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Banyan Tree Puebla

5.0 star property
Luxury Puebla hotel in Puebla Historic Center with 3 restaurants

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Banyan Tree Puebla

Exterior
Interior
Lobby
Serenity Suite | View from room
Outdoor pool, pool umbrellas, sun loungers

Reviews

9.2 out of 10

Wonderful

Popular amenities

  • Pool
  • Bar
  • Pet friendly
  • Parking available
  • Spa
  • Gym
The price is AED 590
AED 761 total
includes taxes & fees
5 Jan - 6 January 2025

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Room options

Available filters for rooms
Showing 9 of 9 rooms

View all photos for Urban Bliss

Premium bedding, pillowtop beds, minibar, in-room safe

Urban Bliss

Highlights

Air conditioning
Heating
Dining table
TV
Blackout drapes/curtains
Separate bedroom
Premium bedding
Pillowtop bed
  • 46 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Bliss Suite

Bliss Suite | Premium bedding, pillowtop beds, minibar, in-room safe

Bliss Suite

Highlights

Air conditioning
Heating
Dining table
TV
Blackout drapes/curtains
Separate bedroom
Premium bedding
Pillowtop bed
  • 93 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Serenity Suite

Serenity Suite | Premium bedding, pillowtop beds, minibar, in-room safe

Serenity Suite

Highlights

Separate dining area
Air conditioning
Heating
Free cribs/infant beds
Dining table
TV
Separate bedroom
Blackout drapes/curtains
  • 116 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Urban Room Double

Urban Room Double | Premium bedding, pillowtop beds, minibar, in-room safe

Urban Room Double

Highlights

Air conditioning
Heating
Free cribs/infant beds
Dining table
TV
Blackout drapes/curtains
Premium bedding
Pillowtop bed
  • 46 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Harmony Suite

Harmony Suite | Premium bedding, pillowtop beds, minibar, in-room safe

Harmony Suite

Highlights

Separate dining area
Air conditioning
Heating
Dining table
TV
Blackout drapes/curtains
Separate bedroom
Premium bedding
  • 210 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Urban Room King

Urban Room King | Premium bedding, pillowtop beds, minibar, in-room safe

Urban Room King

Highlights

Air conditioning
Heating
Free cribs/infant beds
Dining table
TV
Separate bedroom
Blackout drapes/curtains
Premium bedding
  • 46 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Bliss Junior Suite

Bliss Junior Suite | Premium bedding, pillowtop beds, minibar, in-room safe

Bliss Junior Suite

Highlights

Air conditioning
Heating
Dining table
TV
Blackout drapes/curtains
Separate bedroom
Premium bedding
Pillowtop bed
  • 63 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Urban Junior Suite Double

Urban Junior Suite Double | Premium bedding, pillowtop beds, minibar, in-room safe

Urban Junior Suite Double

Highlights

Air conditioning
Heating
Free cribs/infant beds
Dining table
TV
Separate bedroom
Blackout drapes/curtains
Premium bedding
  • 50 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Urban Junior Suite King

Urban Junior Suite King | Premium bedding, pillowtop beds, minibar, in-room safe

Urban Junior Suite King

Highlights

Air conditioning
Heating
Dining table
TV
Blackout drapes/curtains
Separate bedroom
Premium bedding
Pillowtop bed
  • 50 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

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9.6 out of 10, Exceptional, (482)
The price is AED 612
AED 728 total
includes taxes & fees
4 Jan - 5 January 2025
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About the neighborhood

Map
10 Norte #1402, Col. Barrio del Alto, Puebla, PUE, 72000

What's nearby

  • Puebla Convention Center - 7 min walk - 0.6 km
  • Zócalo de Puebla - 14 min walk - 1.2 km
  • Fort Loreto - 18 min walk - 1.5 km
  • Puebla Cathedral - 20 min walk - 1.7 km
  • Centro Expositor - 6 min drive - 3.4 km

Getting around

  • Puebla–Cholula Tourist Train Terminal - 7 min drive
  • Puebla Intl. Airport (PBC) - 39 min drive

Restaurants

  • ‪Rooftop Banyan Tree - ‬1 min walk
  • ‪El Ranchito - ‬1 min walk
  • ‪El Desayunador - ‬4 min walk
  • ‪La Reunión de las Huertas - ‬6 min walk
  • ‪Café Rentoy - ‬6 min walk

About this property

Banyan Tree Puebla

Luxury family-friendly hotel near Zócalo de Puebla
Near Puebla Cathedral, Banyan Tree Puebla provides a rooftop terrace, a coffee shop/cafe, and a garden. Treat yourself to a body scrub, a sports massage, or a body wrap at Sense Spa, the onsite spa. At the 3 on-site restaurants, enjoy breakfast, dinner, and Thai cuisine. Stay connected with free in-room WiFi, and guests can find other amenities such as a library and dry cleaning/laundry services.
You'll also enjoy perks such as:
  • An outdoor pool with sun loungers and pool umbrellas
  • Local cuisine breakfast (surcharge), valet parking (surcharge), and a roundtrip airport shuttle (surcharge)
  • Babysitting (surcharge), a 24-hour front desk, and luggage storage
  • Free newspapers, meeting rooms, and a front-desk safe
  • Guest reviews say great things about the helpful staff
Room features
All 78 rooms offer comforts such as premium bedding and air conditioning, in addition to thoughtful touches like free WiFi and safes.
More amenities include:
  • Children's slippers and childcare services
  • Bathrooms with rainfall showers and designer toiletries
  • Wardrobes/closets, a personal chef, and coffee/tea makers

Languages

English, French, German, Italian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Valet parking on site (MXN 220.00 per day)
  • 24-hour roundtrip airport shuttle (surcharge)

Food and drink

  • Local cuisine breakfast available for a fee daily 7:00 AM–10:00 AM: MXN 800 for adults and MXN 800 for children
  • 3 restaurants and 1 coffee shop/cafe
  • 2 bars/lounges
  • Room service available

Restaurants on site

  • Pasquinel Bistrot
  • Trattoria Cello-proximame
  • Bar Los Lavaderos
  • Rooftop Bar
  • Saffron

Things to do

  • 24-hour fitness center
  • Full-service spa
  • Outdoor pool

Family friendly

  • Babysitting (surcharge)
  • Dining table
  • In-room child care (surcharge)
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • Banquet hall
  • Elevator
  • Free newspapers in lobby
  • Front-desk safe
  • Library

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Luggage storage
  • Turndown service
  • Wedding services

Business services

  • Conference space (4951 square feet)
  • Meeting rooms

Outdoors

  • Garden
  • Pool sun loungers
  • Pool umbrellas
  • Rooftop terrace

Spa

  • 3 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Detox wraps
  • Facials
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - prenatal
  • Massage - sports
  • Massage - Swedish
  • Massage/treatment rooms
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair-accessible path of travel

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Heating
  • Pillow-top mattress
  • Premium bedding

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels

Entertainment

  • TV

Food and drink

  • Coffee/tea maker
  • Dining table
  • Espresso maker
  • Free bottled water
  • Minibar

More

  • Chef
  • Children's slippers
  • In-room massage
  • Iron/ironing board (on request)
  • Local maps
  • Phone
  • Safe
  • Slippers
  • Turndown service

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival
This property doesn't offer after-hours check-in

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from July 01 to August 31:
  • Bar/Lounge

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of MXN 1260 per pet, per day
1 total (up to 22 lbs per pet)
Restrictions apply; for more information contact the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
2 children, up to the age of 11 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for MXN 1000.0 per night

Property payment types

Important information

Optional extras

  • Fee for local cuisine breakfast: approximately MXN 800 for adults and MXN 800 for children
  • Airport shuttle fee: MXN 1200 per vehicle (one-way)
  • Valet parking fee: MXN 220.00 per day
  • Pet fee: MXN 1260 per pet, per day
  • Rollaway bed fee: MXN 1000.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a security system, and a first aid kit

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Children under 13 years old are not allowed in the spa without adult supervision

Property is also known as

Rosewood Puebla Hotel
Rosewood Puebla
Hotel Azul Talavera
Azul Talavera Hotel
Banyan Tree Puebla Hotel
Banyan Tree Puebla Puebla
Banyan Tree Puebla Hotel Puebla

Frequently asked questions

Does Banyan Tree Puebla have a pool?

Yes, this property has an outdoor pool.

Is Banyan Tree Puebla pet-friendly?

Yes, this hotel allows pets (limit 1 total) with a maximum weight of up to 22 lbs per pet. There's a fee of MXN 1260 per pet, per day.

How much is parking at Banyan Tree Puebla?

Valet parking is available for MXN 220.00 per day.

What time is check-in at Banyan Tree Puebla?

Check-in start time: 3:00 PM; Check-in end time: midnight. After-hours check-in is not available.

What time is check-out at Banyan Tree Puebla?

Check-out is at noon.

Does Banyan Tree Puebla provide a shuttle to the airport?

Yes, there's an airport shuttle. A fee of MXN 1200 per vehicle applies.

Where is Banyan Tree Puebla located?

This family-friendly Puebla hotel is located in the historical district, within a 15-minute walk of Five Wounds of San Francisco Conventional Church and Zócalo de Puebla. El Parian Market and Candy Street are also within 10 minutes. Puebla–Cholula Tourist Train Terminal is 26 minutes by foot.

Banyan Tree Puebla Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 402 out of 543 reviews" "
Rating 8 - Good. 80 out of 543 reviews" "
Rating 6 - Okay. 27 out of 543 reviews" "
Rating 4 - Poor. 19 out of 543 reviews" "
Rating 2 - Terrible. 15 out of 543 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Santiago, BOGOTA

Stayed 1 night in Nov 2024

10/10 Excellent

Leoncio

Stayed 2 nights in Nov 2024

8/10 Good

Ruben

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property restoration. Garden view from the restaurant is phenomenal.
Stayed 1 night in Nov 2024

10/10 Excellent

Yael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fácil check in y check out, terraza con vista muy bonita, cuartos espaciosos y comodos
Stayed 1 night in Oct 2024

10/10 Excellent

Yesenia

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay at the Banyan Tree Puebla. The staff were great and treated us with so much kindness. There was so many restaurants, shopping and touristy things to do just walking distance from the hotel. The hotel in general was so clean and well kept. We love to come back again.
Stayed 4 nights in Oct 2024

2/10 Terrible

Maira

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, staff & service
Not only did our room get downgraded, they did the very minimum to fix the issue. Ontop of that they didn’t honor the “VIP” perks to staying there. They gave our room to a wedding guest to left their belongings in our room. They didn’t even attempt to clean the room properly before giving us the room with their wedding invitations and bags. We were treated like second class citizens. I would NOT recommend this hotel. Ontop of that service American hotel guests were loud and obnoxious drunk in the hallways at midnight. I’m disgusted with the treatment we received and the fact that our room was downgraded from what we paid and were asked to pay $200 dollars to try to upgrade the room, even though they’re the ones who made the mistake and giving away our room!!
Stayed 1 night in Oct 2024

10/10 Excellent

GIUSEPPE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Sep 2024

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2024

10/10 Excellent

Ibrahim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice!
Stayed 2 nights in Aug 2024

10/10 Excellent

Eve

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel, staff and service
Stayed 1 night in Aug 2024

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

10/10 Excellent

Raquel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best stay ever
The hotel was beautiful and had a lot to offer. Our stay was filled with activities like a mixology class and a cooking class. Both were great and the food recipes outstanding. I shout out to Araceli and Fernando our chefs. A special thank you to miguel who was the best waiter ever. Thank you for making our stay as if it were our home. Accommodations we perfect. The only thing I would add is a full length mirror in the room
Stayed 3 nights in Aug 2024

10/10 Excellent

Philippe

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel!
Amazing hotel with amazing service! The hotel is beautiful. The rooms are amazing as well as the bathroom that have this beautiful tub. All the hotel colleagues are incredible and make you feel so special. They are very attentive to your every needs. There is an amazing bar behind the front desk that is only opened on Thursday, Friday and Saturday. A must to visit when it is opened. I highly recommend this hotel. Make sure to not get a room that faces the busy street on the side of the hotel. Even though the sound isolation is good, it can get a bit noisy. Overall, an amazing hotel.
Stayed 3 nights in Jul 2024

10/10 Excellent

Sylvester

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If you visit Puebla and want a perfectly-located hotel with every amenity, then the Banyan Tree is the right choice. It's a beautiful property close to the historic center, and the staff is great.
Stayed 2 nights in Jul 2024

10/10 Excellent

Noel

Stayed 1 night in Jul 2024

10/10 Excellent

Gale

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the rooftop view and swimming pool. Also they delicious Thai food there. The employees were fabulous! Very responsive and welcoming!
Stayed 4 nights in Jul 2024

10/10 Excellent

Joshua

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jul 2024

10/10 Excellent

Oriana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2024

10/10 Excellent

ALEPH

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2024

10/10 Excellent

Michael

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First trip to Puebla after seeing this property a couple of years ago. Staff are best of all
Stayed 4 nights in Jun 2024

10/10 Excellent

Gonzalo

Stayed 3 nights in Jun 2024

10/10 Excellent

Septian, forest hills

Great hotel
Stayed 2 nights in May 2024

2/10 Terrible

GENARO

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was excellent as always with banyan tree Puebla , my problem is with you hotels.com I called you the day I arrived to change my check out day to May 27th ( a day earlier only for family reasons) the lady on the phone told me that was ok with hotels .com. She said she was just contact banyan tree to change it ( banyan tree told me they where ok but because I got the reservation on hotels .com you guys had to do it ) then when I check out I got charged the extra night because you guys never contact them !!!!! I been traveling for years with you guys and this is very unfortunate
Stayed 9 nights in May 2024

8/10 Good

Manuel, HOUSTON

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was excellent but my room was not great
Stayed 3 nights in May 2024

10/10 Excellent

david

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2024