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The Helm

3.0 star property
Bed & breakfast in Pembroke Dock with free breakfast and a restaurant

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for The Helm

Restaurant
Restaurant
Private kitchen
Triple Room | Desk, laptop workspace, iron/ironing board, free WiFi
Hair dryer, towels, soap, shampoo

Reviews

4.4 out of 10

Popular amenities

  • Bar
  • Breakfast included
  • Laundry
  • Parking included
  • Kitchen
  • Free WiFi
The price is AED 269
AED 322 total
includes taxes & fees
31 Dec - 1 January 2025

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Triple Room

Triple Room | Desk, laptop workspace, iron/ironing board, free WiFi

Triple Room

Highlights

Separate dining area
Heating
Flat-screen TV
Washer/dryer
Fan
Hair dryer
2 bathrooms
Free bottled water
  • Sleeps 3
  • 1 Twin Bed and 1 Double Bed

View all photos for Comfort Twin Room

Desk, laptop workspace, iron/ironing board, free WiFi

Comfort Twin Room

Highlights

Separate dining area
Heating
Flat-screen TV
Washer/dryer
Fan
Hair dryer
2 bathrooms
Free bottled water
  • Sleeps 2
  • 2 Twin Beds

View all photos for Basic Twin Room

Desk, laptop workspace, iron/ironing board, free WiFi

Basic Twin Room

Highlights

Separate dining area
Heating
Flat-screen TV
Washer/dryer
Fan
Hair dryer
2 bathrooms
Free bottled water
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Double Room

Desk, laptop workspace, iron/ironing board, free WiFi

Standard Double Room

Highlights

Separate dining area
Heating
Flat-screen TV
Washer/dryer
Fan
Hair dryer
2 bathrooms
Free bottled water
  • Sleeps 2
  • 1 Queen Bed

View all photos for Comfort Double Room

Desk, laptop workspace, iron/ironing board, free WiFi

Comfort Double Room

Highlights

Separate dining area
Heating
Flat-screen TV
Washer/dryer
Fan
Hair dryer
2 bathrooms
Free bottled water
  • Sleeps 2
  • 1 Queen Bed

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9.0 out of 10, Wonderful, (454)
The price is AED 246
AED 296 total
includes taxes & fees
1 Jan - 2 January 2025
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About the neighborhood

Map
11 Commercial Row, Pembroke Dock, Wales, SA72 6JN

What's nearby

  • Carew Castle - 9 min drive
  • Pembroke Castle - 10 min drive
  • Freshwater East Beach - 20 min drive
  • Barafundle Bay - 24 min drive
  • Freshwater West - 25 min drive

Getting around

  • Pembroke Dock Station - 8 min walk
  • Cardiff International Airport (CWL) - 131 min drive

Restaurants

  • ‪McDonald's - ‬16 min walk
  • ‪Ferry House Inn - ‬11 min drive
  • ‪Seven Spice Restaurant - ‬12 min walk
  • ‪Y Cerrig Glas - ‬11 min walk
  • ‪Cwtch Coffee - ‬6 min walk

About this property

The Helm

Property highlights
Take advantage of free self-serve breakfast, a garden, and laundry facilities at The Helm. In addition to a bar and a restaurant, guests can connect to free in-room WiFi, with speed of 100+ Mbps (good for 1–2 people or up to 6 devices).
Other perks at this bed & breakfast include:
  • Free self parking
  • Express check-out, barbecue grills, and coffee/tea in the lobby
  • Outdoor furniture
Room features
All guestrooms at The Helm feature perks such as laptop-friendly workspaces and separate dining areas, in addition to amenities like free WiFi and free bottled water.
Extra conveniences in all rooms include:
  • Heating and portable fans
  • 2 bathrooms with tubs or showers and hair dryers
  • Separate dining areas, communal kitchens, and limited housekeeping

Languages

Chinese (Cantonese), Chinese (Mandarin), English, Malay

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi and wired Internet

Parking and transportation

  • Free self parking on site
  • Limited onsite parking

Food and drink

  • Free on-the-go breakfast available daily 7:00 AM–noon
  • 1 restaurant
  • 1 bar
  • Coffee/tea in common area(s)
  • Hosted evening meal available daily for a fee of GBP 20

Family friendly

  • Laundry facilities
  • Separate dining area
  • Washer/dryer

Guest services

  • Change of towels (on request)
  • Front desk (limited hours)
  • Housekeeping (weekly)
  • Laundry facilities

Outdoors

  • BBQ grill(s)
  • Garden
  • Outdoor furniture

Accessibility

  • This property does not have elevators

More

  • Designated smoking areas

Room amenities

Bedroom

  • Fan
  • Heating
  • Portable fan

Bathroom

  • 2 bathrooms
  • Bathtub or shower
  • Hair dryer
  • Shampoo
  • Soap
  • Towels

Entertainment

  • 40-inch flat-screen TV

Food and drink

  • Dining room
  • Free bottled water
  • Shared kitchen access

More

  • Access via exterior corridors
  • Desk
  • Electrical adapters/chargers
  • Iron/ironing board (on request)
  • Laptop-friendly workspace
  • Laundry detergent
  • Local maps
  • Shared accommodations
  • Washer and dryer

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in fee: GBP 20

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
Late check-out fee: GBP 20
Express check-out available

Special check-in instructions

The front desk is open daily from 4:00 PM - 11:00 PM
Front desk staffed during limited hours

Renovations and closures

The following facilities or services will be unavailable from December 9 2024 to April 30 2025 (dates subject to change):
  • Bar/Lounge(s)
  • Dining venue(s)

Access methods

Front desk (limited hours)

Pets

Pets not allowed

Children and extra beds

Children are welcome

Property payment types

Important information

Optional extras

  • Early check-in fee: GBP 20 (subject to availability)
  • Late check-out fee: GBP 20 (subject to availability)
  • Hosted evening meal: GBP 20

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash

We should mention

This property does not have elevators

Property is also known as

The Helm Pembroke Dock
The Helm Bed & breakfast
The Helm Bed & breakfast Pembroke Dock

Frequently asked questions

Is The Helm pet-friendly?

No, pets are not allowed at this property.

How much is parking at The Helm?

Self parking is free at this property.

What time is check-in at The Helm?

Check-in start time: 4:00 PM; Check-in end time: anytime. Early check-in is available for a fee of GBP 20 (subject to availability).

What time is check-out at The Helm?

Check-out is at 11:00 AM. Late check-out is available for GBP 20 (subject to availability).

Where is The Helm located?

Situated in Pembroke Dock, this bed & breakfast is 2.2 mi (3.6 km) from Wogan Cavern and 2.2 mi (3.6 km) from Pembroke Castle. Pembrokeshire Coast National Park and Lamphey Bishop's Palace are also within 6 mi (10 km). Pembroke Dock Station is 8 minutes by foot.

The Helm Reviews

Reviews

4.4
Rating 10 - Excellent. 0 out of 8 reviews" "
Rating 8 - Good. 2 out of 8 reviews" "
Rating 6 - Okay. 0 out of 8 reviews" "
Rating 4 - Poor. 3 out of 8 reviews" "
Rating 2 - Terrible. 3 out of 8 reviews" "

4.6/10

Cleanliness

5.0/10

Staff & service

6.0/10

Amenities

4.4/10

Property conditions & facilities

3.2/10

Eco-friendliness

Reviews

4/10 Poor

mary

Stayed 2 nights in Aug 2024

2/10 Terrible

Harsh

Traveled with group
Liked: Property conditions & facilities
Disliked: Cleanliness
Hygiene was okish but the mattress on bed were very uncomfortable couldn't sleep whole night. The mattress on the bed seem to be very old and needs replacement.
Stayed 1 night in Aug 2024

2/10 Terrible

Anjan

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible
It was terrible! Not recommending anyone. Spend £10 more and get a decent room in other hotels in the area. As a couple we stayed in a twin bed room for 2 night. Shared bathroom, was listed free breakfast and thought sort of english breakfast but they had a kitchen with stuff like, egg, banana, beans, bread coffee, etc.. which you have to prepare yourself. All banana finished in the first day and they didn’t put more the 2nd day. Couldn’t sleep til 1:30am as the old guy next door came drunk, slammed the door kept making noises despite his wife tried to calm him. The hotel staff knew this and didn’t bother to do anything. Room had barely enough space to love around, bed was third class. Bedding was stinking.
Stayed 2 nights in Aug 2024

8/10 Good

Joline

Liked: Staff & service
Stayed 2 nights in Jul 2024

4/10 Poor

Luke

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Do not stay here
Does not meet safety regulations, no smoke detectors in room, no fire doors, the place is not clean or friendly
Stayed 1 night in Jul 2024

4/10 Poor

Verified traveler

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible
Im appalled this is on your website. The food rating is one so the accommodation is a 0. I had no curtain in my room and i was explained the access in and out of the building. Their is a communal kitchen with no milk provided and also it was extremely noisy, i was woken up at 4am constantly. I expect a refund or i will report this property & your so called respectively company (Hotels.com) to the relevant accusations. I have been a member for several years and i will be deleting my account as this was and will tarnish my experience physically & mentally . You cannot add photos to the page but if you provide a alternative email i will provide. Absolutely shocking!!!.
Stayed 2 nights in Jun 2024

8/10 Good

Stefan

Liked: Cleanliness, staff & service
Stayed 1 night in Jun 2024