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Porta Hotel del Lago

3.5 star property
Family-friendly hotel with a fitness center and a sauna

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Photo gallery for Porta Hotel del Lago

Property grounds
Lake View Premium Room | Lake view
Lake
View from property
Lake View Premium Room | Premium bedding, desk, blackout drapes, iron/ironing board

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • Hot Tub
  • Gym
  • Spa
The current price is AED 420
AED 539 total
includes taxes & fees
20 May - 21 May

About the neighborhood

Map
2a Avenida 06-17 Zona 2, Panajachel, Solola

What's nearby

  • Lake Atitlán - 4 min walk - 0.4 km
  • Azul Maya Archaeological Museum - 6 min walk - 0.6 km
  • Casa Cakchiquel Arts Center - 7 min walk - 0.6 km
  • Church of Saint Francis - 14 min walk - 1.2 km
  • Panajachel Municipal Market - 15 min walk - 1.3 km

Getting around

  • Quetzaltenango (AAZ-Los Altos) - 115 min drive

Restaurants

  • ‪The Little Spoon - ‬5 min walk
  • ‪Sunset Bar - ‬4 min walk
  • ‪Restaurante El Cayuco - ‬5 min walk
  • ‪Restaurante el chaparral - ‬10 min walk
  • ‪Guajimbos - ‬9 min walk

About this property

Porta Hotel del Lago

Family-friendly hotel near Lake Atitlán
Consider a stay at Porta Hotel del Lago and take advantage of an airport shuttle, a poolside bar, and a terrace. For some rest and relaxation, visit the sauna or hot tub, and indulge in a massage. Free WiFi in public areas is available to all guests, along with a garden and a playground.
Additional perks include:
  • An outdoor pool and a children's pool, with sun loungers and pool umbrellas
  • Free self parking
  • Cooked-to-order breakfast (surcharge), a roundtrip airport shuttle (surcharge), and an electric car charging station
  • Babysitting (surcharge), bicycle parking, and meeting rooms
  • Guest reviews speak highly of the helpful staff and proximity to shopping
Room features
All 100 rooms feature comforts such as premium bedding. Guest reviews highly rate the clean rooms at the property.
More conveniences in all rooms include:
  • Childcare services and free infant beds
  • Bathrooms with showers and free toiletries
  • 32-inch TVs with premium channels
  • Balconies, LED light bulbs, and coffee/tea makers

Languages

English, Spanish

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The price is AED 727
AED 924 total
includes taxes & fees
20 May - 21 May
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Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free self parking on site

Food and drink

  • Daily cooked-to-order breakfast available 7:00 AM to 10:30 AM for a fee: USD 12 to 20 for adults and USD 10 to 15 for children
  • A bar/lounge
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Things to do

  • Children's pool
  • Free children's club
  • Gym
  • Hot tub
  • Outdoor pool
  • Playground
  • Sauna

Family friendly

  • Children's pool
  • Free children's club
  • Free supervised activities for children
  • In-room babysitting (surcharge)
  • In-room crib
  • Outdoor pool
  • Playground
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Turndown service

Business services

  • 4 meeting rooms
  • Conference center (4,725 square feet of space)

Outdoors

  • Garden
  • On a lake
  • Pool loungers
  • Pool umbrellas
  • Terrace
  • Vegetable garden

Spa

  • Massage
  • Spa services

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Elevator (37 inch wide door)
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • 1 building
  • 5 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Eco-friendly cleaning products used
  • Living plant wall
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Smoke-free property
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Blackout drapes
  • Free crib
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 32-inch TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Limited room service

More

  • Desk
  • Fan
  • Iron/ironing board on request
  • LED lighting
  • Phone

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Renovations and closures

The property will be renovating from May 1 2025 to October 15 2025 (completion date subject to change). The following areas are affected:
  • Select guestrooms
Renovation work will only be conducted during business hours on weekdays. Every effort will be made to minimize noise and disturbance.

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 25 per pet, per day
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
1 total (up to 22 lbs per pet)
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
2 children, up to the age of 10 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 25.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Resort fee: USD 7 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for cooked-to-order breakfast: approximately USD 12 to 20 for adults, and USD 10 to 15 for children
  • Airport shuttle fee: USD 200 per person (one-way)
  • Pet fee: USD 25 per pet, per day
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 25.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property uses a grey water recycling system and eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a security system, and a first aid kit

We should mention

Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation

Property is also known as

Hotel Porta Lago
Lago Porta
Porta del Lago
Porta del Lago Panajachel
Porta Hotel
Porta Hotel del Lago
Porta Hotel del Lago Panajachel
Porta Hotel Del Lago Panajachel, Guatemala - Lake Atitlan
Porta Hotel Panajachel
Porta Hotel Lago Panajachel
Porta Hotel Lago
Porta Lago Panajachel
Porta Lago
Porta Hotel Del Lago Panajachel Guatemala - Lake Atitlan
Porta Hotel del Lago Hotel
Porta Hotel del Lago Panajachel
Porta Hotel del Lago Hotel Panajachel

Frequently asked questions

Does Porta Hotel del Lago have a pool?

Yes, this property has an outdoor pool and a children's pool.

Is Porta Hotel del Lago pet-friendly?

Yes, this hotel allows cats and dogs (limit 1 total) with a maximum weight of up to 22 lbs per pet. There's a fee of USD 25 per pet, per day. Service animals are exempt from fees.

How much is parking at Porta Hotel del Lago?

Self parking is free at this property.

What time is check-in at Porta Hotel del Lago?

Check-in start time: 3 PM; Check-in end time: midnight.

What time is check-out at Porta Hotel del Lago?

Check-out is at 11:00 AM.

Does Porta Hotel del Lago provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of USD 200 per person applies.

Where is Porta Hotel del Lago located?

This family-friendly Panajachel hotel is located on a lake, within 1 mi (2 km) of La Galeria and Lake Atitlán. Azul Maya Archaeological Museum and Casa Cakchiquel Arts Center are also within 10 minutes.

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Porta Hotel del Lago Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 513 out of 1008 reviews
Rating 8 - Good. 314 out of 1008 reviews
Rating 6 - Okay. 116 out of 1008 reviews
Rating 4 - Poor. 38 out of 1008 reviews
Rating 2 - Terrible. 27 out of 1008 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Deborah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, clean and great food.
Stayed 2 nights in Mar 2025

10/10 Excellent

Elias

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We traveled with family and it had everything for everyone in one place. The pool was excellent!
Stayed 1 night in Apr 2025

6/10 Okay

Mariette

Disliked: Staff & service
The views are amazing!!!! You can see the lake from your balcony and enjoy it!!!
Stayed 2 nights in Apr 2025

8/10 Good

Edgar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 1 night in Mar 2025

8/10 Good

Kristine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location, the view and amenities
Stayed 3 nights in Apr 2025

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff, great food, amazing views
Stayed 1 night in Mar 2025

6/10 Okay

Jessica

Liked: Cleanliness
Good area
Stayed 3 nights in Apr 2025

10/10 Excellent

Courtney

I enjoyed staying here
Stayed 2 nights in Feb 2025

10/10 Excellent

Edgar

Liked: Cleanliness, amenities, property conditions & facilities
It was a really nice experience staying at this hotel food is excellent and the people there are nice excellent service. Looking forward to visit you again in the future. Thank you!!
Stayed 3 nights in Apr 2025

10/10 Excellent

Ernesto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel in a great location, walking distance to the pier, as well as shops and restaurants
Stayed 2 nights in Mar 2025

8/10 Good

Arturo

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent installations , variety shows and activities.
Stayed 3 nights in Apr 2025

10/10 Excellent

Ana Veronica

Liked: Amenities, property conditions & facilities
Convenient. Clean. The staff was very helpful and friendly.
Stayed 3 nights in May 2025

10/10 Excellent

Esther

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Incredible view, and service
Stayed 2 nights in Apr 2025

10/10 Excellent

Mary Ann

The property and staff were amazing
Stayed 2 nights in Feb 2025

10/10 Excellent

miriam

Liked: Cleanliness, staff & service, property conditions & facilities
It was clean, the food was good and very accessible to everything.
Stayed 2 nights in Mar 2025

8/10 Good

Ronald

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First time staying at this Hotel. View was very nice from the Room balcony and the Hotel was clean and comfortable
Stayed 2 nights in Mar 2025

10/10 Excellent

Sindy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful clean and very comfortable stay. Will return !
Stayed 2 nights in Mar 2025

8/10 Good

Kevin

Liked: Cleanliness, staff & service, amenities
The place is relaxing—it's a very safe facility and really close to the lake. The only thing is that it needs renovations because it's starting to get old. The staff is also very friendly.
Stayed 2 nights in Dec 2024

10/10 Excellent

Pablo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the view of the lake
Stayed 2 nights in Feb 2025

10/10 Excellent

Hugo

Liked: Staff & service
Close to the pool and the restaurant
Stayed 2 nights in Feb 2025

10/10 Excellent

Hylin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a wonderful, family friendly hotel that my daughter and I truly enjoyed. There is no AC, but a fan is provided. Staff was excellent and very helpful, food was wonderful and the staff at Kids House were so wonderful and welcoming. Would definitely recommend!
Stayed 2 nights in Apr 2025

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful views, clean, great food at good prices, friendly and helpful staff, lots to do for kids but also fun and relaxing for the adults.
Stayed 3 nights in Jan 2025

10/10 Excellent

Patricia

Liked: Staff & service, amenities, property conditions & facilities
We felt very welcomed.
Stayed 1 night in Feb 2025

10/10 Excellent

adrian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
More than I was expected
Stayed 3 nights in May 2025

10/10 Excellent

Oscar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the location it was right in front of the lake and the sun sets were breathtaking, the eastness of walking to and from main Street where all the restaurants and shopping are it was great.
Stayed 3 nights in Feb 2025