See all properties
Save

Sheraton Grand Mirage Resort, Port Douglas

5.0 star property
Beach hotel with a full-service spa and a golf course

Choose dates to view prices

your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Sheraton Grand Mirage Resort, Port Douglas

Property amenity
Deluxe Room, 2 Double Beds, Pool Access, Ground Floor | Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds
Exterior
Deluxe Room, 2 Double Beds, Pool Access, Ground Floor | Pool | 12 outdoor pools, cabanas (surcharge), pool umbrellas
Property amenity

Reviews

8.8 out of 10

Excellent

Popular amenities

  • Bar
  • Housekeeping
  • 24/7 front desk
  • Pool
  • Parking available
  • Spa
The price is AED 884
AED 973 total
includes taxes & fees
4 Dec - 5 Dec

Room options

Available filters for rooms
Showing 16 of 16 rooms

View all photos for Studio, 1 King Bed, Ground Floor

Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Studio, 1 King Bed, Ground Floor

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Refrigerator
Flat-screen TV
Down duvet
Egyptian cotton linens
Pillowtop bed
  • 52 sq m
  • Lagoon view
  • Sleeps 3
  • 1 King Bed

View all photos for Presidential Suite, 1 Bedroom, Lagoon View

Presidential Suite, 1 Bedroom, Lagoon View | Living area | 55-inch flat-screen TV with cable channels, TV, iPod dock

Presidential Suite, 1 Bedroom, Lagoon View

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Refrigerator
Flat-screen TV
Ceiling fan
Pillowtop bed
Egyptian cotton linens
  • 152 sq m
  • Lagoon view
  • Sleeps 3
  • 1 King Bed

View all photos for Villa, 2 Bedrooms

Villa, 2 Bedrooms | Living area | 55-inch flat-screen TV with cable channels, TV, iPod dock

Villa, 2 Bedrooms

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Refrigerator
Flat-screen TV
Ceiling fan
Pillowtop bed
Egyptian cotton linens
  • 181 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Villa, 3 Bedrooms, Garden View

Villa, 3 Bedrooms, Garden View | Living area | 55-inch flat-screen TV with cable channels, TV, iPod dock

Villa, 3 Bedrooms, Garden View

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Refrigerator
Flat-screen TV
Ceiling fan
Pillowtop bed
Egyptian cotton linens
  • 210 sq m
  • Sleeps 6
  • 3 Double Beds

View all photos for Villa, 4 Bedrooms, Garden View

Villa, 4 Bedrooms, Garden View | Restaurant | 5 restaurants, breakfast, lunch, dinner served; international cuisine

Villa, 4 Bedrooms, Garden View

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Refrigerator
Flat-screen TV
Ceiling fan
Pillowtop bed
Egyptian cotton linens
  • 224 sq m
  • Sleeps 8
  • 4 Double Beds

View all photos for Deluxe Room, 1 King Bed, Ground Floor

Deluxe Room, 1 King Bed, Ground Floor | Pool | 12 outdoor pools, cabanas (surcharge), pool umbrellas

Deluxe Room, 1 King Bed, Ground Floor

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Refrigerator
Flat-screen TV
Down duvet
Egyptian cotton linens
Pillowtop bed
  • 42 sq m
  • Lagoon view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking, Lagoon View

Room, 1 King Bed, Non Smoking, Lagoon View | Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Room, 1 King Bed, Non Smoking, Lagoon View

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Refrigerator
Flat-screen TV
Down duvet
Egyptian cotton linens
Pillowtop bed
  • 42 sq m
  • Lagoon view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Double Beds, Non Smoking, Lagoon View

Room, 2 Double Beds, Non Smoking, Lagoon View | Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Room, 2 Double Beds, Non Smoking, Lagoon View

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Refrigerator
Flat-screen TV
Down duvet
Egyptian cotton linens
Pillowtop bed
  • 42 sq m
  • Lagoon view
  • Sleeps 4
  • 2 Double Beds

View all photos for Studio, 1 King Bed, Garden View

Studio, 1 King Bed, Garden View | Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Studio, 1 King Bed, Garden View

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Refrigerator
Flat-screen TV
Down duvet
Egyptian cotton linens
Pillowtop bed
  • 52 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking, Garden View

Room, 1 King Bed, Non Smoking, Garden View | Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Room, 1 King Bed, Non Smoking, Garden View

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Refrigerator
Flat-screen TV
Down duvet
Egyptian cotton linens
Pillowtop bed
  • 42 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Double Beds, Non Smoking, Garden View

Room, 2 Double Beds, Non Smoking, Garden View | Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Room, 2 Double Beds, Non Smoking, Garden View

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Refrigerator
Flat-screen TV
Down duvet
Egyptian cotton linens
Pillowtop bed
  • 42 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Studio, 1 King Bed, Lagoon View

Studio, 1 King Bed, Lagoon View | Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Studio, 1 King Bed, Lagoon View

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Refrigerator
Flat-screen TV
Down duvet
Egyptian cotton linens
Pillowtop bed
  • 52 sq m
  • Lagoon view
  • Sleeps 3
  • 1 King Bed

View all photos for Studio, 2 Double Beds, Lagoon View

Studio, 2 Double Beds, Lagoon View | Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Studio, 2 Double Beds, Lagoon View

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Refrigerator
Flat-screen TV
Down duvet
Egyptian cotton linens
Pillowtop bed
  • 52 sq m
  • Lagoon view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed, Pool Access (Direct access to small lagoon pool)

Room, 1 King Bed, Pool Access (Direct access to small lagoon pool) | Pool | 12 outdoor pools, cabanas (surcharge), pool umbrellas

Room, 1 King Bed, Pool Access (Direct access to small lagoon pool)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Refrigerator
Flat-screen TV
Down duvet
Egyptian cotton linens
Pillowtop bed
  • 42 sq m
  • Lagoon view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Double Beds, Pool Access

Room, 2 Double Beds, Pool Access | Pool | 12 outdoor pools, cabanas (surcharge), pool umbrellas

Room, 2 Double Beds, Pool Access

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Refrigerator
Flat-screen TV
Down duvet
Egyptian cotton linens
Pillowtop bed
  • 42 sq m
  • Lagoon view
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 2 Double Beds, Pool Access, Ground Floor

Deluxe Room, 2 Double Beds, Pool Access, Ground Floor | Pool | 12 outdoor pools, cabanas (surcharge), pool umbrellas

Deluxe Room, 2 Double Beds, Pool Access, Ground Floor

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Refrigerator
Flat-screen TV
Down duvet
Egyptian cotton linens
Pillowtop bed
  • 42 sq m
  • Lagoon view
  • Sleeps 4
  • 2 Double Beds

Similar properties

Pool

Peppers Beach Club

Pool
Parking included
Free WiFi
Restaurant
9.2 out of 10, Wonderful, (843)
The price is AED 680
AED 680 total
includes taxes & fees
15 Dec - 16 Dec
Peppers Beach Club

About the neighborhood

Map
Port Douglas Road, Port Douglas, QLD, 4877

What's nearby

  • Macrossan Street - 4 min drive - 3.2 km
  • Wildlife Habitat - 5 min drive - 3.5 km
  • Crystalbrook Superyacht Marina - 6 min drive - 3.9 km
  • Sugar Wharf - 6 min drive - 4.2 km
  • Four Mile Beach - 7 min drive - 2.5 km

Getting around

  • Cairns Intl. Airport (CNS) - 64 min drive

Restaurants

  • ‪Wicked Ice Creams - ‬4 min drive
  • ‪Bam Pow - ‬3 min drive
  • ‪Rattle N Hum - ‬5 min drive
  • ‪Grant Street Kitchen - ‬5 min drive
  • ‪Zinc Port Douglas - ‬4 min drive

About this property

Sheraton Grand Mirage Resort, Port Douglas

Hotel near Four Mile Beach
Located close to Crystalbrook Superyacht Marina and Flagstaff Hill, Sheraton Grand Mirage Resort, Port Douglas provides a golf course, a swim-up bar, and a grocery/convenience store. Tee up with amenities like a driving range, golf lessons, and a golf clubhouse at this hotel. Treat yourself to a massage at the onsite spa. At the 5 on-site restaurants, enjoy breakfast, brunch, lunch, dinner, and international cuisine. In addition to a terrace and an art gallery on site, guests can connect to free in-room WiFi.
You'll also enjoy the following perks during your stay:
  • 12 outdoor pools with cabanas, sun loungers, and pool umbrellas
  • Free self parking, plus valet parking (surcharge)
  • Buffet breakfast (surcharge), bike rentals, and 2 outdoor tennis courts
  • RV/bus/truck parking, a roundtrip airport shuttle (surcharge), and express check-out
  • Guest reviews give top marks for the pool and helpful staff
Room features
All 295 rooms include comforts such as 24-hour room service and premium bedding, as well as perks like laptop-friendly workspaces and air conditioning.
Extra amenities include:
  • Recycling and LED light bulbs
  • Bathrooms with designer toiletries and shower/tub combinations
  • 55-inch flat-screen TVs with premium channels
  • Wardrobes/closets, separate sitting areas, and refrigerators

Languages

Chinese (Mandarin), English, French, German, Italian, Japanese, Korean, Portuguese, Russian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Valet parking on site (AUD 20.00 per day)
  • RV/bus/truck parking on site
  • Wheelchair-accessible parking available
  • Roundtrip airport shuttle (surcharge) from 5:30 AM - midnight
  • Airport shuttle at scheduled times
  • Bus station shuttle (surcharge)

Food and drink

  • Buffet breakfast available for a fee daily 6:30 AM–10:30 AM: AUD 48.00 for adults and AUD 24.00 for children
  • 5 restaurants and 1 coffee shop/cafe
  • 2 bars/lounges and 1 swim-up bar
  • 24-hour room service

Restaurants on site

  • Feast Restaurant & Bar
  • Palms Lobby Cafe
  • Daintree Bar & Lounge
  • Lagoon House
  • Harrisons Restaurant

Things to do

  • 12 outdoor pools
  • 2 outdoor tennis courts
  • Access to nearby outdoor pool
  • Art gallery
  • Bicycle rentals
  • Billiards/pool table
  • Fitness center
  • Full-service spa
  • Golf course
  • Golf driving range
  • Shopping
  • Tennis

Family friendly

  • 12 outdoor pools
  • Access to nearby outdoor pool
  • Cribs/infant beds (surcharge)
  • Grocery/convenience store
  • Laundry facilities
  • Refrigerator
  • Rollaway/extra beds (surcharge)

Conveniences

  • ATM/banking services
  • Ballroom
  • Banquet hall
  • Elevator
  • Front-desk safe
  • Gift shop/newsstand
  • Grocery/convenience store
  • Water dispenser

Guest services

  • 24-hour front desk
  • Change of bedsheets (on request)
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Golf cart
  • Golf clubhouse
  • Golf clubs
  • Golf lessons
  • Golf pro shop
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Wedding services

Business services

  • 24-hour business center
  • Computer station
  • Conference center (12917 square feet of space)
  • Coworking space
  • Meeting rooms - 7

Outdoors

  • Garden
  • Picnic area
  • Pool cabanas (surcharge)
  • Pool sun loungers
  • Pool umbrellas
  • Terrace
  • Vegetable garden

Spa

  • Massages
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Elevator
  • Grab bar in shower
  • Grab bar near toilet
  • Height-adjustable showerhead
  • In-room accessibility
  • Lever door handles
  • Low-height electrical outlets in bathroom
  • Visual alarms in hallways
  • Wheelchair-accessible business center
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • At least 80% lighting from LEDs
  • Biodegradable coffee stirrers
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • No plastic coffee stirrers
  • Rooftop garden
  • Smoke-free property
  • TV in lobby
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Ceiling fan
  • Cribs/infant beds (surcharge)
  • Down comforter
  • Egyptian cotton sheets
  • Pillow-top mattress
  • Premium bedding
  • Rollaway/extra beds (surcharge)

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shower/tub combination
  • Towels
  • Toothbrush and toothpaste

Entertainment

  • 55-inch flat-screen TV
  • Cable channels
  • iPod dock
  • Premium channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Minibar
  • Refrigerator

More

  • Access via exterior corridors
  • Connecting rooms available
  • Desk
  • Electrical adapters/chargers
  • Energy-saving switches
  • Guidebooks/recommendations
  • Iron/ironing board
  • Laptop-friendly workspace
  • LED light bulbs
  • Mobile key entry
  • Phone
  • Recycling
  • Restaurant dining guide
  • Safe
  • Separate sitting area
  • Slippers
  • Water-efficient showers only

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
The property charges 1.95 percent for credit card payments
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are available for AUD 85.0 per night
Cribs (infant beds) are available for AUD 25.0 per night

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately AUD 48.00 for adults and AUD 24.00 for children
  • Airport shuttle fee: AUD 56.00 per person (one-way)
  • Airport shuttle fee per child: AUD 28.00 (one-way), (from 4 to 11 years old)
  • Valet parking fee: AUD 20.00 per day
  • Crib (infant bed) fee: AUD 25.0 per night
  • Rollaway bed fee: AUD 85.0 per night
  • Credit card charges are subject to a surcharge of 1.95 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a fire extinguisher and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
A car is not required for transportation to and from this property

Property is also known as

Mirage Port Douglas
Mirage Sheraton Port Douglas
Port Douglas Mirage Sheraton
Port Douglas Sheraton
Port Douglas Sheraton Mirage
Sheraton Mirage
Sheraton Mirage Hotel Port Douglas
Sheraton Mirage Port Douglas
Sheraton Port Douglas
Sheraton Port Douglas Mirage
Sheraton Mirage Port Douglas Hotel Port Douglas
Sheraton Grand Mirage Port Douglas
Sheraton Mirage Resort
Sheraton Grand Mirage Resort Port Douglas
Sheraton Grand Mirage Resort
Sheraton Grand Mirage
Sheraton Mirage Port Douglas Resort
Sheraton Grand Mirage Resort Port Douglas
Sheraton Grand Mirage Resort, Port Douglas Hotel
Sheraton Grand Mirage Resort, Port Douglas Port Douglas

Frequently asked questions

Does Sheraton Grand Mirage Resort, Port Douglas have a pool?

Yes, this property has 12 outdoor pools.

Is Sheraton Grand Mirage Resort, Port Douglas pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Sheraton Grand Mirage Resort, Port Douglas?

Self parking is free at this property.

What time is check-in at Sheraton Grand Mirage Resort, Port Douglas?

Check-in start time: 3:00 PM; Check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at Sheraton Grand Mirage Resort, Port Douglas?

Check-out is at 11 AM.

Does Sheraton Grand Mirage Resort, Port Douglas provide a shuttle to the airport?

Yes, there's an airport shuttle that runs 5:30 AM–midnight at scheduled times. A fee of AUD 56.00 per person applies.

Where is Sheraton Grand Mirage Resort, Port Douglas located?

Offering direct access to the beach, this Port Douglas hotel is within 3 mi (5 km) of Four Mile Beach, Crystalbrook Superyacht Marina, and Flagstaff Hill. Wildlife Habitat and Sugar Wharf are also within 3 mi (5 km).

Sheraton Grand Mirage Resort, Port Douglas Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 526 out of 906 reviews" "
Rating 8 - Good. 228 out of 906 reviews" "
Rating 6 - Okay. 90 out of 906 reviews" "
Rating 4 - Poor. 43 out of 906 reviews" "
Rating 2 - Terrible. 19 out of 906 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

4/10 Poor

Monty

Stayed 1 night in Nov 2024

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, amenities
An overall relaxing experience which is what i was looking for, the staff who deliver the room service, housekeeping and the people who deliver the food and drink poolside have fantastic friendly service
Stayed 6 nights in Nov 2024

10/10 Excellent

Chelsea

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Sheraton was incredible. Each morning you have a different acre of swimming pool to choose from, amongst incredible tropical gardens right beside the beach. The facilities are beautiful and the staff are lovely. The rooms are lovely and we had everything we needed. The restaurants and the food was also incredible and there is so many to choose from! Highly recommend and we would love to go back.
Stayed 3 nights in Nov 2024

8/10 Good

Spenser

Liked: Staff & service
Resort and staff were great at this place. The pool and restaurants are amazing. Rooms need some TLC and a deep cleaning.

8/10 Good

Nicos

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was freshly maintained, well fitted out and the property had great facilities. The bathroom was ok but needs updating as do some of the property facilities such as external painting and the pools. Perhaps aslo some updating or modernising of some areas as well.
Stayed 3 nights in Oct 2024

10/10 Excellent

Joshua

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property, spacious rooms, superb pool, very friendly and helpful staff.
Stayed 4 nights in Oct 2024

10/10 Excellent

Cathlene De

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed in a suite with a balcony and access to the pools, and it was clean and convenient to facilities, including restaurants and beach access. The staff were friendly and polite. Breakfast buffet had an amazing selection, and the highlights for me were the assortment of fresh fruits and the egg station! Overall, amazing resort and definitely recommend if you are planning a trip to Port Douglas.
Stayed 4 nights in Oct 2024

10/10 Excellent

SARAH

Liked: Cleanliness, staff & service, property conditions & facilities
It’s a gorgeous hotel with wonderful gardens and fantastic swimming pools
Stayed 3 nights in Oct 2024

8/10 Good

Maria, Essendon

Stayed 5 nights in Sep 2024

2/10 Terrible

Peter

Traveled with family and small children, Traveled with partner, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Really disappointed in the Sheraton. Rooms dirty, broken blinds. Staff rude. Over priced. Really really disappointed.
Stayed 6 nights in Oct 2024

10/10 Excellent

Xiaodong

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good service and tasty food!
Stayed 4 nights in Sep 2024

4/10 Poor

Ryan

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The lagoon pool at this hotel is amazing. Both of the two stars I've given in this review are for the pool. The hotel itself is dated and in a state of disrepair. Our room was mouldy and had not been properly cleaned since the previous guests left. We raised this with the staff and were told that mould is common at the property. There are very few facilities available outside of the pool. There is a gym available for use at the golf course over the highway, but you'll need to get in your car to drive there. There are a number of restaurants on site, but the quality of the food does not match what you'll get if you walk in to town. We left the hotel bitterly disappointed, although we loved Port Douglas and visiting the Daintree Rainforest.
Stayed 4 nights in Sep 2024

8/10 Good

Claire

Liked: Cleanliness
Stayed 5 nights in Sep 2024

10/10 Excellent

Rouzet

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2024

10/10 Excellent

Shaheen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Sep 2024

2/10 Terrible

meredith

Traveled with partner
Disliked: Cleanliness, property conditions & facilities
Do not stay here. They claim it is 5 stars, but they should be punished for lying to their guests. The pool is dirty, our room smelled and was dirty; you have to pay 30.00 to use the shuttle; the gym is located half a mile and across the street off the property. Shame on Marriott for deceiving its guests. The pictures of this hotel have all be photoshopped. This is a run down facility that is unkept and dirty. Do not stay.
Stayed 3 nights in Sep 2024

10/10 Excellent

Louise

Stayed 3 nights in Aug 2024

4/10 Poor

Les

Traveled with partner
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
Mold in the bathroom, noisy air-conditioning, noisy bathroom fan that could not be turned off. Breakfast was good.
Stayed 6 nights in Aug 2024

8/10 Good

Steve

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The grounds were lovely with plenty of places by the pools to relax. The tv didn’t work for 2 days was our only problem.
Stayed 4 nights in Aug 2024

6/10 Okay

Siu hung

Liked: Cleanliness, staff & service
Disliked: Room comfort
Stayed 5 nights in Aug 2024

10/10 Excellent

Rayleen Louise

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good selection of restaurants & bars Staff customer service orientated - excellent. Beautiful setting Day spa attached had amazing treatments, but building / amenities were tired. Very sad, as the service here was second to none. The small pool with the swim up bar was fabulous, but should be for adults only. Little spoiled by pool water in your cocktail. There’s many pool areas more suitable for families with children to splash and play. Overall, a wonderful resort holiday destination.
Stayed 7 nights in Aug 2024

10/10 Excellent

Helen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had often stayed in Port Douglas but this was our 1st Sheraton Mirage stay and lets just say we won't be staying anywhere else from now on! What fabulous classy, resort hotel.
Stayed 7 nights in Aug 2024

10/10 Excellent

Isabelle

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful resort pool and service. Breakfast was amazing and there is direct access to four mile beach. Rooms were really well appointed but it was a little hard to get around with a pram.
Stayed 3 nights in Aug 2024

10/10 Excellent

Peter

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great place to stay in Port Douglas. Lots of pools - you can escape to any part of the hotel with some quiet spots to enjoy a swim and hear the sound of waves from the sea. Very easy walk along the beach to the main street.
Stayed 6 nights in Aug 2024

6/10 Okay

Simon

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Average. Wouldn’t rush back
Average for the type of Hotel.
Stayed 4 nights in Aug 2024