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Poulo Wai Hotel and Apartment

4.0 star property
Hotel with 4 restaurants, a quick walk to Central Market

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Poulo Wai Hotel and Apartment

Outdoor pool, open 7:00 AM to 7:00 PM, pool umbrellas, sun loungers
Front of property
Rooftop terrace
Rooftop terrace
Rooftop terrace

Reviews

9.0 out of 10

Wonderful

Popular amenities

  • Hot Tub
  • Bar
  • Spa
  • Gym
The price is AED 329
AED 405 total
includes taxes & fees
1 Jan - 2 January 2025

Perks for members at select top-rated stays

Our Silver and Gold members get perks at select VIP Access properties, on top of exceptional service.
Silver tier member
A perk like food and drink extras, free breakfast, or parking credits
Gold tier member
Room upgrades when available, plus Silver perks

Room options

Available filters for rooms
Showing 11 of 11 rooms

View all photos for Deluxe King Bed

Deluxe King Bed | Egyptian cotton sheets, premium bedding, Tempur-Pedic beds, minibar

Deluxe King Bed

Highlights

Air conditioning
Free cribs/infant beds
Smart TV
Hypo-allergenic bedding
Blackout drapes/curtains
Tempur-Pedic bed
Premium bedding
Egyptian cotton linens
  • 26 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Family Suite

Family Suite | Egyptian cotton sheets, premium bedding, Tempur-Pedic beds, minibar

Family Suite

Highlights

Balcony
Air conditioning
Free cribs/infant beds
Kitchenette
Smart TV
Washing machine
Hypo-allergenic bedding
Blackout drapes/curtains
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Landmark King Bed

Landmark King Bed | Egyptian cotton sheets, premium bedding, Tempur-Pedic beds, minibar

Landmark King Bed

Highlights

Air conditioning
Free cribs/infant beds
Smart TV
Hypo-allergenic bedding
Blackout drapes/curtains
Tempur-Pedic bed
Premium bedding
Egyptian cotton linens
  • 40 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for One Bedroom Executive

One Bedroom Executive | Egyptian cotton sheets, premium bedding, Tempur-Pedic beds, minibar

One Bedroom Executive

Highlights

Balcony
Air conditioning
Free cribs/infant beds
Kitchenette
Smart TV
Hypo-allergenic bedding
Blackout drapes/curtains
Tempur-Pedic bed
  • 45 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Studio Executive

Studio Executive | Egyptian cotton sheets, premium bedding, Tempur-Pedic beds, minibar

Studio Executive

Highlights

Air conditioning
Free cribs/infant beds
Kitchenette
Smart TV
Washing machine
Hypo-allergenic bedding
Blackout drapes/curtains
Tempur-Pedic bed
  • 45 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Suite, 1 King Bed

Egyptian cotton sheets, premium bedding, Tempur-Pedic beds, minibar

Executive Suite, 1 King Bed

Highlights

Balcony
Air conditioning
Free cribs/infant beds
Smart TV
Hypo-allergenic bedding
Blackout drapes/curtains
Egyptian cotton linens
Tempur-Pedic bed
  • 50 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Suite, Multiple Beds

Egyptian cotton sheets, premium bedding, Tempur-Pedic beds, minibar

Executive Suite, Multiple Beds

Highlights

Balcony
Air conditioning
Free cribs/infant beds
Smart TV
Hypo-allergenic bedding
Blackout drapes/curtains
Egyptian cotton linens
Tempur-Pedic bed
  • 50 sq m
  • City view
  • Sleeps 3
  • 1 Twin Bed and 1 King Bed

View all photos for Landmark King Bed with Balcony

Landmark King Bed with Balcony | Egyptian cotton sheets, premium bedding, Tempur-Pedic beds, minibar

Landmark King Bed with Balcony

Highlights

Balcony
Air conditioning
Free cribs/infant beds
Smart TV
Hypo-allergenic bedding
Blackout drapes/curtains
Tempur-Pedic bed
Premium bedding
  • 40 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Landmark Twin Bed

Landmark Twin Bed | Egyptian cotton sheets, premium bedding, Tempur-Pedic beds, minibar

Landmark Twin Bed

Highlights

Air conditioning
Free cribs/infant beds
Smart TV
Hypo-allergenic bedding
Blackout drapes/curtains
Tempur-Pedic bed
Premium bedding
Egyptian cotton linens
  • 40 sq m
  • City view
  • Sleeps 2
  • 1 Twin Bed

View all photos for Landmark Twin Bed with Balcony

Landmark Twin Bed with Balcony | Egyptian cotton sheets, premium bedding, Tempur-Pedic beds, minibar

Landmark Twin Bed with Balcony

Highlights

Balcony
Air conditioning
Free cribs/infant beds
Smart TV
Hypo-allergenic bedding
Blackout drapes/curtains
Tempur-Pedic bed
Premium bedding
  • 40 sq m
  • City view
  • Sleeps 2
  • 1 Twin Bed

View all photos for Landmark Triple (3 Single Beds)

Landmark Triple (3 Single Beds) | Egyptian cotton sheets, premium bedding, Tempur-Pedic beds, minibar

Landmark Triple (3 Single Beds)

Highlights

Air conditioning
Free cribs/infant beds
Smart TV
Hypo-allergenic bedding
Blackout drapes/curtains
Tempur-Pedic bed
Premium bedding
Egyptian cotton linens
  • 40 sq m
  • City view
  • Sleeps 3
  • 3 Twin Beds

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About the neighborhood

Map
#71-73, Street 174, Sangkat, Phsar Thmey III Khan Doun Penh, Phnom Penh, 12208

What's nearby

  • Central Market - 7 min walk - 0.6 km
  • Royal Palace - 10 min walk - 0.9 km
  • Riverside - 13 min walk - 1.1 km
  • Wat Phnom - 2 min drive - 1.8 km
  • Phnom Penh Night Market - 2 min drive - 2.0 km

Getting around

  • Phnom Penh Railway Station - 16 min walk
  • Phnom Penh Intl. Airport (PNH) - 28 min drive

Restaurants

  • ‪Kravanh - ‬1 min walk
  • ‪Le Deli Bistro Gourmet - ‬4 min walk
  • ‪Lucky Seven - ‬4 min walk
  • ‪D'Wau Restaurant - ‬4 min walk
  • ‪D'wau Restaurant @ New York hotel - ‬4 min walk

About this property

Poulo Wai Hotel and Apartment

Upscale hotel near Central Market
Located close to Royal Palace and Independence Monument, Poulo Wai Hotel and Apartment provides a poolside bar, an art gallery on site, and designer stores on site. Treat yourself to a massage, aromatherapy, or a body treatment at Airavata Spa, the onsite spa. At the 4 on-site restaurants, enjoy breakfast, lunch, dinner, light fare, and al fresco dining. Stay connected with free in-room WiFi, and guests can find other amenities such as a coffee shop/cafe and dry cleaning/laundry services.
You'll also find perks like:
  • An outdoor pool and a children's pool, with sun loungers and pool umbrellas
  • Free self parking
  • Buffet breakfast (surcharge), bike rentals, and airport pick-up service (surcharge)
  • Express check-out, express check-in, and a gift shop
  • Guest reviews give top marks for the breakfast and helpful staff
Room features
All 196 rooms offer comforts such as premium bedding and laptop-friendly workspaces, as well as thoughtful touches like air conditioning and bathrobes.
More conveniences in all rooms include:
  • Hypo-allergenic bedding, Egyptian cotton sheets, and Tempur-Pedic beds
  • Bathrooms with rainfall showers and separate tubs/showers
  • 43-inch Smart TVs with cable channels
  • LED light bulbs, musical instruments, and daily housekeeping

Languages

English, Khmer, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Limited onsite parking
  • Wheelchair-accessible parking available
  • Height restrictions apply for onsite parking
  • 24-hour pick-up airport shuttle (surcharge)
  • Airport shuttle on request
  • 24-hour roundtrip train station shuttle (surcharge)
  • Train station shuttle on request
  • Bus station shuttle (surcharge)

Food and drink

  • Buffet breakfast available for a fee daily 6:00 AM–10:00 AM: USD 12 for adults and USD 6 for children
  • 4 restaurants and 1 coffee shop/cafe
  • 3 bars/lounges and 1 poolside bar
  • Room service available
  • Coffee/tea in common area(s)

Restaurants on site

  • Poulo Wai Restaurant
  • Piano Café
  • White Lounge Restaurant &

Things to do

  • Art gallery
  • Bicycle rentals
  • Bike parking
  • Children's pool
  • Designer stores
  • Fitness center
  • Full-service spa
  • Outdoor pool
  • Sauna
  • Shopping
  • Spa tub
  • Steam room

Family friendly

  • Children's pool
  • Laundry facilities
  • Musical instruments
  • Outdoor pool
  • Pool gate
  • Snack bar/deli

Conveniences

  • Banquet hall
  • Elevator
  • Front-desk safe
  • Gift shop/newsstand
  • Lockers available
  • Newspapers in lobby

Guest services

  • 24-hour front desk
  • Change of bedsheets (on request)
  • Change of towels (on request)
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Laundry facilities
  • Luggage storage
  • Porter/bellhop
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business center
  • Computer station
  • Conference center (1464 square feet of space)
  • Meeting rooms - 4

Outdoors

  • Pool sun loungers
  • Pool umbrellas

Spa

  • 6 treatment rooms
  • Aromatherapy
  • Body treatments
  • Massages
  • Massage/treatment rooms
  • Sauna
  • Spa open daily
  • Spa tub
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices available
  • Assistive listening devices in meeting rooms
  • Braille signage
  • Doorbell and phone notification
  • Elevator
  • Elevator door width (inches): 68
  • Front entrance ramp
  • Grab bar in shower
  • Shower grab bar height (inches): 34
  • Handrails in stairways
  • Stairway handrail height (inches): 38
  • Lever door handles
  • Phone accessibility kit
  • Visual fire alarm
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • 1 on-site accessible parking spaces
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible registration desk height (inches): 30
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair accessible (may have limitations)
  • Wheelchairs available on site

More

  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Couples dining
  • Designated smoking areas (fines apply)
  • Double-glazed windows
  • Locally-owned & organized tours & activities
  • Romance packages available
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Egyptian cotton sheets
  • Hypo-allergenic bedding
  • Premium bedding
  • Tempur-Pedic bed

Bathroom

  • Bathrobes
  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Shampoo
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • 43-inch Smart TV
  • Cable channels

Food and drink

  • Champagne service
  • Free bottled water
  • Minibar

More

  • Desk
  • Electrical adapters/chargers
  • Energy-saving switches
  • Free long-distance calls
  • Guidebooks/recommendations
  • Iron/ironing board (on request)
  • Laptop-friendly workspace
  • LED light bulbs
  • Local maps
  • Phone
  • Restaurant dining guide
  • Safe
  • Slippers
  • Turndown service

Policies

Check-in

Check-in start time: 1:00 PM; Check-in end time: 2:00 PM
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 25.0 per night

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately USD 12 for adults and USD 6 for children
  • Airport shuttle fee: USD 25 per vehicle (maximum occupancy 4)
  • Airport shuttle fee per child: USD 25 (from 4 to 13 years old)
  • A late check-out fee will be charged
  • Rollaway bed fee: USD 25.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher, a security system, a first aid kit, and window guards
This property is professionally cleaned

We should mention

Pool access available from 7:00 AM to 7:00 PM
Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property
A car is recommended for transportation to and from this property
Parking height restrictions apply
Guests under 18 years old are not allowed in the spa, and guests under 18 years old are only allowed with adult supervision

Property is also known as

Poulo Wai And Phnom Penh
Poulo Wai Hotel Apartment
Poulo Wai Hotel and Apartment Hotel
Poulo Wai Hotel and Apartment Phnom Penh
Poulo Wai Hotel and Apartment Hotel Phnom Penh

Frequently asked questions

Does Poulo Wai Hotel and Apartment have a pool?

Yes, this property has an outdoor pool and a children's pool. Pool access is from 7:00 AM–7:00 PM.

Is Poulo Wai Hotel and Apartment pet-friendly?

No, pets are not allowed at this property.

How much is parking at Poulo Wai Hotel and Apartment?

Self parking is free at this property.

What time is check-in at Poulo Wai Hotel and Apartment?

Check-in start time: 1:00 PM; Check-in end time: 2:00 PM. After-hours check-in is not available.

What time is check-out at Poulo Wai Hotel and Apartment?

Check-out is at noon. Late check-out is available for a fee.

Does Poulo Wai Hotel and Apartment provide a shuttle to the airport?

Yes, there's a shuttle from the airport to the hotel that runs on request. A fee of USD 25 per vehicle applies.

Where is Poulo Wai Hotel and Apartment located?

Located in Phnom Penh City Centre, this spa hotel is within a 10-minute walk of Central Market and Royal Palace. Riverside and Independence Monument are also within 1 mi (2 km). Phnom Penh Railway Station is 16 minutes by foot.

Poulo Wai Hotel and Apartment Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 83 out of 129 reviews" "
Rating 8 - Good. 32 out of 129 reviews" "
Rating 6 - Okay. 9 out of 129 reviews" "
Rating 4 - Poor. 2 out of 129 reviews" "
Rating 2 - Terrible. 3 out of 129 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Harry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice room, good services and breakfast. Tidy building.
Stayed 3 nights in Dec 2024

6/10 Okay

Moises, EARLWOOD

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service
Bread at breakfast is stale. Fruits not replenished. Asked desk to heat up the hitting at the swimming as we wanted to use it in an hour. Nobody came to turn the hot tub on. Have to wait for another hour before the tub is hot enough.
Stayed 2 nights in Dec 2024

10/10 Excellent

Leigh Maria, Irvine

Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

Leigh Maria, Irvine

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are professional. The breakfast was delicious. Staff bent over backwards for guests. The sky bar was perfect. The gym is a little stuffy but adequate. The pool is beautiful. There are small shops across the street where money can be changed, bottled water can be purchased, and snacks can be obtained. It is a good location if you are going to an event at the Medical University. I travel a bit. This is a superb hotel for the price we paid. I can’t rave enough.
Stayed 8 nights in Dec 2024

6/10 Okay

Yuri

Liked: Staff & service, amenities
Disliked: Cleanliness
Great location, younger staff were wonderful. Cleaning lady was nice but forgot certain things. They left dirty dishes in the hall way for days. Breakfast was ok, omelet station guys just kept messing things up 2 days in a row. Their "kitchen" isn't really a kitchen without any cooking materials, just stoves. They couldn't even break my $20. Overall disappointing enough, I moved to a different hotel nearby.
Stayed 3 nights in Dec 2024

8/10 Good

Sam, Anchorage

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hit and miss on hot water in room. Bugs in the bathroom sometimes
Stayed 3 nights in Dec 2024

8/10 Good

ilidio

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Hotel, friendly staff. Prices around are slightly higher.
Stayed 1 night in Dec 2024

8/10 Good

Lynn

Traveled with partner
Room was well appointed and had everything required, but, very hard bed.
Stayed 3 nights in Nov 2024

8/10 Good

Matthew

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location, just 20 mins walk to the main city tourist spots. Excellent breakfast, very fresh. Good bedroom. Fabulous view from the top bar. Restaurant food was good.
Stayed 4 nights in Nov 2024

8/10 Good

Danny, Charlotte

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Oct 2024

8/10 Good

Karyn

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved our experience checking in - facility was beautiful and staff were helpful. Our room was very well appointed and the rooftop bar was great. Slightly annoying check out procedure - we had an early bus to catch, but they had us wait around, I think while they checked our room? The neighbourhood lacked a bit of life, as well, and felt slightly seedy. No issues with noise, though, and we felt very safe and welcome in the hotel. Would stay again.
Stayed 1 night in Oct 2024

10/10 Excellent

TAY SHAN

Stayed 4 nights in Sep 2024

2/10 Terrible

christopher

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2024

10/10 Excellent

JOHN-ANDREW, Plumas Lake

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2024

10/10 Excellent

MASAHIRO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
これまでプノンペンとシェムリアップの色々なホテルに滞在してきましたが、全てにおいて断トツNo.1でした！ まず、スタッフ全員がとても親切・丁寧で、とても感動しました。また、スパが50%オフということでアロマオイルコースを利用しましたが、技術がとても素晴らしく、プノンペンに訪れる際はまた利用したいと思いました。 また、ホテルの周辺は深夜になっても営業しているレストランが多く、たまたま入ったレストランはリーズナブルでどのメニューも美味しく、滞在中何度も通いました。
Stayed 1 night in Sep 2024

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
empathy, thought and training required.
I have stayed several times at this hotel as it is convenient for the area, facilities are ok but hospitality staff and training need to be improved starting with the management / admin staff that use the breakfast area every morning without any acknowledgement of the paying guests supplementing their salary - a simple smile and hello goes a long way! It is unlikely I will be staying again due to an incident where I was sick (food poisoning) on day of checking out, while checking out and waiting for taxi, I asked for a bottled water, which resulted in reception manager giving a bunch of excuses. I walked away, there will be no future business from me or my clients!! Phnom Penh now has so many choices.
Stayed 4 nights in Aug 2024

10/10 Excellent

Tracy

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Aug 2024

10/10 Excellent

Richard

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel. Cannot fault. Staff were excellent. Room was clean and comfortable.
Stayed 4 nights in Aug 2024

10/10 Excellent

Jutta

Traveled with partner
Liked: Amenities, property conditions & facilities
Staff was super friendly
Stayed 3 nights in Jul 2024

10/10 Excellent

Terry

Liked: Cleanliness
Stayed 5 nights in Jul 2024

8/10 Good

Taihei

Stayed 2 nights in Jul 2024

8/10 Good

John

Liked: Cleanliness, property conditions & facilities, room comfort
Nice place with a lot of rules
Lovely hotel, friendly staff, but do seem to rigidly follow odd rules. For example , there was almost no one in the hotel in the off season, July, yet when we went to play ping pong by then pool we were promptly informed that there was a limit of 20 mins on the table. We didnt intend to play longer than that but they did seem to have a lot of these mildly annoying rules
Stayed 4 nights in Jul 2024

10/10 Excellent

Shan Yan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2024

10/10 Excellent

Evgeniy

Stayed 17 nights in Jun 2024

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
No pick up service though I requested. They are making excuses for this and not trying to find the reasons why there was no service as a result.
Stayed 1 night in Jul 2024