2/10 Terrible
Tanya
Traveled with family
4 February 2025
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
I was signing papers and told her (the hostest) we had a service dog. She IMMEDIATELY shook her head no and verbally said "NO, NO PETS!" I then stated "No ma'am she is not a pet, she is a service dog." She then asked "What's it for" I stated "My husband is a disabled veteran and it is his TRAINED SEVERICE DOG for PTSD." She then said "NO, WE DO NOT ALLOW EMOTIONAL SUPPORT ANIMALS!" I said "She is NOT and emotional support animal, she is a TRAINED SERVICE DOG. We have all her papers, her registrations, her tags and my husband's handler ID." (Which is not at all required to have, however, we carry them just in case something like this ever arrives). She had the nerve to state "These can be faked so I do not need to see them. PTSD means it is all in his head therefore it's an emotional support animal not really a service animal. A service animal is a medical necessity not for emotions." I said "NO MA'AM I have everything I need to prove you wrong but you refuse to look at them. My husband walks in and ask what is going on. She then asked him why he needed his dog. He stated it was for his PTSD and mentioned his service connected injury. She then decided she would say it was due to physical need. This is absolutely UNEXCEPTABLE! This causes stressors for victims of PTSD. This goes to show you the lack of training this company has for its employees.
Tanya
Stayed 2 nights in Feb 2025