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Hotel Palace Puebla

3.0 star property
Savor a cocktail at the bar while browsing local artwork on display nearby. Let us help you make memories with our attentive staff.

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Hotel Palace Puebla

Hallway
Standard Room, 2 Double Beds | Desk, laptop workspace, iron/ironing board, free WiFi
Standard Room, 2 Double Beds | Desk, laptop workspace, iron/ironing board, free WiFi
Front of property
Interior entrance

Reviews

8.0 out of 10

Very good

Popular amenities

  • Bar
  • Breakfast available
  • Room service
  • Parking included
  • 24/7 front desk
  • Housekeeping
The price is AED 106
AED 127 total
includes taxes & fees
12 Jan - 13 Jan

Room options

Available filters for rooms
Showing 2 of 2 rooms

View all photos for Standard Room, 2 Double Beds

Standard Room, 2 Double Beds | Desk, laptop workspace, iron/ironing board, free WiFi

Standard Room, 2 Double Beds

Highlights

Flat-screen TV
Fan
Private bathroom
Hair dryer
Satellite channels
Laptop workspace
Daily housekeeping
Desk
  • 30 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 Double Bed

Desk, laptop workspace, iron/ironing board, free WiFi

Standard Room, 1 Double Bed

Highlights

Flat-screen TV
Fan
Private bathroom
Hair dryer
Satellite channels
Laptop workspace
Daily housekeeping
Desk
  • 22 sq m
  • Sleeps 2
  • 1 Double Bed

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Exterior

Collection O Hotel Del Portal, Puebla

Free WiFi
Restaurant
Parking available
Business services
7.8 out of 10, Good, (727)
The price is AED 85
AED 117 total
includes taxes & fees
12 Jan - 13 Jan
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About the neighborhood

Map
2 ORIENTE NUMERO 13, Puebla, PUE, 72000

What's nearby

  • Zócalo de Puebla - 2 min walk
  • Puebla Cathedral - 7 min walk
  • Puebla Convention Center - 8 min walk
  • Fort Loreto - 6 min drive
  • Angelopolis Commercial Center - 8 min drive

Getting around

  • Puebla–Cholula Tourist Train Terminal - 6 min drive
  • Puebla Intl. Airport (PBC) - 43 min drive

Restaurants

  • ‪Starbucks - ‬1 min walk
  • ‪Hotel Royalty Centro - ‬2 min walk
  • ‪Antigua Taqueria la Oriental - ‬2 min walk
  • ‪El Globo - ‬2 min walk
  • ‪Antigua Taquería la Oriental - ‬2 min walk

About this property

Hotel Palace Puebla

Hotel near Zócalo de Puebla
Located close to Puebla Cathedral and Puebla Convention Center, Hotel Palace Puebla provides an art gallery on site, a shopping mall on site, and a bar. In addition to a restaurant, guests can connect to free in-room WiFi.
You'll also enjoy perks such as:
  • Free self parking and valet parking
  • Breakfast (surcharge), a 24-hour front desk, and tour/ticket assistance
  • A front-desk safe, concierge services, and an elevator
Room features
All 60 rooms have comforts such as laptop-friendly workspaces, in addition to amenities like free WiFi.
Other amenities include:
  • Bathrooms with hair dryers
  • 32-inch flat-screen TVs with satellite channels
  • Fans, daily housekeeping, and desks

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking available

Food and drink

  • To-go breakfast available for a fee daily 7:30 AM–noon: MXN 100-250 for adults and MXN 100-250 for children
  • 1 restaurant
  • 1 bar
  • Room service available

Things to do

  • Art gallery
  • Shopping mall

Conveniences

  • Elevator
  • Free newspapers in lobby
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Luggage storage
  • Tour/ticket assistance

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathtub
  • Elevator
  • Elevator door width (inches): 31
  • Front entrance ramp
  • Handrails in stairways
  • Stairway handrail height (inches): 26
  • Lever door handles
  • Well-lit path to entrance
  • Wheelchair-accessible parking
  • 2 on-site accessible parking spaces
  • Wheelchair-accessible restaurant
  • Wheelchair accessible (may have limitations)

More

  • Couples dining
  • Romance packages available
  • Smoke-free property

Room amenities

Bedroom

  • Bed sheets
  • Fan

Bathroom

  • Hair dryer
  • Private bathroom
  • Towels

Entertainment

  • 32-inch flat-screen TV
  • Satellite channels

More

  • Desk
  • Iron/ironing board (on request)
  • Laptop-friendly workspace
  • Mobile key entry
  • Phone

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 6:00 PM
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
This property doesn't offer after-hours check-in
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available

Property payment types

Important information

Optional extras

  • Fee for to-go breakfast: approximately MXN 100 to 250 for adults, and MXN 100 to 250 for children

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a security system, and a first aid kit

We should mention

No pets and no service animals are allowed at this property

Property is also known as

Hotel Palace Puebla
Palace Puebla
Hotel Palace
Hotel Palace Puebla Hotel
Hotel Palace Puebla Puebla
Hotel Palace Puebla Hotel Puebla

Frequently asked questions

Is Hotel Palace Puebla pet-friendly?

No, pets are not allowed at this property.

How much is parking at Hotel Palace Puebla?

Self parking and valet parking are free at this property.

What time is check-in at Hotel Palace Puebla?

Check-in start time: 2:00 PM; Check-in end time: 6:00 PM. After-hours check-in is not available.

What time is check-out at Hotel Palace Puebla?

Check-out is at noon.

Where is Hotel Palace Puebla located?

Located in Puebla Historic Center, this hotel is within a 10-minute walk of Zócalo de Puebla, Puebla Cathedral, and Puebla Convention Center. Fort Loreto and Centro Expositor are also within 3 mi (5 km). Puebla–Cholula Tourist Train Terminal is 22 minutes by foot.

Hotel Palace Puebla Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 147 out of 381 reviews" "
Rating 8 - Good. 138 out of 381 reviews" "
Rating 6 - Okay. 56 out of 381 reviews" "
Rating 4 - Poor. 19 out of 381 reviews" "
Rating 2 - Terrible. 21 out of 381 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

6/10 Okay

Jade

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Customer service was wonderful!
Stayed 1 night in Sep 2024

10/10 Excellent

MARIA DEL CARMEN

Business traveler
Liked: Cleanliness, staff & service
Stayed 1 night in Sep 2024

2/10 Terrible

CESAR

Business traveler
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Había chinches en la cama y termine picoteado y con una ronchas en todo mi cuerpo.
Stayed 2 nights in Aug 2024

10/10 Excellent

Julio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

10/10 Excellent

Jose Luis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place to stay.
Stayed 6 nights in Feb 2023

10/10 Excellent

RUBEN

Stayed 1 night in Jan 2023

10/10 Excellent

luis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2022

8/10 Good

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2022

6/10 Okay

Giovanny

Traveled with family and small children
Liked: Staff & service, amenities
Disliked: Cleanliness
I really liked that it was close to many historical and tourist areas I felt safe the problem I didn’t like was cleanness of the room, the floor was so dirty and dusty the toilet seat had stains on it and the shower head didn’t spray out that much water.
Stayed 2 nights in Apr 2022

10/10 Excellent

rossitza

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location
Stayed 3 nights in Mar 2022

10/10 Excellent

Eduardo

Stayed 2 nights in Feb 2022

8/10 Good

Noe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Downtown Puebla
Nice place in downtown area.
Stayed 1 night in Jan 2022

10/10 Excellent

Francisco

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good experience
Stayed 1 night in Jan 2022

10/10 Excellent

Guillermo

Liked: Cleanliness, staff & service, property conditions & facilities
Los colchones de la recamara pesimos , duros como tabla
Stayed 2 nights in Jan 2022

4/10 Poor

Priscila

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 4 nights in Nov 2021

10/10 Excellent

Elihu

Liked: Cleanliness, staff & service, property conditions & facilities
Great location
Stayed 3 nights in Oct 2021

8/10 Good

Jose Luis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good service. Clean room.
Stayed 5 nights in Oct 2021

2/10 Terrible

Lorenzo

Business traveler
Disliked: Staff & service, amenities
Nace
Stayed 2 nights in Oct 2021

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Room doesn’t have A/C. Room doesn’t have Safety Box Location excellent Everything else great Price of room very low
Stayed 5 nights in Sep 2021

10/10 Excellent

Allan L, Athol

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and a polite staff. Excellent restaurant on site.
Stayed 3 nights in Sep 2021

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Sep 2021

2/10 Terrible

Hector

Traveled with family
Liked: Cleanliness
The prices changes
Stayed 7 nights in Aug 2021

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2021

10/10 Excellent

Angela

Stayed 1 night in Jun 2021

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service
In May of 2021, the Hotel Palace had a sale price of 435 pesos for one person. Fantastic! I paid almost as much to stay at the miserable Hotel Casona Poblana.
Stayed 1 night in May 2021