6/10 Okay
Remigiusz
Traveled with family
27 Jun, 2024
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
It’s a really nice hotel, which is conveniently situated for shopping and sightseeing. Great facilities. What lets it down is the staff, some who make you feel like an inconvenience more than a guest. We arrived quite late in the hotel after a long flight. We were travelling with our 5month old daughter, which added to the stress & tiredness. We ordered room service as it was too late to go out and we needed to get our daughter to sleep. After 40min of waiting I called the room service again just to be told that the restaurant is busy and the restaurant takes priority so we need to wait another 15min. And it wasn’t said in an apologetic way more like we’re doing you a favour. After 25min the food arrived and once I signed for it and took it in, I discovered my wife’s order was wrong. Rather than a tofu Roman salad she got chicken and bacon Roman salad. So I called again explained the situation and was told that they will re-do it. Ok fine. After 10min they called to say they don’t have tofu and if I can pick something else. So we asked for the prawn version, but in the end got the tofu salad (?!). After such hassle we thought it makes sense to mention it at check out as we felt like they should have taken the price of the salad off, not because it was expensive but as a matter of principle. However, the supervisor on the desk (Paulina) said that we waited too long and she can’t do anything about it, in a manner that made us feel like we inconvenienced her.
Remigiusz
Stayed 3 nights in Jun 2024