6/10 Okay
Kim, Cape Town
Business traveler
28 January 2025
Disliked: Amenities, property conditions & facilities
Check-in was not great, the staff couldn't have been bothered to assist after a 48-hour flight. The room was given with a bath and I had to ask for a room with a shower which was only assisted 24 hours after check-in. Again no effort was offered on the evening of check-in. Every single day after I returned, housekeeping tried to obtain entrance to my luggage locked with the combination.
I tested this every day and every single day for two weeks someone tried to gain access to my personal luggage. No concierge info or offer, ie. There is a convenience store right outside of your hotel and you did not bother to share this. Your restaurant is not properly operational. Not the stay I have been used to in the past. Parking for residents is extortionate! Unfortunately, I will be looking for an alternative hotel on my next visit.
Kim
Stayed 15 nights in Dec 2024