2/10 Terrible
robyn
Traveled with group
15 January 2025
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Overall it was a beautiful property with nice staff but here are biggest issues with this listing:
1. Resort fees: there were 3 digit $ resort fees for one night. To be fair, I later discovered they were on this listing but they are only seen if you hit “show more” at the very bottom in the more details sections. This is sneaky and deceiving in my opinion.
2. This isn’t a hotel or hotel accommodations - trash had to be taken out, products are not great, you don’t have a mini fridge in the room and your pool towels can only be swapped out at the front desk. You can’t get amenities like a rollaway bed. It is below the standards of a hotel.
3. The fancy restaurant is closed but the crazy thing is it’s listed as an open restaurant!! It’s on google as open, it’s on all the maps from the resort, etc., We went expecting a good dinner only to show up and see pizza. The worst part was the restaurant was closed 8 YEARS AGO. This is absolutely insane to me and inconvenient.
4. The hot tub - the pool is beautiful but the hot tub jets and below average and it closed at 10 and didn’t open till 8 or 9.
5. Most importantly, the listing doesn’t match the property! We didn’t have a kitchenette, let alone a coffee maker. Our room was a bed and a bathroom. It was many 200 sq feet not 600 sq feet!!
robyn
Stayed 1 night in Dec 2024