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Hotel Elena

3.0 star property
Hotel with free valet parking, a short walk to Zócalo de Puebla

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hotel Elena

Interior
Standard Room | In-room safe, desk, free WiFi, bed sheets
Interior
Exterior
Porch

Reviews

8.0 out of 10

Very good

Popular amenities

  • Breakfast available
  • Laundry
  • Parking included
  • 24/7 front desk
  • Housekeeping
  • Free WiFi
The price is AED 149
AED 178 total
includes taxes & fees
29 Dec - 30 Dec

Room options

Available filters for rooms
Showing 3 of 3 rooms

View all photos for Quadruple Room, 2 Queen Beds, Private Bathroom

Quadruple Room, 2 Queen Beds, Private Bathroom | In-room safe, desk, free WiFi, bed sheets

Quadruple Room, 2 Queen Beds, Private Bathroom

Highlights

Flat-screen TV
Portable fan
Private bathroom
Free bottled water
Cable channels
Desk
In-room safe
Daily housekeeping
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Room

Superior Room | In-room safe, desk, free WiFi, bed sheets

Superior Room

Highlights

Flat-screen TV
Portable fan
Private bathroom
Free bottled water
Cable channels
Desk
In-room safe
Daily housekeeping
  • 22 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room

Standard Room | In-room safe, desk, free WiFi, bed sheets

Standard Room

Highlights

Flat-screen TV
Portable fan
Private bathroom
Free bottled water
Cable channels
Desk
In-room safe
Daily housekeeping
  • Sleeps 2
  • 1 Large Twin Bed

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About the neighborhood

Map
Calle 2 Norte 608 Centro, Puebla, PUE, 72000

What's nearby

  • Zócalo de Puebla - 4 min walk
  • Puebla Convention Center - 9 min walk
  • Los Sapos Bazaar - 10 min walk
  • Puebla Cathedral - 10 min walk
  • Fort Loreto - 5 min drive

Getting around

  • Puebla–Cholula Tourist Train Terminal - 20 min walk
  • Puebla Intl. Airport (PBC) - 41 min drive

Restaurants

  • ‪El Anafre Rojo - ‬3 min walk
  • ‪Pozolería Chapala - ‬3 min walk
  • ‪El Viejo Rosario - ‬2 min walk
  • ‪Taquería Mocambo - ‬2 min walk
  • ‪Arugula - ‬2 min walk

About this property

Hotel Elena

Hotel near Zócalo de Puebla
Located close to Puebla Cathedral, Hotel Elena provides a free grocery shopping service, a rooftop terrace, and dry cleaning/laundry services. Free in-room WiFi is available to all guests, along with a restaurant and a snack bar/deli.
Other perks at this hotel include:
  • Free self parking and valet parking
  • Cooked-to-order breakfast (surcharge), express check-out, and luggage storage
  • A 24-hour front desk, tour/ticket assistance, and smoke-free premises
Room features
All guestrooms at Hotel Elena include amenities such as free WiFi, safes, and free bottled water.
Other amenities include:
  • Flat-screen TVs with cable channels
  • Portable fans, daily housekeeping, and desks

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free valet parking on site
  • Height restrictions apply for onsite parking

Food and drink

  • Cooked-to-order breakfast available for a fee daily 8:00 AM–11:00 AM: MXN 60 for adults and MXN 60 for children
  • 1 restaurant
  • Coffee/tea in common area(s)

Family friendly

  • Laundry facilities
  • Snack bar/deli

Conveniences

  • Front-desk safe

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Free grocery shopping service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance

Outdoors

  • Outdoor furniture
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • This property does not have elevators
  • Upper floors accessible by stairs only

More

  • Shared microwave
  • Shared refrigerator
  • Smoke-free property

Room amenities

Bedroom

  • Bed sheets
  • Portable fan

Bathroom

  • Shower
  • Towels

Entertainment

  • Cable channels
  • Flat-screen TV

Food and drink

  • Free bottled water

More

  • Desk
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 11:30 PM
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for cooked-to-order breakfast: approximately MXN 60 for adults and MXN 60 for children
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted

We should mention

This property does not have elevators
No pets and no service animals are allowed at this property
Parking height restrictions apply

Property is also known as

HOTEL ELENA Puebla
ELENA Puebla
HOTEL ELENA Hotel
HOTEL ELENA Puebla
HOTEL ELENA Hotel Puebla

Frequently asked questions

Is Hotel Elena pet-friendly?

No, pets are not allowed at this property.

How much is parking at Hotel Elena?

Self parking and valet parking are free at this property.

What time is check-in at Hotel Elena?

Check-in start time: 2:00 PM; Check-in end time: 11:30 PM. A fee applies for early check-in (subject to availability). Late check-in is available during limited hours.

What time is check-out at Hotel Elena?

Check-out is at noon. Late check-out is available for a fee (subject to availability).

Where is Hotel Elena located?

Located in Puebla Historic Center, this hotel is within a 5-minute walk of Mexican Revolution Museum and Zócalo de Puebla. Candy Street and Street of Candies are just steps away. Puebla–Cholula Tourist Train Terminal is 20 minutes by foot.

Hotel Elena Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 50 out of 123 reviews" "
Rating 8 - Good. 39 out of 123 reviews" "
Rating 6 - Okay. 19 out of 123 reviews" "
Rating 4 - Poor. 4 out of 123 reviews" "
Rating 2 - Terrible. 11 out of 123 reviews" "

8.4/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

2/10 Terrible

Fernando

Business traveler, Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Room which was reserved as City view Has no windows at all! Receptionist said it is Expedia system fault. Director of this hotel is absent all day, they don’t want to return money paid on the reservation desk on arrival. Expedia tried to make another charge For us to be able to change the hotel. Hotel description is a fraud. They know they don’t offer city view , they charge and don’t want to refund money paid for touristic product which does not correspond to the description.

6/10 Okay

Joyce

Liked: Staff & service, property conditions & facilities
Bonito pero no fue tan cómodo
Pros: La zona es céntrica, el personal amable, el hotel bonito, incluyendo la habitación. Las vistas de la terraza son impresionantes. La habitación cuenta con aire acondicionado. Cons: Las almohadas y toallas son viejas. El desagüe de la regadera olía muy fuerte a drenaje. Hay 2 bares frente al hotel que tocan música a volumenes tan altos que aún con tapones se sentían las vibraciones toda la noche. Recomiendo evitar la habitación en terraza con balcón para estar lejos del ruido. Además porque son muchas escaleras para llegar a estás habitaciones en terraza.
Stayed 4 nights in Nov 2023

8/10 Good

Miguel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No water at night. Bar with loud music at night.in front of building. Last day coffee was cold. Service attendants excellent.
Stayed 5 nights in May 2023

10/10 Excellent

Sandra, Houston

Liked: Cleanliness, staff & service, property conditions & facilities
Colonial decor, nice staff, and very helpful.
Stayed 2 nights in Apr 2022

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Go somewhere else
The room is old, has no windows and bo heat. They claim the room to be no smoking but it smells of smoke. They charged me 200 pesos because my four year old was sick (vomit) in the bed. Not impressed.
Stayed 1 night in Jan 2022

10/10 Excellent

Esther

Stayed 1 night in Aug 2021

10/10 Excellent

Aleksandar

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2021

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
Requested double bed room and got a room with two twin beds put together. No working AC, stairs are the only access to rooms. Friendly staff, easy walk to city center.
Stayed 4 nights in May 2021

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excelente place, very close to down town city and many other places to eat and shop!
Stayed 5 nights in Mar 2021

6/10 Okay

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is very centric, good location, the room was nice, confortable bed, hot in the day but no need to use the AC, the only think is if you like cold showers this is the right hotel, most of the time the water at the shower was cold, no very nice! But for the price we got what we paid!
Stayed 4 nights in Feb 2021

8/10 Good

Verified traveler

Business traveler, Traveled with family
Liked: Cleanliness, staff & service
Buena ubicación. Los blancos y almohadas podrían ser mejores. Lo ideal es pedir una de las 3 habitaciones con ventana a la calle.
Stayed 2 nights in Dec 2020

10/10 Excellent

Maggie, Puebla

Liked: Cleanliness, staff & service, property conditions & facilities
Everything very good clean and the hospitality very friendly and staff very helpful
Stayed 1 night in Sep 2020

6/10 Okay

Edgar Alberto

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2020

10/10 Excellent

Maria Angelica

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel!
We arrived at this hotel and was very surprised at how nice the hotel is! Ruth was extremely nice and professional, and she took extra care to make sure my elderly mother in law was comfortable. The room was very nice, clean and spacious. The room also included a continental breakfast. The woman serving breakfast was extremely nice and very helpful. In the evening we sat in the lobby and Marco, the evening staff was very kind and offered to help us with anything we needed. The hotel is located in a very central area, 5 to 10 minutes walking to the zocalo, cathedral and many other beautiful places. The hotel is half a block from the “Candy street”. I would definitely recommend this hotel to anyone looking for a place to stay in Puebla.
Stayed 1 night in Oct 2019

8/10 Good

Verified traveler

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2019

8/10 Good

Claudia Estefania

Liked: Cleanliness, room comfort
Good place, bad parking service
The parking is far, the valet takes up to 30 minutes to deliver your car
Stayed 2 nights in Oct 2019

8/10 Good

mercedes

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019

10/10 Excellent

Karla Adriana

Business traveler, Traveled with partner
Liked: Cleanliness, amenities
Muy atentos y excelente servicio, chico pero muy cómodo
Stayed 1 night in Dec 2024

6/10 Okay

Karina

Liked: Cleanliness, staff & service
No me salió agua caliente, el personal es extremadamente amable eso me gustó mucho
Stayed 1 night in Dec 2024

6/10 Okay

Danna

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
En las mañanas hay mucho ruido de las regaderas de los otros huéspedes y no puedes dormir muy bien debido a eso, de ahí en fuera todo bien
Stayed 1 night in Nov 2024

10/10 Excellent

Enrique

Liked: Cleanliness, staff & service, amenities
Excelente lugar económico y muy bonito se descansa de maravilla me tocó 3 piso y es muy agotador sus escaleras agua caliente 100% recomendable volvería a regresar a sus instalaciones
Stayed 1 night in Sep 2024

6/10 Okay

Gaby

Business traveler, Traveled with partner
Liked: Staff & service, amenities
Disliked: Cleanliness
El hotel es sencillo. El trato es amable y las instalaciones no son sorprendentes, pero tampoco están mal. Lo que no conviene es que las cajas de seguridad de las habitaciones no funciona y hay que dejar los objetos de valor en recpeción. Las señoritas de recepción son muy amables, pero siempre están buscando espacio para las maletas porque hay días que se amontonan. Tampoco cambiaron ni toallas ni sábanas de la habitación cuando hicieron limpieza. Entonces, está bien, pero hay algunas cosas que podrían mejorar.
Stayed 2 nights in Sep 2024

8/10 Good

fausto rodrigo

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Es un hotel muuy bonito, buena limpieza. Lo que no me gustó es que no tiene elevador y son bastabtes las escaleras que se tiene que subir
Stayed 1 night in Jun 2024

6/10 Okay

Nayely, Xalapa

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Tiene una buena ubicación, hotel muy básico, bueno para descansar, el personal es amable, la habitación que me asignaron en mis primeras noches, estaba demasiado pequeña y además olía a drenaje, en mi último día me dieron una habitación en primer piso y esa ya fue mucho mejor, ofrecen café jugo pan y fruta eso está muy bien para comenzar la mañana. No tiene elevador ni restaurante pero hay muchos lugares a donde ir a pasear ya que está en la zona centro.
Stayed 3 nights in Dec 2023

10/10 Excellent

Laura

Traveled with family
Stayed 1 night in Oct 2023