2/10 Terrible
Donna
Traveled with partner
26 December 2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
All the problems started at check in. I have stayed at this hotel many times and never experienced what I did this trip. Hilton is a name known for professionalism and nice hotels. Well this one in Prattville is a whole other situation. When I checked in the lady that was working the desk on 12/23 at 1:30 pm was nice. However there was this guy hanging around the front desk which could hear all my information, which I didnt like. This hotel is practically brand new. The hotel wasn't packed. I asked for a room on the 1st floor. She said all they had was 1 room, but it didnt have a black-out curtain. Why, I dint know but it makes sense later. So she put me in a room on the 2nd floor. When I walked into the riom, I didnt even need a key as the door is broken. So I went down to ask her to switch me to a different room. That random guy was still hanging out at the desk with her. So she gave me the key to a room next door, I put my stuff in the room and left the hotel to spend Christmas Eve at my family's house.
When I came back later that night around 10 pm. A different girl was working at that time. The most unprofessional and rude person I have ever come across.
I go up to the room and this room door lock latch is missing. So I go down to yet ask for another room. She also had a guy hanging around the desk. I asked her to talk to me away from the desk as he could hear our information. I DID NOT WANT THIS RANDOM GUY KNOWING WHAT ROOM I WAS IN! There is more..
Donna
Stayed 1 night in Dec 2024