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Poole Quay Hotel

3.0 star property
Bayside hotel with bars and a 24-hour front desk

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Poole Quay Hotel

Front of property
Lobby
Reception
View from property
2 bars/lounges, pub

Reviews

7.6 out of 10

Good

Popular amenities

  • Bar
  • Room service
  • 24/7 front desk
  • Parking available
  • Breakfast available
  • Housekeeping

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Standard Double Room

Standard Double Room | Desk, laptop workspace, iron/ironing board, free cribs/infant beds

Standard Double Room

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
TV
Hair dryer
Shower/tub combination
Private bathroom
Free bottled water
  • 20 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Standard Single Room

Standard Single Room | Desk, laptop workspace, iron/ironing board, free cribs/infant beds

Standard Single Room

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
TV
Hair dryer
Shower/tub combination
Private bathroom
Free bottled water
  • 15 sq m
  • Sleeps 1
  • 1 Twin Bed

View all photos for Standard Twin Room

Standard Twin Room | Desk, laptop workspace, iron/ironing board, free cribs/infant beds

Standard Twin Room

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
TV
Hair dryer
Shower/tub combination
Private bathroom
Free bottled water
  • 20 sq m
  • Sleeps 3
  • 2 Twin Beds

View all photos for Standard Twin Room, 2 Twin Beds, Harbor View

Standard Twin Room, 2 Twin Beds, Harbor View | Desk, laptop workspace, iron/ironing board, free cribs/infant beds

Standard Twin Room, 2 Twin Beds, Harbor View

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
TV
Hair dryer
Shower/tub combination
Private bathroom
Free bottled water
  • 20 sq m
  • Harbor view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Standard Double Room, Harbor View

Standard Double Room, Harbor View | Desk, laptop workspace, iron/ironing board, free cribs/infant beds

Standard Double Room, Harbor View

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
TV
Hair dryer
Shower/tub combination
Private bathroom
Free bottled water
  • 20 sq m
  • Harbor view
  • Sleeps 3
  • 1 Double Bed

Similar properties

Exterior

Holiday Inn Express Poole, an IHG Hotel

Breakfast included
Free WiFi
Restaurant
Air conditioning
8.0 out of 10, Very Good, (1046)
The price is AED 230
AED 276 total
includes taxes & fees
1 Dec - 2 Dec
Holiday Inn Express Poole, an IHG Hotel

About the neighborhood

Map
The Quay Poole Dorset, Poole, ENG, BH151HD

What's nearby

  • Poole Quay - 2 min walk - 0.3 km
  • Poole Harbour - 3 min walk - 0.3 km
  • RNLI College - 13 min walk - 1.1 km
  • Lighthouse, Poole's Centre for the Arts - 14 min walk - 1.2 km
  • Sandbanks Beach - 21 min drive - 7.9 km

Getting around

  • Poole Station - 12 min walk
  • Bournemouth (BOH-Bournemouth Intl.) - 31 min drive

Restaurants

  • ‪The Quay - ‬4 min walk
  • ‪The Brewhouse - ‬6 min walk
  • ‪Italian Gossip - ‬2 min walk
  • ‪Jolly Sailor - ‬3 min walk
  • ‪Rockfish - ‬5 min walk

About this property

Poole Quay Hotel

Hotel near Poole Harbour
Located close to Tower Park, Poole Quay Hotel provides an adjacent golf course, a terrace, and a garden. The on-site restaurant, Harbour View Restaurant, offers breakfast, lunch, dinner, and ocean views. In addition to dry cleaning/laundry services and 2 bars, guests can connect to free in-room WiFi.
You'll also enjoy the following perks during your stay:
  • Full breakfast (surcharge), self parking (surcharge), and wedding services
  • A banquet hall, 1 meeting room, and bicycle parking
  • A front-desk safe, a 24-hour front desk, and smoke-free premises
  • Guest reviews give top marks for the helpful staff and location
Room features
All 70 rooms offer comforts such as 24-hour room service and laptop-friendly workspaces, in addition to thoughtful touches like free WiFi and desk chairs. Guest reviews highly rate the clean rooms at the property.
More conveniences in all rooms include:
  • Free infant beds and travel cribs
  • Free tea bags/instant coffee and electric kettles
  • Bathrooms with bathtubs and showers
  • 40-inch TVs with cable channels
  • Wardrobes/closets, daily housekeeping, and desks

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi

Parking and transportation

  • Self parking on site (GBP 7.00 per night)
  • Wheelchair-accessible parking available

Food and drink

  • Full breakfast available for a fee weekends 7:30 AM–10:30 AM: GBP 12 for adults and GBP 6 for children
  • 1 restaurant
  • 2 bars/lounges
  • 24-hour room service

Restaurants on site

  • Harbour View Restaurant
  • Anchor Bar

Things to do

  • Bike parking

Family friendly

  • Free cribs/infant beds
  • Laundry facilities
  • Rollaway/extra beds (surcharge)
  • Snack bar/deli
  • Travel crib

Conveniences

  • Banquet hall
  • Elevator
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Dry cleaning service
  • Laundry facilities
  • Luggage storage
  • Wedding services

Business services

  • Business center
  • Conference space (990 square feet)
  • Meeting room

Outdoors

  • Garden
  • Picnic area
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Bathroom emergency pull cord
  • Braille signage
  • Elevator
  • Grab bar near toilet
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair-accessible business center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair accessible (may have limitations)

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Free cribs/infant beds
  • Rollaway/extra beds (surcharge)

Bathroom

  • Bathtub
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels
  • Toothbrush and toothpaste (on request)

Entertainment

  • 40-inch TV
  • Cable channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Free tea bags/instant coffee

More

  • Connecting rooms available
  • Desk
  • Desk chair
  • Iron/ironing board
  • Laptop-friendly workspace
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
Late check-out fee: GBP 10

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of GBP 15 per pet, per night
Service animals are welcome, and are exempt from fees

Children and extra beds

Children are welcome
Rollaway/extra beds are available for GBP 30.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for full breakfast: approximately GBP 12 for adults and GBP 6 for children
  • Self parking fee: GBP 7.00 per night
  • Pet fee: GBP 15 per pet, per night
  • Service animals are exempt from fees
  • Late check-out fee: GBP 10 (subject to availability)
  • Rollaway bed fee: GBP 30.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Poole Thistle
Thistle Hotel Poole
Thistle Poole
Poole Thistle Hotel
Thistle Poole Dorset
Thistle Poole Hotel Poole
Thistle Poole Hotel
Thistle Hotel
Thistle Poole
Poole Quay Hotel Hotel
Poole Quay Hotel Poole
Poole Quay Hotel Hotel Poole

Frequently asked questions

Is Poole Quay Hotel pet-friendly?

Yes, pets are allowed at this property. There's a fee of GBP 15 per pet, per night. Service animals are exempt from fees.

How much is parking at Poole Quay Hotel?

Self parking is available for GBP 7.00 per night.

What time is check-in at Poole Quay Hotel?

Check-in start time: 3:00 PM; Check-in end time: anytime.

What time is check-out at Poole Quay Hotel?

Check-out is at 11:00 AM. Late check-out is available for GBP 10 (subject to availability).

Where is Poole Quay Hotel located?

Situated in Poole, this golf hotel is steps from Poole Harbour, and within 6 mi (10 km) of Tower Park and Bournemouth University. Bournemouth Beach and Bournemouth International Centre are also within 6 mi (10 km). Poole Station is 12 minutes by foot.

Poole Quay Hotel Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 180 out of 720 reviews" "
Rating 8 - Good. 315 out of 720 reviews" "
Rating 6 - Okay. 125 out of 720 reviews" "
Rating 4 - Poor. 66 out of 720 reviews" "
Rating 2 - Terrible. 34 out of 720 reviews" "

7.8/10

Cleanliness

8.2/10

Staff & service

7.0/10

Amenities

6.8/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

2/10 Terrible

Claire

Stayed 1 night in Mar 2024

6/10 Okay

Louise

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 7 nights in Mar 2024

6/10 Okay

Lynn, Coleford

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Seemed short of staff that limited the facilities available. Bars unopened slow service at reception card readers not working. No opportunity to extend checking out time. Original pet room given to an earlier arrival so had to use first floor and not ground floor with a blind small dog even though I telephoned the day before arrival to confirm booking and pet details.
Stayed 1 night in Mar 2024

8/10 Good

Alice

Stayed 1 night in Mar 2024

6/10 Okay

Darren

Business traveler
Liked: Room comfort
Disliked: Cleanliness, property conditions & facilities
Tired rooms no bottled water in multiple rooms the company booked (15) reception answer yes we run out.
Stayed 1 night in Mar 2024

6/10 Okay

JIM

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
My stay.
The Hotel is clean but very dated and third, ranging from cracked sinks from TV's with very few channels.
Stayed 1 night in Mar 2024

4/10 Poor

michael

Traveled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
Room1 no hot water. Replacement basin blocked, toilet not flushing
Stayed 1 night in Feb 2024

6/10 Okay

Andrew

Liked: Room comfort
Disliked: Staff & service
Poole Quay Hotel
There was very little cover on reception so it was not very easy to ask for shampoo and shower gel etc We needed these items as on our arrival day there was only 1 small tube of shower gel and only 1 shampoo aswell The kettle was badly scaled Another day the bin was not emptied As already mentioned due to lack of staff on reception we were not able to discuss these points with anyone The location of the hotel was in a lovely position and close to amenities
Stayed 3 nights in Feb 2024

8/10 Good

John

Business traveler
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Feb 2024

6/10 Okay

Mary

Liked: Staff & service
Stayed 1 night in Feb 2024

8/10 Good

Adrian

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very pleasant stay and staff were more than friendly and helpful
Stayed 1 night in Feb 2024

6/10 Okay

Alison

Liked: Cleanliness, staff & service
Okay but Room for Improvement
Based on the room we were in, they desperately need updating, and I haven’t seen a curtain rail like that since my nan was alive! You could feel the springs in the mattress and the pillows were really thin. The bath was so badly stained it was disgusting. However, on the plus side, the staff were very friendly and professional and the restaurant/bar was lovely, with views from the restaurant over the harbour. We only had breakfast here so can’t comment on what it’s like in the evening but would certainly try it if we were to stay here again. And it’s dog friendly - our lovely waitress gave our cocker spaniel a bowl of kibble and biscuits!
Stayed 1 night in Feb 2024

8/10 Good

Stuart

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

8/10 Good

Darren

Business traveler
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Donna

Stayed 1 night in Jan 2024

6/10 Okay

Mohammed Tajudeen

Traveled with group
Disliked: Amenities
Stayed 1 night in Jan 2024

8/10 Good

Ryan

Disliked: Property conditions & facilities
The Hotel is in an excellent position on Poole Quay. But the management of the Hotel have let the Hotel fabric and surroundings deteriorate considerably. There are 2 large weeds growing out of the front door. There are weeds and litter all around the Hotel. It looks as if the Management do not care about presentation of the Hotel. The evening security is very strange. It does not cost much to keep a property tidy and clean of Litter. The Hotel looks a disgrace and so sad as it was one of the best Hotels in Dorset in its day.
Stayed 1 night in Dec 2023

10/10 Excellent

Gill

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great venue
Excellent staff amazing team. Thank you all
Stayed 2 nights in Dec 2023

2/10 Terrible

Darren

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
This hotel is shocking the bathroom was dirty and the bath I really wouldn’t want to bath in it as was disgusting and full of hard water stains as never cleaned properly.. Was a windy night and the wind noise coming through the windows was awful and kept you awake, only to be told on check out by the bloke on reception that they know how bad the windows are and they are meant to be sorted in January. If you are in a room next to the stairs good luck with trying to get some sleep past 5 in the morning as they have no soft close on doors so all they do is slam shut. This hotel is very tired and outdated but like something out of faulty towers.. Next morning we logged a complaint with the chap on reception written down and got told someone would be in contact with us and we are now talking a month ago still nothing. Don’t waste you money with this disgusting bad customer service place.
Stayed 1 night in Dec 2023

8/10 Good

Rahulkumar

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Philip

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Plenty of parking spaces and a lovely spacious room
Stayed 1 night in Dec 2023

2/10 Terrible

Jake

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

Simon

Stayed 3 nights in Dec 2023

8/10 Good

Verified traveler

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Carpet very dirty in room 104. We had a lovely stay but the hotel does need a lot of cosmetic changes.
Stayed 2 nights in Dec 2023

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023