4/10 Poor
Shonna P.
13 January 2025
Disliked: Cleanliness
Not clean, poor communication
The place was perfect for 3 and the location was great!! BUT upon our arrival the place was found uncleaned from the guests before us. I attempted to reach out to the property manager via phone several times and was sent to voicemail; which was full. With no luck, I reached out to VRBO customer service whose only way to resolve was to email the manager. After approximately 90 min, 3 men showed up to clean the cabin and advised the maids forgot to clean the unit. They cleaned the unit: however, we had to vacate the cabin for this to occur. I’ve attempted to receive a partial refund for the inconvenience and the manager has yet to respond after attempts from me and VRBO. Unacceptable! Sad, because had the manager done the right thing I would highly recommend.
Shonna P.
Stayed 2 nights in Dec 2024