The property was the perfect size and location for our visit. It had some great qualities, however we encountered some major issues during our stay, including:
1. Roach infestation: we killed two roaches in the living area during our stay. We made 3 efforts to contact property management to clean this up (two texts to the number they provided for us to communicate with them) as well as a phone call. The removal was not resolved until our last day of stay.
2. The bikes were not available on the property the last day day of our stay after the family that was staying in the large house left. Although bikes may have been there, we were not able to locate them when we wanted to use them
3. There was only one key although the property management company said there was another one available in lockbox. Also, there was only one pass to the beach which was an issue because the family had to stay together the entire time to enable entry to pools and beach access.
4. The shower did not drain and the bathroom was not thoroughly cleaned.
5. The bedding was cheap and the pillows were extremely cheap and uncomfortable.
6. There was no live TV available on the television. They have many apps but no working cable televisions.
7. The yard was filthy and there was extensive construction around our property.
In closing, our bill included a $300+ cleaning fee. Ironic as management sent a 7-step detailed email with instructions to clean the property or we’d pay a $200 fine.