Staff was unavailable for 20 minutes at check in. The staff was dressed inappropriately, wearing psychedelic mushroom shirts and torn jeans. The front desk employee, “Tabatha,” was too busy disappearing on smoke breaks to appropriately handle our concerns. Our room was not ready by check in. We stood in the hall while the employee cleaned it, talking on her phone and using foul language in front of our children. Once in our room, the sheets had black smears by the head of bed, and we requested the sheets be changed. Our pillow had urine colored stains on it. We requested a new pillow and they never brought a new one. We went back downstairs and asked for directions to the pool, only to be told the pool is “not quite ready yet.” We called two days prior to confirm the readiness of the pool and they assured us it would be ready. We were there for 1.5 hours and decided to leave. No refund given, no kindness or warmth from staff the entire time. Awful experience.