6/10 Okay
Verified traveler
29 March 2024
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful property but they have a curfew.
Room was like pictures provided. Property looked beautiful and has a sense of zen to it. Staff was friendly but had issues. Aircon was weak. bathroom drainage was slow so be quick with your showers or it gets flooded.
The property has a no visitors policy after 8:30 which is also the time their restaurant closes. This much I get. However, the main doors are also chained and locked at 9pm so movement is very much restricted. This was not communicated during the booking process and check in. I chose to stay close to bassac street where there’s night life and live music, I was hoping to come in and out as I needed. I am now being made to feel uneasy about staying out late cos there’s a chance of being locked out. I was left outside for a good 15 minutes on my first night not knowing of curfew, before the night watch came out and stared at me like I was inconveniencing him. Also being chained-in was a safety concern to me. Bringing this up to front desk the second day, I just wanted to know why this was not communicated at any point. And was basically told that’s how they’ve been doing it, if i want just tell the watchman (who doesn’t speak English or look too friendly) to unlock it, and i can email management to TRY to get a refund if I rather stay somewhere else. Front desk was not rude, but she also preferred to look at her laptop while I was speaking. So that left me with the sense that there was no point in saying more. My final night in Cambodia was thus spent in my room.
Verified traveler
Stayed 2 nights in Mar 2024