See all properties
Save

Hotel Diana

3.5 star property
Feel pampered with relaxing massages or take in city views on the rooftop terrace while enjoying attentive service.

Choose dates to view prices

Photo gallery for Hotel Diana

Terrace/patio
Double Room, 2 Queen Beds | Premium bedding, down comforters, in-room safe, blackout drapes
Restaurant
Exterior
Standard Room, 1 Queen Bed | Bathroom | Free toiletries, hair dryer, towels, soap

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Bar
  • Spa
  • Parking included
  • Room service
  • Laundry
  • 24/7 front desk
The current price is AED 168
AED 200 total
includes taxes & fees
9 Mar - 10 Mar

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Junior Suite, 1 King Bed

Junior Suite, 1 King Bed | Premium bedding, down comforters, in-room safe, blackout drapes

Junior Suite, 1 King Bed

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
Smart TV
Hypo-allergenic bedding
Down duvet
Blackout drapes/curtains
  • Sleeps 3
  • 1 King Bed

View all photos for Master Suite King

Master Suite King | Premium bedding, down comforters, in-room safe, blackout drapes

Master Suite King

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
Smart TV
Hypo-allergenic bedding
Down duvet
Blackout drapes/curtains
  • Sleeps 4
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Executive Room, 1 King Bed

Executive Room, 1 King Bed | Premium bedding, down comforters, in-room safe, blackout drapes

Executive Room, 1 King Bed

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
Smart TV
Hypo-allergenic bedding
Down duvet
Blackout drapes/curtains
  • Sleeps 3
  • 1 King Bed

View all photos for Double Room, 2 Queen Beds

Double Room, 2 Queen Beds | Premium bedding, down comforters, in-room safe, blackout drapes

Double Room, 2 Queen Beds

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
Smart TV
Hypo-allergenic bedding
Down duvet
Blackout drapes/curtains
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 Queen Bed

Standard Room, 1 Queen Bed | Premium bedding, down comforters, in-room safe, blackout drapes

Standard Room, 1 Queen Bed

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
Smart TV
Hypo-allergenic bedding
Down duvet
Blackout drapes/curtains
  • Sleeps 2
  • 1 Queen Bed

Similar properties

Outdoor pool

NH Puebla Centro Histórico

  • Pool
  • Pet friendly
  • Free WiFi
  • Restaurant
8.6 out of 10, Excellent, (1129)
The price is AED 175
AED 208 total
includes taxes & fees
23 Mar - 24 Mar
NH Puebla Centro Histórico

About the neighborhood

Map
Av 5 Pte #329, Puebla, PUE, 72000

What's nearby

  • Palafoxiana Library - 5 min walk
  • Zócalo de Puebla - 5 min walk
  • Puebla Cathedral - 6 min walk
  • Puebla Convention Center - 17 min walk
  • Fort Loreto - 6 min drive

Getting around

  • Puebla–Cholula Tourist Train Terminal - 8 min drive
  • Puebla Intl. Airport (PBC) - 44 min drive

Restaurants

  • ‪Fonda la Mexicana - ‬2 min walk
  • ‪Tacos Tony - ‬3 min walk
  • ‪Antojitos Tomy - ‬2 min walk
  • ‪La Pasita 2 - ‬2 min walk
  • ‪Taquitos Puebla - ‬1 min walk

About this property

Hotel Diana

Hotel near Zócalo de Puebla
Located close to Palafoxiana Library and Puebla Cathedral, Hotel Diana provides a free daily manager's reception, a terrace, and laundry facilities. Treat yourself to a sports massage at the onsite spa. In addition to a bar and a restaurant, guests can connect to free in-room WiFi.
Additional perks include:
  • Free self parking and valet parking
  • Tour/ticket assistance, a TV in the lobby, and massage treatment rooms
  • A 24-hour front desk, multilingual staff, and an elevator
  • Guest reviews speak highly of the helpful staff
Room features
All guestrooms at Hotel Diana have comforts such as premium bedding and air conditioning, as well as amenities like free WiFi and safes.
Other conveniences in all rooms include:
  • Hypo-allergenic bedding and down comforters
  • Bathrooms with free toiletries and hair dryers
  • 42-inch Smart TVs with Netflix, streaming services, and cable channels
  • Heating, daily housekeeping, and phones

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free valet parking on site
  • Free offsite parking within 328 ft

Food and drink

  • 1 restaurant
  • 1 bar
  • Free daily reception
  • Room service available

Things to do

  • Full-service spa

Family friendly

  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • Banquet hall
  • Elevator
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Tour/ticket assistance

Outdoors

  • Terrace

Spa

  • Couples treatment room(s)
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - prenatal
  • Massage - sports
  • Massage - Thai
  • Massage/treatment rooms
  • Spa open daily
  • Treatment room

Accessibility

  • Elevator

More

  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Down comforter
  • Heating
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • 42-inch Smart TV
  • Cable channels
  • Netflix
  • Streaming services

More

  • Connecting rooms available
  • In-room massage
  • Iron/ironing board (on request)
  • Local maps
  • Phone
  • Safe
  • Soundproofing
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 5:00 PM
Early check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Guests will receive an email 24 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
1 child, up to the age of 10 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Laundry fee: MXN 60.00 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit

We should mention

Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Hotel Diana Hotel
Hotel Diana Puebla
Hotel Diana Hotel Puebla
El Capricho Hotel Boutique

Frequently asked questions

Is Hotel Diana pet-friendly?

No, pets are not allowed at this property.

How much does it cost to stay at Hotel Diana?

As of 4 March 2025, prices found for a 1-night stay for 2 adults at Hotel Diana on 5 March 2025 start from $55.01, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at Hotel Diana?

Self parking and valet parking are free at this property; nearby parking is also free.

What time is check-in at Hotel Diana?

Check-in start time: 3:00 PM; Check-in end time: 5:00 PM. After-hours check-in is not available.

What time is check-out at Hotel Diana?

Check-out is at noon.

Where is Hotel Diana located?

Located in Puebla Historic Center, this spa hotel is within a 5-minute walk of Palafoxiana Library and Zócalo de Puebla. Puebla Cathedral and Museo del Ferrocarril are also within 1 mi (2 km). Puebla–Cholula Tourist Train Terminal is 20 minutes by foot.

Have a question?

AI iconBeta

Get instant answers with AI powered search of property information and reviews.

Hotel Diana Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 296 out of 447 reviews
Rating 8 - Good. 103 out of 447 reviews
Rating 6 - Okay. 20 out of 447 reviews
Rating 4 - Poor. 19 out of 447 reviews
Rating 2 - Terrible. 9 out of 447 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Bertha

Liked: Cleanliness, staff & service
Great staff premises are clean and cozy.
Stayed 1 night in Nov 2024

10/10 Excellent

Veysel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel and staff, worth it!
Stayed 1 night in Oct 2024

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place to stay. The room was clean and the attention was amazing
Stayed 1 night in Sep 2024

8/10 Good

Donald

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well-maintained, charming and conveniently located to many walkable attractions and restaurants.
Stayed 1 night in Jul 2024

8/10 Good

BERNARDO LOPEZRAYON

Liked: Staff & service, amenities, property conditions & facilities
ok
Stayed 2 nights in Oct 2024

10/10 Excellent

Rafael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff
Stayed 5 nights in Aug 2024

10/10 Excellent

Rafael

Clean room
Stayed 1 night in Sep 2024

10/10 Excellent

Fermin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Oct 2024

8/10 Good

Ernesto Javier

Liked: Cleanliness, staff & service, property conditions & facilities
ok
Stayed 1 night in Nov 2024

10/10 Excellent

Brian

Liked: Cleanliness, property conditions & facilities, room comfort
Great Place!
Quiet, comfortable, clean, and friendly hotel with nice style. Close to everything in historic centro. Easy walking to mercados, restaurants, puestos, bars, and parks. 20 minute Uber to CAPU.
Stayed 2 nights in Jul 2024

8/10 Good

Joseph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel close to the Plaza. Restaurant and Bar not so good but nice places very close by.
Stayed 5 nights in Sep 2023

8/10 Good

CARLOS

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and service excellent
Stayed 1 night in Aug 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place!
The staff was absolutely the sweetest and everything was perfect. The only thing was the elevator sometimes was a little sketchy - but overall it's a great place!
Stayed 3 nights in Jul 2022

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Great location
Once the staff helped us get a room with a window, the stay was very good. When making the reservation I would request a window. The staff did their best, and that was appreciated.
Stayed 1 night in Nov 2023

10/10 Excellent

Brenda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful and Great Price
This hotel is fantastic. Once that section of Puebla completes the fiber optic upgrades, absoluely outstanding. We stay in Puebla often and this will be our place!
Stayed 2 nights in Dec 2022

8/10 Good

Lori

Liked: Cleanliness, room comfort
The room was clean but sparse. Staff was friendly and it very clean
Stayed 14 nights in Mar 2023

8/10 Good

Javier

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice for the price
Every one was nice
Stayed 2 nights in Sep 2022

10/10 Excellent

mark

Liked: Cleanliness, staff & service, property conditions & facilities
m
Stayed 1 night in Jan 2024

10/10 Excellent

Saul

Liked: Cleanliness, staff & service, property conditions & facilities
Confortable
Stayed 1 night in Jun 2023

10/10 Excellent

Ignacio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Near center
Stayed 9 nights in Aug 2022

10/10 Excellent

Gilbert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good attitude
Stayed 3 nights in Nov 2022

10/10 Excellent

Jaime

Liked: Cleanliness, staff & service, property conditions & facilities
Customer service is excellent. There’s always someone at the door to greet you. They take your bags up for you, show you how everything works, etc. There’s a beautiful view of La Catedral from the rooftop terrace.
Stayed 2 nights in Nov 2022

8/10 Good

Lam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room 403 sink is detached so be careful putting any weight on it.
Stayed 7 nights in Nov 2022

4/10 Poor

Donnalyn

Liked: Cleanliness, amenities, property conditions & facilities
I booked for a 2-night stay. When i got there, they said that they had to fix the a/c in the room the next day around 1:00pm. They offered a room next door with no balcony, smaller room, no tub. But the price would be the same to the room i made reservation for with balcony and tub which was the Junior Suite. I asked if they would be able to lower the price due to the inconvenience and downgraded room but they wouldn’t honor it. So, i checked-out and went to another hotel. It was hard finding another hotel because either fully booked or price was too high. Other than that, the Junior Suite was really nice!
Stayed 2 nights in Sep 2022

6/10 Okay

Adrian

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Will not recommend, poor service!!
Unfortunately the service from the front desk and the restaurant ruins the good work that people are doing in the hotel. First of all they gave us a key that opened a different room, we had room 309, by accident we went to room 308 and we were able to open that room with the key. Luckily nobody was there. Then the restaurant, the food for breakfast, was very poor. We decided to buy our own breakfast, à la cart, but he was Very poor quality and very primitive service tour. The room did not have enough towels, and requested extra towels, it took about two hours to get the extra towels. It was about 11 o’clock at night when the towels came in. Also at the checkout, when we are in our car ready to leave we had the front desk person running out of the hotel accusing us of stealing a towel, she told us to go upstairs to the room to check where was the towel. We offer her to check our luggage, to go in the trunk of our car and look at our suitcases to found as stolen towel, we feel accused, and also we were asked to go upstairs to look for the towel, when actually it was no towel missing at all. We travel a lot all over the world for a long time, we retired people, and this is the first time ever they were accused of stealing it towel. Very poor service, very disappointing in the way things were handled, and definitely this is what is ruining your hotel, the service, the facilities are fine and actually very nice, but I had to deal my whole stay with stuff that is not trained.
Stayed 2 nights in Aug 2022