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Shadow Mountain Resort
3.5 star property

Resort with 5 spa tubs, a quick walk to El Paseo Shopping District

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your current months are October, 2024 and November, 2024.
October 2024
November 2024

Photo gallery for Shadow Mountain Resort

Exterior
Exterior
Exterior
Exterior
Reception

Reviews

8.6 out of 10

Excellent

Popular amenities

  • Bar
    Bar
  • Breakfast available
    Breakfast available
  • Laundry
    Laundry
  • Gym
    Gym
  • Hot Tub
    Hot Tub
  • Pool
    Pool

Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Villa, 3 Bedrooms, Fireplace (Full Kitchen )

Villa, 3 Bedrooms, Fireplace (Full Kitchen ) | Exterior

Villa, 3 Bedrooms, Fireplace (Full Kitchen )

Highlights

Yard
Balcony or patio
Fireplace
Air conditioning
Heating
Kitchen
Refrigerator
Flat-screen TV
  • Sleeps 6
  • 2 King Beds and 1 Queen Bed

View all photos for Villa, 2 Bedrooms, 2 Kings, Fireplace, Kitchen

Villa, 2 Bedrooms, 2 Kings, Fireplace, Kitchen | Desk, iron/ironing board, rollaway beds, bed sheets

Villa, 2 Bedrooms, 2 Kings, Fireplace, Kitchen

Highlights

Balcony or patio
Air conditioning
Kitchen
Refrigerator
Flat-screen TV
Rollaway/extra beds
2 bedrooms
Cribs/infant beds
  • 130 sq m
  • Sleeps 4
  • 2 King Beds

View all photos for Condo, 2 Bedrooms, 1King, 1 Queen, Sofabed, Kitchen

Condo, 2 Bedrooms, 1King, 1 Queen, Sofabed, Kitchen | Desk, iron/ironing board, rollaway beds, bed sheets

Condo, 2 Bedrooms, 1King, 1 Queen, Sofabed, Kitchen

Highlights

Balcony or patio
Air conditioning
Kitchen
Refrigerator
Flat-screen TV
2 bedrooms
2 bathrooms
Hair dryer
  • 102 sq m
  • Sleeps 5
  • 1 King Bed, 1 Queen Bed and 1 Double Sofa Bed

View all photos for Condo, 1 Bedroom, 1 King with Sofabed, Kitchen

Condo, 1 Bedroom, 1 King with Sofabed, Kitchen | Desk, iron/ironing board, rollaway beds, bed sheets

Condo, 1 Bedroom, 1 King with Sofabed, Kitchen

Highlights

Balcony or patio
Air conditioning
Kitchen
Refrigerator
Flat-screen TV
Separate bedroom
Hair dryer
Microwave
  • 84 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Studio Suite, 1 King Bed, Sofabed, Kitchenette

Studio Suite, 1 King Bed, Sofabed, Kitchenette | Desk, iron/ironing board, rollaway beds, bed sheets

Studio Suite, 1 King Bed, Sofabed, Kitchenette

Highlights

Balcony or patio
Air conditioning
Kitchen
Refrigerator
Flat-screen TV
Hair dryer
Microwave
Coffee/tea maker
  • 56 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

View all photos for Condo, 3 Bedrooms

Condo, 3 Bedrooms | Living area | 40-inch flat-screen TV with cable channels, TV, DVD player

Condo, 3 Bedrooms

Highlights

Balcony or patio
Air conditioning
Kitchen
Refrigerator
Flat-screen TV
3 bedrooms
3 bathrooms
Private bathroom
  • Sleeps 5
  • 2 Queen Beds and 2 King Beds

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About the neighborhood

Map
45750 San Luis Rey Ave, Palm Desert, CA, 92260

What's nearby

  • El Paseo Shopping District - 5 min walk
  • The Gardens on El Paseo - 8 min walk
  • Living Desert Zoo and Gardens - 3 min drive
  • McCallum Theatre - 3 min drive
  • Desert Willow Golf Resort - 7 min drive

Getting around

  • Palm Springs Station - 25 min drive
  • Los Angeles - Ontario Intl. Airport (ONT) - 89 min drive

Restaurants

  • ‪The Real Italian Deli - ‬14 min walk
  • ‪Luna Grill Palm Desert - ‬11 min walk
  • ‪Starbucks - ‬10 min walk
  • ‪Blaze Pizza - ‬13 min walk
  • ‪Keedy's Fountain & Grill - ‬9 min walk

About this property

Shadow Mountain Resort

Resort near El Paseo Shopping District
Located close to McCallum Theatre and Living Desert Zoo and Gardens, Shadow Mountain Resort provides an adjacent golf course, a terrace, and a coffee shop/cafe. For some rest and relaxation, visit the sauna or the 5 spa tubs. The on-site restaurant, Delish Bistro + Bar, offers breakfast, brunch, lunch, and a poolside location. Stay connected with free WiFi in public areas, and guests can find other amenities such as a garden and dry cleaning/laundry services.
You'll also enjoy the following perks during your stay:
  • An outdoor pool with sun loungers and pool umbrellas
  • Free self parking
  • Cooked-to-order breakfast (surcharge), tennis courts, and express check-out
  • Meeting rooms, a front-desk safe, and free newspapers
  • Guest reviews give top marks for the first-rate property condition
Room features
All 125 rooms have comforts such as air conditioning, in addition to amenities like free newspapers.
Other conveniences in all rooms include:
  • Kitchens with refrigerators and microwaves
  • 40-inch flat-screen TVs with premium channels and DVD players
  • Balconies or patios, coffee/tea makers, and desks

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Dial-up internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • Cooked-to-order breakfast available for a fee daily: USD 12-20 per person
  • 1 restaurant and 1 coffee shop/cafe
  • 1 bar

Restaurants on site

  • Delish Bistro + Bar

Things to do

  • 5 spa tubs
  • Fitness center
  • Outdoor pool
  • Sauna
  • Tennis

Family friendly

  • DVD player
  • Kitchen
  • Laundry facilities
  • Microwave
  • Outdoor pool
  • Refrigerator
  • Rollaway/extra beds (surcharge)

Conveniences

  • Banquet hall
  • Free newspapers in lobby
  • Front-desk safe

Guest services

  • Concierge services
  • Dry cleaning service
  • Front desk (limited hours)
  • Laundry facilities
  • Tennis lessons

Business services

  • Business center
  • Meeting rooms

Outdoors

  • BBQ grill(s)
  • Garden
  • Pool sun loungers
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • This property does not have elevators
  • Upper floors accessible by stairs only

More

  • Designated smoking areas

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Rollaway/extra beds (surcharge)

Bathroom

  • Hair dryer
  • Towels

Entertainment

  • 40-inch flat-screen TV
  • Cable channels
  • DVD player
  • Pay movies
  • Premium channels

Food and drink

  • Coffee/tea maker
  • Kitchen
  • Microwave
  • Refrigerator

Outdoor space

  • Balcony or patio

More

  • Desk
  • Free local calls
  • Free long-distance calls
  • Free newspapers
  • Iron/ironing board
  • Laundry detergent
  • Phone
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 9:00 PM
Early check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

The front desk is open daily from 8:00 AM - 5:00 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
This property doesn't offer after-hours check-in
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
For more details, please contact the property using the information on the booking confirmation

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from June 2 to September 30:
  • Dining venue(s)

Access methods

Front desk (limited hours)

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 15.0 per day
Cribs (infant beds) are available for USD 15.0 per stay

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 100.00 per stay
  • Resort fee: USD 18.00 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for cooked-to-order breakfast: approximately USD 12 to 20 per person
  • Late check-out is available for a fee (subject to availability)
  • Crib (infant bed) fee: USD 15.0 per stay
  • Rollaway bed fee: USD 15.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted

We should mention

This property does not have elevators
Pool access available from 8 AM to 10 PM

Property is also known as

Mountain Shadow Resort
Shadow Mountain Palm Desert
Shadow Mountain Resort
Shadow Mountain Resort Palm Desert
Shadow Resort
Shadow Mountain Hotel
Shadow Mountain Resort And Club Hotel Palm Desert
Shadow Mountain
Shadow Mountain Resort Resort
Shadow Mountain Resort Palm Desert
Shadow Mountain Resort Resort Palm Desert

Frequently asked questions

Does Shadow Mountain Resort have a pool?

Yes, this property has an outdoor pool. Pool access is from 8 AM–10 PM.

Is Shadow Mountain Resort pet-friendly?

No, pets are not allowed at this property.

How much is parking at Shadow Mountain Resort?

Self parking is free at this property.

What time is check-in at Shadow Mountain Resort?

Check-in start time: 3:00 PM; Check-in end time: 9:00 PM. After-hours check-in is not available.

What time is check-out at Shadow Mountain Resort?

Check-out is at 11 AM. Late check-out is available for a fee (subject to availability).

Where is Shadow Mountain Resort located?

Situated in Palm Desert, this golf resort is within 2 mi (3 km) of El Paseo Shopping District, Living Desert Zoo and Gardens, and McCallum Theatre. Palm Desert Aquatic Center and Indian Wells Golf Course are also within 6 mi (10 km).

Shadow Mountain Resort Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 390 out of 760 reviews" "
Rating 8 - Good. 236 out of 760 reviews" "
Rating 6 - Okay. 71 out of 760 reviews" "
Rating 4 - Poor. 38 out of 760 reviews" "
Rating 2 - Terrible. 25 out of 760 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

beatriz

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First time there, customer services was great. Restaurant inside the property was amazing. The villa we stayed was beautiful and clean. I will recommend this place to everybody and i will continue to visit.
Stayed 2 nights in Aug 2024

8/10 Good

shannon

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the Resort
Stayed 2 nights in Aug 2024

10/10 Excellent

Edith

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
I love the safety and security aspect of the property. My children are safe and the convenience of having restaurants near by.
Stayed 3 nights in Jun 2024

8/10 Good

Elizabeth

Liked: Cleanliness, staff & service, amenities
The property is a little dated but overall conditions are clean and good. The pool restaurant was great and the owners were very accommodating and pleasant. We would stay here again
Stayed 2 nights in May 2024

4/10 Poor

Carlos

Disliked: Cleanliness, property conditions & facilities
Old smell in the rooms ! Old smell , hard to sleep with it ! Also too much noise in the second floor ! We were in the first floors !
Stayed 2 nights in May 2024

10/10 Excellent

Kathleen

Traveled with group
Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
We had a wonderful two room villa that was perfect. However, the upkeep of the grounds and pool area are nonexistent. Peeling paint/rust on the metal fences around the very dirty pool. Dirt was accumulating on the bottom of the pool and the coping and tile need to be repaired. This could be the best pool in the area if someone would put some work into it.
Stayed 3 nights in May 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2024

2/10 Terrible

Tara

Traveled with family and small children
Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
I have to give this place a bad rating. I traveled alone with my three children. The first night we stayed, we were getting ready for bed, and when my kids went to pull out the sofabed, it had a sign saying, “Don’t open Broken.” We had to change rooms at 10 pm, and no staff member offered to help. I had just gone grocery shopping, and the new room did not have a full refrigerator, so most of my groceries went to waste. THEN, as my 5-year-old was sitting on a sofa/chair, he pulled out an OPENED pocket KNIFE that was placed in the cushion facing blade up. I reported all my concerns and brought in the knife, but all I got was an I don’t know how that happened.
Stayed 2 nights in May 2024

4/10 Poor

Suneel

Traveled with family
Disliked: Amenities
Very noisy all around the resort due to renovations by owners of units that are not part of Shadow Mountain. No cleaning services (no matter how long you stay) provided by the management and you have to get your own replacement towels and bathroom tissues by walking down to the front desk! AC unit was extremely loud! Tennis courts were full of dust (ball marks can be seen)!! Definitely not a good value for the price and would not recommend this place.
Stayed 5 nights in May 2024

10/10 Excellent

christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Mar 2024

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place with tennis courts
Pros - Great place to stay for Indian Well, close to a cute downtown area with lots of shops and restaurants. Quiet and relaxing. Cons - they must allow pets here, lots of people have their dogs. Great for them, not so great for other people who had to deal with pet hairs, or had allergies to dogs. They tried to keep it clean, but I am sure people let their pets on the bed and sofa, etc...
Stayed 5 nights in Mar 2024

6/10 Okay

Gillian

Liked: Cleanliness, staff & service, property conditions & facilities
Great for tennis enthusiasts. We booked for BNP first week...lots of tennis action here. Book well in advance to avoid disappointment. Affordable option with tennis.
Stayed 4 nights in Mar 2024

8/10 Good

Kristin

Liked: Cleanliness, staff & service
Stayed 6 nights in Feb 2024

2/10 Terrible

Gina

Traveled with group
Disliked: Cleanliness, amenities, property conditions & facilities
I was surprised this property was even listed on expedia. The room was so smelly and stinky that I called and complained and they sent me some room spray. It smelled like mold, mildew and smoke. I only booked this room because it had a pull out bed as well and guess what, the pull out bed was broken and didn't even open out. You couldn't even sit on the couch, it smelled so badly. I had to get fresh sheets and put them on the couch to sit on it. Even the little dinette had folded paper stuffed under the leg to keep it steady. When I complained and asked for a different room they said they couldn't change the room since they didn't have any other available, they wouldn't give me a refund because I didn't book directly with them. All in all this place was terrible and definitely overprices, if I had stayed in a motel I would have had a better experience.
Stayed 2 nights in Feb 2024

8/10 Good

Lisa

Beautiful grounds. Great location. Carpet needs cleaning. Unable to use 2 chairs as bolts were loose otherwise nice unit
Stayed 14 nights in Feb 2024

10/10 Excellent

timothy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great!!
Stayed 3 nights in Jan 2024

10/10 Excellent

Ernest

Loved the tennis opportunities and other amenities.
Stayed 5 nights in Jan 2024

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Staff & service, property conditions & facilities, room comfort
Do not stay here
Many places in the area that are cleaner, nicer, more comfortable and with much better customer service than this place. Do yourself a favor and don’t stay here.
Stayed 4 nights in Dec 2023

6/10 Okay

Olga

Traveled with family
Disliked: Cleanliness, property conditions & facilities
This is not a 4 star resort, but rather a 3 star hotel. Buildings are old. Pool and jacuzzi need resurfacing Kitchen was outdated: old coffee maker, no dishwasher There was a dead bug inside kitchen counter There is no housekeeping service, no hand-soap, body wash, conditioner or body lotion in the bathroom. Bathroom is very small It would be OK for $ 100 per night, but not for $ 180
Stayed 3 nights in Dec 2023

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

10/10 Excellent

Al

Stayed 2 nights in Nov 2023

6/10 Okay

Catherine

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The property is run down: chipped paint, holes in the ceiling tiles, ancient & noisy A/C unit, dated room decor. The towels are rough & of very poor quality. The toiletries provided are embarrassing: bar of soap & shampoo of Motel 6 caliber. The lighting in the parking lot & throughout the exterior of the property is very dim (making it feel unsafe). There are residents who live there. After midnight on the night of my arrival, there were 2 dogs running around the parking lot barking with the owner chasing them. In the middle of the day, there was a different larger dog (pit bull or pit mix-aggressive looking) was sitting on the grass near the pool-not on a leash & not restrained. The front desk closes I at some point at night, so security personnel checked me in. I interacted with one staff member over the phone & 2 in person-they were all very friendly & helpful. The pictures & description for this "resort" are not consistent with what I experienced during my stay.
Stayed 2 nights in Nov 2023

10/10 Excellent

EDWARD

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023

8/10 Good

Margaret

Stayed 4 nights in Oct 2023