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Hotel Elena

3.0 star property
Savor flavors from nearby eateries with grocery shopping service. Relax on the rooftop or let multilingual staff help plan your historic center adventure.

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Photo gallery for Hotel Elena

Interior
Porch
Standard Room | In-room safe, desk, free WiFi, bed sheets
Exterior
Interior

Reviews

8.0 out of 10
Very good

Popular amenities

  • Breakfast available
  • Parking included
  • Laundry
  • 24/7 front desk
  • Housekeeping
  • Free WiFi
The current price is AED 83
AED 99 total
includes taxes & fees
4 Mar - 5 Mar

Room options

Available filters for rooms
Showing 3 of 3 rooms

View all photos for Quadruple Room, 2 Queen Beds, Private Bathroom

Quadruple Room, 2 Queen Beds, Private Bathroom | In-room safe, desk, free WiFi, bed sheets

Quadruple Room, 2 Queen Beds, Private Bathroom

Highlights

Flat-screen TV
Portable fan
Private bathroom
Free bottled water
Cable channels
In-room safe
Daily housekeeping
Desk
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Room

Superior Room | In-room safe, desk, free WiFi, bed sheets

Superior Room

Highlights

Flat-screen TV
Portable fan
Private bathroom
Free bottled water
Cable channels
In-room safe
Daily housekeeping
Desk
  • 22 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room

Standard Room | In-room safe, desk, free WiFi, bed sheets

Standard Room

Highlights

Flat-screen TV
Portable fan
Private bathroom
Free bottled water
Cable channels
In-room safe
Daily housekeeping
Desk
  • Sleeps 2
  • 1 Large Twin Bed

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  • Parking included
  • Free WiFi
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8.2 out of 10, Very Good, (400)
The price is AED 87
AED 104 total
includes taxes & fees
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About the neighborhood

Map
Calle 2 Norte 608 Centro, Puebla, PUE, 72000

What's nearby

  • Zócalo de Puebla - 4 min walk
  • Puebla Convention Center - 9 min walk
  • Puebla Cathedral - 10 min walk
  • Fort Loreto - 5 min drive
  • Centro Expositor - 7 min drive

Getting around

  • Puebla–Cholula Tourist Train Terminal - 20 min walk
  • Puebla Intl. Airport (PBC) - 41 min drive

Restaurants

  • ‪El Anafre Rojo - ‬3 min walk
  • ‪Pozolería Chapala - ‬3 min walk
  • ‪El Viejo Rosario - ‬2 min walk
  • ‪Taquería Mocambo - ‬2 min walk
  • ‪Arugula - ‬2 min walk

About this property

Hotel Elena

Hotel near Zócalo de Puebla
Located close to Puebla Cathedral, Hotel Elena provides a free grocery shopping service, a rooftop terrace, and dry cleaning/laundry services. Free in-room WiFi is available to all guests, along with a restaurant and a snack bar/deli.
Other perks at this hotel include:
  • Free self parking and valet parking
  • Cooked-to-order breakfast (surcharge), express check-out, and concierge services
  • A porter/bellhop, outdoor furniture, and smoke-free premises
Room features
All guestrooms at Hotel Elena include amenities such as free WiFi, safes, and free bottled water.
Other amenities include:
  • Flat-screen TVs with cable channels
  • Portable fans, daily housekeeping, and desks

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free valet parking on site
  • Height restrictions apply for onsite parking

Food and drink

  • Cooked-to-order breakfast available for a fee daily 8:00 AM–11:00 AM: MXN 60 for adults and MXN 60 for children
  • 1 restaurant
  • Coffee/tea in common area(s)

Family friendly

  • Laundry facilities
  • Snack bar/deli

Conveniences

  • Front-desk safe

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Free grocery shopping service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance

Outdoors

  • Outdoor furniture
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • This property does not have elevators
  • Upper floors accessible by stairs only

More

  • Shared microwave
  • Shared refrigerator
  • Smoke-free property

Room amenities

Bedroom

  • Bed sheets
  • Portable fan

Bathroom

  • Shower
  • Towels

Entertainment

  • Cable channels
  • Flat-screen TV

Food and drink

  • Free bottled water

More

  • Desk
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 11:30 PM
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for cooked-to-order breakfast: approximately MXN 60 for adults and MXN 60 for children
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted

We should mention

This property does not have elevators
No pets and no service animals are allowed at this property
Parking height restrictions apply

Property is also known as

HOTEL ELENA Puebla
ELENA Puebla
HOTEL ELENA Hotel
HOTEL ELENA Puebla
HOTEL ELENA Hotel Puebla

Frequently asked questions

Is Hotel Elena pet-friendly?

No, pets are not allowed at this property.

How much is parking at Hotel Elena?

Self parking and valet parking are free at this property.

What time is check-in at Hotel Elena?

Check-in start time: 2:00 PM; Check-in end time: 11:30 PM. A fee applies for early check-in (subject to availability). Late check-in is available during limited hours.

What time is check-out at Hotel Elena?

Check-out is at noon. Late check-out is available for a fee (subject to availability).

Where is Hotel Elena located?

Located in Puebla Historic Center, this hotel is within a 5-minute walk of Mexican Revolution Museum and Zócalo de Puebla. Candy Street and Street of Candies are just steps away. Puebla–Cholula Tourist Train Terminal is 20 minutes by foot.

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Hotel Elena Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 54 out of 128 reviews
Rating 8 - Good. 40 out of 128 reviews
Rating 6 - Okay. 19 out of 128 reviews
Rating 4 - Poor. 4 out of 128 reviews
Rating 2 - Terrible. 11 out of 128 reviews

8.4/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Miguel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No water at night. Bar with loud music at night.in front of building. Last day coffee was cold. Service attendants excellent.
Stayed 5 nights in May 2023

2/10 Terrible

Fernando

Disliked: Cleanliness, staff & service, property conditions & facilities
Room which was reserved as City view Has no windows at all! Receptionist said it is Expedia system fault. Director of this hotel is absent all day, they don’t want to return money paid on the reservation desk on arrival. Expedia tried to make another charge For us to be able to change the hotel. Hotel description is a fraud. They know they don’t offer city view , they charge and don’t want to refund money paid for touristic product which does not correspond to the description.

8/10 Good

Diego Geovanni

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2025

10/10 Excellent

Victor

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2025

10/10 Excellent

Josue Martin

Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
Se supone que eran dos camas queen y solo eran camas matrimoniales, los cuartos están demasiado pequeños y los precios que dicen ahí no son los que corresponden
Stayed 1 night in Dec 2024

10/10 Excellent

Karla Adriana

Liked: Cleanliness, amenities
Muy atentos y excelente servicio, chico pero muy cómodo
Stayed 1 night in Dec 2024

6/10 Okay

Karina

Liked: Cleanliness, staff & service
No me salió agua caliente, el personal es extremadamente amable eso me gustó mucho
Stayed 1 night in Dec 2024

6/10 Okay

Danna

Liked: Staff & service, amenities, property conditions & facilities
En las mañanas hay mucho ruido de las regaderas de los otros huéspedes y no puedes dormir muy bien debido a eso, de ahí en fuera todo bien
Stayed 1 night in Nov 2024

10/10 Excellent

Enrique

Liked: Cleanliness, staff & service, amenities
Excelente lugar económico y muy bonito se descansa de maravilla me tocó 3 piso y es muy agotador sus escaleras agua caliente 100% recomendable volvería a regresar a sus instalaciones
Stayed 1 night in Sep 2024

6/10 Okay

Gaby

Liked: Staff & service, amenities
Disliked: Cleanliness
El hotel es sencillo. El trato es amable y las instalaciones no son sorprendentes, pero tampoco están mal. Lo que no conviene es que las cajas de seguridad de las habitaciones no funciona y hay que dejar los objetos de valor en recpeción. Las señoritas de recepción son muy amables, pero siempre están buscando espacio para las maletas porque hay días que se amontonan. Tampoco cambiaron ni toallas ni sábanas de la habitación cuando hicieron limpieza. Entonces, está bien, pero hay algunas cosas que podrían mejorar.
Stayed 2 nights in Sep 2024

8/10 Good

fausto rodrigo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Es un hotel muuy bonito, buena limpieza. Lo que no me gustó es que no tiene elevador y son bastabtes las escaleras que se tiene que subir
Stayed 1 night in Jun 2024

6/10 Okay

Nayely

Liked: Staff & service, amenities, property conditions & facilities
Tiene una buena ubicación, hotel muy básico, bueno para descansar, el personal es amable, la habitación que me asignaron en mis primeras noches, estaba demasiado pequeña y además olía a drenaje, en mi último día me dieron una habitación en primer piso y esa ya fue mucho mejor, ofrecen café jugo pan y fruta eso está muy bien para comenzar la mañana. No tiene elevador ni restaurante pero hay muchos lugares a donde ir a pasear ya que está en la zona centro.
Stayed 3 nights in Dec 2023

6/10 Okay

Joyce

Liked: Staff & service, property conditions & facilities
Bonito pero no fue tan cómodo
Pros: La zona es céntrica, el personal amable, el hotel bonito, incluyendo la habitación. Las vistas de la terraza son impresionantes. La habitación cuenta con aire acondicionado. Cons: Las almohadas y toallas son viejas. El desagüe de la regadera olía muy fuerte a drenaje. Hay 2 bares frente al hotel que tocan música a volumenes tan altos que aún con tapones se sentían las vibraciones toda la noche. Recomiendo evitar la habitación en terraza con balcón para estar lejos del ruido. Además porque son muchas escaleras para llegar a estás habitaciones en terraza.
Stayed 4 nights in Nov 2023

10/10 Excellent

Laura

Stayed 1 night in Oct 2023

10/10 Excellent

Karina

Stayed 1 night in Oct 2023

10/10 Excellent

FERNANDO ERNESTO

Liked: Cleanliness, property conditions & facilities, room comfort
El único detalle es el estacionamiento el no tener propio y tardan 25 minutos en traer el vehículo de ahí habitación muy bi e
Stayed 1 night in Aug 2023

10/10 Excellent

Maria Teresa

Liked: Cleanliness, staff & service, property conditions & facilities
Muy agradable y limpio
Stayed 2 nights in Jun 2023

6/10 Okay

Verified traveler

Cable
En general estuvo regular mi hospedaje, y que la TV no tenia muchos csnales de cable y los qud tenia no se vein bien o no se escuchava nada. La explicacion que dieron es que el proveedor del cable. Dejz mucho que desear.
Stayed 1 night in Jun 2023

10/10 Excellent

Dania Vanelly

Stayed 1 night in May 2023

2/10 Terrible

Jose Francisco

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Pésimo. Engañan. No hay camas queen, son matrimoniales. No son fotografias reales de Las habitaciones. Son diminutas. apenas caben las camas pegadas a 3 paredes. Falta mantenimiento. Es categoria 2 estrellas. Muy mal que mientan. Mi reserva dice 2 camas queen y no existen en ese hotel. Ni las habitaciones estan decoradas como en las fotos.
Stayed 2 nights in Mar 2023

10/10 Excellent

Miriam Cristian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lo único malo es el ruido de la calle y del bar, igual pudieran poner un aislante de ruido en la ventana, x todo lo demás, me gusto mucho!
Stayed 2 nights in Feb 2023

10/10 Excellent

Jean-Marc

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Propre et pas cher
Hotel très bien placé, propre et tres bon marché. Jolie terrasse sur le toit. Service de voiturier pour ne pas avoir de tracas avec la voiture.
Stayed 1 night in Feb 2023

10/10 Excellent

Gonzalo Manuel

Stayed 1 night in Oct 2022

4/10 Poor

Gerardo

Disliked: Cleanliness, staff & service
Pésimo servicio de limpieza, llena de manchas las sábanas, daba asco. No concuerda con lo que ofrecen en fotografía muy decepcionado.
Stayed 1 night in Aug 2022

2/10 Terrible

gaby

Disliked: Cleanliness, staff & service
Si vas en plan de trabajo pésimo servicio
Desde que llegue pregunte por el estacionamiento y me dijeron que si tenian, me pidieron que me registrara y al finalizar ya me dijeron que estaba a 3 cuadras y que si yo lo llevaba ellos no se hacian responsables de nada de lo que le ocurriera al vehiculo por lo que debia usar el valet parking . Al entrar a la habitacion, y me encientroncon las sabanas manchadas de la cama y cabello atras de la puerta del baño. Menciona que hay restaurante peor edta cerrado, no hay alimentos para comoda o cena. Tienen prendidas las luces del patio que dan a la habitacion y lastima la luz para dormir, hable y me dijeron que se apagan hasta las 12:30. Enfrente hay un bar que toca musica fuerte y no se puede dormir .A las 6 de la mañana del dia siguiente me queria bañar a las 6 porque tenia que estar en una reunion a las 7:30 y no habia agua caliente, llame y me dijeron que estaba apagada la caldera y quien la prendia llegaba a las 7. La persona llego 7:30 y al final nunca se calento el agua, me bañe con agua helada... pedi al auto a las 8 porque me dijeron que se debia pedir con anticipacion, baje a las 8:15 y hasta entonces le pidieron al valet que fuera por el vehiculo.
Sabana sucias
Cabello por todos lados de la habitación
Sábanas sucias
Stayed 1 night in Aug 2022