from the beach and pool. I am sure you will enjoy your time as we did. Thank you Vivo for your hospitality, we will definitely be back.
Stayed 8 nights in Apr 2024

8/10 Good

TOBI L

Traveled with partner, Traveled with family
Liked: Staff & service
Property includes individually owned units available via rental pool. Ours was minimally furnished; showers didn't drain well and the dryer didn't work effectively. Property is scenic but very remote from any town areas and airport. The only food&beverage option was at the hotel. Limited convenience store onsite. Taxis from airport are under tight control with a surcharge at least $300 pesos higher than the same ride back to airport. Not impressed.
Stayed 5 nights in Mar 2024

10/10 Excellent

Janelle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2024

8/10 Good

Angelina

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff.
Stayed 4 nights in Mar 2024

10/10 Excellent

PEDRO A LOPEZ

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall good.
Stayed 3 nights in Mar 2024

8/10 Good

Mallory

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024

10/10 Excellent

Fabio

Stayed 1 night in Mar 2024

6/10 Okay

Michael

Traveled with family
Liked: Cleanliness, property conditions & facilities
The apartments are very nice. New. Clean. The property as well. The problem is the service at the bars and restaurants. Extremely slow. For some French fries we waited more than an hour. Any meal takes 1-2 hours. I also became very sick on my secondary from food poisoning from something I ate at the restaurante. To get any service it is very hard and limited.

6/10 Okay

Rafael

Liked: Cleanliness, staff & service
Stayed 2 nights in Mar 2024

8/10 Good

Mark

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
The only issue we had was I reserved 3 rooms and the hotel said we had 4 reservations. Please confirm we only had 3 reservations and the not paid for 3 reservations. Thank you
Stayed 1 night in Mar 2024

8/10 Good

Stephen

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
First let me say that we spent a lovely 3 days at Vivo Resorts. The location is stunning - the massive expanse of almost private beach with crashing waves will stay in my memory a long time. Most of the staff are super and the resort, being all apartments owned independently and then either with owners residing or people on vacation, had a really friendly vibe where lots of people obviously knew each other and participated in activities (yoga , volleyball, etc) with plenty of open and free space. There was a whale swimming off shore on one day, and participating in the turtle release one evening was a real joy. So if there hadn’t been a few negatives , it would have been 5 stars. But here are the negatives- - the room we booked (one bed penthouse) wasn’t available - they had overbooked. The alternative, whilst bigger, did not have the view or feel of the penthouse, even if it was priced slightly higher. The most annoying part was the staff were trying to make out that were giving us what we booked - in the end I took screen shots to prove something they absolutely knew (and eventually admitted). So the check in was incredibly annoying. - WiFi was out for nearly a day - Cleaners’ cleaning cloth was found inside my wife’s case. The case was open and it doesn’t seem that anything is missing , but a wierd occurrence nonetheless Other than that, the food was excellent and most of the staff were lovely.

8/10 Good

layne

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Feb 2024

10/10 Excellent

Karilee

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jan 2024

10/10 Excellent

JEREMY

Liked: Cleanliness, staff & service, property conditions & facilities
Everything
Stayed 1 night in Dec 2023

6/10 Okay

Salime

Traveled with partner
Disliked: Amenities
We love the place, the rooms are very nice, the view of the ocean is fantastic! The pools are very enjoyable and the food at the restaurant was amazing. The staff at the restaurant are vey kind. We were really hoping to make Vivo are oficial place to stay in Puerto Escondido but the staff at the front desk lacks training, our room was cleaned everyday but the living room wasn't. For the price you pay we would suggest that coffee, shampoo and soap would be supplied daily, because it's not. The first day there were two conditioners instead of one shampoo and one conditioner, we reported it and nothing happened, so we had to go personally to the front desk to ak for shampoo. Instead of a customer service attitude we got a "it will be taken care when possible"....Not enough sun chairs by the pool taking into account the number of rooms. Very limited options for happy hour. On January 1st the restaurant service was very affected: few waitress, some kitchen staff didn't show up, they had ran out of certain food supplies, etc. We understand the challenges but it would've been appreciated if there had been a sign explaining the situation of the manager walking around the tables to explain the situation, but when we suggested this, we were told she was on vacations! During high season? Please know we do care for Vivo Resort to be successful since it is in a unique spot and so much investment has been made. So in few words we suggest hiring a manager that will make it so!
Stayed 5 nights in Dec 2023

8/10 Good

Alejandra

Stayed 3 nights in Dec 2023