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La Alegria Hotel

2.0 star property
Hotel with a 24-hour front desk, near Quinta Avenida

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October 2024
November 2024

Photo gallery for La Alegria Hotel

Front of property - evening/night
Property amenity
Premium bedding, free WiFi
Reception
Triple Room | Bathroom | Free toiletries

Reviews

5.4 out of 10

Popular amenities

  • 24/7 front desk
    24/7 front desk
  • Laundry
    Laundry
  • Air conditioning
    Air conditioning
  • Free WiFi
    Free WiFi

Room options

View all photos for Double Room, 1 Double Bed

Double Room, 1 Double Bed | Premium bedding, free WiFi

Double Room, 1 Double Bed

Highlights

Air conditioning
TV
Premium bedding
Private bathroom
Cable channels
  • 18 sq m
  • Sleeps 2
  • 1 Double Bed

About the neighborhood

Map
Calle 48, Entre Avenidas 40 y 45, Col. Colosio, Playa del Carmen, QROO, 77710

What's nearby

  • Mamitas Beach - 17 min walk
  • Quinta Avenida - 19 min walk
  • Playa del Carmen Main Beach - 19 min walk
  • Central Square - 3 min drive
  • Playa del Carmen Maritime Terminal - 5 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 43 min drive

Restaurants

  • ‪Los de Carnitas "El Tío - ‬8 min walk
  • ‪La Birria - ‬9 min walk
  • ‪Mia’s HomeMade - ‬6 min walk
  • ‪La Bamba Jarocha - ‬10 min walk
  • ‪Arya Indian Food - ‬7 min walk

About this property

La Alegria Hotel

Hotel near Quinta Avenida
Close to Mamitas Beach, La Alegria Hotel provides amenities like dry cleaning/laundry services. Guests can connect to free in-room WiFi.
You'll also find perks like:
  • A roundtrip airport shuttle (surcharge), a 24-hour front desk, and luggage storage
  • Tour/ticket assistance, a vending machine, and smoke-free premises
Room features
All guestrooms at La Alegria Hotel have thoughtful touches such as premium bedding and air conditioning, as well as amenities like free WiFi.
Extra conveniences in all rooms include:
  • TVs with cable channels

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Wheelchair-accessible parking available
  • 24-hour roundtrip airport shuttle (surcharge)

Family friendly

  • Laundry facilities

Conveniences

  • Vending machine

Guest services

  • 24-hour front desk
  • Dry cleaning service
  • Housekeeping (once per stay)
  • Laundry facilities
  • Luggage storage
  • Tour/ticket assistance

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Premium bedding

Bathroom

  • Free toiletries

Entertainment

  • Cable channels
  • TV

Policies

Check-in

Minimum check-in age: 16

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Airport shuttle fee: USD 190 per person (roundtrip)
  • Housekeeping is available for an additional fee

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards

Property is also known as

Alegria Hotel Playa del Carmen
Alegria Playa del Carmen
La Alegria Hotel Hotel
La Alegria Hotel Playa del Carmen
La Alegria Hotel Hotel Playa del Carmen

Frequently asked questions

Is La Alegria Hotel pet-friendly?

No, pets are not allowed at this property.

What time is check-out at La Alegria Hotel?

Check-out is at noon.

Does La Alegria Hotel provide a shuttle to the airport?

Yes, there's an airport shuttle. A fee of USD 190 per person applies.

Where is La Alegria Hotel located?

Located in Luis Donaldo Colosio, this hotel is within 1 mi (2 km) of Guadalupe Church, Quinta Avenida, and Playa del Carmen Main Beach. Mamitas Beach and Mario Villanueva Stadium Madrid are also within 1 mi (2 km).

La Alegria Hotel Reviews

Reviews

5.4
Rating 10 - Excellent. 5 out of 63 reviews" "
Rating 8 - Good. 16 out of 63 reviews" "
Rating 6 - Okay. 17 out of 63 reviews" "
Rating 4 - Poor. 7 out of 63 reviews" "
Rating 2 - Terrible. 18 out of 63 reviews" "

6.2/10

Cleanliness

6.6/10

Staff & service

5.4/10

Property conditions & facilities

Reviews

6/10 Okay

PIERRE, Canada

Liked: Cleanliness, staff & service, room comfort
It says <<< Housekeeping is available once per stay >>>. I was assuming that my 5-day reservation wouldn't get my room being cleaned . I was O.K. with that. Everything pre-paid ... so only the tip for the housekeeping could be added but .... I have been asked 50 pesos per night for the cleaning of the room and that was COMPULSORY. I did manage to pay 100 pesos even without housekeeping. In fact, I should pay nothing. So! If you agree to pay those 50 pesos extra per night then the rooms are still very cheap for what we get.
Stayed 5 nights in Apr 2018

4/10 Poor

Stephen, Las Vegas

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Drab hotel in low rent district.
The feeling in and around this hotel is low quality. From the outside it looks like a little prison with bars surrounding it. It is in a very low rent district although that does not bother me and I did not feel it was unsafe. The room reminds you of a cheap motel . In my case the shower head was broken and spraying water everywhere and should have been already replaced. But I have to say the bed was very comfortable. The location is on the outskirts of town even though it is still readonable distance from the beach and malecon. Incredibly , the price listed at the check in for a one person basic room is 1250 pesos (65 dollars). I'm sure anyone who stays there gets a much better price online, like I did. I only paid 13 dollars a night but they did demand an additional 50 peso "cleaning fee" per night. For that price I would do it again but not if it was much more.
Stayed 2 nights in Nov 2017

2/10 Terrible

Maria

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dont ever choose this place just for saving a litt
Worst choice ever, they cut you off the electricity and after few hours there is no water, really bad people outside just watching you to robbed you. Horrible!!!!
Stayed 1 night in Jul 2017

2/10 Terrible

Laura

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don't go
Do not stay here. I have been in the area for a while and just needed a place to stay for a few days until my apartment was ready. Firstly they have a gate on the front door but do not give you a key so a few times I stood outside waiting for someone to let me in. The place was very old and had mold. There is way better places for this rate. I ended up staying with a friend and checking out early.

2/10 Terrible

robert, Playa

Disliked: Cleanliness, staff & service, property conditions & facilities
warning
The jail like bars in front of the hotel was a hint on what type of neighborhood I was in. I know that you get what you pay for. Ive never wrote a bad review before and that includes sleeping with bugs in a room. The only thing I can say positive about this place is the staff seemed friendly, air conditioning worked, they have English tv and no bugs. For the bad, I had to take off the shower head to take a cold shower, bathroom smelled, I asked for t.p. and had to seach for someone when she fixed the t.p. dispenser she left mud from her shoes all over the floor, WiFi was so weak I couldn't even send a email. No one spoke English. No big deal, I have Google translator. I asked to hang up some cloths to dry and he directed me to the laundry around the corner and I could see a clothes line on the roof. I stayed at a hostel the next night and will never book this hotel again. Sorry about the bad review. I had to warn the next traveler. Not worth the price for me.

2/10 Terrible

Shawn

Disliked: Property conditions & facilities, room comfort
How Not To Enjoy Playa Del Carmen
Oh, where to start. Pictures did not match room at all and if that were the only issue this review might have a minutely positive tone. The location said .6 miles from center of city. Not the case. We walked almost three miles to find this heap in a terrible location. Now onto the room, woohoo! The rooms have no doors. They have sliding glass doors with easily pickable locks, rather unsettling was that we found the desk attendant had entered our room upon leaving after settling in--although it appeared this was to unplug the tv and cable box we had plugged in upon arrival...creepy. Oh and the curtain leaves a gap so anyone can see inside the room right where you'd leave the bathroom. Speaking of the bathroom, it was a portal for half the Yucatan's collective mosquito population due to a quite obvious and should have been fixed already--missing window pane! What joy! We spent hours killing mosquitos, spiders (on shower curtain), centipedes(on shower floor)!! Oh, toilet barely flushes, sink has no pressure, shower only has one heat setting: Antarctica...unless, and I quote from the desk attendant: leaving the water on for 5min (10 for me) for the water heater to wake up and work as it should. If you haven't clicked the back button yet, I'm hoping it isn't because you want to maintain some semblance of a budget: hotel takes cash up front, no cancel policy. We left after the first day and happily found a new hotel. PS a/c control broken. Curtains moldy.

8/10 Good

Alkema Jason, US

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value for the price
It was a very simple but good hotel room for the price and location, especially if using the room for bath and sleep only. The staff was friendly and helpful. Even being such a small hotel 24 hour reception was available. Good for single traveler.

6/10 Okay

Fernando , Mexico

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Very basic and isolated small hotel
The hotel is far from everything. The neighborhood is doesn't look good, not good impression to walk during the night. The room was very simple, the bathroom has very bad condition. the curtain looks like never has been cleaned

6/10 Okay

Verified traveler

Basic accommodations
First of all, I want to emphasize that this hotel offers basic budget accommodations. My room did not have a bathroom mirror or refrigerator. However, the wifi, bathroom and remote-control air conditioner all worked. One thing that was quirky about the shower was you had to go to the front desk and request the water heater be energized if you wanted to take a shower other than early in the morning. The area was safe but not the most polished. Note that this hotel is a long way from the beach and pedestrian mall, but this was not a problem for me as walking is my life-blood. Other people should consider this before booking. I would stay here again provided the savings was substantial.

4/10 Poor

Cor, London

Disliked: Cleanliness, property conditions & facilities, room comfort
Not great
Staff were ok but didn't speak much English. At check in money was automatically debited from my card instead of checking how I wanted to pay. I wanted to pay cash as it was pay on arrival so I wasn't happy when the transaction had to be refunded & took a few days for the money to go back onto my account. The bedsheets had yellow stains on them (both beds) & the throw looked like it had a blood stain on it. I'm lucky I brought my own sheets & pillow case to sleep on! Bathroom was small & run down, sink hanging off the wall & shower wasn't very clean when we arrived. We stayed 2 nights out of the 5 we paid for and went to stay with friends who had a nicer apartment. Area is really run down and I didn't feel safe walking around at night. Overall not impressed, would say it's more a 1 or 2 star accommodation.

2/10 Terrible

rebecca, Perth

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
No go
End dec 2015 We arrived and straight away we were looking at new hotel and we found one in playa del Carmel. The Al Alegiria hotel, our room had no window just window door in the back of a sort of court it was dark dump humid the bathroom more than basic The hotel was fare away from the hart of playa no way to walk to This hotel is sort of bad youth hostel from the 60s

2/10 Terrible

Loren, Kelowna BC

Disliked: Cleanliness, property conditions & facilities, room comfort
Loud, small, and uncomfortable
The room is poor condition with barely enough space to turn around. Wifi was not working very well and the bed was extremely uncomfortable On the positive side the hot water works great

2/10 Terrible

ileana, chetumal, q. roo

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cobraron. Pero ya no funcioba como hotel. No habia nadie.
Stayed 2 nights in Jun 2018

4/10 Poor

César

Disliked: Cleanliness, staff & service, property conditions & facilities
La habitación es cómoda, pero no el servicio, además tienes que llegar a hacer otros pagos, como es el caso de limpieza. El baño deja mucho que desear. Por desgracia no lo recomiendo y no me volveré a hospedar en él. No es buena ubicación.
Stayed 3 nights in May 2018

2/10 Terrible

Sarahi

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
No es nada amigable ni segura la zona.

8/10 Good

Miguel Ángel

Liked: Cleanliness, staff & service, room comfort
Mi estancia estuvo bien, solo al principio al hacer check in estuvimos esperando casi una hora 30, no había nadie en recepción. Y durante la estancia no había agua

6/10 Okay

margari, zapopan

Disliked: Property conditions & facilities
Buen precio
Habitaciones sencilla sin lujo correesponde la precio q pague
Stayed 6 nights in Apr 2018

6/10 Okay

Verified traveler

Disliked: Property conditions & facilities
Hotel de nivel medio
Personal amable, el hotel le hace falta mantenimiento, pero esta aceptable
Stayed 4 nights in Mar 2018

6/10 Okay

Sergio

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities

10/10 Excellent

Miguel Angel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Confortável e convenente
Stayed 2 nights in Feb 2018

2/10 Terrible

victor , guadalajara

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
UN HOTEL QUE DEJA MUCHO QUE DESEAR
llagando me encontre con varias sorpresas 1 la habitacion que estaba destinada para mi estaba sucia 2 me asignaron una habitacion con dos camas, con la consigna de solo poner algo sobre la segunda cama se me cobraria un extra de 200 pesos 3 no habia papel sanitario en la habitacion, lo solicite y me lo dieron} 4. no me dieron jabon ni shampo 5 eramos dos personas y solo me dieron una toalla
Stayed 1 night in Feb 2018

6/10 Okay

BRENDA

Liked: Staff & service
Stayed 2 nights in Jan 2018

2/10 Terrible

celine

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2017

8/10 Good

frank, merida

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Agradable
Muy confortable la atención fue una buena, quizá le hace falta estacionamiento para dar mayor seguridad pero en conclusión muy cómodo
Stayed 1 night in Dec 2017

10/10 Excellent

roberto enrique

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente opcion
Muy tranquilo el hotel céntrico el personal muy amable siempre atentos a lo que necesitaba en verdad lo recomiendo
Stayed 2 nights in Dec 2017