Feb, 2020- Rented for 4 weeks, left after 3. Many things but this was the main one- being on the 16th floor, you need to trust the fire alarms. They are activated on floor involved and the 3 floors above and below. One morning around 1:30 am, the alarms went off on other floors and after 5 cycles, then sounded inside our unit. The corridor alarm lights were not on so a false alarm for our unit. I sent an e-mail to owner with our safety concerns. She responded like a politician, and never answered our question- “why did the alarm sound in our unit when it shouldn’t have?” At first she blamed us- having sliders opened, then the humidity too high. She was in the complex so should have come up to see us. Her lack of concern for our expressed safety concerns forced us to leave early.
The other items –
- Re fire alarm- we had to seek out the info- info should have been left in unit by owner. Also found out there was no way for fire chief to announce if it was a true fire alarm.
- Received notice of direct walkway to beach closed for 2 weeks starting Jan 20. On Feb 25, walkway not completed. We should have been told sooner so we could change our plans and get our money back.
-No info in unit re phone numbers - e.g. concierge, security for the complex, etc. or phone for local calling.
-Advertised as recently renovated- why then mold above tub surround in master bath, master bathroom toilet not functioning properly, baseboard in second bathroom rotting, sheets too small for bed, no teaspoons or small forks, oven racks not cleaned, only provided one kitchen tea towel and one kitchen hand towel. Second bathroom always smelled like bleach and was always noisy ( duct for dryer).
- Info re nearest public beach access was wrong.
We did ask for some money back but the owner refused.