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Santo Refugio Heritage Hotel

3.5 star property
Hotel with free parking, near Great Pyramid of Cholula

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Santo Refugio Heritage Hotel

Lobby sitting area
Outdoor banquet area
Lobby
Superior Room, 1 King Bed | Premium bedding, down comforters, minibar, in-room safe
Front of property

Reviews

9.4 out of 10

Exceptional

Popular amenities

  • Bar
    Bar
  • Pool
    Pool
  • Breakfast available
    Breakfast available
  • Parking available
    Parking available
  • Parking included
    Parking included
  • Pet friendly
    Pet friendly
The price is AED 227
AED 271 total
includes taxes & fees
25 Nov - 26 Nov

Room options

Available filters for rooms
Showing 3 of 3 rooms

View all photos for Superior Room, 1 King Bed

Superior Room, 1 King Bed | Premium bedding, down comforters, minibar, in-room safe

Superior Room, 1 King Bed

Highlights

Individually furnished
Individually decorated
Free rollaway/extra beds
LCD TV
Pillow menu
Blackout drapes/curtains
Down duvet
Premium bedding
  • 45 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Design Double Room

Premium bedding, down comforters, minibar, in-room safe

Design Double Room

Highlights

Individually furnished
Individually decorated
Free rollaway/extra beds
Free cribs/infant beds
LCD TV
Pillow menu
Day bed
Blackout drapes/curtains
  • 42 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Design Room

Design Room | Premium bedding, down comforters, minibar, in-room safe

Design Room

Highlights

Individually furnished
Individually decorated
Free rollaway/extra beds
Free cribs/infant beds
LCD TV
Pillow menu
Day bed
Blackout drapes/curtains
  • 32 sq m
  • Sleeps 3
  • 1 King Bed

Similar properties

Front of property

Camino Real Puebla Angelopolis

Pool
Spa
Restaurant
Air conditioning
8.2 out of 10, Very Good, (1403)
The price is AED 187
AED 223 total
includes taxes & fees
1 Dec - 2 Dec
Camino Real Puebla Angelopolis

About the neighborhood

Map
Santiago Momoxpan, San Andrés Cholula, PUE, 72775

What's nearby

  • University of the Americas Puebla - 6 min drive - 2.8 km
  • Great Pyramid of Cholula - 8 min drive - 3.6 km
  • Triangulo Las Animas Shopping Center - 11 min drive - 8.1 km
  • Angelopolis Commercial Center - 12 min drive - 9.8 km
  • Metropolitan Auditorium - 12 min drive - 10.2 km

Getting around

  • Puebla–Cholula Tourist Train Terminal - 26 min drive
  • Puebla Intl. Airport (PBC) - 27 min drive

Restaurants

  • ‪Juguería Conchita - ‬7 min drive
  • ‪Hacienda Santa Teresa - ‬7 min drive
  • ‪Humo Gris Boutique - ‬12 min walk
  • ‪Hot dogs y Hamburguesas Carcaña - ‬5 min walk
  • ‪Pozolería "Flor de María - ‬7 min walk

About this property

Santo Refugio Heritage Hotel

Hotel near Great Pyramid of Cholula
Located close to Triangulo Las Animas Shopping Center and Metropolitan Auditorium, Santo Refugio Heritage Hotel provides a terrace, a garden, and a library. Free in-room WiFi is available to all guests, along with dry cleaning/laundry services and a fireplace in the lobby.
You'll also enjoy perks such as:
  • An indoor pool and a children's pool, with sun loungers and pool umbrellas
  • Free self parking
  • Cooked-to-order breakfast (surcharge), access to a nearby indoor pool, and express check-out
  • Wedding services, a banquet hall, and outdoor furniture
Room features
All guestrooms are individually furnished, and have comforts such as premium bedding and pillow menus, in addition to thoughtful touches like laptop-compatible safes and laptop-friendly workspaces.
Extra conveniences in all rooms include:
  • Changing tables, children's books, and art supplies
  • Rainfall showers, free toiletries, and hair dryers
  • 32-inch LCD TVs with cable channels
  • Wardrobes/closets, coffee/tea makers, and daily housekeeping

Languages

English, Italian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free covered self parking on site
  • RV/bus/truck parking (surcharge) on site
  • Limited onsite parking (max 10 spaces per unit)
  • Onsite parking options include a carport and a garage

Food and drink

  • Cooked-to-order breakfast available for a fee daily 8:00 AM–noon: MXN 195-390 for adults and MXN 95-225 for children
  • 1 restaurant
  • 1 bar

Things to do

  • Access to nearby indoor pool
  • Children's pool
  • Indoor pool
  • Private picnics

Family friendly

  • Access to nearby indoor pool
  • Art supplies
  • Changing table
  • Children's books
  • Children's pool
  • Indoor pool

Conveniences

  • Banquet hall
  • Library
  • Lockers available
  • Reception hall

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Dry cleaning service
  • Luggage storage
  • Porter/bellhop
  • Turndown service
  • Wedding services

Business services

  • Conference space (1292 square feet)
  • Meeting rooms - 2

Outdoors

  • Garden
  • Outdoor furniture
  • Pool sun loungers
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • This property does not have elevators
  • Upper floors accessible by stairs only

More

  • Communal living room
  • Couples dining
  • Designated smoking areas (fines apply)
  • Fireplace in lobby
  • Romance packages available
  • Shared microwave
  • Shared refrigerator
  • Telescope

Room amenities

Bedroom

  • Bed sheets
  • Blackout drapes/curtains
  • Down comforter
  • Pillow menu
  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • 32-inch LCD TV
  • Cable channels
  • iPod dock
  • MP3 dock

Food and drink

  • Champagne service
  • Coffee/tea maker
  • Minibar

More

  • Desk
  • Electrical adapters/chargers
  • Guidebooks/recommendations
  • In-room massage
  • Individually decorated
  • Individually furnished
  • Iron/ironing board
  • Laptop-compatible safe
  • Laptop-friendly workspace
  • Local maps
  • Mobile key entry
  • Turndown service

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 10:00 PM
Early check-in subject to availability
Early check-in fee: MXN 350
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
Late check-out fee: MXN 350
Express check-out available

Special check-in instructions

Guests will receive an email 24 hours before arrival with check-in instructions; front desk staff will greet guests on arrival
This property doesn't offer after-hours check-in
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of MXN 590 per pet, per day, plus a deposit of MXN 1000 per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total (up to 22 lbs per pet)
Pets cannot be left unattended
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation
Food and water bowls and an off-leash area are available

Children and extra beds

Children are welcome
Children up to the age of 6 years can stay for free if using existing beds when occupying the parent or guardian's room

Property payment types

Important information

Optional extras

  • Fee for cooked-to-order breakfast: approximately MXN 195 to 390 for adults, and MXN 95 to 225 for children
  • Pet deposit: MXN 1000 per stay
  • Pet fee: MXN 590 per pet, per day
  • Service animals are exempt from fees
  • Early check-in fee: MXN 350 (subject to availability)
  • Late check-out fee: MXN 350 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a security system, and a first aid kit

We should mention

This property does not have elevators
Pool access available from 8:30 AM to 9:30 PM
Only registered guests are allowed in the guestrooms

Property is also known as

Santo Refugio Heritage
Santo Refugio Heritage Hotel Hotel
Santo Refugio Heritage Hotel San Andrés Cholula
Santo Refugio Heritage Hotel Hotel San Andrés Cholula

Frequently asked questions

Does Santo Refugio Heritage Hotel have a pool?

Yes, this property has an indoor pool and a children's pool. Pool access is from 8:30 AM–9:30 PM.

Is Santo Refugio Heritage Hotel pet-friendly?

Yes, this property allows cats and dogs (limit 2 total) with a maximum weight of up to 22 lbs per pet. There's a deposit of MXN 1000 per stay and a fee of MXN 590 per pet, per day. Service animals are exempt from fees.

How much is parking at Santo Refugio Heritage Hotel?

Self parking is free at this property.

What time is check-in at Santo Refugio Heritage Hotel?

Check-in start time: 3:00 PM; Check-in end time: 10:00 PM. Early check-in is available for a fee of MXN 350 (subject to availability). After-hours check-in is not available.

What time is check-out at Santo Refugio Heritage Hotel?

Check-out is at noon. Late check-out is available for MXN 350 (subject to availability).

Where is Santo Refugio Heritage Hotel located?

Located in Cholula, this hotel is 1.8 mi (2.9 km) from Great Pyramid of Cholula and within 6 mi (10 km) of FINSA and Triangulo Las Animas Shopping Center. Angelopolis Commercial Center and Metropolitan Auditorium are also within 9 mi (15 km).

Santo Refugio Heritage Hotel Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 39 out of 54 reviews" "
Rating 8 - Good. 12 out of 54 reviews" "
Rating 6 - Okay. 2 out of 54 reviews" "
Rating 4 - Poor. 1 out of 54 reviews" "
Rating 2 - Terrible. 0 out of 54 reviews" "

9.8/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

William

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2024

8/10 Good

Luke

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is the 2nd time we have stayed here. The staff are great and rooms are large and comfortable with king size beds. The hotel is pet friendly, but wanted 950 pesos for our dog for a one night stay which was more than the cost of the room. We had the charge reduced, but if we had known before how much the cost would be, we would not have stayed there. Last time , a year ago, the charge was much less.
Stayed 1 night in Feb 2024

10/10 Excellent

Alfredo

Stayed 2 nights in Feb 2023

10/10 Excellent

Anna, Middletown

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is a lovely oasis, but what makes the place stand out is the staff. We were treated extremely well—like invited guests. Ana is marvellous, as is the rest of the staff. I can’t rave about them enough.

10/10 Excellent

Adam

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing place. Family run hotel with great attention to detail and extremely friendly and welcoming staff. Huge gardens with gym and swimming pool. Foods delicious and it's extremely relaxing with a view of the volcano. Highly recommend 10/10.
Stayed 3 nights in Sep 2022

10/10 Excellent

Janet

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a wonderful experience, a warm welcome by the staff and pets ( a dog and a cat), the room was very spacious, and the decor was lovely. It made me feel I was like I was in my own house.
Stayed 1 night in Aug 2022

10/10 Excellent

Beverley

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We booked the accommodation same day of arrival and the manager was extremely helpful. On arrival we were so warmly greeted and made to feel so welcome with our three large dogs who are traveling with us. The hotel is spotless with a large garden where the pups were permitted to roam freely. Dinner was simply delicious with friendly service. We have truly been able to relax after many days on the road.
Stayed 1 night in Jun 2022

10/10 Excellent

Michelle

Stayed 2 nights in Sep 2024

10/10 Excellent

Mario Alberto Galindo

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente opcion, cerca de la plaza galerías… Gracias!!!
Stayed 1 night in Oct 2024

8/10 Good

Daniel

Stayed 2 nights in Sep 2024

10/10 Excellent

Rafael

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muchas gracias por su calidez con nosotros
Stayed 1 night in Sep 2024

6/10 Okay

Juan Ramon

Cocina regular/mala
Stayed 2 nights in Sep 2024

10/10 Excellent

Hugo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ok
Stayed 2 nights in Jul 2024

8/10 Good

Carlos Torres

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No incluía agua para beber de cortesía. Es más una casa que un hotel, muy bien atendido y la habitación en buenas condiciones.
Stayed 1 night in Jun 2024

10/10 Excellent

Laura

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El colchon, las almohadas y sabanas super bien!!!
Stayed 2 nights in May 2024

8/10 Good

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Nos quedaba muy cerca del lugar al que íbamos, buena atención, cómodo y tranquilo
Stayed 1 night in Apr 2024

10/10 Excellent

Said

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023

10/10 Excellent

José Jaime

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente servicio, así como también los alimentos del restaurante, un lugar tranquilo para conocer más de la gastronomía española
Stayed 1 night in Dec 2023

8/10 Good

Ernesto

Stayed 1 night in Dec 2023

10/10 Excellent

FRANCISCO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Un paraíso en Cholula
El lugar es un paraíso. El personal tiene una actitud positiva que se transmite al entorno.
Stayed 2 nights in Dec 2023

8/10 Good

Jaime Jr

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bien en gral peeero…
El personal del hotel es muy cordial y las instalaciones son bonitas. En nuestro caso no cumplió con las expectativas ya que mis hijos buscaban un lugar con alberca climatizada y resultó estar bastante fría. Además buscábamos un lugar petfriendly y aunque si lo es, no puedes dejar tu perro en la habitación mientras haces alguna otra actividad, lo que nos limitó bastante.
Stayed 1 night in Dec 2023

10/10 Excellent

WILFREDO PEREZ

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El lugar es muy bonito y tranquilo y el personal es muy amable.
Stayed 1 night in Dec 2023

10/10 Excellent

Consuelo

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

MARTHA AURORA

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gran opción
Magnífico servicio, atención personalizada. El restaurante aunque un poco caro vale muchísimo la pena. Definitivamente volvería.
Stayed 1 night in Dec 2023

8/10 Good

Toño

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023