The location is great, amazing in fact.
This hotel really could be something else and right up there with the best of them.
However,
The building is aging and in need of investment
The staff are, by and large friendly but there are some members which have clearly lost their passion for the industry - slap dash service and dirty trainers.
The food could be improved drastically - this is a restaurant not a fast food outlet. We have been twice now and both times we have had a three course meal in less than 25 minutes - cooked on mass with little love. This really could be elevated to the next level very quickly but unfortunately at the minute is more faulty towers than fine dining. Whilst I appreciate the value at £23 for the food, that is no excuse for the service level.
Please do not think this review is spiteful in anyway, it really is meant with the best intention and to be constructive as this hotel really should be amazing.
It is not all bad, the location, the garden area out front, the price point, and the beer - serves a right good pint of larger. The young lady on reception even remembered our previous trip (last year) which was nice.
Just nip a few behaviours in the butt, up the appearance of one or two and really consider the restaurant - you have a right gem on your hands if considered correctly.
Think about this, we left one night early simply because we couldn't face another round from the restaurant for our evening meal - we travelled 2.5hours home instead.