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El Encanto

4.0 star property
Colonial Puebla hotel in Puebla Historic Center with a rooftop terrace

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for El Encanto

Standard Loft, 1 Double Bed | Minibar, in-room safe, individually decorated, individually furnished
Standard Loft, 1 Double Bed | Living area | TV
Interior
Lobby sitting area
Business center

Reviews

7.4 out of 10

Good

Popular amenities

  • Bar
  • Spa
  • Room service
  • Air conditioning
  • Free WiFi
  • 24/7 front desk

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Junior Suite, 1 Bedroom

Junior Suite, 1 Bedroom | Minibar, in-room safe, individually decorated, individually furnished

Junior Suite, 1 Bedroom

Highlights

Yard
Balcony
Individually furnished
Individually decorated
Air conditioning
TV
Separate bedroom
Private bathroom
  • 55 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Standard Loft, 1 Double Bed

Standard Loft, 1 Double Bed | Minibar, in-room safe, individually decorated, individually furnished

Standard Loft, 1 Double Bed

Highlights

Yard
Balcony
Individually furnished
Individually decorated
Air conditioning
TV
Separate bedroom
Private bathroom
  • 35 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Luxury Double Room, 1 King Bed

Luxury Double Room, 1 King Bed | Minibar, in-room safe, individually decorated, individually furnished

Luxury Double Room, 1 King Bed

Highlights

Yard
Balcony
Individually furnished
Individually decorated
Air conditioning
TV
Private bathroom
Hair dryer
  • 7 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Superior Room, 2 Double Beds

Superior Room, 2 Double Beds | Minibar, in-room safe, individually decorated, individually furnished

Superior Room, 2 Double Beds

Highlights

Yard
Balcony
Individually furnished
Individually decorated
Air conditioning
TV
Private bathroom
Hair dryer
  • 45 sq m
  • Sleeps 4
  • 2 Double Beds

About the neighborhood

Map
5 Poniente No. 105, Local B, Centro, Puebla, PUE, 72000

What's nearby

  • Zócalo de Puebla - 1 min walk - 0.2 km
  • Puebla Cathedral - 3 min walk - 0.3 km
  • Los Sapos Bazaar - 6 min walk - 0.5 km
  • Puebla Convention Center - 13 min walk - 1.1 km
  • Angelopolis Commercial Center - 8 min drive - 6.2 km

Getting around

  • Puebla–Cholula Tourist Train Terminal - 10 min drive
  • Puebla Intl. Airport (PBC) - 43 min drive

Restaurants

  • ‪El Mural de los Poblanos - ‬2 min walk
  • ‪Tortas Meche - ‬2 min walk
  • ‪Attico 303 - ‬2 min walk
  • ‪Comal Cocina de Antojo - ‬1 min walk
  • ‪Miel de Agave - ‬3 min walk

About this property

El Encanto

Upscale hotel near Zócalo de Puebla
Near Puebla Cathedral, El Encanto provides a rooftop terrace, a bar, and a restaurant. Treat yourself to spa services, such as a facial, a hot stone massage, or aromatherapy. Stay connected with free in-room WiFi.
Additional perks include:
  • A roundtrip airport shuttle (surcharge), an elevator, and a 24-hour front desk
  • Tour/ticket assistance, concierge services, and multilingual staff
  • 1 meeting room, luggage storage, and wedding services
Room features
All guestrooms are individually furnished, and offer comforts such as air conditioning, as well as perks like free WiFi and safes.
Extra amenities include:
  • Bathrooms with showers and free toiletries
  • TVs with cable channels
  • Private yards, housekeeping, and phones

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Offsite parking within 3281 ft (MXN 100 per night), from 8:00 PM to 8:00 AM; reservations required
  • Roundtrip airport shuttle (surcharge) from 6:00 AM - 11:30 PM
  • Airport shuttle at scheduled times, on request
  • Area shuttle (surcharge)

Food and drink

  • 1 restaurant
  • 1 bar
  • Room service available

Restaurants on site

  • El Patio de los Venados

Things to do

  • Spa services

Family friendly

  • Snack bar/deli

Conveniences

  • Elevator

Guest services

  • 24-hour front desk
  • Concierge services
  • Housekeeping (on request)
  • Luggage storage
  • Multilingual staff
  • Tour/ticket assistance
  • Wedding services

Business services

  • Meeting room

Outdoors

  • Rooftop terrace

Spa

  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Facials
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - sports
  • Massage - Swedish
  • Massage - Thai

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Low-height electrical outlets in bathroom

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels

Entertainment

  • Cable channels
  • TV

Food and drink

  • Minibar

Outdoor space

  • Yard

More

  • Access via exterior corridors
  • Free local calls
  • Guidebooks/recommendations
  • In-room massage
  • Individually decorated
  • Individually furnished
  • Iron/ironing board (on request)
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 10:00 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
1 child, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Airport shuttle fee: MXN 400 per vehicle (one-way, maximum occupancy 0)
  • Nearby parking fee: MXN 100 per night (3281 ft away; open 8:00 PM to 8:00 AM)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Noise-free guestrooms cannot be guaranteed

We should mention

Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
No pets and no service animals are allowed at this property
Parking height restrictions apply

Property is also known as

El Encanto Hotel Puebla
El Encanto Puebla
El Encanto Hotel
El Encanto Puebla
El Encanto Hotel Puebla

Frequently asked questions

Is El Encanto pet-friendly?

No, pets are not allowed at this property.

What time is check-in at El Encanto?

Check-in start time: 3:00 PM; Check-in end time: 10:00 PM. Late check-in is available during limited hours.

What time is check-out at El Encanto?

Check-out is at noon.

Does El Encanto provide a shuttle to the airport?

Yes, there's an airport shuttle that runs 6:00 AM–11:30 PM on request. A fee of MXN 400 per vehicle applies.

Where is El Encanto located?

Located in Puebla Historic Center, this hotel is steps from Palafoxiana Library, Zócalo de Puebla, and Puebla Cathedral. Amparo Museum and Los Sapos Bazaar are also within 10 minutes. Puebla–Cholula Tourist Train Terminal is 24 minutes by foot.

El Encanto Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 40 out of 111 reviews" "
Rating 8 - Good. 31 out of 111 reviews" "
Rating 6 - Okay. 14 out of 111 reviews" "
Rating 4 - Poor. 12 out of 111 reviews" "
Rating 2 - Terrible. 14 out of 111 reviews" "

8.0/10

Cleanliness

7.8/10

Staff & service

6.2/10

Amenities

7.6/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

2/10 Terrible

irving

Stayed 3 nights in Jun 2024

4/10 Poor

Carter

Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
Needs Improvement
The air conditioning did not work. The room was hot, humid, and uncomfortable. In the morning I went to check out and was in the elevator with my luggage. The door closed, I pressed the button, and then nothing. I was trapped inside and had to call the front desk on my phone to get someone to come help me get out.
Stayed 1 night in May 2024

10/10 Excellent

Cindy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El Encanto was a wonderful stay, we were there for a wedding, from the outside you could not imagine the beauty with in, it’s rustic and beautiful and great picture ops all around the hotel, if you get the corner room it has a balcony looking out to the cathedral and wow, the rooftop bar was where the wedding took place breath taking view of the cathedral and when lit at night wow, wonderful all around, only complaints I have to give bathroom in our room had water marks on the ceilings and walls, some rooms did smell a little damp or moldy from what I was told, steak at the reception did not meet anyone’s expectations it was tough and dry could not be cut or chewed at all, other than that the rest of the food an cocktails were delicious, Hotel is very centric everything is within walking distance, plenty of delicious restaurant all around
Stayed 2 nights in Jan 2024

2/10 Terrible

CESAREO

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
worst hotel I'vebeen in my life
Stayed 2 nights in Jan 2024

10/10 Excellent

jorge

Stayed 1 night in Mar 2023

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hidden gem!
Beautiful hotel and great staff!!
Stayed 5 nights in Mar 2020

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2019

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service
El encanto was very pleasing esthetically. It has a rustic charm to it. Staff is very young, sweet, and tried their best. Emma was very understanding and accommodating. The air conditioner was not working in my room and he did what he could to find us another room. Unfortunately, the other room had a distinctive odor of sewer and we were not able to stay there. I spoke to the Manager the following day. She seemed understanding and tried to explain. The air conditioner in our other room was not able to be repaired so we moved to a third room.
Stayed 2 nights in Mar 2019

10/10 Excellent

leopoldo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good night
It was very pleasant. Hotel, rooftop and room was very nice and clean. Definitely will consider staying again.
Stayed 1 night in Oct 2018

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel, beautiful area
Stayed 5 nights in Sep 2018

8/10 Good

Ivan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice!!
Will return there for sure!!
Stayed 1 night in Jul 2018

10/10 Excellent

Erika, Pennsylvania

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Truly lovely hotel in an ideal location
El Encanto lives up to its name-- beyond its unparalleled location, the staff could not be more gracious and just lovely and the rooms are great. The rooftop bar *does* make for loud evenings, and the encaustic tile floors look like they could be brighter, but these are small details that did not in any way mar an excellent experience. I will definitely be back.
Stayed 4 nights in May 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, close to de most interesting places.
This hotel is in a very good location, the staff was very helpful with directions and recommendations. The hotel was clean.
Stayed 3 nights in Feb 2018

8/10 Good

shang, toronto

Liked: Cleanliness, staff & service, property conditions & facilities
prime location clean for the price its ok. have a roof access that has view of the chruch
Stayed 1 night in Feb 2018

10/10 Excellent

Javier, Dallas tx

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
GREAT...
Hotel its perfect and close to la catedral Restaurants, I will go back and stay again.. Thank you so much..EL ENCANTO..!!!!
Stayed 1 night in Dec 2017

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Family Trip
Location was perfect! Right by the Zocalo. Service was also excellent.
Stayed 3 nights in Nov 2017

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice location, personal very friendly, food great , would be nice if the elevator connects to the floors and not only to the roof top. Nice view of the cathedral
Stayed 2 nights in Sep 2017

8/10 Good

Guillermo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Victor Manuel

Stayed 2 nights in Nov 2024

2/10 Terrible

Sheila

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
El hotel es bonito, sus habitaciones parecen cómodas sin embargo es imposible descansar. En la planta alta tiene una terraza/ restaurante/ bar con música a todo volumen y charlas así como carcajadas hasta la madrugada. A las 5:00 am ya estaban haciendo ruido en las instalaciones del hotel, el elevador solo funciona a veces, los lavabos están tapados así que todo se queda ahí flotando, nunca tuvimos agua caliente y al salir nos dijeron que debemos abrir la llave del lavabo para luego abrir la regadera! No teníamos papel de baño y lo llevaron al día siguiente, el frigobar no enfría, el ventilador tampoco y la plancha para la ropa estaba quemada así que mancha las prendas. Lo rescatable es que la catedral y el zócalo están cruzando la calle
Stayed 1 night in Nov 2024

4/10 Poor

Diana

Disliked: Cleanliness, property conditions & facilities
El hotel esta en decadencia , con mucho aroma a humedad y algunas puertas detruidas he inseguras, le falta mucho mantenimiento
Stayed 1 night in Nov 2024

2/10 Terrible

Edel

Business traveler, Traveled with family
Disliked: Cleanliness, staff & service, amenities
La peor experiencia en un hotel poblano. Reservé una junior suite, llegué 2:45 y estando la habitación lista no nos dejaron pasar porque el acceso es a las 3, cuando abrimos la puerta no era lo que había reservado, peleamos una hora con el personal grosero y pésimamente preparado y terminaron poniendo un sofá cama, sin sábanas, para cubrir su error. La habitación tenía humedad, el baño y las sábanas moho. No es un hotel boutique, es solo un hotel más del centro con pretensiones, el edificio pudo ser “bonito” pero el personal lo acaba de hundir. Para colmo llegamos a las 2am y tuvimos que tocar la puerta 15 minutos en la calle sola y oscura antes de que Ia recepcionista nos abriera, de mal modo por despertarla. Es sin duda el peor lugar en el que me he quedado en Puebla.
Stayed 1 night in Oct 2024

6/10 Okay

Gustavo

Disliked: Cleanliness
Stayed 1 night in Oct 2024

10/10 Excellent

Gustavo

Liked: Property conditions & facilities
Stayed 1 night in Sep 2024

10/10 Excellent

Aaron

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
EXCELENTE
Stayed 1 night in Sep 2024