2/10 Terrible
zimeng
Traveled with partner
20 January 2025
Disliked: Staff & service, property conditions & facilities
Terrible experience with the male receptionist who claimed to be the manager when the shower in our room was running at boiling temperatures. Called two times in the span of 30 mins. Arrived 10 mins late after the second call. Tried to fix it himself by hand labor but failed after 15mins. Spent 45mins bargaining with us until he conceded to just letting us a working shower next door - after claiming the hotel is completely booked out. When I asked for a partial refund: he implied that he didn’t have to “solve the issue” for us if we didn’t “cooperate”. I believe he meant for us to not make any noise that may affect his position. After 15 mins the real manager came whom had apologized and gave us the better room. She helped with moving our luggage and I believe that deserves some credit. I am baffled at the lies he gave and he attempted at making our request preposterous when we were tried and wanted to have our needs taken care of. For the affordable price, we understand it was just a stay solution. However, the amount of angst and disappointment we felt from this man was entirely unworthy of the savings. The pictures looked more polished than it really is. Dust accumulated in corners. Air conditioning had a loud hum. I’m merely describing my experience, do what you will with these informations.
zimeng
Stayed 1 night in Jan 2025