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Real de Puebla

3.5 star property

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December 2024

Photo gallery for Real de Puebla

Breakfast, lunch, dinner served; Mexican cuisine
Outdoor pool
Reception
In-room safe, desk, iron/ironing board, free WiFi
Exterior

Reviews

6.8 out of 10

Popular amenities

  • Bar
    Bar
  • Pool
    Pool
  • Parking included
    Parking included
  • Laundry
    Laundry
  • Room service
    Room service
  • 24/7 front desk
    24/7 front desk

Room options

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About the neighborhood

Map
5 Poniente 2522 Col La Paz, 100m from Juarez Avenue, Puebla, PUE, 72160

What's nearby

  • Puebla Cathedral - 5 min drive
  • Zócalo de Puebla - 6 min drive
  • Angelopolis Commercial Center - 6 min drive
  • Metropolitan Auditorium - 7 min drive
  • Centro Expositor - 9 min drive

Getting around

  • Puebla–Cholula Tourist Train Terminal - 8 min drive
  • Puebla Intl. Airport (PBC) - 37 min drive

Restaurants

  • ‪Starbucks - ‬3 min walk
  • ‪Bistro 702 - ‬3 min walk
  • ‪Vips - ‬2 min walk
  • ‪Sonora Grill Prime - ‬2 min walk
  • ‪Beirut Beer Pong - ‬4 min walk

About this property

Real de Puebla

Hotel near Angelopolis Commercial Center
Located close to Metropolitan Auditorium and Centro Expositor, Real de Puebla provides a terrace, a garden, and dry cleaning/laundry services. The on-site Mexican cuisine restaurant, Talavera, offers breakfast, lunch, and dinner. Free in-room WiFi is available to all guests, along with a bar and a business center.
Other perks include:
  • An outdoor pool
  • Free self parking
  • Bike rentals, an electric car charging station, and express check-out
  • Express check-in, concierge services, and a banquet hall
Room features
All 161 rooms have amenities such as free WiFi, safes, and free bottled water.
Extra amenities include:
  • Recycling, LED light bulbs, and eco-friendly cleaning products
  • Bathrooms with eco-friendly toiletries and showers
  • 32-inch LED TVs with premium channels
  • Coffee/tea makers, ceiling fans, and daily housekeeping

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Electric car charging station on site

Food and drink

  • 1 restaurant
  • 1 bar
  • Room service available

Restaurants on site

  • Talavera

Things to do

  • Bicycle rentals
  • Outdoor pool

Family friendly

  • Laundry facilities
  • Outdoor pool

Conveniences

  • Banquet hall
  • Elevator
  • Front-desk safe
  • Water dispenser

Guest services

  • 24-hour front desk
  • Change of bedsheets (on request)
  • Change of towels (on request)
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Laundry facilities
  • Luggage storage
  • Porter/bellhop
  • Tour/ticket assistance
  • Wedding services

Business services

  • Business center
  • Conference space
  • Meeting rooms

Outdoors

  • Garden
  • Terrace
  • Vegetable garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)

More

  • 100% renewable energy
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Biodegradable coffee stirrers
  • Biodegradable drinking straws
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Local artist showcase
  • Locally-owned & organized tours & activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soda bottles
  • No plastic water bottles
  • Reusable cups only
  • Reusable tableware only
  • Smoke-free property
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Bed sheets
  • Ceiling fan

Bathroom

  • Eco-friendly toiletries
  • Hair dryer
  • Private bathroom
  • Shower

Entertainment

  • 32-inch LED TV
  • Cable channels
  • Premium channels

Food and drink

  • Coffee/tea maker
  • Free bottled water

More

  • Desk
  • Eco-friendly cleaning products provided
  • Energy-saving switches
  • Iron/ironing board
  • LED light bulbs
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers only

Policies

Check-in

Check-in time starts at 3 PM
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property uses a grey water recycling system
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property

Property is also known as

Best Western Puebla
Best Western Real
Best Western Real Hotel
Best Western Real Hotel Puebla
Best Western Real Puebla
Puebla Best Western
Best Western Real De Puebla Hotel Puebla
Best Western Real Puebla Hotel
Best Western Plus Puebla Hotel
Best Western Plus Real de Puebla
Best Western Real De Puebla
Real de Puebla Hotel
Real de Puebla Puebla
Best Western Plus Puebla
Real de Puebla Hotel Puebla

Frequently asked questions

Does Real de Puebla have a pool?

Yes, this property has an outdoor pool.

Is Real de Puebla pet-friendly?

No, pets are not allowed at this property.

How much is parking at Real de Puebla?

Self parking is free at this property.

What time is check-in at Real de Puebla?

Check-in begins at 3 PM.

What time is check-out at Real de Puebla?

Check-out is at noon.

Where is Real de Puebla located?

Situated in the business district, this hotel is 1.9 mi (3 km) from Angelopolis Commercial Center and 2.3 mi (3.7 km) from Metropolitan Auditorium. University Cultural Center of BUAP and Centro Expositor are also within 6 mi (10 km). Puebla–Cholula Tourist Train Terminal is 29 minutes by foot.

Real de Puebla Reviews

Reviews

6.8
Rating 10 - Excellent. 133 out of 703 reviews" "
Rating 8 - Good. 227 out of 703 reviews" "
Rating 6 - Okay. 179 out of 703 reviews" "
Rating 4 - Poor. 104 out of 703 reviews" "
Rating 2 - Terrible. 60 out of 703 reviews" "

7.4/10

Cleanliness

7.6/10

Staff & service

7.8/10

Amenities

6.4/10

Property conditions & facilities

Reviews

8/10 Good

Maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
It was nice.
Stayed 1 night in Nov 2019

8/10 Good

Verified traveler

Stayed 1 night in Jul 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Price good, location good.they have to improve in food variety.
Stayed 5 nights in Jan 2019

10/10 Excellent

Francisco Javier

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The stay was great the only thing the bothered me was the smell coming from the bathroom drain, besides great service and clean!
Stayed 3 nights in May 2019

4/10 Poor

Verified traveler

Business traveler
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Well located, but did not notice during booking that hotel rooms don’t have A/C. Was hot in the room during the day. They brought an additional fan but was a loud unit
Stayed 3 nights in May 2019

4/10 Poor

raul

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Disappointment
We made a reservation for two rooms 4 people but they gave us vouchers for continental beakfast for 3 only and the reseptionist had a nasty attitude we will not go back again.
Stayed 1 night in May 2019

8/10 Good

Verified traveler

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Bien
Falta más limpieza o hacer una renovación del hotel
Stayed 2 nights in Apr 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great customer service hotel in Puebla period.
The hotel was very clean. Customer service is on point. They great you with smile every time you walk in the lobby. They are always ready to help and assist you in making your stay enjoyable and pleasant. The breakfast is to die for. The pool area so beautiful and peaceful it makes you forget that you are in a rural area. Best experience ever Great Job I’ll surely be a guest for life when visiting Puebla Recommendation is 100+
Stayed 2 nights in Apr 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service
Centrally located, near bars, restaurants and shopping. Free valet service
Stayed 1 night in Feb 2019

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great for travelers with a car.
Everything was fine and enclosed parking was available. The hotel's location seemed strange and the building is unusual -- the elevators were the tip-off to me that it was built to be a hospital. I knew the staff was too young to know the history of the building so I asked an older cab driver if it had been a hospital. He told me it was built to be one but the neighbors objected and it opened as a hotel though the property is still owned by the Jenkins Foundation -- a major philanthropic organization in Puebla. My only observation/suggestion is that low wattage LED bulbs could replace the automatic shutoff of lights in the hallways which make then dark and eerie, though the lights do come on with motion in the hallways.
Stayed 1 night in Dec 2018

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Sub-standard level of room furniture and upkeep. There should be an upgrade of the furniture and general care
Stayed 3 nights in Nov 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018

10/10 Excellent

Achocoza, Tucson, Az

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Was great, people like Manuel that work in the restaurant gave us an excellent visit
Stayed 3 nights in Oct 2018

2/10 Terrible

Vangee, Puebla

Disliked: Cleanliness, property conditions & facilities, room comfort
Very unfriendly staff at front desk. Room dirty and bathoom towels poor condition. I won't comeback to this hotel.
Stayed 1 night in Aug 2018

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome
I always stay there, it's convenient,it's close to great food and it's comfortable and safe
Stayed 2 nights in Jun 2018

6/10 Okay

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
Room was okay at best
Room was rarely cleaned and it had the worst shower! No pressure or hot water.
Stayed 5 nights in Apr 2018

10/10 Excellent

Rafael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Francisco

Liked: Cleanliness, property conditions & facilities, room comfort
Hotel cercano a la UPAEP
Buen lugar para conocer las inmediaciones de la UPAEP, a donde nuestro hijo estudiará el semestre próximo
Stayed 3 nights in Feb 2018

10/10 Excellent

Paz, New Castle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice, access to many restaurants and churches
Like it a lot, the employees were very cordial and helpful, the location was excellent, I had my graduation ceremony, it was great!

6/10 Okay

BPS Atlanta GA , Atlanta,GA

Liked: Cleanliness, property conditions & facilities, room comfort
Nice Hotel At An Affordable Price
The hotel is in a good area and the staff is quite nice. The breakfast is quite good and the price is affordable. The beds are comfortable and the bathrooms are clean. My complaints: Room walls are thin. You can hear the music from the dining room late into the night. The parking your car charge The hotel tries to charge you PER bag they take to your room or put In the car.
Stayed 3 nights in May 2017

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location and my needs are met
For the price and location can't beat it I will stay there again and again because of the location for my needs

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overnight stay
The hotel was nice for an overnight stay. The price was good for a king size bed and a very comfortable room.

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best Western Plus
Location location location great location for my needs great restaurants around there central is 10 minutes walking

8/10 Good

Patricia

Liked: Cleanliness, staff & service
The bath tub Very small and old construction

2/10 Terrible

JOSE LUIS, SONORA,MEXICO

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
HORRIBLE EXPERIENCE
I will never return to this temible hotel, there were BEDBUGS and I was bitten and cause me very itchy and welts . Very unpleasant experience, don´t recommend to anyone.