6/10 Okay
Jonathan
Traveled with group
1 January 2025
Disliked: Staff & service
This is a very average hotel. Decent pool and room size ok but breakfast not great and the staff were not customer service trained. Simple requests were basically ignored eg I asked for a takeaway coffee cup to 5 staff to see if one would use their initiative and walk 10 meters the the coffee shop on site.. no, I had to do it myself. This was one of many very average and dissatisfying customer service experiences. Another one was that I was in the pool relaxing when I was interrupted with a bill for my coffee which was in itself not correct as I was told I needed to order two for cash whilst he meant card but then I still had to pay. You need to work on your customer service. Area not great. I wouldn’t stay again
Jonathan
Stayed 7 nights in Dec 2024